Trusted Agent profile · Surrey

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The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,884 reviews across 7 offices and 4 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,847

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

996

Reviews on Trustpilot

All 7 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Friendly and helpful. Often checked in and were happy to help with any questions or concerns.HOME, 24 June 2022Read the review from sellers

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2025, 2024, 2023.

British Property Awards by year, 2025 to 2023

Source: The British Property Awards winners lists, as published, linked by year.

Latest reviews from every office of The Personal Agent

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Samantha is extremely helpful and professional whenever she books viewings and walks me through each property.

Cyrus · 23 October 2023 · The Personal Agent Banstead

1/5

Google

Booked a valuation a week ago, they cancelled half hour before the agreed time saying they don’t cover my area, why take the valuation, confirm, and cancelled on the day ?

Flavio · 22 October 2023 · The Personal Agent Banstead

Agent replied · 29 October 2023

Dear Flavio, I would like to apologise. We have tried to contact you since. Your property is outside of the areas that we cover, so the valuer thought it best to let you know, but I totally agree with you that the valuation should not have been booked in the first place, and you should not have been let down at the last minute. Again, our sincere apologies for any inconvenience caused.

5/5

Google

Ms Samantha Voller was my property agent and she's knowledgeable, reliable, responsive and communicates effectively.

Robyn · 22 October 2023 · The Personal Agent Banstead

4/5

Google

I have had a very good experience with the Personal Agent in my purchase. Agent Samantha Voller is very polite and professional. She is always available to help. She is proactive in communicating between my seller and myself. She also makes sure the upper chain are on the ball. I will certainly use the company again if I ever move.

Erica · 22 October 2023 · The Personal Agent Banstead

5/5

Google

Very professional, punctual and made us feel ease around the property. Also have the right balance of tour vs letting us look.

Danny · 22 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Amazing service from all - such a helpful, friendly, informative bunch. Adam, Ray and Rosie were stars, couldn’t have asked more from them. Some super happy buyers here! Felt super impartial and fair :) Adam guided us through the last steps of our offer so calmly and kept us looped in throughout - v grateful.

Bobbo · 22 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Excellent! Using The personal agent in Epsom was the best choice we could have made when selling our house. Chris was incredibly helpful and made sure the chain were up to speed every step of the way. I would strongly recommend them.

Matthew · 21 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Rosie was fabulous at our viewing!! Really friendly and answered all our questions with ease. Her knowledge on the property was fab, and she really went above and beyond to make sure we had all the info we needed. She even followed up with us straight away to drop her an email with any more questions we might have (as we had a lot of Q’s!)😂 Really lovely experience so far, thanks so much Rosie :)

Bethany · 21 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Trustpilot

Rosie was really personable and went…

Rosie was really personable and went out of her way to give us all the advice we needed when looking for our new property

Benji · 20 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Trustpilot

Had the best experience with the…

Had the best experience with the personal agent in Epsom, would highly recommend using them. Thank you to Chris Sweby for our initial stage and a massive thank you to Bradley Snape who was a fantastic agent and went over and above to help us out. Very friendly, easy to talk to and overall positive. Definitely “Personal Agent”s

Olivia · 19 October 2023 · The Personal Agent Epsom (2 West Street)

4/5

Trustpilot

A reliable estate agent to use

I have purchased my new property through The Personal Agent Banstead branch. Agent Samantha Volling is extremely polite and helpful. She is always proactive in ensuring all parties involved in the chain are aware of what's happening. I will definitely recommend Personal Agent and especially Samantha to anyone.

Yin · 19 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Trustpilot

Very positive experience

Ms Samantha Voller was my agent and she made my property buying experience a very positive one. She is knowledgeable, responsive and communicates effectively.

Robyn · 18 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Trustpilot

The best estate agents in Epsom

The Personal agent were great to work with and we are extremely pleased we picked them out of all the agents in Epsom. Chris was especially excellent and really helped us along the way. I would 100% recommend them.

Matthew · 18 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Trustpilot

I cannot recommend the team at "The Personal Agent" Stoneleigh highly enough

I cannot recommend the team at "The Personal Agent" Stoneleigh highly enough. Dan the Assistant Manager was our main point of contact and he quite literally steered us through the process with the utmost professionalism and patience, but any contact with the rest of the team at the Stoneleigh branch has also been excellent. We initially went on to market with a "well known national estate agent" who did very little to market and sell the house over the six month period we were under contract with them, and within two weeks of moving to "The Personal Agent" we received offers, one of which has led to a sale.The team most certainly know their stuff. Dan not only managed our expectations with regards to the market situation, also provided us with recommendations of a conveyancing firm (who have been fantastic) and gave us details of a house clearance firm (also fantastic).I can absolutely say that "The Personal Agent" Stoneleigh Team have provided "a personal service" and I can only thank Dan and the Team for their professionalism in every aspect of this process.

Jackie · 16 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Trustpilot

Punctual and pleasant without patronising us

Agent was punctual and pleasant without being overwhelming. The agent remained professional without being cold. This is a fine balancing act. Above all we were not patronised by the agent (as has often been the case before) by stating the obvious such as “here we have the kitchen” or worse still “of course you could knock this wall and open this up and put an extension on the back and a lift conversion on the roof” grrrrr

Philip · 15 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Samantha @ The Personal Agent is amazing. Help me buy my dream home. Thank you

Lee · 15 October 2023 · The Personal Agent Banstead

5/5

Google

Met the lovely and professional Samantha today excited to see how our search goes filled with confidence we are in good hands

Dolapo · 15 October 2023 · The Personal Agent Banstead

5/5

Google

Samantha was very informative on the viewing and answered all the questions I had thoroughly. A very good estate agent!

Live · 15 October 2023 · The Personal Agent Banstead

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

Reviews may appear on more than one platform.

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