Surelet Burton upon Trent reviews

★★★★★ 4/5

Google

From the start of our initial meet with Jessie we felt comfortable that she was going to do all she could to find tenants. No matter what questions we asked they were answered no matter how trivial. The office staff were also amazing and again Tessa answered all my questions which made me feel better. Thank you Sure Let we will be sure to use you again, hopefully soon

Rachel · 30 March 2026

★★★★★ 5/5

Google

Hi Sure Lettings were wonderful in how they helped me secure a property and tenancy, Jessie is superb in what she does very professional and very courteous and was able to answer any questions and queries I had. I would recommend using sure sales and lettings I'm not able to fault the level of customer service I wish other organisations were as good as sure meetings, excellent service

John · 22 March 2024

★★★★★ 5/5

Google

I have been with Sure Lettings for 8 years as a landlord and I can say they are very professional and keep regular updates with informative information. A special mention to Kleo who has been extremely supportive throughout my journey with Sure Lettings.

Katie · 13 February 2026

★★★★★ 5/5

Google

I was looking to move due to my current landlady not keeping house in good repair, landlady decided to sign up with Sure Lettings to manage several of her properties due to not being able to manage disrepair herself. Klio has been dealing with this and has been professional during a very difficult time trying to manage the landladys budget and disgruntled tennants. Millie has shown me several houses and at last we found the perfect one. Millie has been very helpful and is always friendly and comes back with a quick response to any questions. Excellent service from both Millie and Klio despite the unfortunate circumstances of having to move. My situation is down to poor management from my current landlady and not because of Sure Lettings they have been excellent and I would recommend them, especially Millie and Klio.

Sharon · 2 January 2025

★★★★★ 2/5

Google

The whole process of renting was smooth, starting from the viewing to the moving in, all agents we interacted with were excellent and friendly. Milie was very kind in getting the window curtain agreed with the landlord. Visit to their office for collecting the keys was also made convenient for us, Yvonne was very helpful in explaining the details and offering any help we needed then and thereafter. Kleo and Jessie were also very helpful. Everyone was helpful to be honest. Absolutely great experience so far, looking forward for the same as we move in and the property gets managed by them.

Abdullah · 26 December 2024

★★★★★ 5/5

Google

I was looking to move due to my current landlady not keeping house in good repair, landlady decided to sign up with Sure Lettings to manage several of her properties due to not being able to manage disrepair herself. Klio has been dealing with this and has been professional during a very difficult time trying to manage the landladys budget and disgruntled tennants. Millie has shown me several houses and at last we found the perfect one. Millie has been very helpful and is always friendly and comes back with a quick response to any questions. Excellent service from both Millie and Klio despite the unfortunate circumstances of having to move. My situation is down to poor management from my current landlady and not because of Sure Lettings they have been excellent and I would recommend them, especially Millie and Klio.

Sharon · 5 November 2024

★★★★★ 5/5

Google

With this agency things went smoothly. Tessa Polkey and Mr. kasir were very helpful, and communication with Tessa were very easy and she was very responsive. I ppreciate her help and everyone in Sure letting agency

Maria · 13 February 2026

★★★★★ 5/5

Google

Sure have been amazing in every aspect of our letting process, most estate agents "look after" thier clients until the deposit is paid but Elizabeth kept us in the loop at all points got back to us everytime she said she would. We even had an issue due to the previous tenants and the director called to sort it personally. This Estate Agent will treat you as people rather than a sale and I would be Sure to recommend them to anyone considering using this great team of people!

C · 30 July 2022

★★★★★ 5/5

Google

Shahzaib has been very helpful on the phone and by email. We met him for a viewing and he was very knowledgeable and answered all questions we had and provided good information on the property.

Justin · 13 February 2026

★★★★★ 5/5

Google

We used Sure for both the sale of our property and purchase of the one we moved into. Lauren and Andrew were excellent throughout. They were always available to answer any calls or questions we had and were really supportive. They really helped to make sure the transactions progressed as quickly as possible and dealt with any issues that arose with other parties throughout the process. We would definitely recommend using them to anyone looking to sell their property.

Sarah · 30 July 2022

★★★★★ 5/5

Google

Fantastic experience all round when renting a property. Elizabeth did a great job from the viewing through to handling queries about the contract - she was friendly and very quick to respond to emails which is hugely reassuring when going through the process. Rosena was also great in finalising everything and kept me informed which was very much appreciated. On the whole it was a great experience and the online tools to manage the process made it very smooth.

Jonathan · 30 July 2022

★★★★★ 5/5

Facebook

We used Sure for both the sale of our property and purchase of the one we moved into. Lauren and Andrew were excellent throughout. They were always available to answer any calls or questions we had and were really supportive. They really helped to make sure the transactions progressed as quickly as possible and dealt with any issues that arose with other parties throughout the process. We would definitely recommend using them to anyone looking to sell their property.

Sarah · 9 July 2022

★★★★★ 5/5

Google

The best letting agents I've dealt with and communication was excellent. Jessie Mayes in particular was so professional, kind and helpful! Would definitely recommend and thank you Sure Lettings!

Alice · 23 March 2026

★★★★★ 5/5

Google

Jessie and team have been fantastic. They took a really complicated situation and calmly got things sorted. Happy new tentant, and very happy landlord 😀 …

David · 9 April 2026

★★★★★ 5/5

Google

Sure Sales (Surelet back in the day) has been managing my property in Burton for the past 13 years. I am happy to say that every member of the letting team I have dealt with over that time has been consistently friendly and efficient. I can thoroughly recommend Sure Sales and Lettings.

P · 14 August 2025

★★★★★ 5/5

Google

Prompt response when enquiring about the apartment I am now living at. Virtual viewing was arranged by Connor , leading to an actual view of the place. Emma arranged the letting process without a hitch leading to the handing over of the keys and a welcome pack which was a nice touch. Both Connor and Emma couldn't do enough to ensure a smooth transaction. Thank you Connor and Emma 👌

Andy · 2 November 2022

★★★★★ 5/5

Google

We would have been renting a property with sure sales and settings for nearly 9 years. And I must say they are amazing. Any issues etc we may of had they were dealt with very quickly very professional. The landlord of the property Andy is brilliant! We couldn't of asked for a better landlord. Unfortunately we did have to move as we had twins and two older children so the property just couldn't accommodate us all. But I would use sure sales and lettings again if we needed to. Thank you for everything.

Clare · 23 May 2024

★★★★★ 5/5

Google

I rarely put up reviews but sure lettings are just an amazing group. Kleo was always quick to respond and we had no problems with them at all. They addressed all our concerns and made us feel listened to. I will highly recommend sure lettings anytime ,anywhere... only if all housing agencies were like them...kudos guys

Chy · 21 November 2023

★★★★★ 5/5

Google

I have worked with Sure Let for the last 12 months. I can whole heartedly say that I have found them to always be very professional and courteous. Their customer service is excellent and they always strive to provide the best service to the tenant and landlords. Kleo in particular, who I have worked with on many occasions has always been very professional and knowledgeable

Basharat · 31 January 2023

★★★★★ 5/5

Facebook

Received amazing support from my initial enquiry to paying my deposit! Jessica Thompson was amazingly helpful and knowledgeable about the property and responded efficiently when I had a question And supported me completely through out the Application process. Rosena Cahill was also Amazingly helpful and made me feel at ease with the payment process and made communication quick and easy for a smooth transaction! Overall an efficient and friendly experience and hope that whenever I move to my next place it’ll be as easy as this process was.

Mark · 18 September 2020

★★★★★ 5/5

Google

We had a lovely experience with Sure Lettings Burton. Tessa has been extremely helpful and supportive 🙂 …

Zarnab · 10 April 2026

★★★★★ 5/5

Google

Experience from a landlord: I am with Sure Lettings for almost 4 years. Sure rental team is professional and friendly. They know the market well. They match the right tenants with the right house. The team provides management, care and regular checks for the property. My contacts are Jessie and Kleo, they always act promptly to requests from myself and tenants. I would highly recommend Sure.

Si · 9 November 2024

★★★★★ 4/5

Google

We are happy to suggest sure lettings, as they guide and supported us very well. During our 2 years of tenancy the quality of property disappointed us but, the sure lettings team was always ready to hear us and tried their level best to resolve our problems. When we left the property, they guide us for receiving back our full deposit amount. Thank you..Kleo and team for your valuable service and support

Bencila · 25 July 2024

★★★★★ 5/5

Facebook

I couldn’t have been more glad to have moved to Sure. After 2 weeks of being without hot water, poor responses/ basically ignoring the issue, from the previous estate agents, Sure& more specifically Rosena, jumped to my rescue and within 24 hours I was back up and running. Throughout my time with these guys I have had nothing but ease of communication. Rosena is always at the end of the phone, and any issues have been dealt with swiftly, even the most random of issues! I would highly recommend Rosena & Sure Lettings ??

Amy · 10 December 2019