Sutton Kersh Liverpool reviews

★★★★★ 5/5

Trustpilot

Needed my cooker fixed and the property…

Needed my cooker fixed and the property manager got straight onto it for me and the issue was solved without any problems and was done so in a quick professional pace. Thank you alex

Ellie · 23 April 2025

★★★★★ 5/5

Google

Excellent service from start to finish, really impressed with the professionalism and speed that they got everything done - making sure some of the alterations to the property were completed to a very high standard on time. The team there genuinely seem to care and there's a really nice atmosphere to the place. Recommend to anyone!

James · 16 June 2021

★★★★★ 5/5

Trustpilot

Had a great viewing with David

Had a great viewing with David, he has done a wonderful job of helping us look for exactly what we want.

Jason · 12 September 2025

★★★★★ 5/5

Google

I highly recommend Sutton Kersh and in particular Shirley Obi. Contactable, friendly and professional

Clare · 17 June 2019

★★★★★ 5/5

Google

5 star service from start to end. Karlee has been amazing. Will definitely recommend!

Chris · 17 June 2019

★★★★★ 1/5

Google

Worst agents ever encountered. Requested for viewing through website, twice, no response. Called them, they didn't answer, twice. Left voicemail regarding appoinment, they didn't come back. So, went to their office and requested for property viewing, they told they shall contact the existing tenants and arrange a date and time for viewing and would contact me regarding the appointment. Never heard from them.

Rajith · 17 June 2018

★★★★★ 5/5

Google

The letting agents are friendly, communicative and the letting process is very quick.

Zilesis1 · 8 November 2024

★★★★★ 1/5

Trustpilot

Sutton Kersh beware

Sutton Kersh is just another company trying to bully and scam its less informed customers. I have never seen a company try and be so dishonest with their customers to the point of just lying in order to try and squeeze profit out of me. Their agent tried to force me to stay after a fixed term tenancy was over by trying to convince me it was the law that we give a month's notice, or they would still charge us this month's rent. All of which isn't true and was just a pathetic attempt to extract more money from their customers. When questioned about this they continued to try and defend their position that we had to pay, and it was only when I got a solicitor involved they backed down. They also lack basic knowledge of the housing act and become rude if not hostile when it is quoted to them. Overall, if you want an estate agent you can trust this is not the place, be very wary as they will try to get money off you in any way they can and display a lack of professionalism.

Thomas · 8 June 2022

★★★★★ 5/5

Google

Rented a flat in Liverpool under Sutton Kersh. Always responsive to emails. The online report system for maintenance issues is easy to use, and flat manager was quick to solve any problems I had with the flat. Deposit repayment was easy and quick. Would highly recommend SK from my experience with them.PositiveResponsiveness, Quality, Professionalism

Shafiq · 16 June 2021

★★★★★ 5/5

Google

The 5 stars are for the fantastic Jo Palmer! She has been a massive help and nothing but lovely the whole way along! I am so grateful for all her help an absolute gem of an employee!

Scott · 16 June 2023

★★★★★ 1/5

Google

Corruption company stay well away I was the highest bidder to find out it was sold for 50k less then what I bid stay well clear !

Sam · 18 December 2023

★★★★★ 1/5

Trustpilot

Not at all impressed

Not impressed, glitchy system of registering, once I registered and submitted funds they called to say as the account is in joint names, therefore my wife must also do an id check, I have already wasted too much time on this so won't bother and will buy elsewhere

Duncan · 15 July 2024

★★★★★ 4/5

Google

Recently got a new place through Sutton Kersh, had the most amazing help from Annabella!! Any questions or issues were all sorted out as soon as possible! Thank you!

Khalfan · 19 October 2023

★★★★★ 5/5

Google

Annabella Worsley Made all the process of renting easy for us and always there to answer all our questions accordingly. She is good at what she does

Kuponiyi · 9 May 2025

★★★★★ 5/5

Google

I received excellent service and informative advice from Jo Palmer in the lettings department. She explained the Liverpool rental market extremely well. I could not recommend her service highly enough.

Rudy · 16 June 2023

★★★★★ 5/5

Google

Great company, staff very effective. They are always helpful and issues are solved. Lettings services

Beatrix · 16 May 2024

★★★★★ 5/5

Google

Very helpful staff, Annabelle helped us to rent our property with ease!

A · 25 May 2024

★★★★★ 4/5

Google

Happy with the service, ask for a job to get do and it was done, can't ask for more than that

Adam · 9 April 2025

★★★★★ 5/5

Trustpilot

I would recommend city centre Sutton…

I would recommend city centre Sutton kersh team to landlords looking to let their properties quickly! Efficient service from mollie and the team

Phoenix · 19 February 2025

★★★★★ 1/5

Trustpilot

I am an investor

I am an investor, called to book an appointment to view a property ( black horse lane, Liverpool. Unhelpful rude female on the phone. Good luck for the sellers as they are not accommodating. Also they are closed over the weekends.

Ananda · 13 May 2024

★★★★★ 1/5

Yell

Avoid at all costs, better off buying a tent

Try and avoid Sutton Kersh at all costs, when first going to view the property no one turned up to show us around (should have been the first red flag) and instead we where shown around by the tenants, naively we still rented the flat from themselves and it has been hell ever since. When moving in it was clear the property was not cleaned as we were picking up cigarette buts and having to do everything ourselves. Light fixtures and a cooker was broken but they didn’t feel that they should repair these before new tenants moved in and just listed them on an inventory instead. When repairs are needed at a property incompetent workmen will be sent around and will take weeks to fix anything ( I imagine because the landlord pays a hefty sum for this) we had once waited 4 months for a dishwasher to be fixed and now 3 weeks without a washing machine. The staff in the Liverpool office are completely disinterested and have a take it or leave it approach and are as incompetent as their repair men

EadaoinN · 3 August 2018

★★★★★ 1/5

Yell

Incompetent and disinterested

Let a property from SK and had absolutely no information about utilities etc had to do a lot of research to find out myself.Many items/utilities not working. Reported as broken but never fixed by them.Lost keys and it took them a full 2 weeks to issue replacement fobs.Was a £30 debt on the electricity meter so was told to pay £30 less rent on my second rental payment which they then hounded me about for the rest of the contract. Was told the letters were automated and I should ignore them but then they tried to take the money off my deposit.Seems like they lacked both the competence and the interest to do anything well and I couldn't recommend enough that people steer clear of them

JamesA-403 · 21 July 2018

★★★★★ 5/5

Google

Sutton kersh provided an excellent service throughout my recent move and done there upmost to assist me in securing my recent let. Thanks.

Stephen · 16 June 2023

★★★★★ 4/5

Google

Sutton Kersh's services and home quality are excellent

Ayo · 16 May 2024