5/5
GoogleI'm impressed by how prompt responses were to enquires and emails and their friendly staff as well. Kudos
Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
Surelet reviews in Burton upon Trent, Gloucester, Smethwick and 2 more
★★★★★
894 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 894 reviews on two platforms, rated 4.4 out of 5 overall.
612
Reviews on Google
All 5 offices
282
Reviews on Facebook
All 5 offices
Our offices
Surelet's five offices, most reviewed first. Each has its own page.
- Surelet Burton upon Trent14 Market Place, DE14 1HA442 reviews · 298 on Google (4.3)0 in the last 90 days
- Surelet Gloucester7a Worcester Street, GL1 3AJ353 reviews · 215 on Google (4.4)0 in the last 90 days
- Surelet Smethwick346 Bearwood Road, Edgbaston, B66 4ES63 reviews · 63 on Google (3.4)0 in the last 90 days
- Surelet Cheltenham23 Bath Street, GL50 1YA36 reviews · 36 on Google (3.0)0 in the last 90 days
- Surelet Hemel Hempstead5a Marlowes, HP1 1LA0 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Surelet office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleSure Lettings provided excellent service in my recent property rental experience. Their professionalism and responsiveness were outstanding, especially Millie, who handled my application efficiently and was always available for questions. The process was smooth and stress-free, and I highly recommend Sure Lettings for their reliable and prompt services.
5/5
GoogleRating only, no written review.
5/5
GoogleThank you Millie - sorted us out with our new property, very patient, very responsive can’t thank you enough :)
5/5
GoogleGreat customer service from Jessie always able to sort out any problems for us
5/5
GoogleThey dealth with everything promptly and switfly and i got the apartment i applied for. Good job guys 👌🏾👌🏾👌🏾 …
5/5
Googlethe letting agency has been nothing but helpful from the point of viewing. i found myself in an unpleasent situation regarding a previous letting agency and Sure were nothing but understanding ensuring my wellbeing was kept to there highest priority and also providing reasurance #:)
5/5
GoogleFive years back I have rented out my property, initially under management contract. I was kept well informed through out the process of finding the tenants. Always professional and transparent with the management contract. My recent contact has also been dealt with very efficiently by Kleo. Will always recommend.
5/5
GoogleMillie was very helpful and always fast to respond to any queries we had during the application process.
5/5
GoogleJessie was super helpful in helping us rent a flat. Great communication, clarity and efficiency throughout the process! Thanks Jessie
5/5
GoogleWe would have been renting a property with sure sales and settings for nearly 9 years. And I must say they are amazing. Any issues etc we may of had they were dealt with very quickly very professional. The landlord of the property Andy is brilliant! We couldn't of asked for a better landlord. Unfortunately we did have to move as we had twins and two older children so the property just couldn't accommodate us all. But I would use sure sales and lettings again if we needed to. Thank you for everything.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery nice and friendly man , showed everything around and answered all the questions
5/5
GoogleThey are professional staff and they are very very kind, we are happy with the decision renting one property ☺ absolutely five stars ⭐ ⭐ ⭐ ⭐ ⭐
5/5
GoogleI really like them. They are very professional and in the same time friendly. My queries are sorted out very quickly. They are replying to email in no time. I like this Tenancy Managemen website where I can check everything about my tenancy and raise issues. I'm renting property from them for a few years now and never had any troubles 😀 …
Agent replied · 20 June 2024
Thank you Joanna :)
5/5
GoogleMillie at Sure has been great she has replied to my emails really quickly and helped me secure a rental in a matter of days! Thank you so much!
5/5
GoogleExcellent communication, helpful, and professional. I dealt with a member of the team named Millie, she has been nothing but brilliant in helping with my process.
5/5
GoogleI was able to meet Millie and she had give me a superb service not on email reply but also from arranging the viewing to let being agreed it was great service I will recommend Millie for any of requirement.
5/5
GoogleHighly recommended. I had the pleasure of speaking with Yvonne who was incredibly helpful and friendly. She dealt with my query swiftly and Jessie was just as helpful with following up promptly with my client. I will definitely be using them again!
5/5
GoogleI have been dealing with Surelet for long time. I have always found them to be very professional and top notch when it comes to service. Thank you Rob and team for your services. I would not hesitate to recommend Surelet!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleTom was very patient and professional throughout my process. I'm happy to use your Company anytime.
5/5
GoogleIt’s about 15 years since we first engaged with Surelet to manage our rental flat and Tom was very professional, helpful and friendly from the outset. We now have more property managed by Surelet and service levels remain excellent through our more recent dealings with Sarah and Rob. Would be very pleased to recommend their services. Thank you all.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Surelet
How many reviews does Surelet have?
Surelet has 894 reviews across its five offices, rated 4.4 out of 5 overall: 612 on Google, 282 on Facebook.
Which Surelet office has the most reviews?
Burton upon Trent has the most, with 442 reviews rated 4.5 out of 5, followed by Gloucester with 353.
Where are the Surelet offices?
The five Surelet offices, by town:
- Burton upon Trent: 14 Market Place, Burton upon Trent, Staffordshire, DE14 1HA
- Cheltenham: 23 Bath Street, Cheltenham, Gloucestershire, GL50 1YA
- Gloucester: 7a Worcester Street, Gloucester, Gloucestershire, GL1 3AJ
- Hemel Hempstead: 5a Marlowes, Hemel Hempstead, Hertfordshire, HP1 1LA
- Smethwick: 346 Bearwood Road, Edgbaston, Smethwick, West Midlands, B66 4ES
Has Surelet won any awards?
Yes. In The Trusted Agent 2026 awards: Surelet, Hemel Hempstead won Platinum.
