Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
★★★★★
894 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 894 reviews on two platforms, rated 4.4 out of 5 overall.
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Surelet's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
FacebookI'm almost 7 years with Sure let and I'm really happy with this company all staff very friendly and if is some problem they very quickly sorted . I think the is one of the best company . thank you all of you for your support and help :-)
5/5
FacebookMy partner and I are moving to the area and from start to finish Rob has been absolutely fantastic with looking after us and keeping us informed. It's a big move we are making but the support and communication we have recieved have made it so much easier for us. Thank you
5/5
FacebookI have found my experience with sure sales and Lettings excellent, from picking up the phone to returning emails, always being friendly and working with me to ensure a swift transition to my new property. Jess has been extremely professional throughout the process, she has been really responsive to any questions I have had and made sure I’m up to date every step of the way.
5/5
GoogleWe did our first virtual tour with Robert Blakeman who was so patient as we had some technical issues and answered as many of our questions as he could. He responded over email very quickly and was professional throughout.PositiveResponsiveness, Quality, Professionalism
Thanks Bethany
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleHad nothing but a pleasant experience with these guys! Especially Tom. A credit to his company.
5/5
GoogleVery Grateful to Surelet for a quick and smooth moving process even during lockdown. Tom has been fantastic, knowledgeable and helpful. Emails have been responded to promptly and all information given clearly. Will definitely use Surelet again.
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
Hi Jason, thanks for the review, further to our conversations with you, The property you rent is managed by the landlord and it is their decisionthe decision to make, not ours. Understandably you are frustrated as circumstances have changed after you moved in to the property. We wish you all the best for the future.
5/5
GoogleThroughout the entire process of me and my partner getting our first place together, Director Tom was very helpful with great communication and recommendations for places for us. All other agents were very helpful and you can always count on them!
5/5
GoogleI would recommend Rosena and the Surelets team if you are looking to rent a home. Very professional and always available to help. Marco.
Always a pleasure Marco, thanks so much
5/5
GoogleI’ve recently had a viewing from Rob and Jess and the service was really good. Jess seems to know what she’s on about, Rob does well on his viewing, he showed me where every room was. Thanks.
Thanks for review Richard
5/5
GoogleBest one in Birmingham helpfull, friendly, Happy to deal wit them.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
FacebookCustomer service has been brilliant! Jessica Thompson has been extremely helpful; and a credit to the team. Shes polite and has helped throughout the process for me to move out. Thankyou!
5/5
FacebookIn few days moving into new house and want to say big thank you to Jessica for helping us with all the viewing and finally find a great place, very friendly and helpful. And also thank you to Sophie who is guiding us through the moving in process, highly recommend. Five stars!!!
5/5
FacebookMy first time moving into a new apartment so alot of new experiences and things to be thinking about and jess was extremely helpful and an excellent guide with everything and was able to answer any queries we had. Will definitely be recommending to friends and family.
5/5
GoogleAfter 2 years with them, Wonderful staff, great service,, thanks a lot
5/5
GoogleGreat customer service from Rob and Rose, prompt replies to queries and presented themselves in a very kind manner.
5/5
FacebookJess and Rob have both been very friendly, clear and punctual throughout the proccess. We are very happy with their professional treatment towards us as first time renters.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Burton upon Trent has the most, with 442 reviews rated 4.5 out of 5, followed by Gloucester with 353.
The five Surelet offices, by town:
Yes. In The Trusted Agent 2026 awards: Surelet, Hemel Hempstead won Platinum.
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