Sutton Kersh Liverpool reviews

★★★★★ 1/5

Google

Very disappointed, I really wish it wasn't like that. I am interested in buying an apartment in Liverpool city centre, but communication is very complicated, it seems that they are not interested in selling the properties or maybe I am not an interesting target and they prefer to take care of communication in more expensive sales. Let me explain, I am interested in an apartment in Liverpool city centre. I tried to contact the office at the beginning of April, sent several emails and got no answers, so I called. After several attempts, in a couple of weeks I managed to get an appointment for a viewing, this was possible because I finally went to the office in person. After the view, I sent an email with questions that I was interested in knowing about the apartment, no response. I called the office and asked for a second viewing and for them to respond to my email if possible, they told me they would contact me, no response at all. A few days later I called again, we agreed on a day for a second viewing, but they told me they would send me an email to confirm this, no email, no response. I called again the following week and the same thing happened. I called again the following week and the same thing again, they told me a day for a second viewing that should be confirmed, no email, no communication. I gave up on emails because it's impossible for them to respond to an email. So I called them this week on two different days, this time they didn't even answer my calls. So I've been trying to get someone to confirm a second viewing or give me some information for the last two months and I feel like I'm just wasting my time. It's frustrating, even though there are a few really interesting apartments on the website, but if I don't have answers even for the first one, why am I going to ask about any other property? I have the feeling that instead of making it easier for me to buy an apartment, Sutton Kersh is putting obstacles in my way and it's sad because we're both supposed to be looking for the same goal. I wish I could give a better review, that would mean that we are all happy with the process, but unfortunately my experience is really bad.

Ale · 8 June 2024

★★★★★ 5/5

Google

Couldn’t be more pleased with the attention I was given by Sutton Kersh. Rent is reasonable for the area and the whole process from initial enquiry to moving in went smoothly and professionally. I was kept informed throughout the whole process and aside from being friendly (which always helps) were ultimately efficient and quick. Thank you guys.

Sue · 16 June 2022

★★★★★ 5/5

Google

Good experience with this company, letting agent Annabella Worsley was very helpful while I secured a lease and went out of her way to help me through some beauracratic issues. Would recommend.

Ciaran · 7 August 2025

★★★★★ 5/5

Google

Good support and promptness in helping me with my move-in to my flat. Caroline Smith, the lettings negotiator lady, was a joy to deal with both in-person and on the phone. Knowledgable lady and very quick to respond - especially with … More

Michael · 24 September 2025

★★★★★ 5/5

Google

Had a great experience using Sutton Kersh as our estate agents for our first house. Both Jo and Annabella were so lovely and worked hard to get us in the house in such a short timeframe. Genuine lovely people and would definitely recommend to anyone :)

Em · 16 June 2023

★★★★★ 1/5

Google

Requests Completely Ignored ​Utterly disappointed with the service. I submitted clear requirements for multiple properties and have received no reply. If you require an agent who actually communicates and responds to client needs, look elsewhere.

Johnathan · 4 December 2025

★★★★★ 5/5

Google

I’ve been introduced to Mollie Smith from Sutton Kersh and I highly recommend her professional service, quick responses and kind support. It’s such a pleasure (being an oversea client) to feel she and her colleagues really take care.

Claire · 2 November 2025

★★★★★ 1/5

Trustpilot

Discriminatory and rude

Not worth the stress. My husband and I were looking to buy a house, and tried to arrange a viewing. The estate agent who we spoke with tried to take both of our names, address, phone numbers, DOB and email addresses - just to book in a viewing at the property. When we asked if this was a requirement of arranging a viewing, he became annoyed and said no. Maybe they are targeted on gathering customer data or something but it felt very unreasonable and his response was very blunt. We therefore offered them one of our email address/phone number (and gave proof of mortgage offer) so they could contact us - but we didn’t offer all the other info at this stage because we felt it was unnecessary for them to need all of this private info for both of us just to view the house. They never replied to us again and never arranged a viewing, despite us chasing a response. One of the properties we wanted to view has been listed with them for over a year now - so maybe they just want to keep claiming payments from the seller by not actually selling their house? Who knows 😂 We also asked if they would accommodate a 1 on 1 viewing for an autistic person, instead of a big group viewing, and they didn’t even respond to our email. Clearly they do not accommodate or make any reasonable adjustments for neurodivergent customers in their business practices, which makes me feel sorry for any neurodivergent staff who presumably are being treated even worse. I’ll never use Sutton Kersch and everyone else should avoid them too.

J · 23 July 2025

★★★★★ 5/5

Trustpilot

Sutton Kersh city centre branch is brilliant…

The city centre branch has always being the most responsive to email and phone calls, the team has an amazing customer service culture and Mary-Kate is an absolutely brilliant lead negotiator on arranging viewing and productively engaging seller/buyer with top class negotiation skills. As a professional property investor and a licensed landlord, Sutton Kersh is my go to agent for any investment property.

YouNus · 1 May 2024

★★★★★ 2/5

Trustpilot

Pressured into using their conveyancer and mortgage broker.

I'd just like to preface this review by saying that the staff I dealt with on the whole were helpful. However, I wouldn't want to go through buying or selling a house with them again due to the pressure they put on me to use their mortgage and conveyancing services. I was essentially told that if I used their conveyancing and mortgage teams that I would be considered a "good" option and that the seller would have more faith in my offer. It made me feel pressured into using their services and implied I was about to lose the house I wanted. They also passed on my contact details to their preferred conveyancer without my permission which is a GDPR breach. As I mentioned I don't have any issues with the staff who were just doing their jobs but this estate agent's working practices are highly questionable.

AP · 14 July 2025

★★★★★ 1/5

Trustpilot

Shocking way to do business

I went to view a house. Rang up the next day which was Saturday six times due to answer machine being on in the LIverpool City Centre Branch to put an offer in for it. When I eventually got through to Mary- Kate I was told the property was owned by a housing association and I needed to complete a form for them as they wanted to prioritise selling to someone who want to live in the property over an investor. Waited, no form. Rang up ten times on Monday, answering machine on each time. In the end I had to ring the Allerton Branch and ask them to contact the staff. Mary-Kate rang me up and said I hadn't filled the form in. Told her I hadn't received it. She then tried to pretend she sent it to the wrong email address despite the fact I had been sent several emails by her on the Friday gone. Filled in the form sent it off. On Tuesday still no word. Rang back 6 more times contact the Allerton branch and ask them to help. Still no phone call. I got home from work and rang the branch from my son's mobile phone and Mary-Kate answers straight away. She had been screening my calls. I ask what is going on with my offer and she tells me it has been rejected as it didn't meet the the requirements of the housing company. I am confused by this as it was for the asking price and tell her so. She then tells me the housing association have decided to put the house in auction and gave me the auction house details. I ring them up and they tell me the house is being sold by Onwards housing association and Mary-Kate had given me a form for Riverside Housing. So I very much doubt she even put my bid forward. Absolutely disgraceful way to conduct business. DO NOT , I repeat, DO NOT sell your house with this company. People could be trying to contact them to bid and they do not even answer the phone.

Jo · 2 July 2025

★★★★★ 1/5

Google

Had the absolute worst experience with Sutton Kersh - avoid!! I was purchasing my first house through them and it took around 28 weeks to get the keys from when my offer was accepted. I felt like I constantly had to chase them and was never given an update, I feel like I was always having to offer up potential solutions, the manager was always condescending probably because I’m young/a first time buyer. I was consistently told “it’s just a lengthy process” and 26 weeks into the sale the manager told me “there’s nothing anyone in this office can do for you” - even though at this point the seller and their solicitor had made the case a priority as it has been going on for so long. Once I was told to wait till the end of the week for an update, called back and the manager simply said “no, nothing in the inbox” and I had to ask if she was going to do anything about it or if she was just going to sit and wait potentially several more weeks for a response, she wasn’t very willing to help unless pressed and I feel like her attitude and overall level of service were shockingly bad, I couldn’t believe that she was the manager. After the sale, the seller was reimbursing something their solicitor was meant to pay for but mine charged me for, I sent an email about this to ask them to contact the seller and I never heard back, they didn’t care once the sale was through. However, on the other hand, months into the sale my case was handed over to Mary Kate and she was amazing, her personally I would give 5 stars to. I called so many times and sent so many emails and she was always happy to help and seems like she actually did her job in chasing the seller and trying to get the sale through, rather than just sitting back waiting for a response and hoping something would change. She never made me feel like I was being unreasonable by calling for an update and never minimised the situation, in all honestly think she would be a much better manager.

Sarah · 16 February 2024

★★★★★ 1/5

Trustpilot

Such a greedy company!!!

They start to take fee just to join the auction. What a greed !!! They get so much commission for every sale already and now asking fee everyone who just want to make a bid. Disgusting

Oz · 9 July 2026

★★★★★ 5/5

Trustpilot

David is very professional

Chris · 20 February 2026

★★★★★ 5/5

Google

Found Kersh to be very professional - All aspects of the sales was very smooth, in particular Deborah from the city centre branch was amazing.

The · 16 May 2024

★★★★★ 5/5

Trustpilot

Can not fault west derby branch

Can not fault west derby branch Special mention to Kayleigh who was always so professional, kind and understanding and David who welcomed me on the moving day!

Rita · 4 July 2025

★★★★★ 5/5

Google

All the team have helped us so much move into our first home together! Thank you dianne, Caroline, mollie + Annabella! Great company and amazing customer service

Connor · 11 December 2025

★★★★★ 5/5

Google

We had Annabella who was so helpful and amazing at getting us our new home! we were kept updated and she made sure that eveything ran smoothly and i couldn’t recommend this agency more!

Levina · 15 September 2025

★★★★★ 5/5

Google

Nicky ford has recently help take over the management of my property from another agent who was not performing as I would of hoped. From initial contact I felt reassured that I was in safe hands. Despite the previous agent making it as hard as possible for Nicky to take over the property she kept on the pressure and got the property signed over and the new tenancy agreement in place. I was kept up to date through the whole process which made the situation alot less stressful. All future properties will be going straight to Nicky.

Peter · 19 September 2023

★★★★★ 5/5

Google

We recently agreed a let through Sutton Kersh with the exceptional help from Lucy! The time span from seeing the property to end of application process was quick and Lucy made it easier and as stress free as possible. Thank you Lucy for your attentive assistance would recommend to anyone.PositiveResponsiveness, Quality, Professionalism

Harry · 16 June 2021

★★★★★ 1/5

Google

I am writing this review to express my dissatisfaction with the service provided by Sutton Kersh. I had scheduled a flat viewing for a Saturday at 1 pm, with the arrangements being made on the preceding Friday. The agency had advised me to communicate any potential changes as soon as possible, which is exactly what I endeavored to do when I anticipated a delay due to a three-hour journey and potential traffic issues. Regrettably, the agent I had been dealing with was not working on that Saturday, and there was no automated out-of-office response to inform me of this situation. Therefore, I was under the mistaken impression that my message about my delayed arrival had been received and acknowledged. When I arrived at the property at 1:45 pm, there was no response from the tenant. My attempts to contact the agency by phone were met with indifference, as my calls either remained unanswered or I was told the salesperson was unavailable. In an attempt to rectify the situation, I visited the agency's office, which was conveniently located five minutes away. To my astonishment, I found the salesperson present in the office, despite my calls being disregarded earlier. I relayed the sequence of events to them, but instead of accepting their role in the communication lapse, they left voice messages for the tenant, failing to take responsibility for not conveying my delayed arrival. Their insistence that they couldn't facilitate the viewing themselves and their lack of initiative to find a resolution was equally frustrating. It is disheartening to reflect on the considerable amount of time and financial resources I expended, including a six-hour round trip journey and a hotel reservation, all of which was wasted due to their ineffective communication and a lack of professional responsibility. My intention was to purchase the property that day, however, this experience has cast a serious doubt on the professionalism and reliability of Sutton Kersh. I hope my experience will highlight the need for the agency to improve its commitment to customer service, communication, and responsibility to its clientele.

Guoda · 25 August 2023

★★★★★ 5/5

Trustpilot

David from your Allerton lettings…

David from your Allerton lettings branch did a viewing of a property for my son and his girlfriend- that they applied for. Within one week all compliance checks were completed, the AST issued, deposits/rent payments processed, EICR/Gas certs issued, right to rent booklets supplied and keys handed over. This isn’t just good service, it’s exceptional! Enormous thanks for the professional and speedy care you afforded us. Spectacular!

Sian · 15 August 2025

★★★★★ 1/5

Google

Bad experience as a tenant. Quite inconsiderate.

Eshana · 15 April 2026

★★★★★ 1/5

Google

I am writing this review to express my dissatisfaction with the service provided by Sutton Kersh. I had scheduled a flat viewing for a Saturday at 1 pm, with the arrangements being made on the preceding Friday. The agency had advised me to communicate any potential changes as soon as possible, which is exactly what I endeavored to do when I anticipated a delay due to a three-hour journey and potential traffic issues. Regrettably, the agent I had been dealing with was not working on that Saturday, and there was no automated out-of-office response to inform me of this situation. Therefore, I was under the mistaken impression that my message about my delayed arrival had been received and acknowledged. When I arrived at the property at 1:45 pm, there was no response from the tenant. My attempts to contact the agency by phone were met with indifference, as my calls either remained unanswered or I was told the salesperson was unavailable. In an attempt to rectify the situation, I visited the agency's office, which was conveniently located five minutes away. To my astonishment, I found the salesperson present in the office, despite my calls being disregarded earlier. I relayed the sequence of events to them, but instead of accepting their role in the communication lapse, they left voice messages for the tenant, failing to take responsibility for not conveying my delayed arrival. Their insistence that they couldn't facilitate the viewing themselves and their lack of initiative to find a resolution was equally frustrating. It is disheartening to reflect on the considerable amount of time and financial resources I expended, including a six-hour round trip journey and a hotel reservation, all of which was wasted due to their ineffective communication and a lack of professional responsibility. My intention was to purchase the property that day, however, this experience has cast a serious doubt on the professionalism and reliability of Sutton Kersh. I hope my experience will highlight the need for the agency to improve its commitment to customer service, communication, and responsibility to its clientele.

Guoda · 21 July 2023