5/5
GoogleGreat agency, I recommend to everyone who is looking for a quick buy or sale . Many thanks to Andrew he did an amazing job with our property.
Agent replied
Thanks Daniel 🙏🏻... hope you are both enjoying your new home 🏡 …
Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
Surelet estate agents in Burton upon Trent, Gloucester, Smethwick and 2 more
★★★★★
894 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 894 reviews on two platforms, rated 4.4 out of 5 overall.
612
Reviews on Google
All 5 offices
282
Reviews on Facebook
All 5 offices
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Our offices
Surelet's five offices, most reviewed first. Each has its own page.
- Surelet Burton upon Trent14 Market Place, DE14 1HA442 reviews · 298 on Google (4.3)0 in the last 90 days
- Surelet Gloucester7a Worcester Street, GL1 3AJ353 reviews · 215 on Google (4.4)0 in the last 90 days
- Surelet Smethwick346 Bearwood Road, Edgbaston, B66 4ES63 reviews · 63 on Google (3.4)0 in the last 90 days
- Surelet Cheltenham23 Bath Street, GL50 1YA36 reviews · 36 on Google (3.0)0 in the last 90 days
- Surelet Hemel Hempstead5a Marlowes, HP1 1LA0 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Surelet office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied
Thanks Andrzej
5/5
FacebookBrilliant 24hr service from Jessica. Kind and warm welcoming upon review properties. Also she added great service in helping with forms/application as she was always quick to respond back to emails or phone calls to solve problems I was having. Definitely outstanding employee and outstanding service. Would recommend sure letting if your new to renting as they give you all the information you need and brilliant service to help find your home.
Agent replied
Thank for the lovely review Tie ????
5/5
FacebookJess was extremely helpful throughout the whole process answering any inquiries we had pretty much immediately and helping with the whole process whenever we were unsure! This made everything go a lot smoother and made everything easy.
Agent replied
Thanks Rhys! ??????
5/5
FacebookJess and Rosena were extremely helpful and very patient with me! Jess made the process very simple and helped me through the referencing process. Thank you for all the support and the amazing new apartment ??
Agent replied
Thanks Rhys, glad you found the whole process nice and easy. Glad you like the apartment ??????
5/5
FacebookFantastic service from the team, especially Mitch and Jessica. Hope you all have a fantastic Christmas and New Year
Agent replied
Great to hear thanks Ray! Merry Christmas and happy New Year to you too.
5/5
FacebookHighly recommend!! A big thank you to Jess for all her help with this property. Not the most straightforward of tenancies, but the process was made a lot better easier with her help!! After care was also very good. ??????????Service all round
Agent replied
Thanks so much Nicki, what an incredible review, thanks for taking the time to leave one. Good to hear that everything was nice and easy for you
5/5
FacebookBig Thankyou to Jess, Tom & Rob for all their help throughout our move, for making everything as simple as possible, everything was handled in a professional and timely manner.
Agent replied
Thanks so much Alexandra, glad to hear everything was nice and simple :)
5/5
GoogleAre you struggling to sell or just want sell/buy fast? Those people are best you could choose ! 5stars+
Agent replied · 31 December 2023
Thanks Miro, was a pleasure dealing with and glad we were able to help you out ☺️
5/5
GoogleI'm very glad to have shared my first experience of moving with Sure Lettings. They have been extremely helpful in finding me an apartment. Always happy to answer any questions, with speedy communication from staff. The staff have been wonderful and professional and made sure the property was at a high standard before moving in. I would 100% recommend for someone who is moving out for the first time. Thanks again!
5/5
GoogleWe let out our property through sure sales & Lettings and right from the start to the date the place was let Raman has been nothing short of a star . Very professional, supportive and helpful. The property was let out to professionals as they promised and they delivered all the services as promised. Very happy and glad to have chosen sure sales & Lettings for our first time investment. Thanx sure sales &Lettings we feel we in good capable hands. ????????
5/5
FacebookI couldn’t have been more glad to have moved to Sure. After 2 weeks of being without hot water, poor responses/ basically ignoring the issue, from the previous estate agents, Sure& more specifically Rosena, jumped to my rescue and within 24 hours I was back up and running. Throughout my time with these guys I have had nothing but ease of communication. Rosena is always at the end of the phone, and any issues have been dealt with swiftly, even the most random of issues! I would highly recommend Rosena & Sure Lettings ??
Agent replied
Hello Amy, thank you so much for the lovely review. ??
5/5
GoogleAre you struggling to sell or just want sell/buy fast? Those people are best you could choose ! 5stars+
Agent replied
Thanks Miro, was a pleasure dealing with and glad we were able to help you out ??
5/5
GoogleI’m So pleased with everything this service has offered to me in helping me find a property. I have now been with them for nearly three years and the help I’ve had has been Impeccable especially by Rosena Cahill any problems Or advise I’ve needed has been solved quickly and her lovely friendly nature has made it all a pleasant experience. Can’t thank her enough and would highly recommend her .
Agent replied
Thank you Jasmin - such a lovely review ?? Glad we can help you.
5/5
FacebookAre you struggling to sell or just want sell/buy fast? Those people are best you could choose ! 5stars+
Agent replied
Thanks Miro, pleasure dealing with you ??
5/5
FacebookFirst off I’d like to thank the service of one individual Jessica Hannah what a pleasure and great help she was and felt like she went above and beyond to push the property through as fast as possible to help me get in thank you Jessica The company is fair and fast great service all round
5/5
FacebookJess was a big help and very friendly throughout the process, I would highly recommend her for anyone moving out !
Agent replied
Thanks Ronny ??
5/5
FacebookJess has been so helpful throughout the whole process and has kept us up informed of what is happening each step of the way. Would highly recommend her. Thank you for helping us move into our first home.
5/5
FacebookWas looking for a place and messaged Sure Lettings in the middle of the night and received a response immediately. Rang the following day and they made time for us and saw the flat on the same day. They made sure the flat was in great condition before anybody viewed it, which I can’t say the same with the other letting agency that we were with before. Rob has been excellent, explaining everything to us and even squeezing in a second viewing despite this busy season. Jess sorted out our application and selection and even stayed an hour late to do that for us on the same day we viewed the place. You guys are amazing! Looking forward to moving into our new place soon.
5/5
FacebookVery quick and responsive! Would highly recommend them! Jess & Tom have been amazing with helping me and my partner!
Agent replied
Thanks so much Niamh ☺️
5/5
FacebookJess Thompson has been amazing, helped push my application along. Ensured it was all on time. Even came and helped me take some measurements before the move in date. Would recommend the process has been a breeze and although we had a lot to do she was patient with me too :)
5/5
GoogleGreat service, friendly staff
5/5
GoogleRob and Charlotte were fantastic showing me around the property, made me feel confident I was in good hands. All my questions were answered with enthusiasm. The process was really efficient, I viewed the property on a Tuesday and was offered the apartment on the Friday. Tip top job!
Agent replied
Thank you Simon for the lovely review :)
5/5
FacebookJess & Tom have been so helpful from start to finish & have made everything so simple, would highly recommend. Lovely staff & would definitely go through sure sales again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Surelet
Which Surelet office has the most reviews?
Burton upon Trent has the most, with 442 reviews rated 4.5 out of 5, followed by Gloucester with 353.
Where are the Surelet offices?
The five Surelet offices, by town:
- Burton upon Trent: 14 Market Place, Burton upon Trent, Staffordshire, DE14 1HA
- Cheltenham: 23 Bath Street, Cheltenham, Gloucestershire, GL50 1YA
- Gloucester: 7a Worcester Street, Gloucester, Gloucestershire, GL1 3AJ
- Hemel Hempstead: 5a Marlowes, Hemel Hempstead, Hertfordshire, HP1 1LA
- Smethwick: 346 Bearwood Road, Edgbaston, Smethwick, West Midlands, B66 4ES
Has Surelet won any awards?
Yes. In The Trusted Agent 2026 awards: Surelet, Hemel Hempstead won Platinum.
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