5/5
GoogleRosie was really friendly and professional when she showed me around a house
Trusted Agent profile · Surrey
Verified
The Personal Agent reviews in Epsom, Banstead, Stoneleigh and 1 more
★★★★★
2,270 reviews across 5 offices and 2 platforms
The Personal Agent has five offices, in Epsom (two offices), Banstead, Stoneleigh and West Ewell (Surrey). Together they have 2,270 reviews on two platforms, rated 4.9 out of 5 overall.
2,269
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's five offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,052 reviews · 1,051 on Google (4.9)30 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS559 reviews · 559 on Google (4.9)7 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS480 reviews · 480 on Google (4.9)9 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW160 reviews · 160 on Google (4.7)0 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every The Personal Agent office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleThe best Estate agent in the local area. A special mention for Rosanna who is an asset to the business. Well done
5/5
GoogleI had Rosie on my viewings and I must say she was very professional and hard working. She answered any questions we had and was very informative and friendly!
5/5
GoogleReally good experience with viewing properties. From requesting the viewings, being kept informed of others in the area, through to the actual viewing. Rosie was very informed during the viewing, having answers to all questions, and giving ample time to view and take in the property.
5/5
GoogleI had a fantastic experience with Personal Agent, and it was all thanks to Rosie! From start to finish, she was incredibly helpful and kind, making the whole process so much easier than I expected. Rosie went above and beyond to answer all my questions, guide me through every step, and ensure I felt comfortable and confident throughout. Her professionalism and genuine care really stood out. It’s clear she is passionate about what she does and truly values her clients. I can’t recommend Rosie and the team at Personal Agent highly enough!
5/5
GoogleRosie showed me round and she was lovely, didn’t rush me and answered all of the questions I had re the property. I’ve already arranged a second viewing for next week!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleA lovely viewing with Rosie, a warm and friendly welcome and she provided me all the information I required. Rosie enabled me to take my time and gave me space to view without any pressure which was appreciated.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent local knowledge coupled with a great understanding of the property and what we were looking to purchase.
5/5
GoogleWe had a viewing with Rosie. She was really helpful in answering all questions about the property and the surrounding areas.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAgent Rosanna was very helpful plus, provided relevant and useful updates promptly on the property.
5/5
GoogleRosanna has been extremely helpful in my search to find a retirement home for my mother in law.
5/5
GoogleRosanna went above and beyond to support us with property viewings. She got information quickly and even thought about extra information which would be important, like extra fees to consider. A very friendly and helpful agent. We felt comfortable with her and she was very professional and approachable. Thank you for your help, Rosanna.
5/5
GoogleThanks so much to Paul and the team at the personal agent. Truly made the entire experience a pleasure. Great service all round
5/5
GoogleReceived great home revaluation experience from Personal Agent! Liam was very efficient, thorough and answered all questions. Went above and beyond to provide tips on how to best present the property to maximise its potential. This was very valuable reassurance we needed to direct our focus. I would confidently be listing the property through them.
5/5
GoogleThank you, Sarah. You really were great
5/5
GoogleHaving used the personal agent several times (to buy and sell my previous property and to view properties) I have always had a really positive and enjoyable experience. Today I had a viewing with Sammy Voller and she was very nice and professional and spoke to the seller straight away, discussed my queries and promptly called me back. I would recommend the personal agent to anyone looking to buy in the area and will certainly try my hardest to use them again to purchase my next property.
5/5
GoogleWe have just completed and moved down to Cornwall after a very stressful couple of months. The Personal Agent team at Banstead were able to sell our house the week after we put it up for sale with just 3 veiwings.They were absolutely brilliant in the way they were able to liase between all parties to ensure clear communication and kept us updated on the sale etc...As the sale was about to complete there where a few hiccups (solicitors not estate agent related) and Simon Tongue was actually more helpful and informative than solicitors acting on our behalf. We won't be moving again hopefully but if we did we would hope the estate agents would be as fantastic as The Personal Agent team.
5/5
GoogleWe had a brilliant experience buying our first home through The Personal Agent. Sam was incredibly helpful throughout and made us feel very well looked after. Later on as we got closer to exchanging Frank was also wonderful and made the process much less stressful than I thought it would be! Big thanks to them!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which The Personal Agent office has the most reviews?
Epsom (2 West Street) has the most, with 1,052 reviews rated 4.9 out of 5, followed by Banstead with 559.
Where are the The Personal Agent offices?
The five The Personal Agent offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
