Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
★★★★★
894 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 894 reviews on two platforms, rated 4.4 out of 5 overall.
612
Reviews on Google
All 5 offices
282
Reviews on Facebook
All 5 offices
Surelet's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAs a first time I was very nervous not knowing how my home buying experience will be, I can’t thank my estate agent Andrew enough for his help and support, throughout the whole process Andrew was always available and kept me up to date with everything, I would highly recommend sure sales and lettings.
Hello Shamoona, thanks for the lovely review. It's been a pleasure helping you buy your first home. Good luck and hope you enjoy your new home :)
5/5
GoogleThankyou so much sure lettings for helping me in difficult situation and for providing guidance and support..
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThis is my first time using Sure lettings. The team they have is great. They are fast and easy to communicate and always happy to help. Very easy and straight forward processes as well. I would highly recommend them to anyone.
Thank you for your kind review Mikkel
5/5
GoogleWhilst trying to find a property is stressful, Tom at Sure lettings made it the easiest process ever with amazing communication. I’d highly recommend and we would use them again in the future. Very happy tenants :)
Hi Holly, thank you for taking the time to leave a review. Glad that Tom could make the process easy and smooth for you
5/5
GoogleTom and the agency were great to work with! Found us a great property, the whole process was smooth and hassle-free and completed in a great time scale. I highly recommend Tom and the team if searching for any properties in the Gloucester area - thank you!
Hi Dominic, thank you for taking the time to leave a review. Glad that Tom could help you and the whole process was hassle free
5/5
GoogleJust WOW for the effort that Jessie gave me today!! Not only did she go above and beyond ...she went the extra few miles for me! She is a genuine asset to this company and I am so very pleased thats she is Head of Lettings. Thank you so much again!
You're welcome, glad we were able to help in the end!
1/5
GoogleDON'T !! there property management team are very rude, unprofessional and not helpful they will be on the landlord side and will try to take your deposit (thanks for the deposit protection scheme they couldn't )
5/5
GoogleRob,Sarah,Jemma,Tom and all the Team have done a good job for me. The Team have shown tremendous help and flexibility when dealing with issues that crop up as a Landlord.
Thank you for your kind review Graham
5/5
GoogleAmazing staff very friendly and helpful. I dealt with Tom he was a star throughout my property search. An asset to the company
Hi Charlie, thank you for taking the time to leave a review. Glad we could assist you in securing a new property
5/5
GoogleVery good customer service , Connor was brilliant! Very efficient
Thank you.
5/5
GoogleAbsolutely superb people working there. So friendly and helpful, can't speak more highly of the people and the company. Wonderful!
Hi Mason, thank you so much thatis so lovely to hear.
5/5
GoogleRating only, no written review.
5/5
GoogleGood service
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleI requested a viewing on a property as a cash buyer and agreed a time and date…..I arrived at the property and the agent never checked my name or even had the courtesy to say good morning or introduce himself…..showed absolute zero interest in showing me around just opening doors and not showing any enthusiasm to sell the property….. I switched off….lost confidence and left after short time….customer service was terrible and regardless of amount of money the property is worth you treat people with respect and care….I will not be using this company for any other properties
5/5
GoogleGood service
5/5
GoogleVery fast processing & trustfull one..
Thank you for your kind review
5/5
GoogleSarah Fisher has been credible throughout my time with them. When there was water leakage inside wall of the building, she offered a hotel, due I choose to stay in a friends. But she been absolutely great.
Thank you for taking the time to leave a review
5/5
GoogleRob was brilliant in finding us our perfect rental property, efficient and professional from start to finish! Having worked in Estate Agency myself for a number of years he stands out of as one of the ones I would highly recommend 👍🏽 …
Thank you for your kind review Dan.
1/5
GoogleThe team at surelet come across is very helpful to begin with. Just before I moved out they increased the rent by 26% and when I ask them why they blamed the landlord. Having cleaned the place from top to bottom. I was very disappointed to be given a charge when they did their inspection of the property.They charged me £250 for a cleaning bill. They also continued to take money for my account after my settlement date was over and took a week to respond and replace my funds to my bank account. Sarah Fisher is at best useless and will blame everybody else for her adequacies, she will go around with a fine tooth comb trying to find fault and charge the tenants in order to make more money for the landlord. The property was rundown cold and dirty when I took it over. Please not waste your money with this organisation as they are at best unprofessional uncaring and then sympathetic.
Sorry you were disappointed with the ending of your tenancy. We know you have the contact details of the directors already so please feel free to discuss further if you wish via email correspondence.
5/5
GoogleReally good service and a good team as well I appreciate that. recommending for everyone.thank you
Hi Arun, thank you for the kind review 🙏 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Burton upon Trent has the most, with 442 reviews rated 4.5 out of 5, followed by Gloucester with 353.
The five Surelet offices, by town:
Yes. In The Trusted Agent 2026 awards: Surelet, Hemel Hempstead won Platinum.
