Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
★★★★★
894 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 894 reviews on two platforms, rated 4.4 out of 5 overall.
612
Reviews on Google
All 5 offices
282
Reviews on Facebook
All 5 offices
Surelet's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
FacebookGood works deserves good recommendation, I met Mr Donald Richard last year for the first time at a conference in London , I invested £25,000 and traded in one month making close to £144,070, since then he has been my professional broker and account manager in Forex trading till date. undoubtedly! I recommend you to expert Mr Donald Richard. Contact: Email: DONALDRICHARDFOREXTRADER@GMAIL.COM WhatsApp: +1(817)4407226
5/5
FacebookMany thanks Rob for the smooth lettings process. Hassle free and would highly recommend your services to anyone😃
5/5
FacebookFirst of all I would like to thank Jessica Thompson and Tom Rowland for all the help and support to get me my new place, they have been amazing and made everything so easy as obviously they handled all the paperwork side of things so I didn't have to worry about anything like that. All I did was provide the relevant documents and it was all sorted out for me by these two great individuals. So easy to work along side. I honestly can't thank you enough. They make suresales and lettings seem like a great company to go to for future properties and I would definitely recommend this company to everyone. Happy New year guys, hope you all have a great one.
5/5
Facebookwould definitely recommend them Jessica Thompson has dealt with us and has gone above and beyond to help. thank you sure letting
5/5
FacebookI would 100% always go with sure sales and lettings they have been fantastic and especially Jessica Thompson she has been amazing and gone above and beyond can not thank here anoth. Thank you x
5/5
FacebookFantastic service from Rob, letting our property has been swift and easy, we will be using Surelet again.
5/5
FacebookIncredible service from Rob and Sophie while moving into my new place during lockdown/restrictions. They were both very friendly and helpful throughout the whole process and I can't recommend them enough! :)
Good works deserves good recommendation, I met Mr Donald Richard last year for the first time at a conference in London , I invested £25,000 and traded in one month making close to £144,070, since then he has been my professional broker and account manager in Forex trading till date. undoubtedly! I recommend you to expert Mr Donald Richard. Contact:…See more
5/5
GoogleThe team at Sure have looked after my property for a number of years now following a tenancy move where my agents at the time weren’t proactive to replace tenants. Jemma of Sure, assured me this wouldn’t be the case if I placed my trust in them and she want wrong. Since then Rob, Tom and a few other members have the team have kept the property occupied and dealt with the nuances that come with being a landlord. 100% impressed with Sure, we work with them professionally too now due to their standards, if you’re a landlord, give them a bell. You won’t be disappointed.
5/5
FacebookMe and my girlfriend dealt with Robert and I couldn’t be more impressed. Helped us from minute one and never left us in the dark. Definitely one of the clearest, smoothest transitions into renting a property I have ever experienced. Would definitely recommend!!
This is so great to hear, thanks so much for your comments, i will pass your feedback on to Robert! :)
1/5
GoogleI have spotted a property to let since November and contacted them around mid November. Since that time I have tried numerous times to contact their branch by phone or email but no luck... Thus I have decided to go by myself and have a look to see what's is going on by their office. I met a girl in the reception who told me that I should have an appointment to visit the office. When I challenged her for not being kind to send a reply that they had already give the property to someone else since December, (although it is still on their website), she started to say that it is not their job to reply to inquires when the house is given. Then I asked if as I have seen a similar property on the window about it and she said that this property is not available and she tried to show me another one. I said that that area is out of my interest and thanked her. Well I don't think that I will try to do business with this office again for obvious reasons....
Thank you for putting this on our attention. Our office was close over the Christmas period. I would forward your review to my manager. However if property is still on the website because tenants application is still in progress. I apologise if you have been left with this experience. If you can email your details We will try to help you find other property for you. Kind regards Sure Sales & lettings
1/5
GoogleI called to ask about one of their listed properties, when I asked about said property they told me the landlord doesn't accept children. Your advertisment online doesn't say say so because it will get removed because it is discriminatory. You are implicitly promoting discrimination by listing that property and when confronted I was told they will tell the landlord. They did not even follow up and offer something else or ask if I'd be interested in any other properties. Solid 1/5 from me.NegativeQuality, Professionalism
5/5
GoogleDealt with Tom, polite, straightforward and easy move.
5/5
GoogleI had a fantastic experience with these guys. The communication is very strong, any queries you have will be answered very quickly even via email. Tom did a fantastic informative viewing and was a pleasure to deal with.
5/5
GoogleHave used Sure Lettings for a couple of years now and feel i have had excellent service from the whole team at an affordable rate. Raman has always worked hard to keep the property rented out , and Kelly and Sonja are always on hand to answer and sort out any questions I may have ,making a great team -- Highly Recommend and would be my first port of call for a Letting service in the area.
5/5
FacebookCommunication and support has been superb from the initial enquiry, through the viewing (just the one needed) process, to now having received confirmation of new tenants inbound. Friendly and professional bunch.
5/5
FacebookGreat service and speediness for the whole rental orocess. Jess at the Burton on Trent branch has been a real star in helping my mum and dad secure the house they wanted and ensured it all went smoothly. Thank you for your work!
5/5
FacebookGreat efficient service!. From 1st phone call Robert made things easy keeping me informed every step of the way. Highly recommended.
5/5
GoogleI had a fantastic experience with these guys. The communication is very strong, any queries you have will be answered very quickly even via email. Tom did a fantastic informative viewing and was a pleasure to deal with.
5/5
FacebookGreat company to deal with and all queries were answered quick and efficient. Easiest move to date. Thanks and keep up the good work.
5/5
FacebookI have been using sure sales and letting for 7 years as a landlord. Their service has been impecible in every instance. Tom Rowland from the Burton on Trent branch has been an amazing point of contact for me - professional, works to a high standard and answers any queries promptly. I highly recommend sure sales and letting from. landlords perspective.
Thank you so much Romana :)
5/5
FacebookRecently dealt with Jess at Sure Lettings and can’t thank her enough for finding us a fantastic house/location in such a short turnaround time too / I was getting no where with other letting agencies - Jess went over and above and came up tops. I would definitely recommend her to both tenants and landlords .
Thank you so much for your review Laura, we are so happy that you are all settled and wish you all the best! :)
5/5
FacebookFirst time moving out of the family home. Rob has been fantastic throughout the process always keeping us up to date and informing us of any changes. Friendly and professional with a bit of banter added In for good measure. Highly recommend Sure
Thanks Alex...🙏🏻... hope you enjoy your first home. Sorry about Rob’s banter 😂🤦🏻♂️
5/5
FacebookJess went above and beyond was very helpful with every aspect of helping me get into my new home I would highly recommend her
Congratulations on your new home James, we hope it all goes smoothly! :)
5/5
FacebookEasy to contact them, very helpful and nice, professional but also humanly kind. Jessica was great in resolving all of our queries and made the moving in process stress free
We will be sure to let Jessica know your kind feedback, thank you! :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Burton upon Trent has the most, with 442 reviews rated 4.5 out of 5, followed by Gloucester with 353.
The five Surelet offices, by town:
Yes. In The Trusted Agent 2026 awards: Surelet, Hemel Hempstead won Platinum.
