Surelet reviews in Burton upon Trent, Gloucester, Smethwick and 2 more

★★★★★ 5/5

Google

I have got a good experience from them.Mr.Tom was my staff member, responsible service. Thank you Team

Soufiya · 25 October 2023 · Surelet Gloucester

★★★★★ 5/5

Google

Jessie, property management goes above and beyond! Great communication! Thank you so much

Anita · 22 October 2023 · Surelet Burton upon Trent

★★★★★ 5/5

Google

Very professional and efficient especially agent Tom Smith and Sarah

Nicholas · 21 October 2023 · Surelet Gloucester

★★★★★ 5/5

Google

I was new in the UK and trying to find accommodation was a nightmare for me as I was calling and requesting call backs from adverts and most agents never called me back. When I came across a sure lettings ad I asked to be called back and a guy named Tom called me within a day and set up a viewing arrangement that best suited my time as I was busy with work. I am their new tenant now and I have never been this happy my place is clean and it was painted, I wouldn't ask for more. Sure lettings they are reliable, attentive and you get what you want.

Zanele · 21 October 2023 · Surelet Gloucester

★★★★★ 5/5

Google

I had an excellent experience with Sure lettings. Rob and Tom were so lovely to work with,responded on time and so helpful.I recommend then a hundred times.

Gamu · 14 October 2023 · Surelet Gloucester

★★★★★ 5/5

Google

Thank you for the help of Ms. J Mayes (and the team) . I am thankful for she sorted out my concerns relating to tenancy. She does an excellent job, and very professional with her work.

Ri · 29 September 2023 · Surelet Burton upon Trent

★★★★★ 5/5

Google

Working with this team has been a game-changer for us. They are professional, quick to respond, and excellent at finding quality tenants. They've been key in helping us grow in various cities. Their approach is both ethical and effective, making them a perfect fit for us. Highly recommended!

S · 29 September 2023 · Surelet Burton upon Trent

★★★★★ 5/5

Google

Tom was extremely helpful throughout the experience, always quick to reply very organized and an overall great experience ! Thank you

Maddison · 28 September 2023 · Surelet Gloucester

★★★★★ 5/5

Google

Very happy with the service I have received from Sarah and the team. They have always been efficient, and never put a foot wrong.

M · 28 September 2023 · Surelet Gloucester

★★★★★ 5/5

Google

Very good experience with Tom who really allowed us to explore the property before hand, always on the end of the phone to answer any questions and overall just incredibly supportive and helpful! Couldn't recommend enough!

Reece · 28 September 2023 · Surelet Gloucester

★★★★★ 2/5

Google

Rating only, no written review.

Just · 25 August 2023 · Surelet Burton upon Trent

★★★★★ 1/5

Google

Turned down to even view property because I'm self employed and have top up benefits. Didn't think they could do this!

Alison · 25 August 2023 · Surelet Burton upon Trent

★★★★★ 1/5

Google

Never rent with surelet, they're th**ves who do not pay deposits back! Stay away!

Mike · 25 August 2023 · Surelet Burton upon Trent

★★★★★ 1/5

Google

I think something really needs to be done about the rules of uc personally I’m a carer for my disabled daughter so I cannot work I think it is unfair that we are rejected from applying for any property because of this especially as her dad is a full time worker and has said he will be paying half of the rent anyway also have 2 other working people to guarantee the rent aswell

Demi · 23 August 2023 · Surelet Burton upon Trent

★★★★★ 2/5

Google

The full management is very expensive and the service is apoorly in my experience as landlord for 1 year. I don't recommend them.

Sara · 21 August 2023 · Surelet Gloucester

★★★★★ 5/5

Google

Highly recommended. Very professional and 100% reliable. If you are looking to rent your house/flat this is the place!! Thank you

Jake · 20 August 2023 · Surelet Gloucester

★★★★★ 5/5

Google

I tried many agencies for renting a house. Finally I reached 'Sure sales and lettings. Rob Buckley and the agency were very helpful throughout the process and the whole experience from booking ,viewing and receiving the keys were very smooth and easy. I felt an amazing standards of co-ordination all around! Thank you very much.

Aby · 20 August 2023 · Surelet Gloucester

★★★★★ 5/5

Google

Tom, and the agency has been very helpful throughout the process, and every step of the way. Actually I just saw the property as soon as it is posted, spoke to Tom and requested for viewing the property on the same day and got the good news on the very next day. Thanks Tom for doing all the process very quickly and smoothly. The whole experience from booking the viewing all the way to receiving the keys has been very smooth, and easy. I highly recommend Tom and the team if searching for any properties in the Gloucester area - thank you!

Neelima · 20 August 2023 · Surelet Gloucester

★★★★★ 5/5

Google

Excellent service, with friendly staff (Kleo/Mitchell.) As a landlord, if i have any issues they are very quick to answer and get things sorted. Will definitely use again on next property.

Dindu · 20 August 2023 · Surelet Burton upon Trent

★★★★★ 5/5

Google

Great experience for our tenancy checks and inventory on one of our properties. We will definitely be using these guys again! WAF Property LTD

Walden · 6 August 2023 · Surelet Gloucester

★★★★★ 5/5

Google

I am a new landlord first time renting out my house, Tom has helped immensely with all his knowledge and guidance it has been a smooth transition. Very thankful and trust Tom with finding the correct tenants for my property. Massive thank you

L · 16 July 2023 · Surelet Gloucester

★★★★★ 5/5

Google

Tom, and the agency has been very helpful throughout the process, and every step of the way if I had any questions about the property they would respond the same day which was great. The whole experience from booking the viewing all the way to receiving the keys has been very smooth, and easy. Amazing communication all around!

Terézia · 16 July 2023 · Surelet Gloucester

★★★★★ 1/5

Google

They have a tendency of checking you in with a different agent and check out will be done with someone else who will deliberately and conveniently overlook the initial check in report just to push their luck in trying to steal your deposit. There is this blonde lady named Sarah Fisher who is so unprofessional and clueless about everything, she hasn't a clue about how inventories work yet she will still try to sit on people's hard earned deposits, be warned that she tends to write a lot of lies on the checkout inventory, and will try to sit on your deposit without any grounds whatsoever. Worked with her at 29 michaelmas court, GL1 area. Avoid her like the plague and if they force allocate her to you, be extra cautious with her. Oh, and she will also try to get you to review her early just before she can send you that miserable excuse of a check out report and pretend it is up to the landlord to decide how much to steal from you but make no mistake, she is the ochestrator of all this, this is how she makes a living by robbing people of their deposits! Sarah Fisher is worse than ruthless!!

Patricia · 9 July 2023 · Surelet Gloucester

★★★★★ 1/5

Google

Just a few days ago, I had written and posted a glowing review about how my wife and I liked this agency's services. However, after a recent development where they tried to seize our deposit via a hyperbolic checkout inspection report, we find ourselves having to reassess our entire experience. In retrospect, Sure Lettings have demonstrated a clear, unscrupulous pattern of behaviour that only now begins to make sense. Let me share with you the infuriating details of my encounter with this letting agency, particularly focusing on their staff member, Sarah Fisher, who proved to be a master of deception. Even after we had told her about the reason for our departure: to nurse our ailing grandmama who has unfortunately been put on end of life care, she and her agency still felt the urge to shamelessly skedaddle with our hard earned money that we had already reserved for grandmama's palliative care expenses! Initially, Sure Lettings appeared to be a reputable agency, showing great enthusiasm and friendliness during the viewing and application process. However, towards the end, it became abundantly clear that their geniality was nothing more than a charade to lure unsuspecting tenants into their trap. Near the end of our tenancy, we spent days meticulously deep cleaning the property, ensuring that it was in pristine condition. Little did we know that our efforts would be in vain, as Sure Lettings had already set their sights on our deposit. As the tenancy came to an end, we were subjected to a checkout inspection that can only be described as a grotesque display of hyperbole. The inspection report they provided was a work of fiction, designed solely to extort as much money from us as possible. Every pre- existing minor flaw or imperfection was magnified to absurd proportions, to say nothing of the fact that their inventory at the beginning of the tenancy had no evidence to back up whatever they claimed in their checkout inspection. It was evident that Sure Lettings was determined to withhold our deposit by any means necessary, and they were shamelessly willing to deceive and manipulate the truth to achieve their goal. Sarah Fisher, in particular, deserves special mention for her despicable conduct. She displayed a shocking lack of integrity by fabricating lies about the condition of the property. It was as if she relished the opportunity to exploit unsuspecting tenants for her own personal gain. Her blatant disregard for honesty and professionalism left us appalled and deeply disappointed. Sure Lettings' behavior throughout this ordeal was utterly unscrupulous and unbecoming of a reputable letting agency. Their actions demonstrate a complete lack of respect for tenants and a blatant disregard for ethical business practices. It is deeply disheartening to see a company stoop so low and betray the trust of those who rely on them for fair treatment. To anyone considering renting through Sure Lettings in Gloucester, I implore you to proceed with caution. Their seemingly pleasant demeanor is nothing but a ploy to exploit unsuspecting tenants. Should you decide to enter into a tenancy agreement with them, prepare yourself for a distressing and unjust experience, with Sarah Fisher at the forefront of their deceitful tactics. Sure Lettings in Gloucester is an unprofessional and dishonest letting agency that preys on tenants' hard-earned money. Their attempt to forcibly take my deposit through a hyperbolic checkout inspection report, accompanied by the deceptive actions of Sarah Fisher, left us feeling violated and betrayed. From the other reviews under this business knowledge panel, it is clear that we're not the only ones to have been bamboozled into this trap. Steer clear of this agency if you value your peace of mind and financial security.

Abraham · 9 July 2023 · Surelet Gloucester