5/5
GoogleWe had a lovely experience with Sure Lettings Burton. Tessa has been extremely helpful and supportive 🙂 …
Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
Surelet estate agents in Burton upon Trent, Gloucester, Smethwick and 2 more
★★★★★
894 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 894 reviews on two platforms, rated 4.4 out of 5 overall.
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Our offices
Surelet's five offices, most reviewed first. Each has its own page.
- Surelet Burton upon Trent14 Market Place, DE14 1HA442 reviews · 298 on Google (4.3)0 in the last 90 days
- Surelet Gloucester7a Worcester Street, GL1 3AJ353 reviews · 215 on Google (4.4)0 in the last 90 days
- Surelet Smethwick346 Bearwood Road, Edgbaston, B66 4ES63 reviews · 63 on Google (3.4)0 in the last 90 days
- Surelet Cheltenham23 Bath Street, GL50 1YA36 reviews · 36 on Google (3.0)0 in the last 90 days
- Surelet Hemel Hempstead5a Marlowes, HP1 1LA0 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 611 reviews on Google only. Show every review
Google5/5
GoogleSurelet are the "Rolls Royce" of Letting Agents! I have always found them to be totally professional, friendly and helpful in providing the best quality service to Landlords looking for an honest, reliable and professional service! If you are looking for an honest Agent, who will always deliver on their promises, look no further than Surelet for the best, honest and professional Advice! Highly recommended!
5/5
GoogleJessie and team have been fantastic. They took a really complicated situation and calmly got things sorted. Happy new tentant, and very happy landlord 😀 …
5/5
GoogleMelanie was great all throughout my tenancy. She was efficient, great communications and friendly
5/5
GoogleGreat experience from the team incredibly understanding and worked well to get the paperwork done.
5/5
GoogleFast and reliable trustworthy
2/5
GoogleI found my landlord to be wonderful, a honest and kind person, However, the letting agency was nit picky, also trying to get in touch with them proved to be difficult. A company who will try to squeeze everything out of a Tennant.
4/5
GoogleFrom the start of our initial meet with Jessie we felt comfortable that she was going to do all she could to find tenants. No matter what questions we asked they were answered no matter how trivial. The office staff were also amazing and again Tessa answered all my questions which made me feel better. Thank you Sure Let we will be sure to use you again, hopefully soon
5/5
GoogleMelanie is my flat manager and she’s amazing and very supportive. I’ll choose her over again. 1000 stars for her.
5/5
GoogleThe best letting agents I've dealt with and communication was excellent. Jessie Mayes in particular was so professional, kind and helpful! Would definitely recommend and thank you Sure Lettings!
5/5
GoogleVery satisfied with the information provided through the link thanks to Robert Buckley.
5/5
GoogleRating only, no written review.
1/5
GoogleAppalling company. Use them at your peril. Do not care for tenant or landlord. Failed to inspect properly and spot serious issues. Left tenant without heating for majority of winter. When complaint filed, terminated contract to avoid dealing with issues they had caused. Worst letting agent have ever dealt with by a longshot.
Agent replied · 13 April 2026
We are sorry to read this review and strongly dispute several of the claims made. At all times, we acted in accordance with our contractual obligations and relevant property management standards. Property inspections were conducted as scheduled, and any maintenance issues reported to us were handled in line with established procedures and landlord authorisation requirements. Heating issues were addressed as soon as they were formally reported and access arrangements allowed, and we maintained regular communication with all parties involved. Unfortunately, some matters were outside our direct control, including contractor availability and decision-making responsibilities that legally rest with the property owner. The termination of our management agreement was not an attempt to avoid concerns but a mutual business decision made after a breakdown in the working relationship. We always aim to resolve complaints constructively and you were provided with details to follow our internal complaints process appropriately. We take both tenant welfare and landlord responsibilities seriously and regret that the reviewer feels dissatisfied with their experience. We remain committed to providing professional and compliant property management services and welcome direct contact to discuss any outstanding concerns
5/5
GoogleI had had no problem working with your organisation you were always there for me and my family.
5/5
GoogleGreat letting agency. Excellent service friendly staff. Would definitely recommend 100%
5/5
GoogleSure Let have been looking after my property for 15 years, they have been absolute please to deal with, the communication has always been first class, if you would like to a company to look after your property i would very much recommend.
5/5
GoogleAlways been good to me, my property manager Kleo , Always answers any questions or issues I may have. And promptly resolved. Always.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service and communications, Surelet manage my entire property portfolio.
5/5
GoogleBeen with Sure for 18 years, always very friendly and understanding. Especially Jessie, she goes above and beyond.
5/5
GoogleA great experience
5/5
Googleprovided great service
5/5
GoogleSecond time I've rented using Surelet. Brilliant experience both times. Sarah Fisher is our property manager and she couldn't be more helpful. Thoroughly recommended.
5/5
GoogleWith this agency things went smoothly. Tessa Polkey and Mr. kasir were very helpful, and communication with Tessa were very easy and she was very responsive. I ppreciate her help and everyone in Sure letting agency
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Surelet
Which Surelet office has the most reviews?
Burton upon Trent has the most, with 442 reviews rated 4.5 out of 5, followed by Gloucester with 353.
Where are the Surelet offices?
The five Surelet offices, by town:
- Burton upon Trent: 14 Market Place, Burton upon Trent, Staffordshire, DE14 1HA
- Cheltenham: 23 Bath Street, Cheltenham, Gloucestershire, GL50 1YA
- Gloucester: 7a Worcester Street, Gloucester, Gloucestershire, GL1 3AJ
- Hemel Hempstead: 5a Marlowes, Hemel Hempstead, Hertfordshire, HP1 1LA
- Smethwick: 346 Bearwood Road, Edgbaston, Smethwick, West Midlands, B66 4ES
Has Surelet won any awards?
Yes. In The Trusted Agent 2026 awards: Surelet, Hemel Hempstead won Platinum.
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