Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCompleted on a property through Sutton Kersh with no issues and a very speedy process which took less than 5 months. Considering the experiences i've had with other agents taking a minimum of 6 months usually being due to lack of communications and minimal updates I am very impressed. Responses are great, if you can't reach by. phone, emails are responded to fast. In particular Debbie Doyle has been very helpful through the whole process and made my experience as stress free as possible. Definitely recommend
Joseph · 2 April 2026
Agent replied · 16 April 2026
Thank you so much for choosing Sutton Kersh for your property needs! We are thrilled to hear that our team, especially Debbie Doyle, was able to provide you with a speedy and stress-free experience. Thank you for recommending us - it means the world to us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCaroline was absolutely amazing throughout the whole process.
We had quite a few challenges with references along the way, but she was incredibly patient and persistent in helping us get everything sorted. She really went above and beyond to make sure everything was ready in time for our move, which we truly appreciated.
Thank you so much for all your help, Caroline, we’re really grateful!
Amanda · 26 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to leave this amazing review. We are so glad to hear that Caroline went above and beyond to ensure a smooth and successful process for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an excellent experience renting an apartment through Sutton Kersh. From start to finish, the whole process was smooth, professional, and impressively fast. I truly appreciate the outstanding service provided by the entire team, always helpful, responsive, and supportive.
A special thank you to Annabella, who guided me through every step of the process with care, attention, and dedication. Her support made everything so much easier and more reassuring.
I highly recommend Sutton Kersh to anyone looking for a reliable and efficient letting agency. Thank you all!
Silmara · 26 October 2025
Agent replied · 23 October 2025
Thank you for your glowing review! We're thrilled that you had such a positive experience with Sutton Kersh. Our team takes great pride in providing smooth, professional, and efficient service. We'll be sure to pass along your special thanks to Annabella for her exceptional care and support. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI am writing this review to highlight my experience. I instructed Sutton Kersh to let my property and after just one day they secured a tenant. The person who was dealing with the process was Mollie. Mollie kept me updated at each stage and …
Christopher · 19 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Mollie provided exceptional service and helped secure a tenant for your property within just one day. We strive to deliver excellent … More
★★★★★ 5/5
GoogleI've been dealing with this branch for a decade now as I rent in the city centre. The team are professional and courteous. Diane is very helpful and a pleasure to talk to, as well as the blonde lady with the glasses.
Lewis · 19 March 2026
Agent replied · 16 April 2026
"Thank you so much for your loyal support over the past decade - we truly appreciate it! Our team takes pride in delivering excellent service, and we are thrilled that Diane and our other team member have made such a positive impression. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAbsolutely thrilled with the service from Sutton Kersh, especially Mollie and Anna! From start to finish, finding our new rental was an absolute breeze. They truly went above and beyond we secured our property deal in less than 48 hours! …
Dulika · 19 March 2026
Agent replied · 16 April 2026
Thank you so much for your amazing review! We are ecstatic to hear about your efficient and stress-free experience with our team, Mollie and Anna. We take pride in providing top-notch service to our clients and are thrilled to have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleDianne Dunbar and her team at Sutton Kersh Lettings in Liverpool have managed the tenancies for our investment property over the last 4 years. They have been, without exception, polite, reliable and efficient and have been a pleasure to …
Hugh · 16 March 2026
Agent replied · 16 April 2026
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe had a really great experience from start to finish, thanks to Annabella and Mollie. The whole process was completed much quicker than we expected. Everything was explained clearly along the way, communication was consistent, and any …
Vishwani · 19 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We take pride in our speedy and efficient service, and we're thrilled that Annabella and Mollie were able to provide a stress-free experience for you. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleCaroline was so helpful and really kind in helping me get my new home. Caroline guided me through the whole process and I am very happy with her service throughout the journey with Sutton Kersh, thanks Caroline !
Anandhu · 19 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are delighted to hear that Caroline provided you with exceptional service and guided you through the home-buying process. We truly appreciate your trust in Sutton Kersh and Caroline. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSutton Kersh - They really know what they’re doing and do it exceptionally well. I wouldn’t hesitate to recommend them for any lettings in and around Liverpool. Caroline made the whole process seamless with no issues.
Sujit · 2 April 2026
Agent replied · 16 April 2026
Thank you for your kind words! We strive to provide exceptional service and we're thrilled to hear that we exceeded your expectations. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSutton Kersh letting Agents staffs are very helpful, but mostly Annabella who handled my application was polite, calm, and respectful thriughout my application process to rent my accommodation. Annabella is a lovely person that anyone would love to work with. I am very happy for my accommodation. Thanks
Henry · 19 December 2025
Agent replied · 25 December 2025
"Thank you for your positive feedback! It's our pleasure to have team members like Annabella, who go above and beyond for our clients. We're glad you're happy with your accommodation and excited to have you as a valued tenant. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently bought a property through Sutton Kersh, and I have to say, Mary Kate was absolutely brilliant throughout the whole process. Buying a home is never easy, but mine was especially stressful with so many delays and my mortgage offer close to expiring. I was very worried, but Mary Kate kept everything on track and made sure I felt supported the whole way through.
She kept me updated constantly, always took my calls, and genuinely cared about making things as smooth as possible for me. It didn’t matter how many times I reached out, she always made me feel like I was her top priority, which really helped ease my stress. She just got on with things and made sure progress was being made, even when it felt like progress had slowed down.
I also want to mention Debbie, who stepped in when needed and helped keep everything moving along. Together with Mary Kate, they made an amazing team.
Thanks to Mary Kate’s hard work and dedication, i’ve been able to complete the purchase. I couldn’t be happier with how everything turned out. If you’re looking to buy or sell, I honestly couldn’t recommend Sutton Kersh enough, especially Mary Kate. She made what could’ve been a nightmare into a great experience. Thank you again for everything!
Nn123 · 19 November 2024
Agent replied · 10 December 2024
Many thanks for your fantastic 5* review and recommendation. I will of course pass on your kind hearted words to our Liverpool branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHelpful from the start, great assistance when needed, in a stressful time in my life was a great help, Jude was always able to help out with any questions.
Danny · 14 April 2026
Agent replied · 16 April 2026
Thank you for your kind review! We are so glad that we could be a source of help and support during your stressful time. Our team is always here to assist with any questions you may have. We appreciate your business and hope to continue serving you in the future.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFab fab fab! I’m so happy with the service provided, Caroline and the team made my nerves calm especially as a first time renter! Much love and appreciation, Sutton Kersh!
Shana · 2 April 2026
Agent replied · 16 April 2026
We're ecstatic to hear such positive feedback! Our team strives to make every customer feel at ease, especially first time renters like yourself. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Google"Carolina is, hands down the best agent! I highly recommend her and the Sutton Kersh team for their outstanding professionalism, efficiency, and incredibly helpful attitude throughout the entire process."
Elena-Daniela · 26 March 2026
Agent replied · 16 April 2026
Thank you so much for the amazing review! We are thrilled to hear that you had such a positive experience with Carolina and our team. It's our goal to provide top-notch professionalism and exceptional service, and we are so glad that we met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI want to thank Annabella Worsley and her team from the bottom of my heart for helping me with a very beautiful house and helping me and explaining everything I needed to know and being very attentive to me. She is a very attentive person and does her job very well I would like to give her 10 stars for the work she did in my situation and I recommend her with all my confidence. Thank you from the bottom of my heart
Constantin · 15 September 2025
★★★★★ 1/5
GoogleI am writing to formally express my dissatisfaction with the way my appointment to view an apartment was handled by your office.
I contacted your office by email three days ago to arrange a viewing. However, no clear appointment was confirmed in advance. Today, I received a phone call at 9:00 AM while I was at work, asking if I could view the apartment at 9:30 AM, which was extremely short notice and showed little consideration for my schedule.
Despite this, I left work at 9:15 AM and sent a message at 9:27 AM informing your representative that I would arrive within 15 minutes due to traffic. Unfortunately, the response I received was very delayed and unprofessional.
This experience reflects poor coordination and a lack of respect for a client’s time. As a customer, I expect clear communication and reasonable notice when scheduling appointments.
I hope you will take this matter seriously and review how your team communicates with clients, as professionalism and respect should always come first.
Hyro · 20 December 2025
Agent replied · 25 December 2025
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at
EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards,
Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleEveryone here has been a massive help, a special shout out to Caroline who managed to solve a dozen problems for me and get everything running quickly and smoothly! Highly recommend for anyone looking for a new place
James · 9 October 2025
Agent replied · 23 October 2025
Thank you for the positive review! We are so glad that Caroline was able to provide you with excellent service and quickly resolve your concerns. We appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleWe’ve been in our apartment for five weeks now and are still waiting for several important maintenance issues to be resolved.
The balcony door will not lock, a clear security concern, and several of the supplied dining chairs were broken when we moved in, along with other issues such as a damaged skirting board, broken towel rails and missing shelf.
Despite sending multiple polite emails and follow-ups, we haven’t received a single response from the estate agents since we paid our deposit and rent.
Extremely quick to respond before we parted with our money. No response since we parted with our money. Literally ignored everything.
The lack of communication and basic accountability has been really disappointing, especially given the urgency of the balcony door issue which is objectively a security risk.
I’m updating my review from five stars to one star to reflect our actual experience.
Hopefully this feedback encourages the company to improve their communication and take maintenance and tenant safety more seriously.
On a more personal note: I've lived in various places across the Northwest and also all over Europe, including some second world countries. Never experienced anything as bad as this.
Alex · 25 November 2025
Agent replied · 23 October 2025
We are thrilled to hear that you had such a positive experience working with us at Sutton Kersh, and that Caroline's responsiveness exceeded your expectations. Our team is dedicated to providing excellent service to our clients. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleCaroline was an absolute gem right through the process of viewing to moving in. Constant reassurance and checking in as it’s my first rental. She’s so helpful, thanks so much x
Georgia · 25 November 2025
Agent replied · 25 December 2025
Thank you so much for your kind words about Caroline! It's wonderful to hear that she provided you with such great support throughout the entire rental process. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAnnabella is most helpful and made the entire process a smooth sailing. Highly recommend
Bartosz · 14 April 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We appreciate your recommendation!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMany thanks to everyone in Sutton Kersh and especially Anabella Worsley for helping me sort my move to a new flat.
She responded promptly all my queries and made sure everything was done in a timely and efficient manner
Grigoris · 19 August 2025
Agent replied · 9 September 2025
Thank you for choosing Sutton Kersh for your move! We are delighted to hear that Anabella provided excellent service throughout the process. We aim to make every customer's experience smooth and stress-free. Best of luck in your new flat! Kind regards, Maggie, Customer Relations.
★★★★★ 5/5
GoogleMany thanks to the team for their fantastic communication and support. They are always willing to help and really listened to our needs. A special thank you to Annabella for being so helpful throughout the process!
Lucia · 15 September 2025
Agent replied · 22 September 2025
Thank you so much for your kind review! We strive to provide exceptional communication and support to all of our customers. We're glad to hear that Annabella was able to make your experience even better. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNicky in the lettings team has been amazing so far. I’m a first time landlord and she has been super helpful and thorough at every step of the process. She even came to meet me at the house on her day off because that was the only day I could get up there!
She has a lot of experience as is able to advise on all aspects of lettings, and is also able to advise when it comes to finding my next property to refurb.
Thank you Nicky!
Georgia · 19 October 2023
Agent replied · 15 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
