Trusted Agent profile
★★★★★
842 reviews across 3 offices and 3 platforms
Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.
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Sutton Kersh's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sutton Kersh is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAll the team have helped us so much move into our first home together! Thank you dianne, Caroline, mollie + Annabella! Great company and amazing customer service
"Thank you for trusting us to help make your first home together a reality! We couldn't be happier to have Dianne, Caroline, Mollie, and Annabella on our team providing excellent customer service. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleReally quick and easy process with helpful staff. Caroline was great in answering my questions and always prompt responses!
"Thank you for the great review! We're so glad to hear that our team provided a speedy and hassle-free experience for you. Caroline will be thrilled to know that she could assist you with any inquiries. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleRequests Completely Ignored Utterly disappointed with the service. I submitted clear requirements for multiple properties and have received no reply. If you require an agent who actually communicates and responds to client needs, look elsewhere.
Hello, I am sorry you feel this way please email me at review@connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotSophie and Amanda at Allerton
From our viewing with Sophie and then Amanda dealing with the house purchase it was perfect the contact was exceptional always available to answer any questions via phone and email purchase was quick and easy would highly recomend.
5/5
GoogleCaroline was an absolute gem right through the process of viewing to moving in. Constant reassurance and checking in as it’s my first rental. She’s so helpful, thanks so much x
Thank you so much for your kind words about Caroline! It's wonderful to hear that she provided you with such great support throughout the entire rental process. Best wishes, Lucy, Customer Feedback and Support Team
1/5
GoogleWe’ve been in our apartment for five weeks now and are still waiting for several important maintenance issues to be resolved. The balcony door will not lock, a clear security concern, and several of the supplied dining chairs were broken when we moved in, along with other issues such as a damaged skirting board, broken towel rails and missing shelf. Despite sending multiple polite emails and follow-ups, we haven’t received a single response from the estate agents since we paid our deposit and rent. Extremely quick to respond before we parted with our money. No response since we parted with our money. Literally ignored everything. The lack of communication and basic accountability has been really disappointing, especially given the urgency of the balcony door issue which is objectively a security risk. I’m updating my review from five stars to one star to reflect our actual experience. Hopefully this feedback encourages the company to improve their communication and take maintenance and tenant safety more seriously. On a more personal note: I've lived in various places across the Northwest and also all over Europe, including some second world countries. Never experienced anything as bad as this.
We are thrilled to hear that you had such a positive experience working with us at Sutton Kersh, and that Caroline's responsiveness exceeded your expectations. Our team is dedicated to providing excellent service to our clients. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleBuying house is meant to be one of the most stressful things in life. But Alex gordon made it a breeze literally stress free. Alex is always at the end of the phone to answer any questions or even if its just for reassurance . She really took care of everything and made it all so easy could not have done it without her highly recommended Alex if your looking for a mortgage broker !! :)
Thank you so much for your kind words! It was my pleasure to assist you in such an important decision. I'm glad I could make the process stress-free and I truly appreciate your recommendation. Thank you for choosing me as your mortgage broker! Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleWaste of time. Emailed multiple times. Left multiple voicemails and not one answer in over 4 weeks. It takes minutes to send an email or a phone call. If you are trying to market a property for sale. It’s a good idea to communicate with potential buyers.
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleSo from the start to the end of the process Kayleigh has been an absolute star and made it just go smoothly. Moving can be so stressful so having someone who makes the moving time just work makes a massive difference and massive help. Thank you so much.
Thank you for your kind words! We are thrilled to hear that Kayleigh went above and beyond to make your moving process stress-free. It's our goal to provide exceptional service, and we're happy to have been able to assist you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI’ve been introduced to Mollie Smith from Sutton Kersh and I highly recommend her professional service, quick responses and kind support. It’s such a pleasure (being an oversea client) to feel she and her colleagues really take care.
"Thank you for your kind words and high recommendation! We're thrilled to provide exceptional service and support to all our clients, no matter their location. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had an excellent experience renting an apartment through Sutton Kersh. From start to finish, the whole process was smooth, professional, and impressively fast. I truly appreciate the outstanding service provided by the entire team, always helpful, responsive, and supportive. A special thank you to Annabella, who guided me through every step of the process with care, attention, and dedication. Her support made everything so much easier and more reassuring. I highly recommend Sutton Kersh to anyone looking for a reliable and efficient letting agency. Thank you all!
Thank you for your glowing review! We're thrilled that you had such a positive experience with Sutton Kersh. Our team takes great pride in providing smooth, professional, and efficient service. We'll be sure to pass along your special thanks to Annabella for her exceptional care and support. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAnabella and Molly are absolute credits to their company! Went for a viewing at 11 am, called to apply as soon as we could and they had everything sorted and accepted by 2pm that day, both ladies were on top of it and answered all my … More
Thank you for your kind review! We are thrilled to have Anabella and Molly on our team, providing speedy and efficient service to our valued customers like you. We pride ourselves on outstanding customer service and we're glad we could meet and exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDavid was a very helpful and courteous member of the team
4/5
GoogleRating only, no written review.
We appreciate your feedback and are delighted with your review. If you have any comments to add, we’d be very interested to hear them.
5/5
GoogleDavid helped me with finding property alot and his costumer service is so good
We are thrilled to hear that David provided exceptional customer service during your property search! Thank you for choosing our business and we hope to work with you again in the future. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRecently moved to new home and the team at Sutton Kersh have been great with communication throughout the moving process. All documents and queries answered on good time. The whole process was thorough and smooth making the process of moving less stress. Great lines of communication with estate agents, so far any issues have been picked up and resolved quickly. Provided with all important information and guidance upon moving into new home. The team have all been friendly and professional. We are very happy in our new home. Thanks very much to David, Hannah and Justine 😊
Thank you for your kind words! We are delighted to hear that you had a positive experience with our team at Sutton Kersh. Making the moving process stress-free for our clients is always our top priority. We appreciate your feedback and hope you continue to enjoy your new home. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleDavid was really nice and super helpful with any questions we had. We appreciated him showing us around the property and giving us space to also look on our own. Thanks so much !
Thank you for your kind words about David! We are thrilled to hear that he provided a great experience for you and answered all of your questions. Our team takes pride in creating a welcoming and informative environment for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat company helped me have my own house in space of a few hours, great communication and David Hannah Justine an James were absolutely amazing help Thankyou so much again
Thank YOU for choosing us to help you achieve your dream of owning a home in just a few hours! Our team, including David, Justine, and James, are dedicated to providing excellent communication and outstanding service. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleEveryone here has been a massive help, a special shout out to Caroline who managed to solve a dozen problems for me and get everything running quickly and smoothly! Highly recommend for anyone looking for a new place
Thank you for the positive review! We are so glad that Caroline was able to provide you with excellent service and quickly resolve your concerns. We appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCaroline at Sutton Kersh ensured that our letting process was smooth and very quick. She was polite and responded to my emails quickly.
Thank you for the fantastic review! We are so happy to hear that Caroline provided excellent service and made your letting process seamless. We pride ourselves on timely and courteous communication, and we are thrilled that she met your expectations. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleJustine was unbelievable! Helped me straight off the bat, and made it a quick and easy process finding a property. She answered every call I made answered every question I asked an overall superstar! And David who helped me move in was really informative and professional! They both have gone above and beyond I wouldn’t hesitate to recommend them to everyone. Thanks again Justine & David! Sami.
Thank you so much for taking the time to leave this amazing review, Sami! We are thrilled to hear that Justine and David provided top-notch service and made your experience finding a property seamless. They truly go above and beyond for our clients and we couldn't be happier that you were pleased with their help. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe recently received our keys to our new home and sutton kersh were extremely helpful and reliable. David was very helpful, professional and most importantly friendly with booking the viewing and making sure we had a smooth moving in process. Justine was incredibly helpful with sorting out our referencing and explaining the paper work for use. Overall very pleasant experience and would definitely recommend to go with them.
Thank you for your kind words! We are thrilled to hear that we were able to make your home-buying process a smooth and enjoyable one. Our team takes pride in providing excellent service and we are glad to have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJust recently got in contact with Sutton Kersh regarding an apartment that I really fell in love with. I must say, amazing staffs. 2 in particular were just too lovely (Caroline and Mollie). A big thanks to them. They were both kind, patient and quick to respond to any questions I had.
Thank you for choosing Sutton Kersh for your apartment search! We are thrilled to hear that our staff, especially Caroline and Mollie, went above and beyond to provide excellent service. We will pass along your kind words to them. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleDavid has been great helping my partner and I find our new home! Super helpful on the phone and a smooth process. Thanks so much 🏡👏🏻🌞 …
Thanks for leaving us a 5* review. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.
The three Sutton Kersh offices, by town:
Yes. In The Trusted Agent 2026 awards, Liverpool won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
