5/5
GoogleAdam and Jan both very helpful when arranging my mortgage and advising with the purchase.
Agent replied · 25 October 2024
Many thanks Katie for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
Trusted Agent profile
Sutton Kersh estate agents in Liverpool
★★★★★
842 reviews across 3 offices and 3 platforms
Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.
Our offices
Sutton Kersh's three offices, most reviewed first. Each has its own page.
- Sutton Kersh Liverpool (38)38, Allerton Road, Mossley Hill, L18 1LN427 reviews · 355 on Google (4.7)12 in the last 90 days
- Sutton Kersh Liverpool (30 -32 Exchange Street East)30 -32 Exchange Street East, L2 3PQ319 reviews · 231 on Google (4.5)41 in the last 90 days
- Sutton Kersh Lettings18 West Derby Village, West Derby, L12 5HW166 reviews · 166 on Google (4.4)0 in the last 90 days
Latest reviews from every Sutton Kersh office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleThis is the first time we have worked with this company. They are amazing. So helpful and friendly. They make you feel so calm over anything and nothing is to much for them. They have made are move into are first house together amazing. We are forever grateful to them xx
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review Danielle. Kind regards Lucy, Customer Relations.
5/5
GoogleMegan at City Centre Apartments has gone out of her way to provide us with great listings! So helpful, great communication, and instant feedback! Highly reccomend
Agent replied · 23 October 2024
Thanks for the excellent 5* review and recommendation Hannah! Thanks for your thoughtful comments about Megan and our Liverpool team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently had a great experience with Megan. She was incredibly helpful, attentive, and knowledgeable about the market. She really took the time to understand my needs and found me the perfect place. Highly recommend her for anyone looking to rent! Thank you so much
Agent replied · 23 October 2024
Many thanks for your outstanding recommendation, 5* review and your generous comments Imane. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team was friendly and professional, which made our long-distance move from South Wales much less stressful.
Agent replied · 25 October 2024
Thanks for the excellent 5* review Charlotte! Best wishes, Lucy, Customer Relations.
5/5
GoogleIt was nice speaking with Jackie Irvine, her response was very engaging and made great sense.
Agent replied · 25 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Basil! Kind regards, Lucy, Customer Relations.
5/5
GoogleMassive thank you to hannah who has been very helpful in a quick and smooth process with us gaining our new rented property. Very professional aswell as helpful and friendly. Highly recommended
5/5
GoogleSian and Hannah have been amazing to deal with, helpful and knowledgeable in finding me a property to rent. A great service. Really happy thanks again!
Agent replied · 25 October 2024
Thanks for the excellent 5* review and for your kind words regarding the service Sian and Hannah provided you with! Best wishes, Lucy, Customer Relations.
5/5
GoogleVery efficient and helpful at getting me a viewing. Sian and Abby were very helpful but not pushy. They were able to answer all questions and were really fast at getting back with any information.
Agent replied · 25 October 2024
Many thanks for your marvellous 5* review Jacquelyn. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience with Sutton kersh. Mollie and Hannah both extremely helpful and ensured we secured a flat at very short notice. Far better than estate agent experiences I've had in the past.
Agent replied · 25 October 2024
Many thanks for your fantastic 5* review Archie. I will ensure your kind words of your experience with our Allerton branch are passed onto the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleSian has been incredibly helpful with our search for a new home. She is efficient, knowledgeable and understanding of our needs. I highly recommend using Sutton Kersh. Definitely 5 stars!
Agent replied · 25 October 2024
Thank you for leaving us your superb 5* review and recommendation Joanne. Best wishes, Lucy, Customer Relations.
2/5
GoogleThis estate agent is only interested in supporting first time buyers … not interested in where vendors are going to live. Since the sale of my house few weeks ago , I have placed several offers on houses and not been successful . The agent constantly contacted me to find out what we are doing . They allow first time buyers to constantly push vendors . The first time buyers did land Registered search on my property in the first week ! I couldn’t believe this !!. They constantly allow first time buyers to dictate Timescales , when a vendor is still trying to find a new property. They just care money ! I went with this company on recommendation and highly regret this decision . I am now in the position of being pushed to find a new house asap ! I would not recommend using them , as they put nothing but stress onto vendors .
Agent replied · 25 October 2024
Hi Sarah, Thank you for sharing your feedback. I'm sorry to hear about your experience and the stress it has caused. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleExcellent first impressions from the lettings team, warm, welcoming and informative.
5/5
GoogleAnnabella and Caroline have both been absolutely fantastic during my tenancy. Answered all questions and queries with a professional and kind attitude so thank you for making it smooth!
Agent replied · 23 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team Isaac. Kind regards, Lucy, Customer Relations.
5/5
GoogleRecently started a new tenancy with Sutton Kersh and it could not have been easier! Annabella was extremely helpful throughout and has made a usually very stressful process a breeze!
5/5
GoogleRecently decided to move and the process has been swift and painless. Had no problems and found them very flexible when it came to adding an extra tenant. Special thanks to Annabella for her help!
5/5
GoogleI recently had a pleasure of working with Sutton Kersh Liverpool. A big thanks to Caroline and Annabella. Both were incredibly helpful, professional, and responsive throughout the process. Caroline ensured everything ran smoothly, providing clear updates, while Annabella promptly addressed all my queries. Their exceptional service made the experience stress-free, and I highly recommend Sutton Kersh, especially with such a great team
Agent replied · 23 October 2024
Thank you so much for your wonderful recommendation and 5* review Sifiso! We're thrilled to hear that Caroline and Annabella provided you with exceptional service and made your experience stress-free. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI had an excellent experience with Sutton Kersh. The process was incredibly smooth, and I was able to move into my new apartment in less than a week! Their team was professional, efficient, and made everything stress-free. Highly recommend their services
Agent replied · 23 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation Fahad. Kind regards, Lucy, Customer Relations.
1/5
GoogleCan’t even imagine how they sell anything when they never answer the phone or respond to emails
Agent replied · 23 October 2024
Thank you for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
Googlegreat customer service and very helpful, i had a first experience with them and i'm so happy to have chosen them, special thanks to kayleigh for helping me out.
Agent replied · 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review Mona. Kind regards, Lucy, Customer Relations.
5/5
GoogleI’m a landlord who uses their services for 2 properties. They are always contactable either by phone or email and ready to assist when required. Special mention goes to Kayleigh Chadwick who is always so helpful with our queries and liaising with tenants which is so important. They also feel supported which is vital in maintaining a good dialogue with tenants
Agent replied · 23 October 2024
Many thanks Anne for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent service
I found Sutton Kersh to be very professional; helpful and understanding, particularly Marcus and Mary-Kate...Many thanks for that...
5/5
TrustpilotGreat service in helping my get my…
Sutton Kersh offers great service. Nice helpful team I recommend them, thank you
5/5
GoogleSian, Molly and Hannah and all the girls have been very helpful and understanding in their service helping us find a new rental which we really appreciate. They are always professional and helpful in every way when dealing with my wife and myself. We have always found that if any problems arise during our time living in a property they are dealt with quickly and efficiently. Excellent service.
Agent replied · 24 August 2024
Thank you for your terrific 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Sutton Kersh is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
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Questions about Sutton Kersh
Which Sutton Kersh office has the most reviews?
Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.
Where are the Sutton Kersh offices?
The three Sutton Kersh offices, by town:
- Lettings: 18 West Derby Village, West Derby, Liverpool, L12 5HW
- Liverpool (30 -32 Exchange Street East): 30 -32 Exchange Street East, Liverpool, L2 3PQ
- Liverpool (38): 38, Allerton Road, Mossley Hill, Liverpool, L18 1LN
Has Sutton Kersh won any awards?
Yes. In The Trusted Agent 2026 awards, Liverpool won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
