Trusted Agent profile
★★★★★
842 reviews across 3 offices and 3 platforms
Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.
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Sutton Kersh's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sutton Kersh is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat company really helpful especially annabella would definitely recommend xxx
We're thrilled to hear that Annabella provided such helpful service! Customer satisfaction is our top priority and we thank you for recommending us. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleCaroline Romano has been very friendly and helpful during the process of letting. She is quick to respond to any enquiries. Currently I am satisfied with Sutton Kersh's service.
Thank you for your kind words, we are delighted to hear that Caroline has been friendly and helpful during your letting process. We strive to provide top-notch service and are thrilled that you are satisfied with Sutton Kersh. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat customer service received. Jude Moore was particularly helpful in handling the communication with the landlord. The whole process was quick and clear.
2/5
GooglePlease could you make sure that you have access to a property before confirming a viewing instead of cancelling late and wasting people's time
5/5
GoogleAbsolutely brilliant service from Adam Eaton and Jan JonesFrom start to finish, they made the whole mortgage process feel easy and stress-free. They were always quick to respond, explained everything in a way that actually made sense, and kept me updated throughout so I never felt out of the loop. Their knowledge and professionalism really stood out, and I always felt confident I was in safe hands. They went above and beyond to find the best deal for me, and nothing was ever too much trouble. I genuinely couldn’t have asked for better support. Highly recommend Adam and Jan to anyone looking for a reliable, friendly, and efficient mortgage advisor!
5/5
Googlefive star service every time from Kayleigh extremely professional, helpful and friendly will refer people to Sutton Kersh West Derby every time
Thank you for the glowing review! We are thrilled to hear that you consistently receive five-star service from our team member. We strive to provide professional, helpful, and friendly service to all our customers. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
1/5
GoogleBad experience as a tenant. Quite inconsiderate.
Please do contact us via review@Connellsgroup.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Chanelle, Customer Feedback and Support Team.
5/5
GoogleAnnabella is most helpful and made the entire process a smooth sailing. Highly recommend
Thank you so much for your kind words! We appreciate your recommendation!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleHelpful from the start, great assistance when needed, in a stressful time in my life was a great help, Jude was always able to help out with any questions.
Thank you for your kind review! We are so glad that we could be a source of help and support during your stressful time. Our team is always here to assist with any questions you may have. We appreciate your business and hope to continue serving you in the future.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleI have rented with Sutton Kersh now for 8 years. I deal with Kayleigh from the west derby branch and she is outstanding. Any issue I have big or small, Kayleigh is always there to help. She goes the extra mile to offer advice and solutions to any problems. Kayleigh is extremely magnificent at her job and a massive credit and asset to Sutton Kersh!
Thank you for taking the time to leave a review! We couldn't agree more, Kayleigh is an amazing asset to our team. We're so glad to hear that you've had a great experience with her and we look forward to continuing to provide exceptional service for years to come. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAmanda and Gayle couldn't have been more helpful or patient with our house purchase. We are so grateful for their support and expertise and would absolutely recommend Sutton Kersh's property services!
5/5
GoogleBrilliant service, very honest from start to finish a made the process very easy especially Kayleigh was very thorough with making sure everything was in line for a new tenant, thanks a lot for all your help.
Thank you for the wonderful review! We are so glad to hear that Kayleigh provided excellent service and made the process easy for you. We greatly appreciate your business and hope to continue exceeding your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDavid has been very helpful helping me look for property’s so thanks for your help
5/5
GoogleFab fab fab! I’m so happy with the service provided, Caroline and the team made my nerves calm especially as a first time renter! Much love and appreciation, Sutton Kersh!
We're ecstatic to hear such positive feedback! Our team strives to make every customer feel at ease, especially first time renters like yourself. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleSutton Kersh - They really know what they’re doing and do it exceptionally well. I wouldn’t hesitate to recommend them for any lettings in and around Liverpool. Caroline made the whole process seamless with no issues.
Thank you for your kind words! We strive to provide exceptional service and we're thrilled to hear that we exceeded your expectations. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCompleted on a property through Sutton Kersh with no issues and a very speedy process which took less than 5 months. Considering the experiences i've had with other agents taking a minimum of 6 months usually being due to lack of communications and minimal updates I am very impressed. Responses are great, if you can't reach by. phone, emails are responded to fast. In particular Debbie Doyle has been very helpful through the whole process and made my experience as stress free as possible. Definitely recommend
Thank you so much for choosing Sutton Kersh for your property needs! We are thrilled to hear that our team, especially Debbie Doyle, was able to provide you with a speedy and stress-free experience. Thank you for recommending us - it means the world to us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery very good experience
5/5
Googleswopped over to Sutton Kersh from a big name in lettings after 14 years as constantly having to get involved to sort out issues they get paid to manage . What a difference! professional and helpful !!! Kayleigh sorted out some issues left from old management company and kept me updated . This is what managed property should be run like .Kayleigh is so efficient at what she does , if your thinking of letting out your property or moving agents , give sutton kersh a ring -Game changers👌
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our team and that Kayleigh was able to efficiently resolve any issues. We take great pride in providing professional and helpful service to our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Googlewe had a great experience with sutton kersh very helpful from the start especially with the help from caroline she was friendly and the rest of the team all really helpful
Thank you for your kind review! We are thrilled to hear that you had a great experience with our team at Sutton Kersh. Our goal is to provide exceptional service and we are grateful for your recognition of our team, especially Caroline. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHad such a good experience with Sutton Kersh while sorting everything out. The whole process felt way less stressful than we expected, and everything was handled really smoothly. …
Thank you for your kind words! We are thrilled to hear that our team, especially Caroline, made your experience with us stress-free and enjoyable. We are dedicated to providing exceptional service and are glad we could make a difference for … More
5/5
GoogleRating only, no written review.
We appreciate your feedback and are delighted with your review. If you have any comments to add, we’d be very interested to hear them.
5/5
GoogleCaroline was absolutely amazing throughout the whole process. We had quite a few challenges with references along the way, but she was incredibly patient and persistent in helping us get everything sorted. She really went above and beyond to make sure everything was ready in time for our move, which we truly appreciated. Thank you so much for all your help, Caroline, we’re really grateful!
Thank you for taking the time to leave this amazing review. We are so glad to hear that Caroline went above and beyond to ensure a smooth and successful process for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Google"Carolina is, hands down the best agent! I highly recommend her and the Sutton Kersh team for their outstanding professionalism, efficiency, and incredibly helpful attitude throughout the entire process."
Thank you so much for the amazing review! We are thrilled to hear that you had such a positive experience with Carolina and our team. It's our goal to provide top-notch professionalism and exceptional service, and we are so glad that we met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDavid was very nice and made sure to answer every question we had.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.
The three Sutton Kersh offices, by town:
Yes. In The Trusted Agent 2026 awards, Liverpool won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
