Newest first, from every platform, with the office each review is about. First names only.
β
β
β
β
β
5/5
GoogleLovely team who made our house buying process stress free. We used their in house mortgage service too which we would recommend. Special thanks to Amanda, Jan and Adam
N Β· 16 February 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
Thank you for your kind words! We strive to make the home buying process as smooth and stress-free as possible. We are thrilled that you were satisfied with our in-house mortgage services and want to give special thanks to Amanda, Jan, and Adam for their hard work. Kind regards, Lucy, Customer Feedback and Support Team
β
β
β
β
β
5/5
GoogleMyself and partner just had a viewing in l19 with David . David was super professional and knowledgeable. Lovely experience! Thank you David :)
Peter Β· 16 February 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
"Thank you for your kind words! We are so glad to hear that David provided you with a professional and knowledgeable viewing experience. We strive to provide exceptional service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
β
β
β
β
β
5/5
GoogleDefinitely by far the best estate agents Iβve had the pleasure of dealing with.
Hannah was my first port of contact to arrange a viewing and was professional and very helpful in assisting with this.
I met Brian at the property and he showed me around. He was so helpful and friendly and only too happy to answer any questions I had. He had a lovely calming nature and it made viewing the property a pleasure.
On proceeding with the property, I had the pleasure of dealing with David who was very helpful, professional and lovely in guiding me through my next steps in application.
Many thanks to you all at the Allerton Branch. Youβre all a pleasure to deal with and I wouldnβt hesitate in recommending you.
Lynda Β· 16 February 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
We are thrilled to hear such positive feedback about our team at the Allerton Branch! We strive to provide professional and friendly service to all of our clients. Thank you for choosing us and for recommending us to others. Best wishes, Lucy, Customer Feedback and Support Team
β
β
β
β
β
5/5
GoogleIt was a great time with the team at Sutton Kersh Allerton. They were so welcoming and supportive. My greatest review goes to David Shaw. He has always from day 1 be so patient and helpful. Thanks alot, Iβll advise you keep it up π β¦
Stella Β· 16 February 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
β
β
β
β
β
5/5
GoogleBranch are very helpful. Josh always keeps in touch and makes sure repairs are done in a timely manner. He is very good at communicating throughout the process.
Caroline Β· 16 February 2026 Β· Sutton Kersh Liverpool (38)
β
β
β
β
β
5/5
GoogleDavid was great showing the tenants around, many thanks! Adam
Adam Β· 16 February 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
β
β
β
β
β
5/5
GoogleHad A vowing today with David who was very professional and helpful with the viewing process , brilliant service all round
Victoria Β· 16 February 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
β
β
β
β
β
5/5
GoogleDavid was a very friendly and helpful agent. Made whole process easy and stress-free. Highly recommended
Sharani Β· 16 February 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
β
β
β
β
β
5/5
GoogleMany thanks to David and Hannah on helping me secure my home...could not fault them in any way,friendly and helpful in all matters! Cheers guys π β¦
Clare Β· 16 February 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
β
β
β
β
β
5/5
GoogleDavid as very helpful in my search for a new rental property. Attention to detail and knew exactly what I wanted. Listened and fulfilled with my viewings. Highly recommended.
Hannah Β· 16 February 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
β
β
β
β
β
5/5
GoogleWe had a viewing with Dave today, and he was very professional and friendly. He answered all our questions without any hesitation or rush. We really appreciated his helpful and approachable manner.
Maneesha Β· 16 February 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
β
β
β
β
β
5/5
GoogleVery happy with the services offered by Sutton Kersh west derby Brach. Kayleigh Chadwick in particular has been super helpful with all the matters that have come up, she has been proactive, pragmatic and prompt in finding a way forward. Thank you Kayleigh.
Satish Β· 16 January 2026 Β· Sutton Kersh Lettings
Agent replied Β· 16 April 2026
Thank you for your wonderful review! We are thrilled to hear that Kayleigh and our team at Sutton Kersh West Derby Branch provided you with excellent service. Best wishes, Lucy, Customer Feedback and Support Team
β
β
β
β
β
5/5
GoogleDavid Shaw was very helpful 5 star service thank you.
Cynthia Β· 16 January 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
"Thank you for taking the time to leave a review, we're delighted to hear about your positive experience with David. Providing top-notch service is our top priority and we're glad we could assist you. Best wishes, Lucy, Customer Feedback and Support Team
β
β
β
β
β
5/5
GoogleHad a viewing this morning with David, very friendly, easy to talk with, very polite and informative, very professional interaction
Brad Β· 16 January 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
Thank you for taking the time to share your experience with David! We're glad to hear he was able to provide friendly and informative service during your viewing. Kind regards, Lucy, Customer Feedback and Support Team.
β
β
β
β
β
5/5
GoogleCan speak highly enough of the team at Sutton Kersh (Allerton). David and Justine have been fantastic in supporting me and my Mrs in finding a property. They made the process so easy, strongly recommend.
Joebrownless Β· 16 January 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
"Thank you for your kind words! We are thrilled to have helped you and your Mrs find the perfect property. David and Justine are amazing at what they do and we are so happy they made the process easy for you. Thank you for recommending us! Kind regards, Lucy Mawer, Customer Feedback and Support Team
β
β
β
β
β
5/5
GoogleDavid and Caitlin are very welcoming we liked the way they explained the total process. Looking forward to move in to the house.
Deepak Β· 16 January 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
Thank you for your positive review! We strive to provide excellent customer service and we're thrilled to hear you were satisfied with our explanation of the process. We can't wait to have you as a part of our community in your new home! Kind regards, Lucy, Customer Feedback and Support Team
β
β
β
β
β
5/5
GoogleStaff are very friendly excellence staff
Maneela Β· 16 January 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
"Thank you for your kind words! We pride ourselves on our friendly and excellent staff and love to provide top-notch service to our customers. Kind regards, Lucy, Customer Feedback and Support Team
β
β
β
β
β
5/5
GoogleDavid and James were both very welcoming and helpful with our viewing:)
SiΓ’n Β· 16 January 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
Thank you for your kind words! We're thrilled that our team provided you with a welcoming and helpful experience. Best wishes, Lucy, Customer Feedback and Support Team
β
β
β
β
β
5/5
GoogleI rented an apartment with this agency 9 months ago and I can say that I am very satisfied with the cooperation. My agent Joshua is always in touch and helps with all issues. I can recommend it.
Π’Π°Π½Ρ Β· 16 January 2026 Β· Sutton Kersh Liverpool (38)
Agent replied Β· 16 April 2026
"Thank you for choosing our agency for your rental needs! We are thrilled to hear that you had a positive experience with Joshua and our team. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
β
β
β
β
β
1/5
TrustpilotAs an investor looking to buy inβ¦
As an investor looking to buy in Liverpool (L6, L5, L7), my experience with Sutton Kersh has been very disappointing. I travelled two hours for viewings, only to be told the properties I wanted werenβt available. Instead, I was offered alternatives in different areas, many in poor condition, with no photos provided.
Communication was inconsistent, I was passed between staff, and viewings were repeatedly cancelled lastβminute by βthe vendor.β I also felt pressured to use their mortgage adviser, which I declined.
Overall, the service felt unreliable and unprofessional. I will not be using this agency again.
MLisa Β· 20 December 2025 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)
β
β
β
β
β
1/5
GoogleI am writing to formally express my dissatisfaction with the way my appointment to view an apartment was handled by your office.
I contacted your office by email three days ago to arrange a viewing. However, no clear appointment was confirmed in advance. Today, I received a phone call at 9:00 AM while I was at work, asking if I could view the apartment at 9:30 AM, which was extremely short notice and showed little consideration for my schedule.
Despite this, I left work at 9:15 AM and sent a message at 9:27 AM informing your representative that I would arrive within 15 minutes due to traffic. Unfortunately, the response I received was very delayed and unprofessional.
This experience reflects poor coordination and a lack of respect for a clientβs time. As a customer, I expect clear communication and reasonable notice when scheduling appointments.
I hope you will take this matter seriously and review how your team communicates with clients, as professionalism and respect should always come first.
Hyro Β· 20 December 2025 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)
Agent replied Β· 25 December 2025
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at
EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards,
Lucy, Customer Feedback and Support Team.
β
β
β
β
β
5/5
GoogleSutton Kersh letting Agents staffs are very helpful, but mostly Annabella who handled my application was polite, calm, and respectful thriughout my application process to rent my accommodation. Annabella is a lovely person that anyone would love to work with. I am very happy for my accommodation. Thanks
Henry Β· 19 December 2025 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)
Agent replied Β· 25 December 2025
"Thank you for your positive feedback! It's our pleasure to have team members like Annabella, who go above and beyond for our clients. We're glad you're happy with your accommodation and excited to have you as a valued tenant. Kind regards, Lucy, Customer Feedback and Support Team
β
β
β
β
β
5/5
TrustpilotHannah and David were really helpful inβ¦
Hannah and David were really helpful in helping us find our new home and made it a lovely experience , thanks again
Anna Β· 18 December 2025 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)
β
β
β
β
β
5/5
GoogleBrilliant estate agent, thank you for all of your help in selling our home. Great advice and communication throughout. Couldn't recommend enough, especially having been on the market with another agent (blue sign) before making the switch.
Steve Β· 16 December 2025 Β· Sutton Kersh Lettings
Agent replied Β· 16 April 2026
Thank you for your kind words! We are thrilled that you had a positive experience working with our team. We take pride in providing great advice and communication to our clients. Best wishes, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
