Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
★★★★★
894 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 894 reviews on two platforms, rated 4.4 out of 5 overall.
612
Reviews on Google
All 5 offices
282
Reviews on Facebook
All 5 offices
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Surelet's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
FacebookI needed 2 properties for 2 clients at short notice, Jess was awesome, she kept in contact with me and found 2 great places and both clients are thrilled with their homes. The whole process was so smooth and nothing was too much trouble for Jess to help me with. I’ll definitely be in contact again when I need more help. Thanks Jess Keith
Thanks Keith, it was a pleasure to work with you too! :)
5/5
FacebookWould 100% recommend Sure Lettings! Rob has be extremely helpful and very efficient, in contact regular with me throughout out the whole process and very fast when getting things sorted. Rob is clearly a great asset to the team, professional, organised and makes the process seem so simple. Amazing customer service 😀
5/5
GoogleRating only, no written review.
5/5
FacebookSure lettings gave us the best experience we could have asked for. As soon as we saw the property online, they arranged an immediate viewing the next day. Jess was very friendly and helpful. Our tenancy was arranged and within 2 weeks we were in our new home. Cant speak highly enough of the service we received. Thank you, Molly & Kez
5/5
GoogleDefinitely recommend using sure lettings! Jessica has been dealing with us since we enquired about viewing a few properties and she has been fantastic, we was about to give up looking for houses, but then we viewed a few houses and she was determined to get us in a property and now it's happening! Thankyou so much jess! X
Thanks Tara, glad Jess was able to help you find something in the end.
5/5
FacebookDefinitely recommend using sure lettings! Jessica has been dealing with us since we enquired about viewing a few properties and she has been fantastic, we was about to give up looking for houses, but then we viewed a few houses and she was determined to get us in a property and now it's happening! Thankyou so much jess! X
Thanks so much for your review Tara! :D
5/5
GoogleI have used Surelet for my properties and the whole team is fantastic. Raman is very proactive and achieved a quick rental at a good rate. Sonja is the office angel who supports Raman. Fantastic team Highly Recommended.
1/5
GoogleRating only, no written review.
5/5
FacebookWould highly recommend 2 anyone very good a lot better than most would like 2 thank Robert he’s been amazing he’s very good with communication and very reliable couldn’t thank him enough for all his help can’t wait 2 move in our new property 😊
Thanks for your comments Tim, we really apprecaite it! :)
5/5
FacebookReceived amazing support from my initial enquiry to paying my deposit! Jessica Thompson was amazingly helpful and knowledgeable about the property and responded efficiently when I had a question And supported me completely through out the Application process. Rosena Cahill was also Amazingly helpful and made me feel at ease with the payment process and made communication quick and easy for a smooth transaction! Overall an efficient and friendly experience and hope that whenever I move to my next place it’ll be as easy as this process was.
Thanks for your comments Mark, Were very glad that you had such a good experience with us! :)
5/5
GoogleRating only, no written review.
5/5
FacebookHad an amazing experience with Rob at Sure Lettings. From the first point of contact he was efficient and professional, a great asset to your team. Everything was well organised and it stood out leaps and bounds above the rest of the agencies I’d got in contact with. Thank you Sure & Rob, for all your time & hard work. 👏🏼
Thank you for your review, we really appreciate your kind words! :)
5/5
FacebookAmazing service! The people from the office were responsive and helpful, referencing was smooth and quick ! Thanks to Jessica who was amazing from the viewing to helping me to move my belongings into the flat as I was all on my own. Strongly recommended 🙏
Thanks Kristina! We hope you are enjoying your new home :)
5/5
GoogleMost professional letting agency. They are great people and always happy to help.
Thanks Utsav 🙏🏻
5/5
GoogleNever had any problems
5/5
GoogleJust got a flat from this letting agency, i couldnt be more happy with the quality of service, a lady named Jessica went above and beyond to help me with my application and my guarantor. I would highly recommend anybody looking for a place to use this letting agency
Thanks Andrew
5/5
FacebookIt was indeed a pleasure to used this letting agent to let my home, I was in a stressful situation and was reassured when I was refer to surelet I must say thanks to Tom for his communication skills and being efficient, I admire his dedication to his job, thank you once again.
1/5
GoogleWOULD RATE 0 STARS IF IT WAS POSSIBLE!!!! I rented a property through surelet initially which was then managed and not maintained by the landlord! Surelet only did the check in and check out reports when I rented this property!! They had nothing to do with anything else in regards to managing the property whilst I occupied this said property... only to suddenly pop up and defend the crook of a landlord when a dispute was made over the deposit by myself! They did all this landlords dirty work!!! And even involved there Director - Paul Saunders! The dispute was raised due to poor living conditions mold ect... which the landlord completey denied and these cow boys backed up!! The point I am trying to make is surelet are liars! And only have there commission and landlords best interests at heart! Do not rent a property through these lot!! They don't care about tenants! And aslong as a landlord is paying them you haven't got a chance!!! AVOID THIS ESTATE AGENTS!!!NegativeQuality, Professionalism, Value
5/5
GoogleI've used Surelet for their letting and management services for years. Have found some quality long term tenants and proprietor takes a personal interest in day to day running which is reassuring.
5/5
FacebookWorking with sure Lettings has been great! Jess the Lettings agent who was in contact with me was an absolute pleasure to work with! Very friendly, very informative, very helpful and always got back to me as soon as she could! The process was smooth and fast! Highly recommend and THANKS!
Thanks so much for your review Jordan, il be sure to pass the feedback on.
5/5
GoogleRating only, no written review.
5/5
GoogleRaman was professional and considerate. He helped us throughout the process, while making sure everyone was safe and taking the appropriate precautions.
5/5
FacebookVery Happy with both lettings and management service provided by Surelet. Its 5 stars. Can't recommend them enough. Keep it up guys!
Thank you for your kind review Kashif Faruqui
5/5
FacebookSo easy from start to finish. Would definitely recommend.
Thanks for your review Matty, good luck with your move. Il be sure to let Jessica know of your recommendation! 👍☺️
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Burton upon Trent has the most, with 442 reviews rated 4.5 out of 5, followed by Gloucester with 353.
The five Surelet offices, by town:
Yes. In The Trusted Agent 2026 awards: Surelet, Hemel Hempstead won Platinum.
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