Sutton Kersh Lettings Liverpool reviews

★★★★★ 5/5

Google

I have dealt with Sutton Kersh in all capacities, with rental & sales. What I love about both teams is the due care they give to their clients, prompt responses and nothing ever being too much trouble. So when credit is due it’s nice to put in writing for all to see. As a client for over 15 years I would never use anyone else, Kayleigh Chadwick & Sue Coulthard & Nick Hunt to name a few have always assisted with our rental portfolio, I can’t thank them enough. Nothing is ever too much and service is always with a warm welcome & going that extra mile. Recently I’ve used the Sales Team, again bug thanks to Michael Carden & Callum who have been fab. Having dealt with other agents these certainly surpass any other! So a massive thank you team !!!credit where due!! We will continue to use you throughout our rental portfolio & new sale. Brilliant service every time!!

JACQUELINE · 25 August 2022

★★★★★ 5/5

Google

I've dealt with Kayleigh and Sue at Sutton Kersh (West Derby branch) over the past 18m months or so as a landlord renting a property from a distance. During this time they have been so helpful both in getting the property renovated and rented. The level of service has been excellent and the care that they have taken has been outstanding. Having used many letting agents over the past 20 years in properties across the UK, Sutton Kersh have been the best experience I have had as a landlord. Thank you so much to you both and the rest of the team.PositiveResponsiveness, Quality, Professionalism, Value

Tez · 25 August 2022

★★★★★ 5/5

Google

Such a helpful team!! David and Kayleigh made the moving process so fast and simple! And are still always on hand if there’s any questions/support needed!!

Bobbie · 11 July 2025

★★★★★ 5/5

Google

Kayleigh Chadwick was very responsive and supportive. She and Nicky Ford got my house on the market and a tenant lined up within a week.

John · 20 July 2025

★★★★★ 5/5

Google

I had a viewing with David, he was very helpful in finding me properties and very informative on my viewings. Thank you David.

Maryam · 10 August 2025

★★★★★ 5/5

Google

If you're ever in need of a world class, dedicated Mortgage Adviser then Emma Bowman is the one! Emma went above & beyond & was my saviour in helping me complete on my overly stressful house. A true professional, in the know & always puts her clients first, Emma is worth her weight in gold, acting as meditator between solicitors & housing associations - this woman deserves a raise! & far more accreditation!PositiveResponsiveness, Quality, Professionalism, Value

Melanie · 25 August 2022

★★★★★ 1/5

Google

No stars. Absolutely shocking experience. I don't think they've ever heard of the word "COMMUNICATION "!!! Put the house up for sale after all the usual promises you'd expect from an estate agent. House was promptly archived when one of their "team "??? left. Viewings get cancelled ,I accept that,but, to not be told is unprofessional and disrespectful. Utterly dreadful set up.

Elliot · 25 August 2023

★★★★★ 5/5

Google

Would like to thank the team at Sutton Kersh West Derby Branch for their help throughout our house sale. In particular Michael who was our first point of contact and got the ball rolling, Jamie who dealt with all of our enquiries at the beginning of the sale and secured us an offer, Peter who dealt with our numerous telephone calls and emails and the fantastic Josie who has endured the last few weeks of the sale and my constant calling for updates. Amazing from start to finish and nothing was ever too much trouble. Really proactive it getting things done. Would definitely recommend if you are thinking of selling your property. Thanks guys you really are fantastic!PositiveResponsiveness, Professionalism

Melanie · 25 August 2021

★★★★★ 5/5

Google

We've recently had to sell our family home as our mum was no longer able to live independently. From the first instant that Michael from the West Derby Village arrived to view the property, we felt in safe hands. He was respectful, enthusiastic and professional - a credit to the Sutton Kersh brand. In fact everybody we had any dealings with has been totally supportive, understanding and efficient. I especially want to thank Josie for her kindness, care, drive and commitment throughout the whole process. I cannot express how pleased we are as a family to have made the decision to have the Sutton Kersh West Derby Village team support us through what has been a very difficult and emotional period. Many thanks to you all and stay safe.PositiveResponsiveness, Quality, Professionalism, Value

Kim · 25 August 2021

★★★★★ 5/5

Google

I’d initially had countless problems with a previous estate agent and by looking at alternative agents in the area, I decided to give Sutton Kersh a call. Jamie took me onboard, took my details, shared his experience and views and I instantly knew that I wanted to switch. I met with Peter on the day that the valuation took place, he was extremely friendly and knowledgeable and was happy to answer Q’s and point me in the right direction. My house was listed within 24 hours and an offer accepted after 2 viewings of going live the next day! Jamie negotiated a great offer and got more than I’d asked from the buyer. Through some personal / property issues beyond the agents control, I ultimately decided to put the sale to Auction, to which is hit my reserve price and sold first time. Cathy was faultless in assisting and guiding the process. From start to finish, Sutton Kersh’s team took the bull by the horns and got my property over the line, quickly and professionally.. something that I was not able to say from the previous estate agent. Top marks from me. Thank you again to the ENTIRE incredible team!PositiveResponsiveness, Professionalism

Kev · 25 August 2021

★★★★★ 5/5

Google

What a great letting agency SK West Derby are. Very professional, always reactive and personable also. I have spoken to 3 people at SK and they have all been great but Kayleigh has been absolutely brilliant finding me a home and understanding my needs etc. Very impressed!

Joe · 25 June 2024

★★★★★ 5/5

Google

Met Aiden for my viewing and he was so helpful and answered any questions I had. Kept in contact from the get go. Still in the process of the application but can't fault anything up to now :)

Jessica · 16 March 2026

★★★★★ 5/5

Google

Sutton Kersh is a great agency company. Kayleigh has been very helpful, answering all my questions, and provided exceptional customer service. Very professional, and kind! Her helpfulness is highly appreciated. I’m confident moving forward with our rental knowing we are in good hands. 😊 …

Krisztina · 26 May 2024

★★★★★ 5/5

Google

I would like to thank Kayleigh Chadwick for all her and help, support an patience during the process of moving into the property. We both found the service with Kayleigh excellent from the start of the process right up until yesterday when we signed the tenancy agreement. I would definitely come to Sutton Kersh again if I was looking for a property and that's all down to Kayleigh. I would also like to thanks Luke & Sue who helped us yesterday when my mum couldn't remember her log in details for her emails. They were both very professional, friendly and sorted the problem out straight away. Thanks again for everything you done for us. My mum and I are really excited to move into the property.

Lauren · 25 August 2020

★★★★★ 5/5

Google

Kayleigh and Sue from the lettings team have been fantastic. Very professional and informative - no task is too much to ask of them. After experiencing what I can only describe as a year of of hell with my previous estate agents, Kayleigh and Sue were determined to find me the right tenant and they did all this within 3 days of marketing the property!! I've been wowed by the level of service Sutton Kersh provides and wouldn't use anybody else moving forward :) Thank you!

Jennifer · 25 August 2020

★★★★★ 1/5

Google

**Review from a potential buyer’s perspective** I feel sorry for anyone who has listed their property for sale with this agency, because frankly, they’re terrible at this. The short version is they just don’t communicate. Phone, email, voicemail, rightmove/zoopla enquiries from credible buyers are seemingly ignored. I was looking at a house earlier this year. In a very fortunate position of being a first time buyer, no chain, and willing/able to say yes to somewhere I liked. However, I found no matter the day of the week/time of day, the phone rang out. Emails, voicemails, enquiries through listings sites made but met with radio silence. After over a week of trying, they finally answered the phone. However, I got wishy-washy responses in trying to setup a viewing. I was told I’d be updated, but found myself having to repeatedly chase with further (mostly unanswered) phone calls. Eventually the house was surreptitiously marked as sold STC - a buyer being lined up may explain the lack of responses to direct email and rightmove enquiries, but it doesn’t seem explain why they never pick up the phone. Where it gets interesting - the house then was re-listed, but they NEVER got back to me (I’d bought another place via a competent agency, thankfully.) Now if I was the vendor whose sale fell through, I’d be quite happy if the agency said ‘don’t worry about it, there’s another strong buyer lined up’, but no. It was listed for months after. The worst part is this is ongoing - one of my friends is currently eyeing another place listed by Sutton Kersh, and has gone through WEEKS of back and forward in trying to secure a viewing, despite having a strong MIP and all the other particulars. Three weeks of missed phone calls and unanswered emails. If you’re a vendor and you’re scratching your head why no-one is interested in your place, this is why! To Sutton Kersh: I was literally a ‘shut up and take my money’ kind of buyer who sailed through my recent purchase, but you didn’t give me the time of day, and your vendor lost out as a result. If I ever come to sell my place, I feel like I’ll do better with a post-it on the window or a corner shop than I would hiring you.

John · 13 December 2024

★★★★★ 5/5

Google

My experience with Sutton Kersh has been fantastic, especially because of Kayleigh. Kayleigh has been so supportive throughout the whole process and explained each stage in simple terms, providing me with all the knowledge! Highly recommend their services, especially those who need help with the housing market.

Jeannette · 26 February 2024

★★★★★ 5/5

Google

I have purchased numerous properties over the years, my most recent with Sutton Kersh has exceeded expectations. This is all because of Josey, she went above and beyond to ensure that I got my dream home. There are not enough words to describe the brilliance of Josey's customer service and professionalism. For anyone seeking to use Sutton Kersh's services, I cannot recommend her enough. Thank you Josey, you are amazing!!PositiveResponsiveness, Quality, Professionalism, Value

Ann · 25 August 2021

★★★★★ 5/5

Google

I have recently bought a property that Sutton Kersh were looking after as the agent. I dealt with Josie Newport, who I can not thank enough. I was kept informed at every step of the way, and when ever I had a query she was always on hand to take my call and help me sort it out. On the odd occasion Josie was not in the office, Laura was also on hand to help. Thank you all for your hard work and patience with the sale / purchase of the property.

Emma · 26 August 2019

★★★★★ 1/5

Google

Horrible! Do not waste your time here.. see why... We went there for a mortgage advice (which costs around £500 and we're willing to pay). We expend 1 hour hearing how good they're and why we should choose them. The person promised an email so we can send our docs same day and guess what.. we got ghosted.. no emails or phone calls.. I'd call them twice since then but the person responsible are aways busy... If they don't wanna help, they should at least give us a call and let us know (we don't expect a reason, just a friendly phone) I don't believe stop answering phone calls is something business should do... Extremely disappointed

G · 3 November 2024

★★★★★ 1/5

Google

Waste of time. Emailed multiple times. Left multiple voicemails and not one answer in over 4 weeks. It takes minutes to send an email or a phone call. If you are trying to market a property for sale. It’s a good idea to communicate with potential buyers.

Robert · 16 November 2025

★★★★★ 5/5

Google

Brilliant service whilst buying my house. Actually wish Id gone with them to sell my other one! Josie was fantastic - friendly and professional and also really helped in our situation of a sale falling through. Kept us updated at every point and chased up enquiries etc quickly. Cant recommend her enough and if ever going through a house move again, she would be my first port of call.PositiveResponsiveness, Quality, Professionalism

Nicola/Abigail · 25 August 2021

★★★★★ 5/5

Google

Many thanks to Nicky, Siobahn and Kayleigh who have worked tirelessly to make our moving journey easier. They have always been polite, courteous and patient. Thank you and I look forward to meeting you very soon.

Kiran · 25 July 2024

★★★★★ 5/5

Google

Really great service provided by Sutton Kursh over the past 2 years. Kayleigh Chadwick has been brilliant throughout, always happy to help and ensures that emails are responded to efficiently. Especially over this challenging time, having to move house has been difficult however, the support from the Sutton Kursh and Kayleigh impartially has made the process so much easier to manage and we can't thank her enough! Couldn't recommend more!

Laura · 25 August 2021