5/5
FacebookWe found Sure Lettings to be extremely helping when we moved counties to Gloucestershire. They were very professional and went out of their way to help us.
Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
Surelet estate agents in Burton upon Trent, Gloucester, Smethwick and 2 more
★★★★★
894 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 894 reviews on two platforms, rated 4.4 out of 5 overall.
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Our offices
Surelet's five offices, most reviewed first. Each has its own page.
- Surelet Burton upon Trent14 Market Place, DE14 1HA442 reviews · 298 on Google (4.3)0 in the last 90 days
- Surelet Gloucester7a Worcester Street, GL1 3AJ353 reviews · 215 on Google (4.4)0 in the last 90 days
- Surelet Smethwick346 Bearwood Road, Edgbaston, B66 4ES63 reviews · 63 on Google (3.4)0 in the last 90 days
- Surelet Cheltenham23 Bath Street, GL50 1YA36 reviews · 36 on Google (3.0)0 in the last 90 days
- Surelet Hemel Hempstead5a Marlowes, HP1 1LA0 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Surelet office
Newest first, from every platform, with the office each review is about. First names only.
Facebook3/5
GoogleFun market
5/5
GoogleEveryone at Sure Lettings made my move extremely easy and straight forward! Would highly recommend.
1/5
GoogleTerrible service. Extremely deceitful and will do anything to string people along for a quick sale. DO NOT TRUST HIM Raman is a waste of time
1/5
Googlethis estate agent is not very good at all. put extremly bad tennants into my property who failed there credit checks however was told they passed all credit checks. the guy raman is more interested in a quick buck rather then doing genuine business
1/5
GoogleFirst things First. I wish all of these reviews was presented prior to using services with this letting agency. The personal responsibile of all failures is Raman, the so called boss. This agency is unprofessional, untrustworthy and I would 100% advise AGAINST using this agent with your property. The clear sales man raman can talk the talk but is unable to walk the walk! Let a tenant leave the property leaving it completely a disaster! Told me the property is fine to release all deposits however told the tenant to come in and pay for damages! Clearly trying to pocket money? It took over 3 months to resolve my issues with this agent and its still not 100% resolved. I am out of pocket and surly RAMAN now has stopped answering any calls and texts. If you want unessacerry stress, headache and to loose money, then I advice you to use this company! Otherwise DO NOT USE THIS COMPANY!
1/5
GoogleWent to this place and was reassured heavily that we was in safe hands when choosing Sure Lettings for our property to be let. This was our first experience in letting after finally purchasing our new family home. Sadly the responsibly party Raman I believe his name was, was totally and utterly disappointing. Although he can speak for England with his charm he tried to get us to take our own photos, tried to avoid visiting the property. He simply sent people to our home and didn't attend once to show anyone the house and most disturbinly ended up letting the house to someone who wanted to grow cannabis inside!!!! This company has no regard for your property or you. Please do not make the mistake we did. Pay the extra and go to a well reputable company
1/5
GoogleThis estate agent has a extremely bad service, was dealing with the owner raman and he must be avoided at all costs. Wasted 2 weeks of my time.
1/5
GoogleExtremely unprofessional. Clearly gets people to hang about promising people that they can get into a home when he has no intentions to consider them. After being the first to view and ready to pay a holding fee, the ''owner'' Raman continuously made up lies about why he was unable to take any deposit however reassuring me that everything is okay and the property is on hold for me. 5 days later simply stopped replying / answering calls AVOID GOING THROUGH THIS AGENCY.
1/5
Google(Translated by Google) do not use this company. very bad service. bad manager name RAMAN. This man tried to flirt with my wife! this man is very angry. Raman VERY bad! (Original) nie korzystaj z tej firmy. bardzo zla obsluga. zly menedzer nazwa RAMAN. Ten czlowiek próbowal flirtowac z moja zona! ten czlowiek jest bardzo zly. Raman VERY bad!
1/5
GoogleUseless
1/5
GoogleDealt with raman, useless service
2/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
5/5
GoogleVery nice service
2/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleI have been a client Since 2012, and wish to say a big thankyou to all the team for their dedication service help & advice. Recommended
2/5
GoogleRating only, no written review.
5/5
GoogleEveryone is super helpful and happy to help at all times! Especially James who helps me with any little problem I seem to have, and sorts it asap! Brilliant team! 😁 …
Agent replied
Thanks Amber - always happy to help :)
5/5
GoogleVery quick process and fantastic people there. Thank you Sure lettings ! Thank you Mitch & Sophie which helped me out with everythig I needed . ❤
Agent replied
Thank you Danut :)
5/5
GoogleRe: James Norman Thank you for dealing my concerns efficiently and timely manner. Quick response and delighted with the service.
Agent replied · 30 July 2023
Thanks for the great review :)
1/5
GoogleI gave them two properties to manage. Both had rules of no pets. Both properties were let with tenants who had pets due to lack of checking by Surelet. Both properties suffered damage, but was not reported back after their periodic checks. renewals were supposed to be 6 months contracts - they arranged 12 months! I have just sold one of the houses, and new owner has carried on with Surelet. But I am still getting the rent for it! after notifying them I have sold it. They are now asking me to go into the bank to transfer the money back...cowboy outfit, avoid if you want your houses properly managed!
5/5
GoogleFirst time letting and the whole team have been fantastic. Replied quickly where as other agencies haven’t replied at all. First viewing with Charlotte Channell who was fantastic and despite the tennents leaving us waiting made us feel at ease and secured us other similar viewings the next day! Second and third viewing were with Sophie Barley and Mitchell Baker who again we’re so welcoming and really made you feel at home in the properties. Both have continued our application and final letting and could not be happier. So efficient, friendly, professional and understanding. Whole team is fantastic.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Surelet
Which Surelet office has the most reviews?
Burton upon Trent has the most, with 442 reviews rated 4.5 out of 5, followed by Gloucester with 353.
Where are the Surelet offices?
The five Surelet offices, by town:
- Burton upon Trent: 14 Market Place, Burton upon Trent, Staffordshire, DE14 1HA
- Cheltenham: 23 Bath Street, Cheltenham, Gloucestershire, GL50 1YA
- Gloucester: 7a Worcester Street, Gloucester, Gloucestershire, GL1 3AJ
- Hemel Hempstead: 5a Marlowes, Hemel Hempstead, Hertfordshire, HP1 1LA
- Smethwick: 346 Bearwood Road, Edgbaston, Smethwick, West Midlands, B66 4ES
Has Surelet won any awards?
Yes. In The Trusted Agent 2026 awards: Surelet, Hemel Hempstead won Platinum.
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