5/5
GoogleRating only, no written review.
Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
Surelet reviews in Burton upon Trent, Gloucester, Smethwick and 2 more
★★★★★
894 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 894 reviews on two platforms, rated 4.4 out of 5 overall.
612
Reviews on Google
All 5 offices
282
Reviews on Facebook
All 5 offices
Our offices
Surelet's five offices, most reviewed first. Each has its own page.
- Surelet Burton upon Trent14 Market Place, DE14 1HA442 reviews · 298 on Google (4.3)0 in the last 90 days
- Surelet Gloucester7a Worcester Street, GL1 3AJ353 reviews · 215 on Google (4.4)0 in the last 90 days
- Surelet Smethwick346 Bearwood Road, Edgbaston, B66 4ES63 reviews · 63 on Google (3.4)0 in the last 90 days
- Surelet Cheltenham23 Bath Street, GL50 1YA36 reviews · 36 on Google (3.0)0 in the last 90 days
- Surelet Hemel Hempstead5a Marlowes, HP1 1LA0 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Surelet office
Newest first, from every platform, with the office each review is about. First names only.
Google4/5
GoogleNice services
5/5
GoogleThank you so much sure lettings.your guidance and support is highly appreciated.I am really happy with your service.
5/5
GoogleSurelet have been looking after our properties for about 4 years now. Rob & Tom have always found us really good tenants, both Students and Company lets. Melanie manages the properties day to day and is just excellent. Always deals with anything required immediately and without any fuss. We do feel really well looked after by everyone there and they make our lives very simple.
5/5
GoogleI've used Surelet (as was), now Sure Sales & Letting for some years. Great team. My direct contact is Melanie and have found from proven experience that she 100% reliable and professional in all that is asked of her. Whats not to like? Andy T
5/5
GoogleWould just like to say a big thank you to Sure Lettings, especially Tom who dealt with everything in a friendly and professional manner. He made sure everything ran smoothly prior to me moving into my property and even assisted me along the way up until my moving in date.
5/5
GoogleFantastic service from Andrew and the team, excellent communication throughout. Would highly recommend if you are thinking of moving home.
5/5
GoogleSure letting have been very helpful in helping us find our new rental property, very efficient and have answered us in everything we have asked and answered any of our questions! We are really happy with our new home and super friendly agents. I’m glad we chose sure lettings!! Thank you for everything to the staff at Sure.
Agent replied · 22 December 2024
Hello Lucy, thank you so much for taking the time to leave us a review. Glad you hear that you happy with your new home :)
5/5
GoogleExcellent experience with sure sales and lettings. Tom and the staff have been fantastic. Went above and beyond. 5 star service.
Agent replied · 20 June 2024
Thank you for your review Ryan
4/5
GoogleTeam members were Highly recommended and appreciated .Jemma , Millie , Sara Fisher were so Approachable and responsible all the time.
5/5
GoogleJessie and her team were very easy and understanding to work with. Great communication throughout every process. Would recommend to anyone
5/5
GoogleGreat service, and would highly recommend. Any queries were answered quickly and had full support all the way through.
5/5
GoogleExcellent service. Nice and transparent at every stage. Katie and Connor have always answered any questions that I've had.
Agent replied · 31 December 2023
Thanks Matt, we are very fortunate to have Katie and Connor.
5/5
GoogleRating only, no written review.
Agent replied · 25 November 2023
Thanks Nigel, good luck with your new home.
5/5
GoogleI rarely put up reviews but sure lettings are just an amazing group. Kleo was always quick to respond and we had no problems with them at all. They addressed all our concerns and made us feel listened to. I will highly recommend sure lettings anytime ,anywhere... only if all housing agencies were like them...kudos guys
Agent replied · 31 December 2023
Thanks for so much for the lovely review. Such lovely words.
5/5
GoogleI had an excellent experience with Tom as my housing agent. He was incredibly helpful in sourcing a house that aligned with my budget. Tom provided great support throughout the referencing process, and his communication skills were exceptional at every step. I highly recommend his services.
5/5
GoogleRating only, no written review.
Agent replied · 31 December 2023
Thank you Charlie.
5/5
GoogleThis agency helped me find accommodation in the shortest possible time, special thanks to agent Tom, who did his best to help me find the best option. I definitely recommend this place!
5/5
GoogleRating only, no written review.
Agent replied · 25 November 2023
Thank you 🙏🏻 …
5/5
GoogleGreat Company to have a property let with, Kleo Shorthouse manages my account and is always very helpful and understanding
Agent replied · 25 November 2023
Thank you for the lovely feedback.
5/5
GoogleVery easy to work with while completing some maintenance work, always quick to respond to any questions. Look forward to working together again.
Agent replied · 29 October 2023
Thank you Craig for taking the time to leave such a wonderful review. It was a pleasure helping you with the maintenance work, and I am delighted to hear that you found our communication and responsiveness to be satisfactory. We look forward to working with you again in the future. :)
5/5
GoogleKleo has been fantastic. Very efficient and completed everything she said she would on time too.
Agent replied · 29 October 2023
Thank you Stuart. :)
5/5
GoogleSure letting have been very helpful in helping us find our new rental property, very efficient and have answered us in everything we have asked and answered any of our questions! We are really happy with our new home and super friendly agents. I’m glad we chose sure lettings!! Thank you for everything to the staff at Sure.
Agent replied · 29 October 2023
Hello Lucy, thank you so much for taking the time to leave us a review. Glad you hear that you happy with your new home :)
5/5
GoogleI had a fantastic experience with sure sales and lettings. From the moment I contacted them, their professionalism and expertise were evident. They went above and beyond to help me find the perfect property and provided exceptional customer service throughout the entire process. I was impressed with their knowledge of the market and their ability to negotiate a great deal for me. I highly recommend this company to anyone in need of sales and lettings services. They made the process seamless and stress-free, and I couldn't be happier with the results. Thank you for your outstanding service!
Agent replied · 29 October 2023
We are absolutely thrilled to hear about your fantastic experience with Sure Sales and Lettings Emma. Thank you for your kind words regarding our professionalism and expertise. Our team is dedicated to providing the best possible services and ensuring that you have a seamless and stress-free experience. It is wonderful to know that we were able to assist you in finding the perfect property. Your recommendation means a lot to us, and we appreciate it. :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Surelet
How many reviews does Surelet have?
Surelet has 894 reviews across its five offices, rated 4.4 out of 5 overall: 612 on Google, 282 on Facebook.
Which Surelet office has the most reviews?
Burton upon Trent has the most, with 442 reviews rated 4.5 out of 5, followed by Gloucester with 353.
Where are the Surelet offices?
The five Surelet offices, by town:
- Burton upon Trent: 14 Market Place, Burton upon Trent, Staffordshire, DE14 1HA
- Cheltenham: 23 Bath Street, Cheltenham, Gloucestershire, GL50 1YA
- Gloucester: 7a Worcester Street, Gloucester, Gloucestershire, GL1 3AJ
- Hemel Hempstead: 5a Marlowes, Hemel Hempstead, Hertfordshire, HP1 1LA
- Smethwick: 346 Bearwood Road, Edgbaston, Smethwick, West Midlands, B66 4ES
Has Surelet won any awards?
Yes. In The Trusted Agent 2026 awards: Surelet, Hemel Hempstead won Platinum.
