Sutton Kersh reviews

★★★★★ 5/5

Google

I highly recommend Sutton Kersh City Centre to anyone thinking to sell their property. Thank you Jamie & Debbie in particular for their First class customer service. Always kept me well informed, excellent communication, friendly and very professional. The process can be very stressful but Debbie has made it easier and very understandable when it comes to difficult situation. It is difficult to keep both parties happy and Debbie has done an excellent job. Jamie is an excellent negotiator with lots of local knowledge and understand the market well and try his best to satisfy. After the transaction, they helped me to find local contractor and nothing is too much trouble. Thank you for all the excellent work!

Nic · 17 June 2019

★★★★★ 5/5

Google

Just recently got in contact with Sutton Kersh regarding an apartment that I really fell in love with. I must say, amazing staffs. 2 in particular were just too lovely (Caroline and Mollie). A big thanks to them. They were both kind, patient and quick to respond to any questions I had.

Gloire · 25 September 2025

★★★★★ 5/5

Google

we had a great experience with sutton kersh very helpful from the start especially with the help from caroline she was friendly and the rest of the team all really helpful

Alan · 26 March 2026

★★★★★ 5/5

Google

Anabella and Molly are absolute credits to their company! Went for a viewing at 11 am, called to apply as soon as we could and they had everything sorted and accepted by 2pm that day, both ladies were on top of it and answered all my … More

Nicole · 24 October 2025

★★★★★ 5/5

Google

Had such a good experience with Sutton Kersh while sorting everything out. The whole process felt way less stressful than we expected, and everything was handled really smoothly. …

Molly · 26 March 2026

★★★★★ 5/5

Google

Megan has been highly responsive and consistently helpful throughout the rental process. Her professionalism and efficiency have made the experience seamless. We greatly appreciate her support and dedication! :)

Asmaa · 18 October 2024

★★★★★ 5/5

Google

I had a fantastic experience working with David. His professionalism and helpfulness were outstanding from start to finish. He was always responsive, explained everything clearly, and offered great advice tailored to my needs. David truly went above and beyond to make the process smooth and stress-free. Highly recommend his services!

Peuli · 15 September 2025

★★★★★ 5/5

Trustpilot

Nicky Ford of Sutton Kersh West Derby…

Nicky Ford of Sutton Kersh West Derby Liverpool offered me and my partner a huge source of information and gave friendly, professional advice in the process of moving to another rental property in the area when tying up last minute details regarding all manner of moving from one rental property to another.

Karen · 29 May 2026

★★★★★ 5/5

Google

Hi, I'd like to express my great appreciation for Anabella and Caroline for high level professionalism when they work with me for searching convenient in my circumstances apartment and find it! I hope I will recommend your company for letting properties to my colleagues and friends in Kazakhstan. With regards, Altay Ussenbayev

Altay · 19 August 2025

★★★★★ 5/5

Trustpilot

Hannah and David were really helpful in…

Hannah and David were really helpful in helping us find our new home and made it a lovely experience , thanks again

Anna · 18 December 2025

★★★★★ 5/5

Trustpilot

Sutton kersh are an amazing company by…

Sutton kersh are an amazing company by far the best I’v experienced. I sold my house recently with SK west derby & they couldnt have done enough for me. All questions and enquires was answered with no problems what so ever, The manager Mark was so professional. I would 100% recommend & would use again.

X · 11 December 2024

★★★★★ 5/5

Google

I had a great experience working with Mollie Smith at Sutton Kersh. She was quick to respond, clear in her communication, and incredibly helpful in getting my landlord portal access sorted. Everything worked smoothly thanks to her support. Professional, efficient, and genuinely kind, couldn’t ask for better service.

T · 3 September 2025

★★★★★ 5/5

Google

Great service! I was helped by Megan Beech who was incredibly kind and patient and explained the letting process in a very clear way.

Daan · 19 November 2024

★★★★★ 5/5

Google

I had an excellent experience at Sutton Kersh Sales and lettings agency, especialy with Megan. Her swift responses and proactive attitude made the entire process so much easier. She is always willing to help and assist with our rental needs, answering all of our questions with clarity and professionalism. Megan’s dedication and commitment to ensuring everything goes smoothly really stands out. I highly recommend her for her outstanding customer service and support. K.

Khawla · 18 October 2024

★★★★★ 5/5

Google

Megan was super efficient and very helpful when we asked additional questions , she even went back to the property to check. This was above and beyond what we expected.

Alyssia · 25 July 2024

★★★★★ 5/5

Google

Dealt with Megan from the Liverpool Office and she was super efficient, polite, professional, great customer service and post let follow up. Highly recommend Sutton Kersh, and ask for Megan 🤗 …

Joanne · 11 June 2024

★★★★★ 1/5

Google

Very disappointed, I really wish it wasn't like that. I am interested in buying an apartment in Liverpool city centre, but communication is very complicated, it seems that they are not interested in selling the properties or maybe I am not an interesting target and they prefer to take care of communication in more expensive sales. Let me explain, I am interested in an apartment in Liverpool city centre. I tried to contact the office at the beginning of April, sent several emails and got no answers, so I called. After several attempts, in a couple of weeks I managed to get an appointment for a viewing, this was possible because I finally went to the office in person. After the view, I sent an email with questions that I was interested in knowing about the apartment, no response. I called the office and asked for a second viewing and for them to respond to my email if possible, they told me they would contact me, no response at all. A few days later I called again, we agreed on a day for a second viewing, but they told me they would send me an email to confirm this, no email, no response. I called again the following week and the same thing happened. I called again the following week and the same thing again, they told me a day for a second viewing that should be confirmed, no email, no communication. I gave up on emails because it's impossible for them to respond to an email. So I called them this week on two different days, this time they didn't even answer my calls. So I've been trying to get someone to confirm a second viewing or give me some information for the last two months and I feel like I'm just wasting my time. It's frustrating, even though there are a few really interesting apartments on the website, but if I don't have answers even for the first one, why am I going to ask about any other property? I have the feeling that instead of making it easier for me to buy an apartment, Sutton Kersh is putting obstacles in my way and it's sad because we're both supposed to be looking for the same goal. I wish I could give a better review, that would mean that we are all happy with the process, but unfortunately my experience is really bad.

Ale · 8 June 2024

★★★★★ 5/5

Google

Good experience with this company, letting agent Annabella Worsley was very helpful while I secured a lease and went out of her way to help me through some beauracratic issues. Would recommend.

Ciaran · 7 August 2025

★★★★★ 5/5

Google

Couldn’t be more pleased with the attention I was given by Sutton Kersh. Rent is reasonable for the area and the whole process from initial enquiry to moving in went smoothly and professionally. I was kept informed throughout the whole process and aside from being friendly (which always helps) were ultimately efficient and quick. Thank you guys.

Sue · 16 June 2022

★★★★★ 5/5

Google

Good support and promptness in helping me with my move-in to my flat. Caroline Smith, the lettings negotiator lady, was a joy to deal with both in-person and on the phone. Knowledgable lady and very quick to respond - especially with … More

Michael · 24 September 2025

★★★★★ 5/5

Google

Had a great experience using Sutton Kersh as our estate agents for our first house. Both Jo and Annabella were so lovely and worked hard to get us in the house in such a short timeframe. Genuine lovely people and would definitely recommend to anyone :)

Em · 16 June 2023

★★★★★ 1/5

Google

Requests Completely Ignored ​Utterly disappointed with the service. I submitted clear requirements for multiple properties and have received no reply. If you require an agent who actually communicates and responds to client needs, look elsewhere.

Johnathan · 4 December 2025

★★★★★ 5/5

Google

I’ve been introduced to Mollie Smith from Sutton Kersh and I highly recommend her professional service, quick responses and kind support. It’s such a pleasure (being an oversea client) to feel she and her colleagues really take care.

Claire · 2 November 2025

★★★★★ 5/5

Trustpilot

Sutton Kersh city centre branch is brilliant…

The city centre branch has always being the most responsive to email and phone calls, the team has an amazing customer service culture and Mary-Kate is an absolutely brilliant lead negotiator on arranging viewing and productively engaging seller/buyer with top class negotiation skills. As a professional property investor and a licensed landlord, Sutton Kersh is my go to agent for any investment property.

YouNus · 1 May 2024