Surelet reviews in Burton upon Trent, Gloucester, Smethwick and 2 more

★★★★★ 3/5

Google

My first experience of letting agents so I don't have a great deal to compare with. On the positive, the service is always efficient and polite. I am always paid on time and the inspections carried out seem to be thorough - if not exactly to my standards. (After one client left, the inspection was deemed as 'good' but my family and I had to 'gut' the house before allowing it to be let again - it was filthy and I changed the carpets and had it painted throughout!). On the negative side, I often have to chase up to get any answers (am an absentee landlord living a good 3 hours from the property) and I have experienced some issues due to important post not being directed to me within a timely manner - something that could have been picked up at an inspection and would have saved me a lot of expense and hassle! Overall, it's okay - better standards of inspection and a bit more communication would move it to a good service.

Kel · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

I have had a good experience so far with Surelet. Staff were friendly and helpful and all transactions/paperwork has gone smoothly. A far better customer experience than I've had with other local estate agents.

Mark · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

From a landlords perspective I have found them easy, friendly and straight forward to deal with. If tenants have had a problem Steph has always alerted me swiftly and helped arrange tradesmen if needed. Emails always get answered quickly and when tenants notified them of moving out they immediately arranged viewing and had new tenants lined up quicker than I thought was possible. I have had one moving out inventory that I don't believe was as thorough as it could have been but the main issues were highlighted-- so overall really satisfied.

Julia · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Ive been renting out my property with Sure Let for the past 3 months without any issues. From the moment i engaged with Sure Let i have been made to feel like a valued customer. This my was first time renting out my house and Tom was an absolute professional. He took the time to sit down with me and explain the whole process and fully answered my questions, concerns and queries at the time and also afterwards via email. As i was moving abroad i needed to have trust in a letting agent that my house would be looked after as i wouldn't be around to check on it and after meeting with Tom i fully felt i could trust them with my property. I didnt get that feeling with several other letting agents i contacted. The communication from Sure Let has been brilliant and i couldnt have asked for more. I would (and have done) recommend SureLet to other people

Steve · 28 July 2019 · Surelet Gloucester

★★★★★ 4/5

Google

Always respond in good time, never had any trouble getting hold of them when needed. Some slight confusion about dating on contracts but that was all resolved without any cost to me or my tenant. No bells or whistes but a cheap efficient service, cant go wrong for the price.

Oliver · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

We have recently let our 5 bedroom house with Surelet of Gloucester and found them to be very professional. They found us a choice of tenants very quickly, have been very efficient and, although we are moving abroad, leave us confident our home will be well looked after.

Paul · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

I have used Sure Lettings Glos services for over 3 years - including a seamless switch from one tenant to another and would recommend them to anyone !

Anthony · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

I have used Surelet now Sure Lettings for several years. I have always received a very professional and helpful service and most importantly I have always been pleased with the tenants they have found for me. Excellent!

Helen · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Always great to deal with. Fast service and always kept in the loop. Highly recommend to any landlord looking to rent their property.

Alex · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Due to personal circumstances I was only with Sure Lettings Gloucester for a very short time, but I would not hesitate to use them in the future and recommend them. Jemma and Gwen were both super fast and efficient as well as reassuring and professional.

S · 28 July 2019 · Surelet Gloucester

★★★★★ 4/5

Google

My experience with SureLet so far has been excellent. Very responsive and the whole application process has been quick and efficient. Any issues or queries that have arisen have been dealt with quickly and very informatively. It has been good to have a single point of contact with the organisation that we have been able to communicate with regularly and keep up to date with out application. Hopefully the excellent service continues into our tenancy when we move in in a months time.

Matthew · 28 July 2019 · Surelet Gloucester

★★★★★ 1/5

Google

Absolute rip off. You pay nearly a firsts month rent in fees alone. Disorganised staff who ignore you whenever it suits them. Oh and don't expect to get your full deposit back no matter what you do. Absolute con. Do not recommend!!

Hannah · 28 July 2019 · Surelet Gloucester

★★★★★ 1/5

Google

The staff are racist and sexist. Told me that that an owner did not accept children for this property and lied by saying that it clearly says that online WHILE IT DOES NOT.

Boguslawa · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Fantastic service! They let my house on the same day that I instructed them to market the house. They have been managing the property for me for 6 months now and I have been very impressed with their professional service and attentive property management. Would recommend any landlord considering letting out their property to give Sure Lettings a call before speaking to any other agent!

Mr · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

The staff and SureLet are all fantastic, professional, incredibly friendly and very helpful. They were a great asset to my move and ensured it all went smoothly. Thank you so much guys, really pleased I chose a property with you.

Mary · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

First time renting, and pleased to say it was not as stressful as I expected - thanks to Surelet. Staff were very helpful, professional and efficient. Would not hesitate to recommend.

Becky · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

We have had over 13 years of excellent service from Surelet and especially from Steph Gratton who we always use as our first point of contact.

Mark · 28 July 2019 · Surelet Gloucester

★★★★★ 4/5

Google

Dealt with Sure Lettings recently and renting a property currently through them, we originally viewed a property with them which wasn't right for us, the agent who did the viewing with me was helpful and made suggestions for another property which would be available with them shortly, we arranged to view this property and loved it. We have found all of the staff helpful, a special mention goes to Alex though who has always returned my calls and replied to my emails within a suitable time.

Steve · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

I have been with Surelet as a landlord for many years. It was great to hand the management over to Surelet after trying to manage the property myself. It is a personal service and very efficient. The property is well managed and maintained

Mike · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Really friendly and professional. I have been with Surelet for almost two years now and cannot say a bad word about them. Thanks for everything. highly recommended, Steph is always really helpful keep up the good work First class.

David · 28 July 2019 · Surelet Gloucester

★★★★★ 4/5

Google

Very friendly and great customer service. A few delays to our move in date but they kept us in the loop and were very quick to find a solution. Thank you for your help!

Jess · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Really friendly and professional. I have been with surelet for a number of years now and cannot say a bad word about them. Thanks for everything. Highly recommended. First class.

Ronnie · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Surelet made my life very easy. They found good quality tenants for me very quickly, took care of absolutely everything for me and dealt with me and the tenants in a thorough and very professional way. Any queries were dealt with quickly and the whole team were really helpful and friendly. I’d have no hesitation using them again or recommending to friends.

Joseph · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Absolutely wonderful customer service, me and my partner needed a property super fast as we are due our little boy in 3.5 weeks. They not only went above and beyond but they found us a beautiful 2 bed apartment in a gated community but also got it for us well under budget. And have had carpets changed! Very happy with the service provided by sure lettings amazing company and staff...!!!

Stefan · 28 July 2019 · Surelet Gloucester