Trusted Agent profile · Liverpool
★★★★★
259 reviews across 3 platforms
30 -32 Exchange Street East, Liverpool, L2 3PQ
Sutton Kersh's office in Liverpool, at 30 -32 Exchange Street East, is rated 3.8 out of 5 across 259 reviews on three platforms, including 171 Google reviews rated 4.4.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
TrustpilotSophie and Amanda at Allerton
From our viewing with Sophie and then Amanda dealing with the house purchase it was perfect the contact was exceptional always available to answer any questions via phone and email purchase was quick and easy would highly recomend.
5/5
GoogleI had an excellent experience with Sutton Kersh. The process was incredibly smooth, and I was able to move into my new apartment in less than a week! Their team was professional, efficient, and made everything stress-free. Highly recommend their services
Thank you for taking the time to leave us this great 5* review and recommendation Fahad. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFIVE STARS ALL THE WAY
FIVE STARS ALL THE WAY ⭐️⭐️⭐️⭐️⭐️The city centre branch has been amazing in our property purchase. Deborah has been very professional and has been dealing With our purchase.I can highly recommend Sutton Kersh.
1/5
TrustpilotThe worst estate agents and experience…
The worst estate agents and experience I’ve ever had. Over two years and my property still has not been sold. Let down again as another sale fell through from checks that should have been done at the beginning of the sale. Terrible advice given on many occasions, knowing I am paying through the nose for an empty property. Do not let these time wasters sell your property. Unbelievable and awful company. Only interested in auctions as that’s where they make their money. Extremely annoyed with this allerton road branch in Liverpool
1/5
TrustpilotLittle to no communication from Adam.
I 100% would not recommend this company. I have been dealing with Adam Baldwin who has all of a sudden stopped contacting me. I simply let him know what dates would be available for them to do a valuation of a property I’m selling. The communication is so poor. Worse than poor as I’ve had none. I’ve even sent a follow up email twice, rang them (always goes to voicemail) absolute worst company. I’ve since contacted another estate agent who have answered right away and booked me in there and then for a property valuation. Awful company, avoid if you can!
1/5
TrustpilotLittle to no communication from Adam.
I 100% would not recommend this company. I have been dealing with Adam Baldwin who has all of a sudden stopped contacting me. I simply let him know what dates would be available for them to do a valuation of a property I’m selling. The communication is so poor. Worse than poor as I’ve had none. I’ve even sent a follow up email twice, rang them (always goes to voicemail) absolute worst company. I’ve since contacted another estate agent who have answered right away and booked me in there and then for a property valuation. Awful company, avoid if you can!
5/5
GoogleSmooth and easy process of renting a home all thanks to Annabella!!
Thank you for your 5* review!
1/5
TrustpilotThe un-estate agents!
It seems that this company are not at all interested in selling houses. They don’t answer phones, don’t respond to emails and if you are lucky to get through, bend over backwards to not sell a property. Imagine a house being on the market with them for over 6 months, and a negotiator actively doing their utmost to stop a potential client arranging a viewing?Stunningly bad. I feel really sorry for anyone who has a house up for sale with them.
1/5
GoogleAbsolute joke of a company. Had a viewing at Waterloo Warehouse, had no confirmation call on the day although it was confirmed a couple of days earlier via text. Turned up five minutes before my viewing and gave them a call to ask where to go as I had no instructions and was advised the viewer would come down and meet me. Waited a further 15 minutes in the rain and still nothing so I called back into the office and they advised they where unable to get in touch with the viewing agent. Terrible service when looking for an apartment.
Hi Mitchell, I am very sorry to read that this is the way you feel. So that we can address any concerns you may have, and also verify you as a client of ours, please can you contact us at review@countrywide.co.uk. to discuss further. Kind regards, Scott (Customer Relations Team)
5/5
GoogleBrilliant and quick service when applying to rent with them. Caroline couldn’t have been more helpful and always stayed in touch. 100% Better than other agents we’ve used!
Many thanks for your marvellous 5* review Charlie. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service throughout. Leanne was extremely helpful, friendly and efficient throughout and made the process smooth and easy. Thank you
Thanks for the excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service house sold fast
Thank you for your kind words! We are thrilled to hear that you had a great experience with our services and that your house was sold quickly. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotExcellent service
I found Sutton Kersh to be very professional; helpful and understanding, particularly Marcus and Mary-Kate...Many thanks for that...
5/5
GoogleI recantly rented a property from Sutton Kersh the property and service was amazing especially from Annabelle worsley she helped get me situated and had been a great help
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleRepeatedly tried to make contact on a Thursday and Friday via phone and email, nobody answers the phone or mails back. Very poor performance and shocking business practice.
Hello, I'm sorry to hear about your experience and the difficulties you faced in reaching us. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleCould not have asked for anymore, Sutton kersh, in particular Leon at this brand went above and beyond to help me get my perfect apartment, highly reccomend this estate agents
Hi Charlotte Thank you very much for this 5* review and recommendation! Great to hear Leon and the team went the extra mile to help you find the perfect apartment! Kind regards, Jake
1/5
GoogleI've been trying to contact their office all morning to deal with an urgent matter in my flat and there's been no answer. In all my years living in rentals I've never received such a poor response. 0/10 would recommend to anyone looking to rent in Liverpool
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotHad a viewing today at noon
Had a viewing today at noon with a company called Sutton Kersh, confirmed by sms, confirmed by two phone calls. the last confirmation phone call was 2 hours before heading to the property.Arrived there waited for like 20 minutes and nobody showed up. i called the company, and after a little debate they told me that my viewing was canceled.when i argued with them, it turned out that they have problems accessing the property due to to inaccessibility with the current tenant.they dragged me and the whole family down to the middle of nowhere to test out whether i can get access to the property or not. appologies there but sort out your internal problems before using random customers as test subjects.very unprofessional and the person that was with me on the phone was even worse.if i see properties posted by this company on any website i'm skipping.
1/5
GoogleNo response at all, been ringing 3 days, also raised a request and no one responded back either in email or phone call and its bit annoying and never faced these situations with any another agents.
5/5
GoogleWe just had an apartment viewing with Jay. He was friendly, professional, and really helpful in answering all of our questions. He made the process smooth, straightforward and you can tell he was very knowledgeable about the property and surrounding areas. Would definitely recommend!
5/5
GoogleAnnabella and Caroline have both been absolutely fantastic during my tenancy. Answered all questions and queries with a professional and kind attitude so thank you for making it smooth!
Thank you for your excellent 5* review and kind words of our dedicated team Isaac. Kind regards, Lucy, Customer Relations.
5/5
GoogleJo and the team are wonderful!! I am so lucky that we stumbled onto them. They worked quickly and were informative at every step of the way. When we needed to find temporary accommodations, Jo made suggestions where we could stay until the apartment was ready. I love my new home.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotCity branch letting.
The staff at the city branch are lovely. They helped us to rent our flat with ease! Thank you Annabelle!
5/5
GoogleColin and his team have excellent communication skills and are always available to deliver excellent service 👏PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
