Trusted Agent profile
★★★★★
259 reviews across 3 platforms
30 -32 Exchange Street East, Liverpool, L2 3PQ
Sutton Kersh's Liverpool office at 30 -32 Exchange Street East is rated 3.8 out of 5 across 259 reviews on three platforms, including 171 Google reviews rated 4.4.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleThankyou to Mary-kate and team for helping me throughout the purchase of my first property. Communication was smooth and even though there was delays at my end of the purchase, Sutton Kersh managed to be patient and help me get everything over the line. Thanks again will no doubt be looking to use again in the near future
Neil Cannon many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleWaste of time,never answer phone when say they will ring you back don't, we wanted to view a property, but sutton kersh never got back to us,feel sorry for anyone trying to sell a property with them,good luck,get another estate agent who care
Hello Barbara, I'm sorry to hear about your recent experience with us. We strive to provide excellent service, and it's disappointing to learn that we fell short in your case. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotGreat people
I had a viewing in the old swan area with David Shaw and from start to finish he was great, After the viewing he would phone to make sure that the next steps to secure the property is on its way and letting me know what would happen and making sure I was happy with the process.
5/5
GoogleAn absolute pleasure to deal with, kept me up to date with developments and answered any questions I had without hesitation. Would highly recommend them, I dealt with Dan Hamilton and he was very professional and courteous at all times. Five Star !!
Thank you for your 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
1/5
GoogleI honestly wouldn’t believe this company has had that many 5stars from people because they are very rude condescending and when it comes to getting back deposit they avoid phone calls and send you on wild goose chases, they also don’t do well with keeping agreements they will do everything in their power to dupe you of your hard earned money, tried charging me £70 for disposing one item in the fridge yes that’s right one item to be thrown in the bin they tried to charge £70, stay well away if you want peace of mindNegativeResponsiveness, Professionalism
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently went for a house viewing and was shown around by David, one of the agents. He was incredibly friendly, and made the whole experience really pleasant. It was a lovely viewing and I appreciated the welcoming atmosphere. I truly hope this kind of excellent service continues even after the application process, should we be successful. Thank you for a great first impression.
5/5
TrustpilotSutton Kersh were absolutely first…
Sutton Kersh were absolutely first class, friendly, efficient, helpful and indeed professional.
5/5
GoogleRecently started a new tenancy with Sutton Kersh and it could not have been easier! Annabella was extremely helpful throughout and has made a usually very stressful process a breeze!
5/5
GoogleI recently had a great experience with Megan. She was incredibly helpful, attentive, and knowledgeable about the market. She really took the time to understand my needs and found me the perfect place. Highly recommend her for anyone looking to rent! Thank you so much
Many thanks for your outstanding recommendation, 5* review and your generous comments Imane. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThey lied to me
I went to view a property on Romer Road in Kensington. I filled an application form out and asked how much will the landlord increase the rent for in the coming years. Someone at the reception told me they were going to call the landlord and get back to me two weeks ago. I called several times for an update and I was told they will get back to me only for me to call again today and get told that the property has been given to somebody else and about to move in.
5/5
GoogleFound a perfect house on Sutton Kersh, Debbie & Shirley were amazing in helping get the process moving along, very smooth and great responses all round, 100% recommend
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleDo not rent through this agent. They are absolutely useless. They will fail to give notice to your landlord, ignore you when you flag broken fire alarms, door handles etc. and then you will be hit with a big bill when you leave. Passed from pillar to post and no one seems to have a clue how to do their job. Use at your own risk. Appalling service that helps unscrupulous landlords to exploit their tenants.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTrying to actuation a house number 2…
Trying to actuation a house number 2 Hanford avenue Orel park L9 Walton looked first time it was a 4 bedroom checked the next day it was a 2 bedroom had a look the day after now it’s a 3 bedroom phoned for information didn’t no nothing about the property went and had a look out side clearly needs under pining shop looks good in pictures but up close really in need of some instant repair work down as being a great property they don’t no nothing at all about it find it a bit inconvenient and time wasting that I can’t view the property and clearly lying about the condition waste of time a wouldn’t even bother with the estate agents not wasting no more time with them be cautious when dealing with this firm
1/5
TrustpilotThey didn’t turn up for the viewing.
Having already had my original viewing appointment moved by Sutton Kersh after an already agreed schedule. I was phoned 5 minutes before the rescheduled appointment, while I was waiting outside the property, to be told that the agent from Sutton Kersh was running late. When I asked what time they would turn up, I was given a very vague response with an “about” time, which obviously just isn’t good enough. On further pressing for a time I was then told about half an hour. I was also told that two other people had cancelled their viewing appointments and I could reschedule for the following Monday if I wanted. I then said the obvious, other people cancelling their viewing appointments had nothing to do with me. This was obviously a tactic by Sutton Kersh to get me to accept the cancellation of the viewing appointment and to arrange for the following week. This is not just completely out of order with respect to messing me about, after I had obviously had to make time for the viewing but it’s also a terrible service on behalf of the person selling the property.
5/5
GoogleVery friendly and responsible agency all the staffs are very good especially Dianne Dunbar and team .
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDiscriminatory and rude
Not worth the stress. My husband and I were looking to buy a house, and tried to arrange a viewing. The estate agent who we spoke with tried to take both of our names, address, phone numbers, DOB and email addresses - just to book in a viewing at the property.
5/5
TrustpilotSophie and Amanda at Allerton
From our viewing with Sophie and then Amanda dealing with the house purchase it was perfect the contact was exceptional always available to answer any questions via phone and email purchase was quick and easy would highly recomend.
5/5
GoogleI had an excellent experience with Sutton Kersh. The process was incredibly smooth, and I was able to move into my new apartment in less than a week! Their team was professional, efficient, and made everything stress-free. Highly recommend their services
Thank you for taking the time to leave us this great 5* review and recommendation Fahad. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFIVE STARS ALL THE WAY
FIVE STARS ALL THE WAY ⭐️⭐️⭐️⭐️⭐️The city centre branch has been amazing in our property purchase. Deborah has been very professional and has been dealing With our purchase.I can highly recommend Sutton Kersh.
5/5
YellVery professional
FIVE STARS ALL THE WAY ⭐️⭐️⭐️⭐️⭐️The city centre branch has been amazing in our property purchase. Deborah has been very professional and has been dealing With our purchase.I can highly recommend Sutton Kersh.
1/5
TrustpilotThe worst estate agents and experience…
The worst estate agents and experience I’ve ever had. Over two years and my property still has not been sold. Let down again as another sale fell through from checks that should have been done at the beginning of the sale. Terrible advice given on many occasions, knowing I am paying through the nose for an empty property. Do not let these time wasters sell your property. Unbelievable and awful company. Only interested in auctions as that’s where they make their money. Extremely annoyed with this allerton road branch in Liverpool
1/5
TrustpilotLittle to no communication from Adam.
I 100% would not recommend this company. I have been dealing with Adam Baldwin who has all of a sudden stopped contacting me. I simply let him know what dates would be available for them to do a valuation of a property I’m selling. The communication is so poor. Worse than poor as I’ve had none. I’ve even sent a follow up email twice, rang them (always goes to voicemail) absolute worst company. I’ve since contacted another estate agent who have answered right away and booked me in there and then for a property valuation. Awful company, avoid if you can!
1/5
TrustpilotLittle to no communication from Adam.
I 100% would not recommend this company. I have been dealing with Adam Baldwin who has all of a sudden stopped contacting me. I simply let him know what dates would be available for them to do a valuation of a property I’m selling. The communication is so poor. Worse than poor as I’ve had none. I’ve even sent a follow up email twice, rang them (always goes to voicemail) absolute worst company. I’ve since contacted another estate agent who have answered right away and booked me in there and then for a property valuation. Awful company, avoid if you can!
5/5
GoogleSmooth and easy process of renting a home all thanks to Annabella!!
Thank you for your 5* review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Sutton Kersh's Liverpool office has 259 reviews across three platforms: 171 on Google, 16 on Yell, 72 on Trustpilot (across the whole business).
Sutton Kersh Liverpool is rated 3.8 out of 5 across all 259 reviews, and 4.4 out of 5 on Google from 171 reviews.
Sutton Kersh Liverpool, 30 -32 Exchange Street East, Liverpool, L2 3PQ.
