Trusted Agent profile
★★★★★
842 reviews across 3 offices and 3 platforms
Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.
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Sutton Kersh's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFrom a tenant's perspective: All staff were professional and efficient. Simple process. All queries quickly resolved. Great experience to be involved in a transaction with them. Loved the complimentary starter pack.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently attended a property viewing and met Mollie while there. She was absolutely wonderful, very polite and extremely helpful. She was very knowledgeable about the property and able to answer all questions I had. She is a credit to the team.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently, we were looking to rent a property after being let down by a Liverpool Estate agent. I went to the office and met Justine. She was helpful and efficient. In less than a week, everything was sorted. Both Justine and Hannah kept me informed throughout the process. Excellent customer service 👏.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleVery friendly and approachable agents! They are patient and address all your queries. I specifically spoke to Jackie Irvine many times, and she was prompt and helped me with all the required details, and called-back in case something was missing. Superbly reliable! Thanks Jackie! Would definitely approach them again for any housing needs.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleSuper service from Mollie Smith. We are experienced landlords with a number of properties. We had been using a national well known chain who were useless and whom cost us money. Sutton Kersh are great, Mollie is proactive and quick. This property was turned round in next to no time and they found a tenant in hours of listing. paperwork and certificates all handled well.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWhile thanking Sutton Kersh for arranging a lovely flat for us, I would like to commend our Coordinator Chris for his excellent service. Chris is a very friendly & helpful person who helped address all our queries before we moved in. With the help of Sutton Kersh & their professional staff, we're well settled. Thanks everyone.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMollie from Sutton Kersh Estate Agents in Allerton has been excellent. She was professional throughout. Her colleague, Hannah listened and acted to suggestions as well as providing advice and support. Her knowledge is truly amazing. Jacqueline has was always been available. She is very supportive. Definitely recommend them to landlords looking for tenants.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotTime and money wasted - awful experience
I am writing this review to express my dissatisfaction with the service provided by Sutton Kersh Liverpool. I had scheduled a flat viewing for a Saturday at 1 pm, with the arrangements being made on the preceding Friday. The agency had advised me to communicate any potential changes as soon as possible, which is exactly what I endeavored to do when I anticipated a delay due to a three-hour journey and potential traffic issues.Regrettably, the agent I had been dealing with was not working on that Saturday, and there was no automated out-of-office response to inform me of this situation. Therefore, I was under the mistaken impression that my message about my delayed arrival had been received and acknowledged.When I arrived at the property at 1:45 pm, there was no response from the tenant. My attempts to contact the agency by phone were met with indifference, as my calls either remained unanswered or I was told the salesperson was unavailable.In an attempt to rectify the situation, I visited the agency's office, which was conveniently located five minutes away. To my astonishment, I found the salesperson present in the office, despite my calls being disregarded earlier. I relayed the sequence of events to them, but instead of accepting their role in the communication lapse, they left voice messages for the tenant, failing to take responsibility for not conveying my delayed arrival.Their insistence that they couldn't facilitate the viewing themselves and their lack of initiative to find a resolution was equally frustrating. It is disheartening to reflect on the considerable amount of time and financial resources I expended, including a six-hour round trip journey and a hotel reservation, all of which was wasted due to their ineffective communication and a lack of professional responsibility.My intention was to purchase the property that day, however, this experience has cast a serious doubt on the professionalism and reliability of Sutton Kersh. I hope my experience will highlight the need for the agency to improve its commitment to customer service, communication, and responsibility to its clientele.
5/5
TrustpilotThey were so kind to ring back…
I've requested a viewing on Rightmove website for a property let through Sutton kersh and they gave me actually a ring back, saying they are fully booked with viewings because they had so much interest in the property. Not many agencies bother to get back to you these days
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleQuick efficient and operated by lovely staff.
Thank you for your wonderful 5* review!
5/5
GoogleAmazing experience. Jo in particular is fantastic. Thank you!!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleAvoid this company. Just had some of my personal details shared with numerous other customers of theirs!
Hi Richard, Please contact us via review@countrywide.co.uk with full details so that we can look into this matter further. Kind regards, Scott @ Customer Relations
5/5
GoogleSmooth and easy process of renting a home all thanks to Annabella!!
Thank you for your 5* review!
5/5
GoogleJo palmer was great, helped me really settle in, told me everything I needed to know, great person
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
GoogleI’ve attempted to call and email the sale team multiple times over the week and never had a reply or answer.
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleSutton kersh provided an excellent service throughout my recent move and done there upmost to assist me in securing my recent let. Thanks.
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleVery friendly and responsible agency all the staffs are very good especially Dianne Dunbar and team .
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleNot sure how these guys operate but phone and left voice mails 3 times over the last 2 months regarding a board they have up on Ashville Road. Not once returned my call 🤷🏼 Not sure how to proceed - seems a waste of time. …
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleSpoke with Jo on the phone to enquire about a rental property and she was extremely helpful! She really went out of her way to give me the best chance of getting a viewing with a landlord, couldn’t recommend this agency enough!
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe 5 stars are for the fantastic Jo Palmer! She has been a massive help and nothing but lovely the whole way along! I am so grateful for all her help an absolute gem of an employee!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI couldn’t be more pleased with the team at Sutton Kersh! They were nothing but polite, helpful and reassuring when we came up against small hurdles! Now thankfully we are moving into our new home and that wouldn’t have been possible without this fantastic team! Thank you once again ❤️
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleI received excellent service and informative advice from Jo Palmer in the lettings department. She explained the Liverpool rental market extremely well. I could not recommend her service highly enough.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have recently rented a property in Liverpool city centre and I've had an absolute 5 star experience. Jo (Et al.), the Lettings Negotiator was friendly, yet very professional. She followed through on all of the steps in the process promptly and helped me secure the property I really wanted in no time flat. Having dealt with numerous sales and lettings agencies in the past few years, this was by far the best customer service experience. I would thoroughly recommend Sutton Kersh to anyone looking to rent in Liverpool.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.
The three Sutton Kersh offices, by town:
Yes. In The Trusted Agent 2026 awards: Sutton Kersh, Liverpool won Gold.
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