Trusted Agent profile
★★★★★
842 reviews across 3 offices and 3 platforms
Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.
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Sutton Kersh's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMollie Smith is an amazing letting negotiator. She was always available to help during the renting process. Her guidance made the renting process going so easy. I really appreciate her effort and I would recommend her for future lettings.
Thank you for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleNo complaints repair carried out within 3 days property manager was in contact with me before during and after
5/5
GoogleKayleigh Chadwick always responded to our emails and calls straight away. She is an asset to your company.
4/5
GoogleKaylie was very professional and made sure the process was seamless, even when it seemed like i wasn't going to move in on the date agree, she ensured she moved a few meetings around to help my move.
5/5
GoogleWow! Made renting a house such a breeze! it was hard to secure a rental with the properties crisis in the area. Kayleigh, Lettings Manager was professional and personal! She never made me feel uncomfortable and helped me every step of the way! She explained everything in a way that was easy to understand from which type the house I would need for my family size. She is extremely honest, upfront, and was able to find us a great house that fit right in my family size and our price range! She is extremely communicative and easy to reach to answer any of our questions at all times. I felt lucky to work with Sutton Kersh. Is absolutely wonderful to work with Kayleigh. It’s like having a friend on the “inside” that is working for you. She is the best! She kept me taught about available properties and let me know as soon as a new one came on the market. She was more than helpful in finding me a house. Great environment, professional and nice people in Sutton Kersh. Kayleigh and Siobhan care about their clients and they are always updated with what’s going on in the market. I recommend Sutton Kersh to anyone looking to do any Real Estate transaction. Highly recommended.
5/5
GoogleI have been dealing with Sutton Kersh for a number of years. Recently some problems arose and Nicky Ford & her colleagues have been so professional & helpful in sorting everything out. It has been a pleasure to deal with them all.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleNicky ford has recently help take over the management of my property from another agent who was not performing as I would of hoped. From initial contact I felt reassured that I was in safe hands. Despite the previous agent making it as hard as possible for Nicky to take over the property she kept on the pressure and got the property signed over and the new tenancy agreement in place. I was kept up to date through the whole process which made the situation alot less stressful. All future properties will be going straight to Nicky.
Thank you Peter for your kind 5*review! - Best wishes, Scott @ Customer Care
5/5
GoogleVery easy to communicate with and always here to try to help you as much as they can (especially Dianne Dunbar!!!). From the visit of the property to the end of tenancy day, the team have been amazing, and the tools in place are very easy to use and efficient. I will definitly recommand them!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleTop service and has been a pleasure dealing with Jackie
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleJackie was really helpful and prompt on helping us with the paperwork and checks for the property, would recommend.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from the team - a lovely, non-pressured viewing, and when we decided to go ahead the team (especially Mollie) were extremely accommodating and ensured we moved in a matter of days!
HI Nicola, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
GoogleI can not Express how efficient the team in Sutton Kersh has been. Very helpful and patience with me. Also very understanding. Thank you.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleLetting arranged by Mollie , so lovely and helpful and absolutely made up with the property !! Amazing service and kept up to date every step of way even a nice welcome box fab touch to enjoy in our new home , thanks so much best estate agents I’ve dealt with :) thanks to Hannah also who dealt with phone enquiries x
Hi Elle, It's fantastic to see another 5* review. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care
5/5
GoogleThanks to the whole team and to Kier who shared my views at the valuation stage and who had a great working knowledge of Wavertree. The sales team when opinions where needed and Julie for the sales progression. A professional job from start to finish!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleMolly and Hannah from Sutton Kersh Estate Agents in Allerton were supper helpful and professional. Thank you for your help so far and I am looking forward to work with you in the future. Kind Regards. Resiplus Ltd.
Thank you for your wonderful 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleRented a property through Sutton and Kersh , really happy with the property, process was straight forward , customer service was excellent, thanks mollie.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleI am writing this review to express my dissatisfaction with the service provided by Sutton Kersh. I had scheduled a flat viewing for a Saturday at 1 pm, with the arrangements being made on the preceding Friday. The agency had advised me to communicate any potential changes as soon as possible, which is exactly what I endeavored to do when I anticipated a delay due to a three-hour journey and potential traffic issues. Regrettably, the agent I had been dealing with was not working on that Saturday, and there was no automated out-of-office response to inform me of this situation. Therefore, I was under the mistaken impression that my message about my delayed arrival had been received and acknowledged. When I arrived at the property at 1:45 pm, there was no response from the tenant. My attempts to contact the agency by phone were met with indifference, as my calls either remained unanswered or I was told the salesperson was unavailable. In an attempt to rectify the situation, I visited the agency's office, which was conveniently located five minutes away. To my astonishment, I found the salesperson present in the office, despite my calls being disregarded earlier. I relayed the sequence of events to them, but instead of accepting their role in the communication lapse, they left voice messages for the tenant, failing to take responsibility for not conveying my delayed arrival. Their insistence that they couldn't facilitate the viewing themselves and their lack of initiative to find a resolution was equally frustrating. It is disheartening to reflect on the considerable amount of time and financial resources I expended, including a six-hour round trip journey and a hotel reservation, all of which was wasted due to their ineffective communication and a lack of professional responsibility. My intention was to purchase the property that day, however, this experience has cast a serious doubt on the professionalism and reliability of Sutton Kersh. I hope my experience will highlight the need for the agency to improve its commitment to customer service, communication, and responsibility to its clientele.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant service highly recommended.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleKeighley was so helpful lovely person thanx for everything 10 stars 🌟 …
5/5
GoogleCommunication was good, Kayleigh was excellent and so very helpful. Really went above and beyond for us!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt was a fantastic experience and very fast Christian Anthony the agent that attended to me was an angel it only took a week he was so nice answered quickly get the apartment ready and clean infact the Sutton Kesh team are absolutely amazing I love my new home and my family does as well .God bless the Sutton Kesh west derby team.I’m totally grateful
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI deal with Kayleigh and Alex in lettings who do a very good job and make things very easy to manage the property. Great communication all of the time
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe whole process of renting through this agency was great, Anthony Christian helped us every step of the way and kept us informed on everything, we couldn’t fault anything it was all done perfectly and smoothly!
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
1/5
GoogleThe company "Don't have the capabilities for digital viewings" - I know even after covid! AND they won't rent without a physical viewing of the property - This makes it impossible for young professionals moving to work from other parts of the UK to rent through this company.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.
The three Sutton Kersh offices, by town:
Yes. In The Trusted Agent 2026 awards: Sutton Kersh, Liverpool won Gold.
Tell us what you need and up to 3 trusted local agents will be in touch.
