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★★★★★
1,113 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,113 reviews on three platforms, rated 4.6 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 174 from tenants
Thorgills's five offices, most reviewed first. Each has its own page.
Thorgills is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
2015 1 Silver and 1 Bronze Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Thorgills and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
2017 1 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Thorgills and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 760 reviews on Google only. Show every review
4/5
GoogleGood, professional service from Natasha and Amy. Patient, understanding and helpful, and quick to respond!
Thank you Kent for your review, that's great to hear! We're pleased you enjoyed working with Natasha and Amy - we certainly enjoy working with them too! Thanks again.
5/5
GoogleAmazing
Thank you for your review Paola! We hope to work with you again.
5/5
GoogleA very pro-active team throughout the process of selling my property. Helpful and responsive to any queries. Honest with feedback. I would highly recommend them.
Thank you for your review Heidi, we're really pleased you had a good experience with us. If we can help any of your friends or relatives please let us know and we'll gladly look after them. Thanks again!
4/5
GoogleRating only, no written review.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleRating only, no written review.
4/5
GoogleAlice Madden persevered with major problems down the chain and kept up the pressure on other parties unrelentingly so that after a very lengthy and fraught process we eventually have exchanged. Very professional.
5/5
GoogleI want to praise Kat Felton for her excellent work . All requests were fulfilled very quickly . Thank you for your professionalism
Thank you for your review, Anzelika! It's great to see your praise for Kat, we're big fans of her work too. If there's anything else we can help with please let us know. Thanks again!
5/5
GoogleGreat service from Thorgills in renting our property. We have received a great amount of help from Natasha in particular in the process of getting the tenants into the property.
Hi Micca, thank you for your review! We're glad you had a good experience with us, we agree that Natasha is super helpful. If there's anything we do to help with this tenancy or at other properties please let us know. Thanks again!
5/5
GoogleWe appointed Thorgills to find a tenant for our flat. Although it took a while the lettings team worked really hard to promote the property and get as many viewings as possible. Natasha was extremely helpful and kept us constantly up to date with any progress and, once a tenant was found, made sure that all paperwork was sent out to both parties swiftly in order to complete the tenancy agreement. Our experience with Thorgills was very positive and we would not hesitate to use their services in the future.
Hi Tracey, thank you for your review! We are pleased you were impressed with the service you received from us, and we agree that Natasha is super helpful! We look forward to working with your friends and family in future, and we will be glad to help you with your next tenancy too. Thanks again!
5/5
GoogleI’ve just today exchanged and the service I received from Thorgills Brentford was more than outstanding from beginning to end. Trying to sell and buy a house is stressful enough, add a global pandemic it’s a total nightmare! However the whole team at Thorgills were extremely supportive, attentive and proactive. I’d like to extend a special thank you to Alice Madden. After offer acceptance her sole role is to keep the process running smoothly, updating all relevant parties. At first I thought this strange as many other agents I’ve come across don’t offer this service. I soon came to realise her role is totally critical to this mammoth operation, especially in our case which was a 5 family chain. She worked relentlessly to push things forward I can’t thank her enough. At numerous times I had reached my max stress levels, but once I’d spoken to Alice who was always 10 steps ahead, it was like having a therapy session! I would definitely recommend Thorgills to anyone wanting a platinum service. I would rate more stars if I could - well done Thorgills, I’m a hard person to please 😝
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleKat Felton has been so fantastic in assisting me with the issue on my rental house. Excellent service by the Property Management department in handling problems and immediate response I have received.
Hi Sarah, thank you for your review! We're so pleased you've had a good experience with Kat, in fact we think she's pretty fantastic too! We're proud of our response times and efficient resolutions, so you can be sure of a swift outcome next time you need our help. Thanks again!
5/5
GoogleKat, from the property management department at Thorgills, was able to help deal with our issue swiftly and efficiently.
Hi Shazan, thank you for your review. We're glad you've had a positive experience with Kat, she's a star! Please reconnect with Kat if there's anything else we can support you with. Thanks again!
5/5
Google5 star review for great service and high levels of professionalism. Shout out to Dan Cole and Natasha Clark for their amazing work.
Thank you for your review James! We're pleased you had a good experience with Dan and Natasha recently, we certainly agree they do amazing work! If there's anything we can help you with, be it during this tenancy or with other properties, please let us know. Thanks again!
5/5
GoogleKat Felton has impressed me with how she has tried to save money from the landlords perspective by investigating either the tenants issues and/ or if the work needed to be done could be covered by other guarantees. Looking for the best value solution, not just the cheapest.
Thank you for your review Teresa! We're delighted to hear of your experience with Kat, she's a star. We take pride in how we apply a professional approach to property management in order to deliver value for money and effectiveness. We look forward to supporting you with this tenancy and many more in the future! Thanks again.
5/5
GoogleWe were looking for a flat to move in last minute after a few issues with our last flat and we found a perfect one via Thorgills. We also had e few issues with the house regarding some maintenance and Kat Felton (Senior Property Manager) helped us a lot. She is very polite, quick responding person who is always willing to help you. I highly recommend to ask for her if you look for a new home 🏡 You will have no complaints. Good luck
Hi Kristiana, thank you for your review! We are really pleased you had a great experience with Kat, we think she's brilliant too. Please reconnect with Kat if there's anything else we can help with during your tenancy. Thanks again!
5/5
GoogleRating only, no written review.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleNatasha is a STAR! Very helpful and professional.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleThanks to Natasha we found our dream place, she is fast and professional, extremely dedicated and attentive to details.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleVery helpful people; especially a lady called natasha Clarke and a gentleman called Andre. Stand out people and professionals.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleExcellent service from the letting agent and out assigned property manager Kat Felton. She went above and beyond to help us out with everything that needed to be done as new tenants.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleKat Felton has been amazing and went above and beyond throughout dealing with her. She made everything so easy, was so polite and very friendly. Thanks for all your help Kat :)
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleI was looking for a flat to move in and I found a perfect one via Thorgills. I needed a help to settle in and set up all bills and Kat Felton (Senior Property Manager) helped me a lot. She is very polite, quick responding person who is always willing to help you. I highly recommend to ask for her if you look for a new home 🏡 Good luck 🍀
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleRating only, no written review.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleWe recently sold our property through Thorgills and could not be more pleased with the excellent service received from Daniel and his team. Particular shout out to Alice - her hard work and support throughout our sale was consistent. If you have a property that you are looking to rent out or sell in their catchment area, don't waste your time with other agents...
Thank you again for taking the time to let us know how we did. We hope you have a great day!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brentford has the most, with 738 reviews rated 4.6 out of 5, followed by Chiswick with 179.
The five Thorgills offices, by town:
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
Yes. At The British Property Awards 2018 its branches won 1 Gold award. The group and its branches have also won 4 other industry awards since 2015.
