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Thomas Merrifield estate agents in Bicester, Kidlington, Abingdon and 6 more

4.7

★★★★★ Excellent

538 reviews across 9 offices and 3 platforms

www.thomasmerrifield.co.uk

Thomas Merrifield has nine offices, in Bicester, Kidlington, Abingdon, Wallingford, Oxford, Witney, Cherwell, Vale of White Horse and Didcot (Oxfordshire). Together they have 538 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

493

Reviews on Google

All 9 offices

Facebook logo

4.6 / 5

9

Reviews on Facebook

Business-wide

Trustpilot logo

36

Reviews on Trustpilot

Business-wide

Our offices

Thomas Merrifield's nine offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 492 reviews on Google only. Show every review

5/5

Google

Thomas Merrifield in Abingdon advised me on the sale of a three bedroom townhouse. I switched to Merrifield after a poor experience with another agent and because the team was widely recommended by friends. Despite the house having been on the market with another agent for almost a year, interest picked up as soon as I appointed Merrifield - a result of their high-quality sales brochure and list of contacts. We completed the sale some four months later. The team at Merrifield has been professional and a delight to deal with throughout the process.PositiveResponsiveness, Professionalism

Iain · 17 June 2021 · Thomas Merrifield Abingdon

5/5

Google

Thomas Merrifield have acted for me for many years in the letting of our house in Abingdon. We had used other agents, but had had some unsatisfactory experiences with them. Thomas Merrifield, however, have always provided a prompt, resourceful and efficient service at every stage of the process. We also used them to sell the house, which they handled very efficiently and professionally; and they found a buyer in the first week. I would highly recommend them for residential property in the Abingdon area.PositiveResponsiveness, Quality, Professionalism, Value

Jonathan · 17 June 2021 · Thomas Merrifield Abingdon

5/5

Google

A big thank you to Thomas Merrifield Abingdon Office, particularly Sandra Plato, for helping us to purchase our house. As first-time buyers, we could not have wished for a more professional and friendly service. We were supported, kept informed and reassured all the way, which made the whole process smooth and stress-free. From the day our offer was accepted, the house was taken off the market and no further offers were considered. Then Sandra worked with us towards a tight deadline, and we managed to exchange contracts within 2 months in the midst of the pandemic! We would highly recommend Sandra and the team at Thomas Merrifield Abingdon when selling or buying property.PositiveResponsiveness, Quality, Professionalism, Value

Natia · 17 June 2021 · Thomas Merrifield Abingdon

5/5

Google

Fantastic service, especially Clint who went above and beyond to get the sale complete. Would highly recommend.PositiveProfessionalism

Amy · 16 June 2021 · Thomas Merrifield Kidlington

5/5

Google

Graeme and team has been very helpful and responsive throughout the house purchase process, we couldn’t be happier!

Lotte · 16 June 2021 · Thomas Merrifield Kidlington

5/5

Google

Fantastic service by all at Thomas Merrifield Kidlington. In particular Clint is an absolute hero - going above and beyond to get things done during a very busy time, and with a backdrop of a global pandemic. Always patient and helpful, he did everything he could to progress the sale and was a shining light in the face of delays and knock-backs elsewhere in the chain. *Clint for mayor!*PositiveProfessionalism

Joe · 16 June 2021 · Thomas Merrifield Kidlington

5/5

Google

Clint listed our property and within a week we had a buyer. We were kept regularly updated of progress throughout the conveyancing process. We had a tight deadline due to the stamp duty holiday and Clint was fantastic at engaging with the various parties within the chain to move things along. Excellent service, would highly recommend.

Joe · 16 June 2021 · Thomas Merrifield Kidlington

5/5

Google

Clint listed our house on 21st January, an offer was agreed on the 25th January and we exchanged contracts on the 25th February. Considering the backdrop of a global pandemic and the rush to meet the stamp duty holiday deadlines this is remarkable. Graeme was proactive throughout the negotiations and the subsequent sale progression. His detailed knowledge and understanding of conveyancing procedures was clearly evident and much appreciated. The whole TM team have been so friendly, realistic and showed real empathy - truly going the extra mile in both our sale and purchase. I have absolutely no hesitation in recommending the Kidlington office.PositiveResponsiveness, Quality, Professionalism, Value

Ruth · 16 June 2021 · Thomas Merrifield Kidlington

1/5

Google

This agency resembles the height of unprofessionalism. The agent did not turn up at all to the scheduled viewing, which was confirmed in writing several days prior to the appointment. The agency did not respond to three (3) telephone calls following up on the agent's no-show. After waiting over 20 minutes at the property, I decided to call it quits and go home. Tardiness is unacceptable in real estate agents. This is especially so, given that the property in question (on Banbury Road) is only a few blocks away from their office on Walton Well Road. I arranged my day around this appointment, rescheduling appointments to make the viewing fit. They disrespected me by not showing up. An agency that shows no respect to its customers does not deserve its customers' patronage. Stay away and find a more professional letting agency.

Johann · 14 June 2021 · Thomas Merrifield Oxford

Agent replied · 24 March 2026

I'm sorry but we do not do the viewings on this property. All we do is advertise the apartments and the landlord does all the viewings. So many apologies if he did not arrive.

5/5

Google

The team of Thomas Merrifield Lettings went out of their way to help me with the initial viewing and paper work remotely (two years ago…pre-covid…when it wasn’t common!). During my 2 years of residential tenancy, all interactions with the staff and contractors were professional and polite. All their written and oral communications were clear (regarding maintenance, incidental repairs and inspections). They truly take care of their properties and tenants. The entire experience was pleasant. Highly recommended.

Adriana · 14 June 2021 · Thomas Merrifield Oxford

1/5

Google

When I was a tenant, they often came in with little notice. Recently, a group of friends and I decided to view a new property in Oxford. The agent just didn't show up at all! There was no message or apology afterwards. We were just forgotten about. Perhaps they found a more lucrative tenant, but it's still nice to be told that the viewing is off rather than just ignoring you and not turning up.

Debra · 14 June 2021 · Thomas Merrifield Oxford

Agent replied

I'm sorry but i have checked our records and i cant see you have ever been a tenant of ours. If you let me know which property you lived in i will investigate further. If not could you kindly take this review down. Thank you

5/5

Google

We rented through Thomas Merrifield for 9 years and they were always very nice and clear on their communications. They were also very responsive, every time we needed something checked or fixed. We definitely recommend them!

Blanca · 23 March 2021 · Thomas Merrifield Oxford

3/5

Google

Jonathan was late to the appointment. Uninterested in my property at the market value suggested by 4 other estate agents

Anne · 26 October 2020 · Thomas Merrifield Bicester

5/5

Google

The whole team are brilliant, and I would honestly recommend them to anybody. They follow up with every viewing thoroughly, are really likeable and clearly know the market very well. You'll get an excellent service with results, should you choose to use them.PositiveProfessionalism

Nell · 26 October 2020 · Thomas Merrifield Bicester

1/5

Google

This agency resembles the height of unprofessionalism. The agent did not turn up at all to the scheduled viewing, which was confirmed in writing several days prior to the appointment. The agency did not respond to three (3) telephone calls following up on the agent's no-show. After waiting over 20 minutes at the property, I decided to call it quits and go home. Tardiness is unacceptable in real estate agents. This is especially so, given that the property in question (on Banbury Road) is only a few blocks away from their office on Walton Well Road. I arranged my day around this appointment, rescheduling appointments to make the viewing fit. They disrespected me by not showing up. An agency that shows no respect to its customers does not deserve its customers' patronage. Stay away and find a more professional letting agency.NegativeResponsiveness, Quality, Professionalism

Johann · 24 August 2020 · Thomas Merrifield Oxford

Agent replied

I'm sorry but we do not do the viewings on this property. All we do is advertise the apartments and the landlord does all the viewings. So many apologies if he did not arrive.

2/5

Google

Very average. Nothing outstanding. I recommend buyers/ sellers look at other estate agents in the area.

Frank · 17 June 2020 · Thomas Merrifield Abingdon

5/5

Google

We recently sold our house through Thomas Merrifield and have been really impressed with the service we received. All the way from viewings to completion, the whole team at Thomas Merrifield was great. Phil was friendly, responsive and supportive. His help and advice on both our sale and purchase made the whole process far less stressful!

Nicola · 17 June 2020 · Thomas Merrifield Abingdon

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Thomas Merrifield is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Thomas Merrifield

Which Thomas Merrifield office has the most reviews?

Bicester has the most, with 188 reviews rated 4.7 out of 5, followed by Kidlington with 186.

Where are the Thomas Merrifield offices?

The nine Thomas Merrifield offices, by town:

  • Abingdon: 51 Stert Street, Abingdon, OX14 3JF
  • Bicester: 39 Market Square, Bicester, OX26 6AG
  • Cherwell: 1b The Hampden Building, High Street, Kidlington, OX5 2FN, Cherwell, OX5 2FN
  • Didcot: 103 Broadway, Didcot, OX11 8AL, OX11 8AL
  • Kidlington: 1b The Hampden Building High Street, Kidlington, OX5 2DH
  • Oxford: Holyfield House, 1 Walton Well Rd, Oxford, Oxfordshire, OX2 6ED
  • Vale of White Horse: 15 Millbrook Square, Grove, Wantage, OX12 7JZ, Vale of White Horse, OX12 7JZ
  • Wallingford: 72 High Street, Wallingford, OX10 0BX
  • Witney: 52 Market Square, Witney, OX28 6AF
Has Thomas Merrifield won any awards?

Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2018.

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