Sutton Kersh Liverpool reviews

★★★★★ 2/5

Trustpilot

put a bid in for a property and was…

put a bid in for a property and was accepted. We then did due diligence and found that their was a major problem with the roof and rising damp. We then reduced our offer. We were then suddenly told that somebody else had bid for the property above the asking price and it was sold. We told them that if the deal falls through then let us know. 3-4 months on the property is still on the market with a for sale sign on and also listed on their website? either they lied about the new bid or they forgot or was too busy to let us know that the property was still available?

Truther · 16 August 2023

★★★★★ 5/5

Google

I couldn’t be more pleased with the team at Sutton Kersh! They were nothing but polite, helpful and reassuring when we came up against small hurdles! Now thankfully we are moving into our new home and that wouldn’t have been possible without this fantastic team! Thank you once again ❤️

Amy · 16 June 2023

★★★★★ 5/5

Google

Loved their services and home quality. Also issues with the home and stay gets fixed swiftly. Automated system to report your issues and gets attended by relevant team and people accordingly. When you start the rent, they help you as much as they can to make things easy and swift.

Md · 16 June 2023

★★★★★ 5/5

Google

The staff are very friendly at sutton kersh, especially Bridie who recently went out of her way to help me. Would definitely recommend this branch.

Becky · 17 June 2019

★★★★★ 5/5

Google

Awesome service I have had from Anabella, very patient kind and lovely. Thank you for helping me find my next home🥰🥰 …

Kemelo · 3 December 2024

★★★★★ 5/5

Google

Megan at City Centre Apartments has gone out of her way to provide us with great listings! So helpful, great communication, and instant feedback! Highly reccomend

Hannah · 2 October 2024

★★★★★ 1/5

Trustpilot

Time and money wasted - awful experience

I am writing this review to express my dissatisfaction with the service provided by Sutton Kersh Liverpool. I had scheduled a flat viewing for a Saturday at 1 pm, with the arrangements being made on the preceding Friday. The agency had advised me to communicate any potential changes as soon as possible, which is exactly what I endeavored to do when I anticipated a delay due to a three-hour journey and potential traffic issues.Regrettably, the agent I had been dealing with was not working on that Saturday, and there was no automated out-of-office response to inform me of this situation. Therefore, I was under the mistaken impression that my message about my delayed arrival had been received and acknowledged.When I arrived at the property at 1:45 pm, there was no response from the tenant. My attempts to contact the agency by phone were met with indifference, as my calls either remained unanswered or I was told the salesperson was unavailable.In an attempt to rectify the situation, I visited the agency's office, which was conveniently located five minutes away. To my astonishment, I found the salesperson present in the office, despite my calls being disregarded earlier. I relayed the sequence of events to them, but instead of accepting their role in the communication lapse, they left voice messages for the tenant, failing to take responsibility for not conveying my delayed arrival.Their insistence that they couldn't facilitate the viewing themselves and their lack of initiative to find a resolution was equally frustrating. It is disheartening to reflect on the considerable amount of time and financial resources I expended, including a six-hour round trip journey and a hotel reservation, all of which was wasted due to their ineffective communication and a lack of professional responsibility.My intention was to purchase the property that day, however, this experience has cast a serious doubt on the professionalism and reliability of Sutton Kersh. I hope my experience will highlight the need for the agency to improve its commitment to customer service, communication, and responsibility to its clientele.

Guoda · 2 July 2023

★★★★★ 5/5

Trustpilot

Superb service from beginning to end !

My home was priced accurately. I was a touch skeptical just because of the sold prices previously but I trusted Sutton Kersh & they were proved right. The sales staff did a cracking job I am very happy with the way things have gone….. a massive well done to everyone in the office. The process from valuation to legal completion was around 10 weeks which is fantastic Thank You to all staff at Sutton Kersh.

Neil · 23 October 2023

★★★★★ 5/5

Yell

Sutton Kersh - Micheal Round

I had an exceptional experience with Sutton kersh, Liverpool center. The agent Micheal Round was brilliant in getting the sale through for me and showed a great deal of professionalism and initiative. He worked tirelessly in what was a difficult buy. Highly recommend this agency and paticularly Michael Round as a member of its staff.

SyedN-4 · 6 December 2018

★★★★★ 5/5

Google

Fabulous! Karlee is a real credit to the team and such a great character! Took the stress out of the whole process.

Sarah · 17 June 2019

★★★★★ 5/5

Google

Lovely team at this branch, helped us all the way with our move in yesterday. Always polite over the phone or e-mail, really good customer service from Annabella and the whole team. Thank you guys very much, would recommend

Alex · 18 December 2023

★★★★★ 1/5

Google

Not sure how these guys operate but phone and left voice mails 3 times over the last 2 months regarding a board they have up on Ashville Road. Not once returned my call 🤷🏼 Not sure how to proceed - seems a waste of time. …

Mark · 16 June 2023

★★★★★ 5/5

Google

I have been dealing with Sutton Kersh for a number of years. Recently some problems arose and Nicky Ford & her colleagues have been so professional & helpful in sorting everything out. It has been a pleasure to deal with them all.

Denise · 19 September 2023

★★★★★ 1/5

Trustpilot

Shocking

Never had a chance to view the property despite applying within the first hour the listing went online. Was strung along for 4 days, being promised to get a phone call back every day. Shocking!

ElleForLima · 6 June 2025

★★★★★ 5/5

Trustpilot

Five Stars!

Amazing and reliable service. We bought 2 holiday cottages via auction with Sutton Kersh and they were brilliant, professional and communicative throughout. We had never bought via auction before so they were awesome in answering our newbie questions. Highly recommended!!

Jason · 4 April 2025

★★★★★ 5/5

Google

Mollie and Annabella helped us secure a flat in no time. They are very friendly too!

André · 3 December 2024

★★★★★ 5/5

Google

Fantastic staff at this branch, went out of there way to help me out, Dianne was so friendly.

Eggburth · 17 June 2019

★★★★★ 5/5

Google

Working with Leon was a pleasure - he knows what he's doing. Would recommend to friends and family.

Ashley · 17 June 2019

★★★★★ 5/5

Google

We have bought and sold numerous properties through the Liverpool City Centre office and have always found them to be extremely efficient in delivering a first class service . It is a busy office with many staff but all queries are dealt with most satisfactorily and very quickly. We have no hesitation in recommending Sutton Kersh to anyone seeking a very professional organisation for property transactions.

George · 17 June 2019

★★★★★ 5/5

Google

We have been dealing with Lucy from the liverpool branch she has been amazing! She has managed to get us in earlier, been very quick and efficient with her responses and a massive support after we've had a tough time trying to find the perfect flat during this difficult time. I would highly recommend 😊PositiveResponsiveness, Quality, Professionalism, Value

Lisa · 25 August 2021

★★★★★ 5/5

Google

Spoke with Jo on the phone to enquire about a rental property and she was extremely helpful! She really went out of her way to give me the best chance of getting a viewing with a landlord, couldn’t recommend this agency enough!

James · 16 June 2023

★★★★★ 5/5

Google

I have recently been in Sutton Kersh Liverpool city centre with Mary-Kate McDonagh and I've had an absolute 5 star experience.and the staff is very friendly

Shwan · 16 May 2024

★★★★★ 1/5

Trustpilot

Long wait to view

Put in to view a property that has been reduced, so they are obviously struggling to sell. Wait time to view the property is 7 days, despite that fact I literally work across the road from the property. Really wouldn't be happy if I was the vendor and knew there were such delays at viewing my propertyOn top of this, they didn't even have a record of lease and service chargesReally poor

Carl · 7 June 2023

★★★★★ 5/5

Trustpilot

david was very helpful and supportive

david was very helpful and supportive. he called me a few times to talk about houses and ask about my preferences.

Kymberlly · 15 September 2025