Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
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5/5
Googleswopped over to Sutton Kersh from a big name in lettings after 14 years as constantly having to get involved to sort out issues they get paid to manage .
What a difference! professional and helpful !!! Kayleigh sorted out some issues left from old management company and kept me updated .
This is what managed property should be run like .Kayleigh is so efficient at what she does ,
if your thinking of letting out your property or moving agents , give sutton kersh a ring -Game changersπ
Ian Β· 26 March 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our team and that Kayleigh was able to efficiently resolve any issues. We take great pride in providing professional and helpful service to our clients. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI have rented with Sutton Kersh now for 8 years. I deal with Kayleigh from the west derby branch and she is outstanding. Any issue I have big or small, Kayleigh is always there to help. She goes the extra mile to offer advice and solutions to any problems. Kayleigh is extremely magnificent at her job and a massive credit and asset to Sutton Kersh!
Olivia Β· 10 April 2026
Agent replied Β· 16 April 2026
Thank you for taking the time to leave a review! We couldn't agree more, Kayleigh is an amazing asset to our team. We're so glad to hear that you've had a great experience with her and we look forward to continuing to provide exceptional service for years to come. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleBuying house is meant to be one of the most stressful things in life. But Alex gordon made it a breeze literally stress free. Alex is always at the end of the phone to answer any questions or even if its just for reassurance . She really took care of everything and made it all so easy could not have done it without her highly recommended Alex if your looking for a mortgage broker !! :)
Chelsea Β· 16 November 2025
Agent replied Β· 16 April 2026
Thank you so much for your kind words! It was my pleasure to assist you in such an important decision. I'm glad I could make the process stress-free and I truly appreciate your recommendation. Thank you for choosing me as your mortgage broker! Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleThe service and communication is excellent! As a younger individual, I was quite cautious about moving and renting my first home. Unfortunately, due to personal circumstances my journey has been delayed. However, the staff and management are an absoloute pleasure and explain processes really well.
They are efficient and thorough with the moving process. The properties which they let are in great condition which helps for an easier move and decreases any stress of having to make the property feel like home.
I would love to give a special thank you to Kayleigh who worked with me personally. Her service is outstanding!
Reneice Β· 4 September 2025
Agent replied Β· 9 September 2025
Thank you for your kind words! We strive to provide excellent service and communication to all of our clients, especially those who are new to the renting process. We are happy to have made your experience a positive one and we will be sure to pass along your compliments to Kayleigh. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleGreat service from Sutton Kersh, particularly Adam who assisted us in the process. All of the staff was extremely patient and helpful while assisting my dad with buying his flat, making sure everything was clearly explained and stress-free. The welcome home pack with the keys was also a really thoughtful touch.
Thank you to Adam and everyone at Sutton Kersh!
Alex Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you for the amazing review! We are thrilled to hear that our team provided great service during your dad's flat buying process. We pride ourselves on making the experience stress-free and providing thoughtful touches, like our welcome home pack. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleBrilliant service, very honest from start to finish a made the process very easy especially Kayleigh was very thorough with making sure everything was in line for a new tenant, thanks a lot for all your help.
Daniel Β· 9 April 2026
Agent replied Β· 16 April 2026
Thank you for the wonderful review! We are so glad to hear that Kayleigh provided excellent service and made the process easy for you. We greatly appreciate your business and hope to continue exceeding your expectations. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleFabulous service and communication from the sales team at Sutton kersh west derby.
Excellent advice and feedback throughout. They promptly organised several viewings and accompanied them which we preferred. The photography and marketing was great and really showed the house in its best light. We sold within four weeks and Adam was a great help chasing the sale through from beginning to end with what proved to be a really difficult and long chain. We wouldnβt hesitate Sutton Kersh to friends and friends.
Kate x
Kate Β· 13 December 2024
Agent replied Β· 27 December 2024
Thank you so much for your 5* review Kate! We're thrilled to hear about your positive experience with our sales team at Sutton Kersh West Derby. It's wonderful to know that Adam and the team could assist you effectively throughout the process. We truly appreciate your recommendation. Best regards, Lucy, Customer Relations Team
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5/5
GoogleVery happy with the services offered by Sutton Kersh west derby Brach. Kayleigh Chadwick in particular has been super helpful with all the matters that have come up, she has been proactive, pragmatic and prompt in finding a way forward. Thank you Kayleigh.
Satish Β· 16 January 2026
Agent replied Β· 16 April 2026
Thank you for your wonderful review! We are thrilled to hear that Kayleigh and our team at Sutton Kersh West Derby Branch provided you with excellent service. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleSo from the start to the end of the process Kayleigh has been an absolute star and made it just go smoothly. Moving can be so stressful so having someone who makes the moving time just work makes a massive difference and massive help. Thank you so much.
Ray Β· 16 November 2025
Agent replied Β· 16 April 2026
Thank you for your kind words! We are thrilled to hear that Kayleigh went above and beyond to make your moving process stress-free. It's our goal to provide exceptional service, and we're happy to have been able to assist you. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleI recently had the pleasure of working with the Sutton Kersh branch in West Derby, and I cannot express enough how grateful I am for their exceptional service. Their team played a crucial role in helping me find the right tenant for my property, making the process incredibly smooth and stress-free.
A special thanks goes to Nicky and Kayleigh, whose professionalism and dedication truly stood out. They were responsive to all my queries, providing valuable insights and guidance throughout the process. Their attention to detail and commitment to delivering outstanding service made a significant difference.
If you're looking for a reliable letting agent in the area, I highly recommend Sutton Kersh. Thank you once again for your fantastic support!
Mehdi Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for your kind words about our team at Sutton Kersh West Derby! We strive to provide exceptional service and are delighted to hear that we were able to make the process smooth and stress-free for you. We will be sure to pass on your praises to Nicky and Kayleigh. Thank you for recommending our agency, it means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI called this estate agents yesterday and unfortunately the house I wanted to see had just sold. However after listening to what type of property we were looking for I then told the person we spoke to about issues we'd had buying another house elsewhere in January. Long story short, in five minutes we received more advice and guidance than any estate agents I've ever spoken to and we weren't even buying through them. I believe the persons name we spoke to was a gentleman called Mark. Thank you for the fantastic advice x
Jane Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words and feedback! We are thrilled that our team member Mark was able to provide you with helpful advice and guidance, even though you weren't buying through us. We pride ourselves on providing exceptional service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleKayleigh, Nikki and the team in West Derby helped me with finding tenants for my property in L11.
It was marketed on Monday and in under 2 days they got it let. A quick turn around by the letting agents.
I am so happy and grateful for their dedication and determination.
Thanks!
Naresh Β· 18 August 2025
Agent replied Β· 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that our team in West Derby was able to quickly find tenants for your property. It's our dedication to providing top-notch service that drives us, and we are grateful for your support. Cheers to a successful partnership! Kind regards, Maggie, Customer Relations.
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5/5
GoogleBig shout out to Adam Baldwin for helping me with my recent home purchase. Always responded quickly and was very supportive throughout the process. Thank you! π β¦
Jane Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleAaliyah is an exceptional property manager who truly sets herself apart with her efficiency and dedication. Unlike many others in her field, she goes the extra mile by personally picking up the phone and providing consistent updates, ensuring that her clients are always in the loop. Having worked with numerous property managers in the past, I can confidently say that Aaliyah's level of service is unparalleled. She not only manages my portfolio effectively but also genuinely cares about its well-being. Her attention to detail and proactive approach give me peace of mind knowing that my properties are in capable hands. Aaliyah's professionalism, reliability, and commitment to excellence make her an invaluable asset to any property owner seeking top-notch management services. I highly recommend her to anyone looking for a trustworthy and efficient property manager.PositiveResponsiveness, Quality, Professionalism, Value
James Β· 27 March 2024
Agent replied Β· 24 August 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleVery positive experience with Sutton kersh west derby. Kayleigh was exceptionally helpful, professional & great with communication keeping me updated throughout.
Chelsea Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you for your kind words! We are thrilled to hear that you had a positive experience with Sutton Kersh West Derby, thanks to our amazing team member Kayleigh. Keeping our customers informed and providing excellent service is our top priority. We truly appreciate your feedback! Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleThe viewing with David was great. Very professional, friendly and explained the whole process very clearly. The renting procedures were also great, Kayleigh and David were supportive during each step and the whole process was finished within a week. Highly appreciate.
Tony Β· 10 August 2025
Agent replied Β· 9 September 2025
Thank you for taking the time to leave us this amazing 5* review Tony. Kind regards Lucy, Customer Feedback and Support Team.
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5/5
GoogleI had the pleasure of dealing with kayleigh. From start to finish everything was smooth and easy. Kayleigh was so helpfull in getting everything sorted and in order for me and nothing was too much trouble, she honestly went above and β¦
Joseph Β· 16 July 2025
Agent replied Β· 9 September 2025
Thank you for taking the time to share your positive experience with Kayleigh and Sutton Kersh! We're thrilled to hear that she went above and beyond to make your move perfect. We truly value your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
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5/5
GoogleI dealt with Sutton Kersh to rent my first property i dealt with Kayleigh and Millie and they were both excellent never made me feel uncomfortable and help me every step of the way they were both very helpfull when itβs done to understanding information
Some much communication with they both They both went above and beyond to help me from the very beginning
I would highly recommend Kayleigh and Millie to anyone looking for agent who truly cares about their clients
Chloe Β· 29 October 2023
Agent replied Β· 24 August 2024
Thank you for taking the time to leave us this tremendous recommendation and 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleI've been looked after by Kayleigh and David through the renting process. From viewing to getting the keys took less than a week!
They've both been great and really helpful! David showed me around the house on move in day, he took notes on any questions I had and got back to me with answers the next working day. They've both been so lovely and it's been less like business and more like speaking to someone I actually know. The welcome package was great, David was all set up with the paperwork for me to look through and sign and he was very professional.
Thanks so much to both of you, you've restored my faith in letting agents again!
Rose Β· 5 April 2025
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5/5
GoogleKayleigh Chadwick is an outstanding estate agent who truly went above and beyond to help me from the very beginning, Both Kayleigh and Anthony were highly professional, knowledgeable, and responsive. Their expertise and guidance were invaluable as we navigated the complex process of obtaining the tenancy agreement. Throughout the entire process, Anthony Christian and Kayleigh Chadwick were always available to answer questions, provide advice, and offer support. Both demonstrated exceptional attention to detail, ensuring that all aspects of the transaction were handled efficiently and effectively.
Overall, I could not be more impressed with Kayleigh and Anthony. Both are exceptional estate agents who are passionate about helping clients achieve their goals. I would highly recommend both to anyone looking for a top-notch agent who truly cares about their clients.
Stephen Β· 25 August 2023
Agent replied Β· 24 August 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI had a wonderful experience working with the real estate agency for my recent rental property search. The team was professional, knowledgeable, and always available to help me find the perfect home. I want to give a special thanks to Anthony Christian, who was my primary point of contact throughout the process. Anthony was patient, responsive, and provided me with excellent guidance and advice. His dedication and expertise were instrumental in helping me find and secure a beautiful rental home. I would highly recommend this agency to anyone looking for a rental property in the area.
Hicham Β· 25 August 2023
Agent replied Β· 24 August 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleFIVE STARS! I'd give them six if I could!
Initially, I was chatting to Peter Ryder in Sales for my own house, and his expertise and advice was outstanding. This was a few years back, but I remembered his friendly and knowledgeable approach to all things property based, so I rang again when I needed help with a rental.
I was then introduced to Kayleigh Chadwick, who was fantastic helping me secure a new tenant and getting everything set up. Like Peter, Kayleigh was very intelligent, and had vast amounts of experience. Kayleigh took all the pressure off, by doing everything for me, and was in constant contact with me through the whole experience.
Kayleigh has been so helpful, both in her amazing advice and her friendly approachΒ to all things property. The level of service has been excellent,Β and the care thatΒ they have taken over theΒ last few months has been outstanding. Working with Sutton KershΒ has been a very good experience as a first time landlord. I would highly recommend them.
So, a big thank you toΒ you both, and the rest of the Sutton Kersh team.
David Β· 25 August 2023
Agent replied Β· 24 August 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleGreat experience with the sales team at Sutton Kersh. Originally we requested to view one house but they ended up advising us to view three different places, with the second viewing turning out to be our dream home. They were very patient and supportive throughout and couldn't recommend enough to anyone looking to buy a house.
Fraser Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for your kind review! Our team at Sutton Kersh is dedicated to finding our clients their dream home and we are thrilled that we were able to exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleBest agency that we could rent a property from. Kelly and David were really helpful and they guided us through the whole process.
I canβt thank them enough.
Kian Β· 10 August 2025
Agent replied Β· 9 September 2025
Thank you for your kind words! We're thrilled to hear that Kelly and David provided you with exceptional service during your rental process. Our team always strives to go above and beyond for our clients. Thank you for choosing us as your agency. Kind regards, Lucy Mawer, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.