Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotLittle to no communication from Adam.
I 100% would not recommend this company. I have been dealing with Adam Baldwin who has all of a sudden stopped contacting me. I simply let him know what dates would be available for them to do a valuation of a property I’m selling. The communication is so poor. Worse than poor as I’ve had none. I’ve even sent a follow up email twice, rang them (always goes to voicemail) absolute worst company. I’ve since contacted another estate agent who have answered right away and booked me in there and then for a property valuation. Awful company, avoid if you can!
Rim · 6 May 2024 · Sutton Kersh Liverpool (38)
★★★★★ 1/5
TrustpilotLittle to no communication from Adam.
I 100% would not recommend this company. I have been dealing with Adam Baldwin who has all of a sudden stopped contacting me. I simply let him know what dates would be available for them to do a valuation of a property I’m selling. The communication is so poor. Worse than poor as I’ve had none. I’ve even sent a follow up email twice, rang them (always goes to voicemail) absolute worst company. I’ve since contacted another estate agent who have answered right away and booked me in there and then for a property valuation. Awful company, avoid if you can!
Rimsha · 6 May 2024 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
★★★★★ 5/5
TrustpilotSutton Kersh city centre branch is brilliant…
The city centre branch has always being the most responsive to email and phone calls, the team has an amazing customer service culture and Mary-Kate is an absolutely brilliant lead negotiator on arranging viewing and productively engaging seller/buyer with top class negotiation skills. As a professional property investor and a licensed landlord, Sutton Kersh is my go to agent for any investment property.
YouNus · 1 May 2024 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
★★★★★ 5/5
TrustpilotFIVE STARS ALL THE WAY
FIVE STARS ALL THE WAY ⭐️⭐️⭐️⭐️⭐️The city centre branch has been amazing in our property purchase. Deborah has been very professional and has been dealing With our purchase.I can highly recommend Sutton Kersh.
Accommodation · 1 May 2024 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
★★★★★ 5/5
YellVery professional
FIVE STARS ALL THE WAY ⭐️⭐️⭐️⭐️⭐️ The city centre branch has been amazing in our property purchase. Deborah has been very professional and has been dealing With our purchase. I can highly recommend Sutton Kersh.
JonG-199 · 1 May 2024 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
★★★★★ 5/5
GoogleThe staff at the West Derby branch have been fantastic! Efficient, polite, helpful, friendly, caring, great communication. As a landlord I would definitely recommend using this estate agent.
Linda · 26 April 2024 · Sutton Kersh Lettings
★★★★★ 4/5
GoogleI asked for outstanding statement docs this morning, and they were Emailed to me PDQ- Jackie Irvine.
Beszant · 15 April 2024 · Sutton Kersh Liverpool (38)
Agent replied · 14 June 2024
Thank you for your great review Beszant Properties! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery good service, always helpful and easy to get into contact with. Fast, efficient and well priced too.
Billy · 15 April 2024 · Sutton Kersh Liverpool (38)
Agent replied · 14 June 2024
Billy thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSian was very helpful registering me and letting me know what properties where available and great customer service , thank you.
Peter · 15 April 2024 · Sutton Kersh Liverpool (38)
Agent replied · 14 June 2024
Peter Fisher thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Google"Jackie Irvine was lovely to speak to, very understanding and extremely helpful and I wouldn't hesitate to contact tact Jackie or use Sutton Ketsh again"
Mr S Dunne
Seamus · 15 April 2024 · Sutton Kersh Liverpool (38)
Agent replied · 14 June 2024
Seamus Dunne thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a wonderful experience with Sutton Kersh. Special thanks to our sales negotiator - Kerrie McMullan.....
Ahsan · 15 April 2024 · Sutton Kersh Liverpool (38)
Agent replied · 14 June 2024
Thank you Ahsan Javed for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIncredibly happy with the service provided by Sutton Kersh. Molly and Sian were friendly, professional, and great at keeping in touch with updates on how everything was progressing. Would definitely recommend.
Esmee · 15 April 2024 · Sutton Kersh Liverpool (38)
Agent replied · 14 June 2024
Hi Esmee, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleFrom start to finish Sutton Kersh made sale of my property seamless. Kept me updated , very professional, easiest house sale ever.
Thank you. Would recommend
Paula · 15 April 2024 · Sutton Kersh Liverpool (38)
Agent replied · 14 June 2024
Paula Evans thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service. Mollie Smith has been very helpful, providing advice and assistance when needed. The girls at Sutton Kersh are friendly, approachable and provide professional guidance.
James · 15 April 2024 · Sutton Kersh Liverpool (38)
Agent replied · 14 June 2024
Hi James, Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
★★★★★ 5/5
GoogleLook no further, best rental team. I would like to thank the rental team at Sutton Kursh Allerton Rd, Liverpool 18. Zero deposit scheme.
They are extremely professional, nothing is too much to ask , always helpful, supporting you all the way, I have found over the last 12 months, to be really helpful, kind and efficient.
Hannah, justine and Molly Smith especially I would like to thank , for no stress renting, being professional at all times,
Kind regards
Marion.
Marion · 15 April 2024 · Sutton Kersh Liverpool (38)
Agent replied · 14 June 2024
Thank you for your kind words Marion Williams and thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have had the easiest time processing my application to rent a family home and Molly Smith along side of her team at Sutton Kersh Allerton have been absolutely amazing and so so helpful!! Honestly would recommend them as a agency so much!!
Victoria · 15 April 2024 · Sutton Kersh Liverpool (38)
Agent replied · 14 June 2024
Hi Victoria, Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
★★★★★ 5/5
GoogleBrilliant service from all at Sutton Kersh Allerton in our recent house purchase in Woolton, in particular from Kerrie, Gayle and Molly. First viewing early January, then moved in mid-March! Really impressed with the service, information, follow-up, response times, everything really. Thanks very much for helping to make it as stress-free as possible, much appreciated!!
Mike · 15 April 2024 · Sutton Kersh Liverpool (38)
Agent replied · 14 June 2024
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleIt’s taken us a while to write this review but just wanted to say thank you to Sutton Kersh for their support on selling our home. We worked with Sutton Kersh for 2 years as we navigated difficult life circumstances that involved having to withdraw the house from the market then re-list it. We entered the market in April 2022 in very different circumstances and the team at Sutton Kersh worked tirelessly to find us a suitable buyer for our house. They supported us when experiencing buyers pulling out and each time got the house quickly re-listed and got us lots of viewings. Cliona Collins was the game changer for us in terms of the sale and made it her personal mission to get us a good quality buyer and get the sale over the line! Cliona is very driven and personable- it’s very important when an agent speaks regularly to clients on the phone but also is honest and doesn’t give false promises. Cliona delivers on this. Molly was also fabulous through in the post sales progression team 👏👏👏
Charlotte · 15 April 2024 · Sutton Kersh Liverpool (38)
Agent replied · 14 June 2024
Thank you for your glowing 5* review and your kind words Charlotte Davis. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am so grateful for Sutton Kersh for helping us find the right property for us. Mollie and Justine helped us so much along the process. Thank you so much for the great customer service and for always being so helpful on the phone! You both were amazing and we are so grateful!
Sabrina · 15 April 2024 · Sutton Kersh Liverpool (38)
Agent replied · 14 June 2024
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleI have been renting through Sutton Kersh for 7 years, they have been nothing but helpful. From calling to ask about repairs to changes in circumstances, they have always answered the phone and offered support whenever we have needed it.
Recently we decided to move from the apartment into a house. After viewing a number of houses we came across one being advertised via Sutton Kersh. From booking the viewing, to putting in the application form, and going through referencing checks, it has been super straightforward and fast, in fact it has taken less then 72 hours!
Justine, Hannah and Mollie have been there every step of the way to provide advice and reassure us of the process. We recently found out we have been accepted for the new house and I am thankful that it is via Sutton Kersh, as I know that we will be supported for the next (hopefully) 7 years!
Highly recommended!
Abigail · 15 April 2024 · Sutton Kersh Liverpool (38)
★★★★★ 5/5
GoogleMollie was really helpful and friendly on the phone and provided excellent customer service. My interactions with everyone at Sutton Kersh has been amazing so far and they've been so helpful in getting me moved easily and quickly with the zero deposit scheme! I would recommend to anyone.
Shaneen · 15 April 2024 · Sutton Kersh Liverpool (38)
Agent replied · 14 June 2024
Thank you for your excellent recommendation and 5* review Shaneen Davies! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently had the pleasure of starting a new rent through this branch of Sutton Kersh, with the help of Justine, Mollie, and Hannah, and I couldn't be happier with the experience.
The team was knowledgeable and attentive, the communication throughout was excellent, and they were always available to answer questions and provide updates.
When it came to securing the property, the team handled everything efficiently and professionally. They also navigated the paperwork and logistics with ease, ensuring a smooth and straightforward transition.
I'm absolutely thrilled with my new home, and I owe a big thank you to the team.
K · 15 April 2024 · Sutton Kersh Liverpool (38)
★★★★★ 1/5
TrustpilotLess than useless. How am I supposed to move if I don't have a property?
This company is such a useless bunch. Told us we have to go in person to viewings when we don't live in the city and are trying to move there. Then sigh down the phone at you when you say that. They don't offer virtual viewings which is a TOTAL oversight because how are we supposed to move there if we can't get there. Here is an actual conversation I had:"Well maybe once you've moved to the city, we can organise a viewing.""And how do you suppose I move to the city if I have nowhere to live?" And then I was hung up on.How embarrassing for a letting company to not offer this. They actively try to not get their properties let out and you'll be lucky to get through to them at all. What a mess.
Anon · 10 April 2024 · Sutton Kersh Liverpool (30 -32 Exchange Street East)
★★★★★ 5/5
GoogleAaliyah is an exceptional property manager who truly sets herself apart with her efficiency and dedication. Unlike many others in her field, she goes the extra mile by personally picking up the phone and providing consistent updates, ensuring that her clients are always in the loop. Having worked with numerous property managers in the past, I can confidently say that Aaliyah's level of service is unparalleled. She not only manages my portfolio effectively but also genuinely cares about its well-being. Her attention to detail and proactive approach give me peace of mind knowing that my properties are in capable hands. Aaliyah's professionalism, reliability, and commitment to excellence make her an invaluable asset to any property owner seeking top-notch management services. I highly recommend her to anyone looking for a trustworthy and efficient property manager.PositiveResponsiveness, Quality, Professionalism, Value
James · 27 March 2024 · Sutton Kersh Lettings
Agent replied · 24 August 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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