5/5
FacebookReally nice and helpful personnel. Thank you so much
Agent replied
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Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
Surelet estate agents in Burton upon Trent, Gloucester, Smethwick and 2 more
★★★★★
894 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 894 reviews on two platforms, rated 4.4 out of 5 overall.
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Our offices
Surelet's five offices, most reviewed first. Each has its own page.
- Surelet Burton upon Trent14 Market Place, DE14 1HA442 reviews · 298 on Google (4.3)0 in the last 90 days
- Surelet Gloucester7a Worcester Street, GL1 3AJ353 reviews · 215 on Google (4.4)0 in the last 90 days
- Surelet Smethwick346 Bearwood Road, Edgbaston, B66 4ES63 reviews · 63 on Google (3.4)0 in the last 90 days
- Surelet Cheltenham23 Bath Street, GL50 1YA36 reviews · 36 on Google (3.0)0 in the last 90 days
- Surelet Hemel Hempstead5a Marlowes, HP1 1LA0 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Surelet office
Newest first, from every platform, with the office each review is about. First names only.
Facebook1/5
GoogleAVOID this company at all costs, poor service and its not what it says on the tin. If you really want somewhere to call a home this isn't a place you will find it. Believe me when I say that I regret every ounce of effort, time and money spent...
Agent replied
Hello David, I am confused by your review as we have had no dealings with a David King. If there is anything we can help with or put right, please get in touch on 01283 537120
5/5
GoogleRating only, no written review.
1/5
GooglePoor customer service once we handed notice in after 6 years.waited for call backs and emails that never came.quite rude on the phone and very unhelpful.
Agent replied
Hello Leigher, it is a shame you feel that way especially after so many years. We have been in communication with you regarding the dilapidations and condition of the property after you vacated. It was disappointing for the landlord and this has contributed to a longer timeframe than we would have liked.
5/5
FacebookVery professional approach to letting
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleGreat team and experience
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service by Raman. Managed to get my property quickly to go on rent. Kept me updated and informed at all times. Would highly recommend.
5/5
GoogleGreat estate agents with wonderful staff. Sure lettings are friendly, approachable and honest. They kept in contact and came back to us with feedback from every viewing. I couldn't recommend them enough. Thank you.
5/5
GoogleSurelet first let a property for me in 2007 and I have continued to use Raman ever since. Top class service and would recommend Surelet to friends and family.
5/5
GoogleI have used Raman for the past 9 years and has always been a pleasure to deal with. He has always let my properties swiftly and professionally which is one of the many reasons why I have heavily relied upon Raman's services and practise. I have recommended his services to my family and friends and I wouldn't hesitate in recommending Raman to any potential landlords!
5/5
GoogleFriendly staff, quick to act and sort out any problems with my house should they arise. They only use trusted tradesmen no cowboys. Staff are always pleasant and courteous and get things done quickly when they say they will.
5/5
GoogleRating only, no written review.
5/5
GoogleI have known this company for a number of years and have known in particular the staff who are very personable and professional and are happy to go the extra mile for you. I have had the misfortune of dealing with a number of agents in different capacities and could not place my faith in any one other than SureLet now. Sadly there are far too many unprofessional people in this industry but the knowledge and service provided by the team are exceptional. I will always recommend the company and would urge people to utilise their services.
4/5
GoogleRaman the manager very active and committed to his word and conditions. So cooperative and best quality service. I like to continue with him since he is one of the best in bitmingham Ibrahim Malt
5/5
GoogleSure Lettings Have let out over 20 properties for me and I have had no issues or complaints. Such a professional team and so helpful made mine and the tenants experience so smooth. Would highly recommend them, will be using and continuing to recommend to other investors. Particularly like that the director himself actually comes to greet the tenants and takes viewings himself which speaks volumes.
5/5
GoogleVery professional has been dealing with properties for some time.
4/5
GoogleWe have used Sure lettings to rent out our properties and few of our other family members have used this agency and rent out the property locally . So far had no issue with tenants. Tenants has paid the rent in time and kept properties clean
5/5
FacebookFANTASTIC staff, so helpful and caring about their tenants. I would absolutely use SureLet again, they were a pleasure to deal with, nothing was too much trouble.
Agent replied
Mary Lynch Ive pm'd you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Surelet
Which Surelet office has the most reviews?
Burton upon Trent has the most, with 442 reviews rated 4.5 out of 5, followed by Gloucester with 353.
Where are the Surelet offices?
The five Surelet offices, by town:
- Burton upon Trent: 14 Market Place, Burton upon Trent, Staffordshire, DE14 1HA
- Cheltenham: 23 Bath Street, Cheltenham, Gloucestershire, GL50 1YA
- Gloucester: 7a Worcester Street, Gloucester, Gloucestershire, GL1 3AJ
- Hemel Hempstead: 5a Marlowes, Hemel Hempstead, Hertfordshire, HP1 1LA
- Smethwick: 346 Bearwood Road, Edgbaston, Smethwick, West Midlands, B66 4ES
Has Surelet won any awards?
Yes. In The Trusted Agent 2026 awards, Hemel Hempstead won Platinum.
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