Trusted Agent profile
★★★★★
842 reviews across 3 offices and 3 platforms
Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.
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Sutton Kersh's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sutton Kersh is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleOur contact Annabella was very helpful throughout the whole process. Any questions I asked were always answered clearly and quickly reassuring us throughout the whole process. Thanks!
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had a viewing with David, he was very helpful in finding me properties and very informative on my viewings. Thank you David.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
5/5
GoogleI have had a very positive experience with Kayleigh Chadwick as my letting agent. She has been consistently professional, helpful, and prompt in her communication. Her efficiency and attention to detail have made the process smooth and straightforward. I highly appreciate her support and would not hesitate to recommend her.
Hello Samira, Thank you so much for your wonderful 5* review! We're thrilled to hear about … More
5/5
GoogleBest agency that we could rent a property from. Kelly and David were really helpful and they guided us through the whole process. I can’t thank them enough.
Thank you for your kind words! We're thrilled to hear that Kelly and David provided you with exceptional service during your rental process. Our team always strives to go above and beyond for our clients. Thank you for choosing us as your agency. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleThe viewing with David was great. Very professional, friendly and explained the whole process very clearly. The renting procedures were also great, Kayleigh and David were supportive during each step and the whole process was finished within a week. Highly appreciate.
Thank you for taking the time to leave us this amazing 5* review Tony. Kind regards Lucy, Customer Feedback and Support Team.
5/5
GoogleThe most seamless, respectful, well communicated house agent I have ever come in contact with . To all the team I’m saying thank you so so much and to Mollie Smith, you are so so amazing and thank you so much for taking your time to explain when I ask to understand something . I wish the stars are more than this and I would have just clicked it all Thank you
Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our team and especially with Mollie Smith. We strive to provide the best service possible and are so happy to have met your expectations. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleWithin the space of just a week Annabelle Worsley has helped me and my flatmate secure a new flat and move in. She has been so quick to respond and always prompt to respond to any questions and clearly - making what should be such a stressful process manageable, calm and easy! It has been so helpful having her guidance and support throughout this process, I’m very thankful :)
Thank you for choosing us to help you find your new home! We are delighted to hear that Annabelle was able to make the process stress-free and efficient for you and your flat mate. We appreciate your kind words and are grateful for the opportunity to assist you. Happy new home! 🏠 #CustomerSatisfaction #Grateful #EfficientService Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAnnabella was extremely helpful and we had all agreements signed were moved in within a week! Couldn’t speak more highly of her professionalism and helpfulness through the entire process
Hello Rachael, Thank you so much for your wonderful 5* review! We're thrilled to hear that Annabella was able to assist you so efficiently and professionally. If you need any further assistance, please don't hesitate to reach out. Best regards, Lucy, Customer Relations Team
5/5
GoogleI met David and found him to be very professional. He clearly understands the situation and is making a genuine effort to resolve it
5/5
GoogleGood experience with this company, letting agent Annabella Worsley was very helpful while I secured a lease and went out of her way to help me through some beauracratic issues. Would recommend.
5/5
GoogleI let my property through sutton kersh, the office staff are efficient and professional, and I'm pleased with the service.
5/5
GoogleI was very pleased with the service provided by Annabella Worsley. As a first-time renter, I approached the process with a lot of dread and uncertainty, but Annabella was always available to answer my questions and address my concerns. Her communication was clear and timely, which made me feel secure and made the whole experience much easier. Thank you!
5/5
TrustpilotGreat people
I had a viewing in the old swan area with David Shaw and from start to finish he was great, After the viewing he would phone to make sure that the next steps to secure the property is on its way and letting me know what would happen and making sure I was happy with the process. David was great throughout the whole process.
1/5
TrustpilotDiscriminatory and rude
Not worth the stress. My husband and I were looking to buy a house, and tried to arrange a viewing. The estate agent who we spoke with tried to take both of our names, address, phone numbers, DOB and email addresses - just to book in a viewing at the property. When we asked if this was a requirement of arranging a viewing, he became annoyed and said no. Maybe they are targeted on gathering customer data or something but it felt very unreasonable and his response was very blunt. We therefore offered them one of our email address/phone number (and gave proof of mortgage offer) so they could contact us - but we didn’t offer all the other info at this stage because we felt it was unnecessary for them to need all of this private info for both of us just to view the house. They never replied to us again and never arranged a viewing, despite us chasing a response. One of the properties we wanted to view has been listed with them for over a year now - so maybe they just want to keep claiming payments from the seller by not actually selling their house? Who knows 😂 We also asked if they would accommodate a 1 on 1 viewing for an autistic person, instead of a big group viewing, and they didn’t even respond to our email. Clearly they do not accommodate or make any reasonable adjustments for neurodivergent customers in their business practices, which makes me feel sorry for any neurodivergent staff who presumably are being treated even worse. I’ll never use Sutton Kersch and everyone else should avoid them too.
5/5
GoogleKayleigh has been fantastic, very professional and really helpful.
Thank you for your great review! We strive to provide excellent professional service and are thrilled that Kayleigh has been able to assist you. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleKayleigh Chadwick was very responsive and supportive. She and Nicky Ford got my house on the market and a tenant lined up within a week.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI am really impressed by the service of the agent by name David, today at the viewing and it was well explained, his customer service was excellent, and I had the opportunity to ask questions which were answered accordingly. Thanks for a time well spent
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI’ve spoken to David, Nicki and Kayleigh and they’re all lovely and so helpful
Hello Tamia, Thank you so much for your wonderful 5* review! We're thrilled to hear that … More
5/5
GoogleFantastic team. They manage a couple of rental properties for me and Kayleigh and the lettings team are always super helpful and responsive, despite me being one of their smaller clients. They have consistently found great tenants and they …
Thank you for your 5* review Nathan. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had the pleasure of dealing with kayleigh. From start to finish everything was smooth and easy. Kayleigh was so helpfull in getting everything sorted and in order for me and nothing was too much trouble, she honestly went above and …
Thank you for taking the time to share your positive experience with Kayleigh and Sutton Kersh! We're thrilled to hear that she went above and beyond to make your move perfect. We truly value your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
2/5
TrustpilotPressured into using their conveyancer and mortgage broker.
I'd just like to preface this review by saying that the staff I dealt with on the whole were helpful. However, I wouldn't want to go through buying or selling a house with them again due to the pressure they put on me to use their mortgage and conveyancing services. I was essentially told that if I used their conveyancing and mortgage teams that I would be considered a "good" option and that the seller would have more faith in my offer. It made me feel pressured into using their services and implied I was about to lose the house I wanted. They also passed on my contact details to their preferred conveyancer without my permission which is a GDPR breach. As I mentioned I don't have any issues with the staff who were just doing their jobs but this estate agent's working practices are highly questionable.
5/5
GoogleSuch a helpful team!! David and Kayleigh made the moving process so fast and simple! And are still always on hand if there’s any questions/support needed!!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotCan not fault west derby branch
Can not fault west derby branch Special mention to Kayleigh who was always so professional, kind and understanding and David who welcomed me on the moving day!
1/5
TrustpilotShocking way to do business
I went to view a house. Rang up the next day which was Saturday six times due to answer machine being on in the LIverpool City Centre Branch to put an offer in for it. When I eventually got through to Mary- Kate I was told the property was owned by a housing association and I needed to complete a form for them as they wanted to prioritise selling to someone who want to live in the property over an investor. Waited, no form. Rang up ten times on Monday, answering machine on each time. In the end I had to ring the Allerton Branch and ask them to contact the staff. Mary-Kate rang me up and said I hadn't filled the form in. Told her I hadn't received it. She then tried to pretend she sent it to the wrong email address despite the fact I had been sent several emails by her on the Friday gone. Filled in the form sent it off. On Tuesday still no word. Rang back 6 more times contact the Allerton branch and ask them to help. Still no phone call. I got home from work and rang the branch from my son's mobile phone and Mary-Kate answers straight away. She had been screening my calls. I ask what is going on with my offer and she tells me it has been rejected as it didn't meet the the requirements of the housing company. I am confused by this as it was for the asking price and tell her so. She then tells me the housing association have decided to put the house in auction and gave me the auction house details. I ring them up and they tell me the house is being sold by Onwards housing association and Mary-Kate had given me a form for Riverside Housing. So I very much doubt she even put my bid forward. Absolutely disgraceful way to conduct business. DO NOT , I repeat, DO NOT sell your house with this company. People could be trying to contact them to bid and they do not even answer the phone.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.
The three Sutton Kersh offices, by town:
Yes. In The Trusted Agent 2026 awards, Liverpool won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
