Trusted Agent profile · Liverpool
★★★★★
259 reviews across 3 platforms
30 -32 Exchange Street East, Liverpool, L2 3PQ
Sutton Kersh's office in Liverpool, at 30 -32 Exchange Street East, is rated 3.8 out of 5 across 259 reviews on three platforms, including 171 Google reviews rated 4.4.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleFantastic from SK - Debbie, Dan, Jamie and Shirley are a proactive and highly responsive team and helped with every stage of the transaction, going above and beyond on several occasions. A huge thank you for all your help and support. 5* service
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
2/5
YellIncompetent more than actively malicious
It's unfortunately hard to avoid dealing with Sutton Kersch if you're looking to rent in Liverpool, but do your best! Even the most mundane tasks - arranging a viewing, getting an agent to call back as they promised, signing a lease - appear to create challenges akin to mastering the finer points of quantum field theory. We persevered and "succeeded" in renting from them, only to find that it was the same story when it came to scheduling inspections and so forth. The staff are generally pleasant, so the fault seems to lie in a poorly managed and incompetent organization.
1/5
GoogleI’ve attempted to call and email the sale team multiple times over the week and never had a reply or answer.
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
YellSutton Kersh - Terrible Customer Service
Upon speaking on the phone to an advisor at Sutton Kersh, I was dealt with bad customer service, seemed like they had no time for me. Also, regarding my query they were meant to get in touch with the landlord of a property and did not get back after 8 DAYS. After this I rang twice as they failed to get back in touch to let me know the landlords answer to my query. The quickest thing they done for me was put the phone down. Nothing was dealt with properly and no help was offered. Extremely poor service.
1/5
GoogleThey will lie to you about properties being ready to move in to just to take your money. Once they have it they couldn't care less about helping you or compensating for losses.NegativeResponsiveness, Quality, Professionalism, Value
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleMassive thank you to the Sutton Kersh letting team, excellent service from start to finish.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotMassive thank you to Ant
Massive thank you to Ant! Very helpful and answered all questions
1/5
TrustpilotReview from a potential buyer
Only experienced them as a potential buyer, but certainly wouldn't trust them to sell a property. The sale process was badly managed and more complicated than anything else I experienced before. They asked for ridiculous amount of data and in the same time didn't bother putting together a simple legal pack for the property to contain mandatory items like current leases, etc.
5/5
GoogleJo palmer was great, helped me really settle in, told me everything I needed to know, great person
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleDealt with a wonderful young lady called Bridie during my experience with the company. I can't speak highly enough of her and the staff who work there. Would definitely have future dealings with them as they done everything and more :-)
Thank you Kayleigh for your wonderfully kind words about Bridie. I will make sure your kind words are directly forwarded to the local Sutton Kersh team and it is great to read that you would use our team again in the future. Kind regards, Scott.
5/5
GoogleHugely helpful at every step of the move, even when things slowed down through no fault of their own. Quick responses and informative advice. We always felt like we were in good hands. We would highly recommend SK.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
1/5
YellBuyer Beware buying at auction
Buyer Beware buying at Sutton Kerch auctions. Buyer to pay sellers legal fees and auction fees, but they don’t state any figures in the legal pack, you only find out on completion that they have put on several thousand pounds in seller fees
1/5
TrustpilotBuyer Beware buying at Sutton Kerch…
Buyer Beware buying at Sutton Kerch auctions. Buyer to pay sellers legal fees and auction fees, but they don’t state any figures in the legal pack, you only find out on completion that they have put on several thousand pounds in seller fees.
5/5
TrustpilotThey were so kind to ring back…
I've requested a viewing on Rightmove website for a property let through Sutton kersh and they gave me actually a ring back, saying they are fully booked with viewings because they had so much interest in the property. Not many agencies bother to get back to you these days
1/5
GoogleAvoid this company. Just had some of my personal details shared with numerous other customers of theirs!
Hi Richard, Please contact us via review@countrywide.co.uk with full details so that we can look into this matter further. Kind regards, Scott @ Customer Relations
1/5
TrustpilotConfirmed the appointment twice to waste my time
We went to a viewing at noon after confirming twice this morning and they never showed up. After a phone call they claimed that they canceled the meeting then that they couldn’t actually access the tenant. What a professional waste of time.
5/5
GoogleSutton Kersh were very helpful in finding me a flat. Bridie in particular was very welcoming and friendly - she had great information about the area which was a massive help as I was moving from the south!
Hi Hannah, thanks for your 5* review. Delighted that Bridie and the team where able to ease such a big move from the south! Best wishes in your new home, Tracey.
1/5
Googlenever dealt with a worse company in my life, absolutely no respect and do not care about tenants. very rude.NegativeResponsiveness, Quality, Professionalism, Value
Hello, we're sorry you feel this way. We'd really appreciate any further feedback which you can leave by emailing review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
Googleone of the horrible letting company they don't keep privacy of tenants and shears all the details with landlord or may be with others u never know but they did shear my details with the landlord.
Good afternoon, I am deeply sorry to hear this. It is imperative that all our customers receive the highest level of service at all times.This is not the service we expect any of our customers receive and I would like to sincerely apologies for this shortfall in performance. Please be assured that all feedback is taken extremely seriously and I would like to thank you for bringing this to our attention. Many thanks again for taking the time to leave this review.
5/5
GoogleI would highly recommend Sutton kersh city centre. Special thanks to karlee for her excellent customer service. Nothing was ever to much. Such a kind and helpful person made the process alot less stressful!
Thank you Natalie for your fantastic 5* review of our team at Sutton Kersh. Best wishes, Scott
1/5
TrustpilotWorst estate agents I have ever…
Worst estate agents I have ever encountered. We want to view a property and they do not respond to any attempt to contact them either by phone or email. I would think twice about placing the sale of my property in the hands of someone who is not interested in getting potential buyers in.
4/5
YellLettings
I've read the previous reviews and am surprised at their negative tone! Yes, I did experience some difficulty with the new software that the company is now using, but the staff worked hard to get round the problems. Everything got sorted out in good time and the staff were pleasant and helpful during the whole process. Well done Shauna, you're a star!
5/5
GoogleHad a great chat with a lovely agent called Jo who organised a number of viewings in some great properties!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing experience. Jo in particular is fantastic. Thank you!!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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