Surelet estate agents in Burton upon Trent, Gloucester, Smethwick and 2 more

★★★★★ 5/5

Google

Found professional tenants for my two properties within a week. Very pleased with their great service. Will definitely use this company again.

Ashok · 28 July 2019 · Surelet Smethwick

★★★★★ 1/5

Google

These people need to be reported to the authorities. I'll forward a formal complaint to a department investigating these agencies.

Maryum · 28 July 2019 · Surelet Smethwick

★★★★★ 1/5

Google

Completely unprofessional and waste of time. I looked at a property to rent which had to be shown around by the current tenant as they presumably could not be bothered to meet me in person in do what the landlords are paying them to do. I was happy to rent the property and informed of them straight away. I never heard anything else from them after confirming that I wanted to rent. I constantly had to ring/text on a weekly basis for an update. Finally the agent dealing with my case (Raman) stopped answering the phone. People in the office have no clue as to the status of the property they are meant to be renting and wouldn't call me back with an update. Eventually I was told that the property is no longer for rent and they have no idea why. Wasted a whole month of my time. Doesn't have the courtesy to at least inform me via a phone call. Would not recommend the agent to either tenant or landlords. Ohh and worst of all they wanted to charge £360 in agency fees for basically doing nothing.

Z · 28 July 2019 · Surelet Smethwick

★★★★★ 1/5

Google

After viewing a house available with this agency i spoke with a man named Raman. He was not professional at all. He told me to pay the deposit the next day as he was "snowed in with work" after that he made several excuses before he stopped answering my calls. The office hardly answer the phones. Avoid at all costs using this letting agency

Sonu · 28 July 2019 · Surelet Smethwick

★★★★★ 1/5

Google

This guy who runs this place Raman is a complete joke. I am a tenant in a property he advertised. He has used images from another house! Then he has never come out to come and show anyone the house. He has simply sent random people to my house. After several people said they want the house, he continues giving people my address to keep knocking my door without any confirmation. After questioning him, he made a joke that if I want him to come and show the house to the potential new tenants that I should give him a kiss and he will come over! This man is disgusting and unprofessional. I would highly advise you to NOT use this letting agency!

Alexandra · 28 July 2019 · Surelet Smethwick

★★★★★ 5/5

Google

Rating only, no written review.

Frank · 28 July 2019 · Surelet Gloucester

★★★★★ 1/5

Google

STAY AWAY FROM SURELET. Over £200 in hidden fees. Worst Customer Service (Nice to you until you sign the contract). Will try and take your deposit.

Solly · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Extremely kind, simply efficient, huge availability in replying to all my questions.

Paolo · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

We have used Surelet sinec 2007 and have never had cause to complain. They have always acted promptly and efficiently and where we have had a void in our lettings this has never been more than 4 weeks and then only once. We can highlyrecommend them.

Richard · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Surelet (Gloucester) offer a very professional service to me as a landlord and come highly recommended !!

Robert · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

A great bunch of professionals providing a very impressive service - highly recommended!

Christopher · 28 July 2019 · Surelet Gloucester

★★★★★ 1/5

Google

Awful awful awful would not rent any house from this company in a million years extremley rude, find any given way to get your money more "fees" ever known to mankind! If i could give 0 stars i would! Had to chase for things to be done always got told we should hear by end of day every single time this company makes my blood boil! Incovenient inspections i understand the landlord or lady wants the property to be in good shape but after the 5th inspection and every single one saying its the best condition they have seen the house in why on earth do they have to continue to inspect so often?!!!!

Tom · 28 July 2019 · Surelet Gloucester

★★★★★ 4/5

Google

Have always found tenants quickly who have been very good and reliable. Thank you.

Justin · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Great service from Surelet. Nia was very professional and always kept me informed and up to date. Would definitely recommend.

Amanda · 28 July 2019 · Surelet Gloucester

★★★★★ 4/5

Google

Sure Lettings have been great for us. We have had a property with then since 2010, and they have given us a prompt, polite and professional service.

Edward · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

I highly recommend Surelet Gloucester! As a new landlord I really value their expertise - Jemma took the time to explain what I needed to know/do, guided me through the whole process and kept me very well informed throughout. My property was let very quickly (within a few days!!) and I'm very impressed with the efficient, hassle free and professional service received. I will continue to use Surelet and will be recommending you guys! Thank you :)

Rebecca · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

As a tenant of a property managed by Surelet Gloucester for the last 6 years, I have nothing but praise their service. Always prompt and helpful.

Su · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Nia was a great agent to deal with, spoke to me on an informal and comfortable level, kept me informed and up to date and was very reassuring. Very good and very quick service, well impressed with her all round personal service

Peter · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

I have used Surelet to let my property for over ten years. I would have no hesitation in recommending them to anyone else looking to let property in Gloucester. Steph Gratton is the latest in a line of thorough and professional property managers who I feel have always acted in my best interests.

J · 28 July 2019 · Surelet Gloucester

★★★★★ 1/5

Google

In around 8 years of renting, I have never met such an unprofessional group of people, incapable of basics communications, or providing even the most basic level of services. I'll start with the positive. And now onto the negative. At the outset of the tenancy, the agency did not disclose that the tenancy was only available for less than one year, even though the landlord had a date in mind for taking the property back (for school purposes). This would have meant we would not have taken the property, as the cost of moving, as well as the hassle, would have put us off. Then, at the end of the initial 6 month tenancy, the natural course of action was to move onto a periodic tenancy for the remaining 4 months that it was available for. Disgustingly, there was a charge associated with that move of £180. My eyes nearly popped out of my head. Following consultation with the Financial Ombudsmen, they clarified that it is flirting with illegality, and certainly unethical, to charge anything for moving to a periodic tenancy, as it automatically happens. There is no admin to be done! In addition, upon leaving the property, it has taken us in excess of 6 weeks to get feedback on the exit inventory check. And upon getting the itemised inventory check, we were asked to pay over 50% of our deposit. The main reasons? Despite providing receipts for professional carpet cleaning and de-fleaing, Surelet were not convinced our receipts were legitimate (yes, yes, they called us frauds!). Just to add in some flavour, we were also deducted for certain things that were not even on the inventory. For example, the requirement to clean items that were not even itemised. Lastly, and most infuriatingly, when we entered the property, the place was a mess. We raised a number of issues, including the state of the curtains. Despite this, at the end of the tenancy, we were accused of not treating the curtains well, and asked to pay for the curtains to be cleaned. Again, we had had them cleaned in any event, but were asked to pay for these to be additionally cleaned. If I could rate their service as 0 stars I would, but since I can't, I will purely state this. If you are a tenant trying to find a decent rental property, don't use these guys. They have no interest in looking out for anybody but the landlord, and repeating what I was told over the phone from Surelet's completely inept agent, Gwen, "our service is to our landlords, not the tenants". Wonderful attitude, may it serve you well.

Dan · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

It's a first time renting in England for me... The process turned out to be incredibly painful with with all the papers, checks and extra costs yet Surelettings helped a lot and explained everything really well.

Anna · 28 July 2019 · Surelet Gloucester

★★★★★ 4/5

Google

Very professional, excellent advice given which was most helpful, as we are first time Landlords. A special thank you to Nia for finding a suitable tenant very quickly and for making it all go smoothly. We would use SureLet again and recommend them.

Jane · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Required a short term let and believe it or not Surelet came up with the goods - providing a very professional, caring and efficient service. I would have no hesitation in recommending not only Surelet but each member of their staff who are both friendly and helpful.

Paul · 28 July 2019 · Surelet Gloucester

★★★★★ 3/5

Google

My first experience of letting agents so I don't have a great deal to compare with. On the positive, the service is always efficient and polite. I am always paid on time and the inspections carried out seem to be thorough - if not exactly to my standards. (After one client left, the inspection was deemed as 'good' but my family and I had to 'gut' the house before allowing it to be let again - it was filthy and I changed the carpets and had it painted throughout!). On the negative side, I often have to chase up to get any answers (am an absentee landlord living a good 3 hours from the property) and I have experienced some issues due to important post not being directed to me within a timely manner - something that could have been picked up at an inspection and would have saved me a lot of expense and hassle! Overall, it's okay - better standards of inspection and a bit more communication would move it to a good service.

Kel · 28 July 2019 · Surelet Gloucester