Trusted Agent profile

Sutton Kersh estate agents in Liverpool

4.4

★★★★★ Great

842 reviews across 3 offices and 3 platforms

Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.6 / 5

752

Reviews on Google

All 3 offices

Yell logo

1.9 / 5

17

Reviews on Yell

All 3 offices

Trustpilot logo

73

Reviews on Trustpilot

Business-wide

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Our offices

Sutton Kersh's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Sutton Kersh office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

My recent experience renting a house through Sutton Kersh was nothing short of exceptional. Their professional and swift approach made the entire process smooth and stress-free. From the initial inquiry to signing the lease, Sutton Kersh's team was responsive and efficient, ensuring that all my needs were met promptly. The attention to detail and dedication to providing a seamless rental experience truly stood out. I recommend Sutton Kersh for anyone looking for a hassle-free and efficient house rental service.

Godfrey · 27 March 2024 · Sutton Kersh Lettings

Agent replied · 24 August 2024

It’s really lovely to read another review and recommendation Godfrey Navajeeiv. Many thanks, Lucy, Customer Relations.

1/5

Trustpilot

The un-estate agents!

It seems that this company are not at all interested in selling houses. They don’t answer phones, don’t respond to emails and if you are lucky to get through, bend over backwards to not sell a property. Imagine a house being on the market with them for over 6 months, and a negotiator actively doing their utmost to stop a potential client arranging a viewing?Stunningly bad. I feel really sorry for anyone who has a house up for sale with them.

Pablo · 23 March 2024 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

5/5

Google

Great service from the West Derby offices of Sutton Kersh thanks.

Joseph · 18 March 2024 · Sutton Kersh Lettings

Agent replied · 12 January 2025

Joseph Daniel (danjo) thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Ahmad · 16 March 2024 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Ahmad Jalbout thank you for your 5* review

5/5

Google

Great place to sell your house, property through

Jon · 16 March 2024 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Many thanks for the fantastic 5* review jon Devenish. Kind regards, Lucy, Customer Relations.

5/5

Google

Very happy with the service I received from Mollie

Martin · 16 March 2024 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

martin burke thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent service, fast and easy transaction👍👍In less than two weeks I’ve got a new home to move in 👍special Thanks to Ms Hannah You’re a Star🤟🏿 …

Joey · 16 March 2024 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Joey Pamaylaon thank you for leaving us your brilliant 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Professional and efficient, anytime I called molly was always there to assist me and reassure me. Great agency would highly recommend.

Hesham · 16 March 2024 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Many thanks for your outstanding 5* review and recommendation Hesham. Best wishes, Lucy, Customer Relations.

5/5

Google

Quick and efficient service from the start to the finish. Mollie made time and effort to help through out the process and was there straightaway if we needed any questions answering. 10 out of 10 service

Bethany · 16 March 2024 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Thank you for taking the time to leave us this amazing 5* review Bethany Satchell. Kind regards Lucy, Customer Relations.

5/5

Google

Superb and efficient service….completed to utmost satisfaction. Email to work less then 3 weeks. Definitely rent from here again. I have one of the best landlord to. Nothing is too much trouble

Joan · 16 March 2024 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Thank you for your 5* review Joan. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

Met Sian at the property for rent.She was friendly, professional and knowledgeable. She showed us around the property taking her time and not rushing us at all. We were keen to go ahead with the rental and Sian got onto it straight away. Within about an hour she had contacted the owner and secured the rental for us. Great service from a lovely lady. Thanks Sian.

Gordon · 16 March 2024 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Thank you for taking the time to leave us this amazing 5* review Gordon Sharp. Kind regards Lucy, Customer Relations.

5/5

Google

Our experience at Sutton Kersh, was fantastic Mollie was so friendly and helpful when showing us around the house. And helping us through our application procedure for our first house, Would 100% recommend to others.

Ellie · 16 March 2024 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Ellie Rankin thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent service provided from Hannah and Sian at the letting department of Sutton Kersh. Hannah was very helpful and I totally had my full trust in her from the start. Hannah is quick and efficient ay finding tenants and the service offered exceeded my expectations. I have no hesitation in recommending this agent. Very good indeed.

Joanne · 16 March 2024 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Thanks for the wonderful 5* review and recommendation Joanne Cohen! Best wishes, Lucy, Customer Relations.

5/5

Google

Top-notch service delivery, every aspect of the rentals was followed to the latter in very good time. Made a promise that it is up to me if I really want to move in withen the next 7 days. True to their words from viewing to collection of the key this morning was one week. With no aspect of the process skipped. Fantastic team, always keeping to time and adopting a state of the earth cutting edge technology in service delivery. Thanks for the privilege to rent with you. You indeed exceeded my expectations. And most importantly , the professional manner Mollie Smith handled the process you are an asset. Finally, a big kudos to the office staff, looks like there is free flow of information everyone really knows who is calling for what property in most scenarios. Thanks.

B · 16 March 2024 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

B. James thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

The communication at Sutton Kersh was excellent. The staff were so friendly and approachable. To the point it actually felt sad after completing our sale that we were cutting ties with them! Kerry and Molly, thank you for getting us over the finish line!

Natalie · 16 March 2024 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Many thanks Natalie Lucas for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

This was our first time renting in the middle of selling our house so we felt a little out of our depth and anxious as to what it would involve and the speed. Mollie Smith was excellent and made the whole process so quick and smooth. Mollie always let us know exactly what we needed to do to get us in asap. I am so impressed at how easy and fast it was, we gave our imminent move in date and they made it happen. Would definitely use again.

Sarah · 16 March 2024 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Sarah thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Couldn't recommend enough. Team are always on hand, helpful and polite. In particular Kayleigh Chadwick - she's amazing & nothing is ever too much trouble.

Katie · 26 February 2024 · Sutton Kersh Lettings

Agent replied · 24 August 2024

Many thanks Katie for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I would recommend sutton kersh for home rental..from viewing to completion only took 2 weeks ..kayleigh and siobhan went the extra mile and kept me in the loop 24/7.. I would certainly use again .

Carol · 26 February 2024 · Sutton Kersh Lettings

Agent replied · 24 August 2024

carol Kelly thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

4/5

Google

Sutton Kersh have helped me navigate the process of letting my property and Kayleigh is an asset to the company - always helpful!

Emma · 26 February 2024 · Sutton Kersh Lettings

Agent replied · 24 August 2024

Emma Miller it’s really lovely to read another review . Many thanks, Lucy, Customer Relations.

5/5

Google

My experience with Sutton Kersh has been fantastic, especially because of Kayleigh. Kayleigh has been so supportive throughout the whole process and explained each stage in simple terms, providing me with all the knowledge! Highly recommend their services, especially those who need help with the housing market.

Jeannette · 26 February 2024 · Sutton Kersh Lettings

Agent replied · 24 August 2024

Thank you for taking the time to leave us your 5* review and recommendation Jeannette Marr! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

1/5

Google

Had the absolute worst experience with Sutton Kersh - avoid!! I was purchasing my first house through them and it took around 28 weeks to get the keys from when my offer was accepted. I felt like I constantly had to chase them and was never given an update, I feel like I was always having to offer up potential solutions, the manager was always condescending probably because I’m young/a first time buyer. I was consistently told “it’s just a lengthy process” and 26 weeks into the sale the manager told me “there’s nothing anyone in this office can do for you” - even though at this point the seller and their solicitor had made the case a priority as it has been going on for so long. Once I was told to wait till the end of the week for an update, called back and the manager simply said “no, nothing in the inbox” and I had to ask if she was going to do anything about it or if she was just going to sit and wait potentially several more weeks for a response, she wasn’t very willing to help unless pressed and I feel like her attitude and overall level of service were shockingly bad, I couldn’t believe that she was the manager. After the sale, the seller was reimbursing something their solicitor was meant to pay for but mine charged me for, I sent an email about this to ask them to contact the seller and I never heard back, they didn’t care once the sale was through. However, on the other hand, months into the sale my case was handed over to Mary Kate and she was amazing, her personally I would give 5 stars to. I called so many times and sent so many emails and she was always happy to help and seems like she actually did her job in chasing the seller and trying to get the sale through, rather than just sitting back waiting for a response and hoping something would change. She never made me feel like I was being unreasonable by calling for an update and never minimised the situation, in all honestly think she would be a much better manager.

Sarah · 16 February 2024 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied · 15 June 2024

Hello Sarah, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Francesca · 15 February 2024 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Thank you Francesca for your 5* review.

5/5

Google

Excellent service.

רון · 15 February 2024 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Thanks for the brilliant 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Great service from Sian, Jackie and Justine. Thank you.

Brian · 15 February 2024 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Many thanks Brian for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Sutton Kersh

Which Sutton Kersh office has the most reviews?

Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.

Where are the Sutton Kersh offices?

The three Sutton Kersh offices, by town:

Has Sutton Kersh won any awards?

Yes. In The Trusted Agent 2026 awards, Liverpool won Gold.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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