Surelet Burton upon Trent reviews

★★★★★ 5/5

Google

SureLet are fantastic Letting Agents. They cooperated with us and helped us to move in on a day that suited us. They communicated with the Landlord quickly and efficiently and responded to us with every query we had. Their fees are competitive and the staff are all friendly and happy to help each time we have needed to contact. SureLet are also quick to deal with any issues we have had in the property and they were resolved with ease. Special thanks to Kash, Claire and Rose who have all been more than helpful to us in our move and tenancy so far.

Kelly · 28 July 2019

★★★★★ 5/5

Google

I've been lucky enough to interact with a few people from Sure during my first rental and I'm thrilled with the level of service I've received from each of them. Charlotte was absolutely lovely when showing me my property and helping me through the initial stages, Mitch was wonderful with answering questions and helping me through the application process, and finally was James who, as others have mentioned, has excellently helped me wrap everything up in this overall fantastic and exciting experience. Thanks very much to those at Sure! Highly recommended.

Stephen · 28 July 2019

★★★★★ 5/5

Facebook

We have just bought a house through Sophie Marcer at Sure in Burton on Trent and everything about the experience was fantastic. We would highly recommend Sure to friends and family, especially if they could work with Sophie. Despite technically not being our agent, she helped us so much more than anybody else did throughout the entire process. She really wanted the best for everybody and for everything to run as smoothly as possible. Sophie was fantastic to work with, always friendly, professional and exceedingly efficient. Thanks Sophie! David & Natalie - The Limes

Natalie · 15 January 2019

★★★★★ 5/5

Google

Been with Sure for 18 years, always very friendly and understanding. Especially Jessie, she goes above and beyond.

Heather · 13 March 2026

★★★★★ 5/5

Facebook

I don't know how Mickey does it, but we got two chain free offers within one week of going on the market! (which we were willing to accept and accepted the higher otf the two and that same house was on the market for months before we bought it a year earlier - same house but definitely not the same agent). Faboulous dedication to getting a buyer and Mickey kept herself easily contactable and approachable which must have made a lot of difference (Andrew did a great job with the photos). They don't muck about! We have just about settled into our new place.

Frederick · 31 August 2018

★★★★★ 5/5

Facebook

Charlotte and Sophie are so friendly, from our first viewing to move in day I can't fault how helpful and friendly they both are especially Charlotte ! I could ask Charlotte anything and it not be a problem which is just what you need during what can be a stressful time ! Even just little things like telling us bin day it was when we moved in ?? Thank you so much for helping us move smoothly into a home we can call our own ??

Bethany · 13 August 2018

★★★★★ 5/5

Google

This review has 5 stars only because of James. We had been renting from Surelet for over 3 years and had a lot of issues,slow responses, staff didnt seem concerned and any repairs we reported would take forever to be actioned. However since James joined the service has been great and he has always been quick to respond,even outside of working hours. James has fantastic customer services skills and made us feel looked after. Thank you James 😀

Farah · 31 July 2019

★★★★★ 5/5

Google

As a first time I was very nervous not knowing how my home buying experience will be, I can’t thank my estate agent Andrew enough for his help and support, throughout the whole process Andrew was always available and kept me up to date with everything, I would highly recommend sure sales and lettings.

Shamoona · 9 July 2023

★★★★★ 5/5

Facebook

After finally settling in to our new home me and Chloe would like to thank Mitchell from the very beginning you have been very professional and never once pushed us to buy anything you even took the time to talk to us while on the viewing and not just stand in the corner like all the other company's did....and a very massive thank you to Rosina you have been nothing but polite and professional from the very beginning from early morning phone calls to very last minute emails never once did you let us down or never responded to an email or phone call and even went the extra mile to help us out when our solicitor couldn't be bothered I hope your bosses know they have an extremely good employee within your company Ryan, Chloe and baby Lola

Ryan · 28 September 2017

★★★★★ 5/5

Facebook

Recently I needed find property to rent quickly, I called into Sure Let Burton and spoke to Charley, Mickey and Mitch, they found me a property that seemed ok. However the next day I received a email regarding a new property that had come on the books that was amazing and I acted that day and within the day I secured the property. The team at Burton is very friendly and were excellent to deal with and exceptionally efficient. I cant thank them enough for a very pleasant experience.

Gavin · 12 November 2016

★★★★★ 5/5

Google

We had a slow start with this company. Things agreed upon before moving in were not done. How much was down to the company and how much down to the landlord I am not sure. However, our new contact James has been a breath of fresh air. Always courteous, professional and sorts issues quickly. His attitude makes me feel like a valued customer, which in my experience is not the norm for tenants in this industry.

Redbloodytape · 28 July 2019

★★★★★ 1/5

Google

I made the terrible mistake of leaving Surelet in Burton On Trent to manage my property whilst I was living abroad. (I managed the property and tenants myself quite successfully for 7 years before giving it to them. The tenant had been in the house for 4 years). To cut a very long story short after only 5 months of Surelet 'managing' my property they allowed the tenant to get 3 months behind in rent arrears, allowed 3 more people to move in without putting them on the agreement, let the tenants 'rearrange' the garden .i.e put up chicken sheds which ruined the lawn, didn't check the house properly, and kept trying to side with the tenant and make excuses as to why the tenant should stay even though she was getting further into debt. In the end, from 10,000 miles away, I took the matter into my own hands and filed for eviction. Surelet even tried to mess that up but luckily I had taken steps to ensure the legal team were calling me and not them. The tenant finally left and to my horror I was presented with a break down of damages 'the angry' boyfriend had created. Something to the effect of approx 4,000 GBP. I was only given 1 quote and told that all the other quotes were much higher so better to go with that one. I had to wait 1 month before work could start and then I had to transfer the money into Surelet's account before any work could start. The work seemed to be taking a long time and the prices given for the work to be done seemed very high. Based on my suspicions, I decided to fly home and make a 'surprise visit' to my house to see what was going on (I didn't inform Surelet). The builder wasn't there and when I looked around the damages stated didn't seem half as bad as what I was quoted for and the work carried out looked like an amateur has done it. When I called Surelet to ask what was going on Andy the Manager in a very sheepish voice told me the builder Ian was doing another job, even though before I agreed on the work I specified that if I pay all the money up front then the work will be done in one go. After the builder has left there was still so much work that needed to be done and jobs on the quote hadn't been carried out. Surelet never checked the work and it turned out that Ian used to work for Andy the manager at Surelet so they were pals. Andy's property maintenance business went bust so that's how he came to work at Surelet. To be honest it didn't surprise me to hear that. After paying all that money to get the house ready to rent (new carpets, whole place decorated etc..., ) Surelet kept presenting me with inappropriate tenants for the property, i.e. tenants with 2 dogs, tenants who had already been evicted from other properties so had no guarantors). I sacked Surelet and found another agent in the end but to my disgust and typical shoddy behaviour of a rubbish agent, the Manager Andy tried to demand money from me! Yes, from me who had been paying an agent to manage a property and which same agent had cost me around 7,000GBP in rent loss and damages. AVOID this agent!!!! There are 100's of other agents all with great reviews...don't fall into the mistake I made. Run the the hills when you see the name SureLet!!!!!

Karen · 1 August 2014

★★★★★ 5/5

Facebook

Hello, i just want to say i’m very happy , me and my partner we found a house and we want to say a big thank you to Jessica Thompson, she was very very helpful with everything and she help us to finish all paper works fast and she was answear to all my questions, so again thank you Jessica Thompson. If you want to rent, contact her ?? 10/10 stars Best regards

Valentin · 11 July 2020

★★★★★ 5/5

Google

Excellent, greatly helpful in the process of letting my apartment out under quite short notice and found/vetted/moved in a tenant in record time. Particular thanks to Mitch and Emma who have throughout the process kept things going smoothly and helped with several queries and, keeping me updated on what's happening throughout the process. Would recommend!

C · 1 April 2023

★★★★★ 5/5

Facebook

Thank you to Sophie Barley and Mitch. Our move didn't quite go to plan due to building work being delayed on the house we were moving in to. Sophie was always in communication and keeping us up to date on everything. She tried everything she could to hurry things along but these things can't be helped. They are all very friendly, helpful and professional and I would certainly recommend to anyone in need of a sales/lettings agent.

Claire · 18 July 2018

★★★★★ 4/5

Google

I’d like to leave a review about James Norman who works for Sure in Burton. He’s not been there too long but I must say since he has been managing my properties I’ve been really pleased. James is really quick to let me know of any problems and usually has a solution ready for me to agree to. He’s very professional and nothing seems to ‘ruffle his feathers’. A big thank you to you James!

Kerri · 28 July 2019

★★★★★ 5/5

Facebook

We had a slow start with this company. Things agreed upon before moving in were not done. How much was down to the company and how much down to the landlord I am not sure. However, our new contact James has been a breath of fresh air. Always courteous, professional and sorts issues quickly. His attitude makes me feel like a valued customer, which in my experience is not the norm for tenants in this industry.

Andre · 11 September 2018

★★★★★ 5/5

Google

Yvonne and her team was so professional and friendly. They went beyond and helped me to find an accommodation on a day and ensured all process was dealt with very efficiently and I was able to move in my new house just under two weeks. Thank you all for being so amazing and super professional with such good hearts❤️

Laima · 29 October 2024

★★★★★ 5/5

Facebook

I needed 2 properties for 2 clients at short notice, Jess was awesome, she kept in contact with me and found 2 great places and both clients are thrilled with their homes. The whole process was so smooth and nothing was too much trouble for Jess to help me with. I’ll definitely be in contact again when I need more help. Thanks Jess Keith

Keith · 8 October 2020

★★★★★ 5/5

Google

Brilliant service in regards to applying for a rental property. Jessie has been amazing throughout, from viewing the property to contacting us updating us to providing us with the keys. Made us aware that although they've now let the property out still are available in regards to pretty much anything an always there for support. Thank you Jessie for all your help and support!

Katie · 23 February 2024

★★★★★ 5/5

Facebook

Had an amazing experience with Rob at Sure Lettings. From the first point of contact he was efficient and professional, a great asset to your team. Everything was well organised and it stood out leaps and bounds above the rest of the agencies I’d got in contact with. Thank you Sure & Rob, for all your time & hard work. 👏🏼

Elena · 16 September 2020

★★★★★ 5/5

Google

I would like to thank all the staff at Surepropertygroup for all their help in finding the right tenant for our property Emma was really helpful with keeping me up to date as things progressed If you have properties to let I would recommend Surepropertygroup

Melvyn · 31 January 2023

★★★★★ 5/5

Facebook

Definitely recommend using sure lettings! Jessica has been dealing with us since we enquired about viewing a few properties and she has been fantastic, we was about to give up looking for houses, but then we viewed a few houses and she was determined to get us in a property and now it's happening! Thankyou so much jess! X

Tara · 29 September 2020

★★★★★ 5/5

Google

Definitely recommend using sure lettings! Jessica has been dealing with us since we enquired about viewing a few properties and she has been fantastic, we was about to give up looking for houses, but then we viewed a few houses and she was determined to get us in a property and now it's happening! Thankyou so much jess! X

Tara · 29 September 2020