Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotChose the West Derby office to…
Chose the West Derby office to represent the sale of my property.
To be clear - much of the problem originated with the buyer playing games. However, Sutton Kersh hindered the situation with very poor communication, lack of will to fight my corner following obvious games and persistent lies from the buyer for 6 months, made promises they did not keep.
Following signing the agreement to trust in Sutton Kersh with the sale, I was left in the dark throughout without constant chasing for updates. They simply did not seem to care.
Once the sale fell through (not fault of my own, without exaggeration), I ended the contract and transferred the sale to another estate agent.
Alex · 23 August 2026 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
★★★★★ 5/5
TrustpilotSutton Kersh were absolutely first…
Sutton Kersh were absolutely first class, friendly, efficient, helpful and indeed professional.
Kayleigh was outstanding throughout with the process being very much plain sailing.
I would have no hesitation with any future recommendations !
SD
Sean · 23 July 2026 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
★★★★★ 1/5
TrustpilotSuch a greedy company!!!
They start to take fee just to join the auction. What a greed !!! They get so much commission for every sale already and now asking fee everyone who just want to make a bid. Disgusting
Oz · 9 July 2026 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
★★★★★ 5/5
TrustpilotNicky Ford of Sutton Kersh West Derby…
Nicky Ford of Sutton Kersh West Derby Liverpool offered me and my partner a huge source of information and gave friendly, professional advice in the process of moving to another rental property in the area when tying up last minute details regarding all manner of moving from one rental property to another.
Nicky's telephone manner is both personable putting me at ease when I needed financial clarity and transparency.
Karen · 29 May 2026 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
★★★★★ 1/5
TrustpilotSnooty personnel.
Having made an appointment for a Sutton Kersch representative to visit and evaluate my property - but I received a brush off call on the day of the scheduled visit - basically telling me that a previous valuation that was made in 2024 stood -
Well I understand this particular representative maybe a busy lady but this is a poor way to treat any prospective client- basic manners say an appointments made should be kept.
Robert · 21 May 2026 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
★★★★★ 5/5
GoogleGreat customer service received. Jude Moore was particularly helpful in handling the communication with the landlord. The whole process was quick and clear.
DDD · 16 April 2026 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
★★★★★ 2/5
GooglePlease could you make sure that you have access to a property before confirming a viewing instead of cancelling late and wasting people's time
Ted · 16 April 2026 · Sutton Kersh Lettings
★★★★★ 5/5
GoogleAbsolutely brilliant service from Adam Eaton and Jan JonesFrom start to finish, they made the whole mortgage process feel easy and stress-free.
They were always quick to respond, explained everything in a way that actually made sense, and kept me updated throughout so I never felt out of the loop. Their knowledge and professionalism really stood out, and I always felt confident I was in safe hands.
They went above and beyond to find the best deal for me, and nothing was ever too much trouble. I genuinely couldn’t have asked for better support.
Highly recommend Adam and Jan to anyone looking for a reliable, friendly, and efficient mortgage advisor!
Asllan · 15 April 2026 · Sutton Kersh Liverpool (38)
★★★★★ 5/5
Googlefive star service every time from Kayleigh extremely professional, helpful and friendly will refer people to Sutton Kersh West Derby every time
Jody · 15 April 2026 · Sutton Kersh Lettings
Agent replied · 16 April 2026
Thank you for the glowing review! We are thrilled to hear that you consistently receive five-star service from our team member. We strive to provide professional, helpful, and friendly service to all our customers. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 1/5
GoogleBad experience as a tenant. Quite inconsiderate.
Eshana · 15 April 2026 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
Agent replied · 16 April 2026
Please do contact us via review@Connellsgroup.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Chanelle, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAnnabella is most helpful and made the entire process a smooth sailing. Highly recommend
Bartosz · 14 April 2026 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
Agent replied · 16 April 2026
Thank you so much for your kind words! We appreciate your recommendation!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHelpful from the start, great assistance when needed, in a stressful time in my life was a great help, Jude was always able to help out with any questions.
Danny · 14 April 2026 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
Agent replied · 16 April 2026
Thank you for your kind review! We are so glad that we could be a source of help and support during your stressful time. Our team is always here to assist with any questions you may have. We appreciate your business and hope to continue serving you in the future.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have rented with Sutton Kersh now for 8 years. I deal with Kayleigh from the west derby branch and she is outstanding. Any issue I have big or small, Kayleigh is always there to help. She goes the extra mile to offer advice and solutions to any problems. Kayleigh is extremely magnificent at her job and a massive credit and asset to Sutton Kersh!
Olivia · 10 April 2026 · Sutton Kersh Lettings
Agent replied · 16 April 2026
Thank you for taking the time to leave a review! We couldn't agree more, Kayleigh is an amazing asset to our team. We're so glad to hear that you've had a great experience with her and we look forward to continuing to provide exceptional service for years to come. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAmanda and Gayle couldn't have been more helpful or patient with our house purchase. We are so grateful for their support and expertise and would absolutely recommend Sutton Kersh's property services!
Laura · 10 April 2026 · Sutton Kersh Liverpool (38)
★★★★★ 5/5
GoogleBrilliant service, very honest from start to finish a made the process very easy especially Kayleigh was very thorough with making sure everything was in line for a new tenant, thanks a lot for all your help.
Daniel · 9 April 2026 · Sutton Kersh Lettings
Agent replied · 16 April 2026
Thank you for the wonderful review! We are so glad to hear that Kayleigh provided excellent service and made the process easy for you. We greatly appreciate your business and hope to continue exceeding your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDavid has been very helpful helping me look for property’s so thanks for your help
Gemma · 9 April 2026 · Sutton Kersh Liverpool (38)
★★★★★ 5/5
GoogleFab fab fab! I’m so happy with the service provided, Caroline and the team made my nerves calm especially as a first time renter! Much love and appreciation, Sutton Kersh!
Shana · 2 April 2026 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
Agent replied · 16 April 2026
We're ecstatic to hear such positive feedback! Our team strives to make every customer feel at ease, especially first time renters like yourself. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSutton Kersh - They really know what they’re doing and do it exceptionally well. I wouldn’t hesitate to recommend them for any lettings in and around Liverpool. Caroline made the whole process seamless with no issues.
Sujit · 2 April 2026 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
Agent replied · 16 April 2026
Thank you for your kind words! We strive to provide exceptional service and we're thrilled to hear that we exceeded your expectations. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCompleted on a property through Sutton Kersh with no issues and a very speedy process which took less than 5 months. Considering the experiences i've had with other agents taking a minimum of 6 months usually being due to lack of communications and minimal updates I am very impressed. Responses are great, if you can't reach by. phone, emails are responded to fast. In particular Debbie Doyle has been very helpful through the whole process and made my experience as stress free as possible. Definitely recommend
Joseph · 2 April 2026 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
Agent replied · 16 April 2026
Thank you so much for choosing Sutton Kersh for your property needs! We are thrilled to hear that our team, especially Debbie Doyle, was able to provide you with a speedy and stress-free experience. Thank you for recommending us - it means the world to us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery very good experience
Tensaye · 2 April 2026 · Sutton Kersh Liverpool (38)
★★★★★ 5/5
Googleswopped over to Sutton Kersh from a big name in lettings after 14 years as constantly having to get involved to sort out issues they get paid to manage .
What a difference! professional and helpful !!! Kayleigh sorted out some issues left from old management company and kept me updated .
This is what managed property should be run like .Kayleigh is so efficient at what she does ,
if your thinking of letting out your property or moving agents , give sutton kersh a ring -Game changers👌
Ian · 26 March 2026 · Sutton Kersh Lettings
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our team and that Kayleigh was able to efficiently resolve any issues. We take great pride in providing professional and helpful service to our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Googlewe had a great experience with sutton kersh very helpful from the start especially with the help from caroline she was friendly and the rest of the team all really helpful
Alan · 26 March 2026 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
Agent replied · 16 April 2026
Thank you for your kind review! We are thrilled to hear that you had a great experience with our team at Sutton Kersh. Our goal is to provide exceptional service and we are grateful for your recognition of our team, especially Caroline. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHad such a good experience with Sutton Kersh while sorting everything out. The whole process felt way less stressful than we expected, and everything was handled really smoothly. …
Molly · 26 March 2026 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that our team, especially Caroline, made your experience with us stress-free and enjoyable. We are dedicated to providing exceptional service and are glad we could make a difference for … More
★★★★★ 5/5
GoogleRating only, no written review.
Paul · 26 March 2026 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
Agent replied · 16 April 2026
We appreciate your feedback and are delighted with your review. If you have any comments to add, we’d be very interested to hear them.
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