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Thorgills estate agents in Brentford, Chiswick, Ealing and 2 more

4.6

★★★★★ Excellent

1,113 reviews across 5 offices and 3 platforms

www.thorgills.com

Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,113 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.5 / 5

763

Reviews on Google

All 5 offices

Trustpilot logo

5

Reviews on Trustpilot

All 5 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Thorgills's five offices, most reviewed first. Each has its own page.

Awards

Industry awards

Thorgills is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.

Lettings Agency of the Year by year, 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

ESTAS

ESTAS

Thorgills and its branches won ESTAS awards in one year, most recently 2017.

ESTAS winners in one year, the group and its branches: 2017.

ESTAS awards by year, 2017
  • 2017 1 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Local Group (2-5 Offices) in the UK, Lettings

Source: ESTAS winners lists, as published, linked by year.

The British Property Awards

Thorgills and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

Reviews on Google

Showing 760 reviews on Google only. Show every review

5/5

Google

Since the 1st time I moved to the UK last year and was looking for rental options, I was able to finalize my current place of stay virtually all the way from Dubai with the outstanding help provided by Thorgills. They went out of the way to conduct more than one video calls with me, so that I can really have a hard look at the house. I was able to therefore finalize by sitting miles away. While that was the 1st part, the other chapter was when I moved into the house. This is where Haffeeza went out of the way to help ous family settle into the new house. She was always available and supportive. She was able to solve my queries and provide an appropriate solution to my problems. Personally I very happy with their services and would recommend to others.PositiveResponsiveness, Professionalism

Partha · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Originally engaged Thorgills to sell our house, completed with Gibbs Gillespie excellent professional service. Every member of the team we interacted with performed to a high standard, management, negotiators and office based staff. Stressful experience made easier with their support.PositiveProfessionalism

Owen · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Dear Owen Mcmanus, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have lived in London 7 years and moved five times for various reasons. Thorgills has been head and shoulders above any of the other agents I have used. No hidden fees, helping with all manor of requests, extremely helpful and friendly staff. Special mention to Natasha and Toby whom both have made a very stressful move much much easier. With ever changing requests and multiple viewings of the same property they have been entirely supportive and so helpful. Would massively recommend.PositiveResponsiveness, Quality, Professionalism, Value

Terry · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

I rented with Thorgills for over a year and they were great! Incredibly responsive, understanding and informative. It's a shame that we've now moved but I will always remember them as the best agency I've been with. Andre Ribeiro was my contact at Thorgills and he is absolutely fantastic! Thank you Andre!!!PositiveResponsiveness, Quality, Professionalism, Value

Anita · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Dear Anita Lan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I interviewed five estate agents before deciding which one to go with. Thorgills were by far the most genuine and most caring. Daniel went above and beyond all of my expectations and is just a really nice guy! They brought prospective buyers that were actually interested in my house, not just to get people through the door! And actually the first person they showed it to bought it!! Once the offer was accepted I was put in the very capable hands of Alice (Daniels wife!). Alice was very honest and also very genuine, she didn’t tell me what I wanted to hear but what I needed to hear!! She was on everything and worked extremely hard to get everything in place, even emailing me back and forth at 9pm! I know that the buyer was also very impressed with her and the service that was offered. I can’t speak highly enough of Thorgill’s, definitely not your normal estate agent!! Highly recommended!!!!PositiveProfessionalism

ASHLEY · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

We really appreciate the guidance we have received from the outset with Thorgills - from initiating a search for a place to buy right up until completion on our purchase. Alice was the voice of calm reason when we've felt worried and was incredibly efficient. So reassuring! We would definitely want to work with Thorgills again in the future - although we're hoping to stay put for a little while now!PositiveProfessionalism

Eleanor · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

4/5

Google

In general our experience with Thorgills was positive. It was a rocky start with an agent showing up 20-25 minutes late to a viewing without any warning (sorry can't remember name), which is the reason for not giving 5 stars, but when dealing with Matt & Natasha the experience was much better. Can't fault how responsive they were, we were kept up to date with progress of our application and they both responded to any emails & queries very quickly. They were also great in getting us round the property in short notice and helping fight our corner in the offer process. A few errors in the documentation which required correction was probably the only minor fault I could find, if I was being particularly picky, otherwise very happy with our experience and importantly with the property we ended up with.PositiveResponsiveness

Stephen · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Dear Stephen Woodford, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Special thanks to Amy and Sara. They are professional and efficient. I do recommend to anyone who looking for property.

Thom · 25 March 2022 · Thorgills Brentford

Agent replied · 24 March 2024

Dear Thomas F-t Ho, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Alice has dealt with my sale for the past 6 months. She responds within 24 hours of my emails and has really helped soothe out the bumps I have encountered with my purchase. I am very grateful for her support and constant chasing of solicitors to ensure deadlines were met. Thank you to Thorgills.PositiveResponsiveness, Professionalism

Rachel · 9 January 2022 · Thorgills Brentford

Agent replied

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Really great with our recent purchase, Christine was really proactive and helpful and made sure everything went smoothly

Stephen · 22 September 2021 · Thorgills Brentford

Agent replied · 27 August 2023

Dear Stephen Hampson, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

My husband and I have recently moved out so are not with Thorgills anymore. However, we still think about how great Thorgills was, mainly because of Haffeeza who was our property manager more than a year. She responded to us promptly and tried her best to solve our problems until very the end of our tenancy. Also, she always kept us up to date so that we knew what's happening and made every process smooth by doing things so professionally. We sincerely appreciate everything she has done for us. It's still such a shame that we had to leave Thorgills but their service was really the best...!!!

Hyung · 30 August 2021 · Thorgills Brentford

Agent replied

Dear Hyung Chul Lee, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I would say is the top agency in the UK. 10/10

Brovo · 27 August 2021 · Thorgills Brentford

5/5

Google

Absolutely amazing and attentive. Thorgills and especially Natasha Clark are amazing. High recommended!!!

Laura · 27 August 2021 · Thorgills Brentford

Agent replied · 27 August 2023

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

We completed our flat purchase yesterday & Alice and the team helped to guide us through every step of the process! Thank you

Anita · 27 August 2021 · Thorgills Brentford

Agent replied

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Would like to say thank you to Natasha and Hafeeza! Very helpful, professional, nothing is too much for them! Any issues, questions or requests were dealt with so quick, always willing to help! Thank you so much!

Mia · 27 August 2021 · Thorgills Brentford

Agent replied · 27 August 2023

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Happy with the service that Thorgills provides. Got to call out Haffeeza in particular, she's always super helpful and proactive, when she's on the case I know it's in good hands. 👍 …

William · 27 August 2021 · Thorgills Brentford

Agent replied

Thank you William for your review, that's great to hear. We're really pleased you enjoyed the service Haffeeza gave you, she's a star. If there's ever anything you need, just let us know. Thanks again.

5/5

Google

"Very very pleased with the service of Thorgills! Kat and Andre are super helpful, totally out of expectation.  We have experienced a few incidents since we moved in, water leaking, boiler issues.  They were so patient and responded very quickly.  The master who came to fix our house's issues (Mirek) was the best in town. Super efficient and professional.   I highly recommend their service !!!!"

Mrs · 27 August 2021 · Thorgills Brentford

Agent replied · 27 August 2023

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Hafeeza has been superhelpful and professional in her help with us moving out. All the responses have always been fair as well as prompt. At times, she has gone out of her way to help us. Our experience has therefore been very smooth. Thank you!

Zoya · 27 August 2021 · Thorgills Brentford

Agent replied · 27 August 2023

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Exceptional service provided by the entire team of Thorgills Brentford. But a special mention to Haffeeza Rasheed who helped with all the issues during our stay in the rented apartment. I will definitely recommend Thorgills to my near and dear ones.

Maheep · 27 August 2021 · Thorgills Brentford

Agent replied · 27 August 2023

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Great experience buying our first place through Thorgills. Alice's customer service was incredible and really helped smooth the process out, she was always honest, efficient and professional and we're really grateful for all her help.

Ella · 27 August 2021 · Thorgills Brentford

Agent replied · 27 August 2023

Thank you again for taking the time to let us know how we did. We hope you have a great day!

4/5

Google

They are not the cheapest Estate Agents in my area but get results like many others. I'm also convinced they have an internal team of Sales people who's sole task is to get Clients on board from other Estate Agents, and are relentless in their job. The hard Sale is not to everyone's liking. When I did finally succumb, Marketing my property was efficient and well executed. Once the property was sold the after Sales and follow through to Exchange and Completion was second to none. Well done.

Nicholas · 27 August 2021 · Thorgills Brentford

Agent replied · 27 August 2023

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

The team is amazing but would certainly like to outline the support that Haffeeza has bee giving to me and my partner during this initial period. It was great to have such support from her during this time. The entire team is very on top of everything specially when it comes to speediness in response and caring for the client. Thank you Hafeeza and the Thorgills team for the amazing support with our new property.

Cassio · 27 August 2021 · Thorgills Brentford

Agent replied · 27 August 2023

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Every person I worked with here through the process of finding a flat was professional, friendly and very responsive to questions. Highly recommend!PositiveResponsiveness, Professionalism

Kelly · 24 August 2021 · Thorgills Brentford

5/5

Google

We have to thanks so much to Amy for her professional assistance . She was very friendly and patient with as . Amy thank you very much! Laid regards Angel and GalinaPositiveResponsiveness, Quality, Professionalism, Value

Angel · 24 August 2021 · Thorgills Brentford

Agent replied

Thank you again for taking the time to let us know how we did. We hope you have a great day!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Thorgills

Which Thorgills office has the most reviews?

Brentford has the most, with 738 reviews rated 4.6 out of 5, followed by Chiswick with 179.

Where are the Thorgills offices?

The five Thorgills offices, by town:

  • Brentford: 44 High Street, Brentford, TW8 0BB
  • Chiswick: 13-15 Turnham Green Terrace, Chiswick, W4 1RG
  • Ealing: 27 St Marys Road, Ealing, W5 5PR
  • Hammersmith: 88-90 Fulham Palace Road, Hammersmith, W6 9PL
  • Isleworth: 44 High Street, Isleworth, TW8 0BB
What do sellers say about Thorgills?

42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."

What do buyers say about Thorgills?

35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."

What do landlords say about Thorgills?

76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."

What do tenants say about Thorgills?

174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."

Has Thorgills won any awards?

Yes. At The British Property Awards 2018 its branches won 1 Gold award. The group and its branches have also won 4 other industry awards since 2015.

Reviews may appear on more than one platform.

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