Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
★★★★★
894 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 894 reviews on two platforms, rated 4.4 out of 5 overall.
612
Reviews on Google
All 5 offices
282
Reviews on Facebook
All 5 offices
Surelet's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
FacebookVery professional service and chased lots of things up to get to completion. Phoebe Davies Gibb I highly recommend as she worked tirelessly whilst I was in the process of buying/selling.
Thanks Jack...hope you’re enjoying your home ☺️
5/5
FacebookWe rented for 5.5 years with Surelet and had no issues. Tara was our property manager and sorted everything for us as soon as possible. Very professional and polite service.
Thank you Emma 🥰
5/5
FacebookWhile planning to move to derby, I searched for a suitable and affordable property on zoopla in last September and targeted a terrace house. My agent Phoebe Davies-Gibbs is so helpful, especially to me buying a house in UK from Hong Kong. Phoebe arranged my friend in UK to view the property, also put much effort to accelerate the process since my lawyer was slow🤥 And now, I’ve moved in to my house, it’s really nice. Thanks Phoebe!
5/5
GoogleGreat team, really helpful and very happy to offer all they can to give you the home you want!
5/5
FacebookRob and Sophie have gone above and beyond for us, extremely kind and genuine people who have been nothing but professional - yet personable and understanding in helping us move home. Would definitely recommend Sure Let to others, and can not thank them enough for helping us through a stressful time. 👌😁
5/5
FacebookSarah Fisher is my property manager and she has been nothing but great help. This is my first rent from property and she and the team have always been quick to react to any problem. Thank you from Blake and Lisa 🙂
Thank you Blake for your kind review, always appreciated 👍
5/5
FacebookI have lived at house for five years and any issues my property manager Sarah has sorted for me as soon as she possibly could. I have never had any problems with Surelet. I would thoroughly recommend them and Sarah as property manager. They are professional, friendly and nothing is too much trouble.
Thank you Darren, much appreciated
5/5
FacebookRob has been helpful through our journey In finding a suitable house. brilliant person, very understanding and couldn't be more happy with the service we have received!
5/5
Facebookexcellent service was recieved from sure and also from Robert Blakeman would highly reccomend.
5/5
FacebookSara Fisher has been excellent to work with. Always professional, promptly replying to emails and enquiries and giving sound advice and support at all times. I would recommend her 100%
5/5
FacebookGreat service and amazing experience overall with members of staff. quick and easy with everything and as I'm moving in for the first time I found it was a very straight forward process with Sure and Sales lettings Gloucester
Thank you for your kind review James. Glad your move in went smoothly
5/5
FacebookSure lettings have been my managing agent since 2004. I have had nothing but exemplary service from them & would very happily recommend to any landlord or tenant. A special shout out to Sarah Fisher who has been my property manager for 6 years and has done a fantastic job for me.
Thank you Mark 👍
5/5
FacebookThanks Mel for sorting the new boiler for my tenants. I hope they’re as pleased as I am at how easily you sorted this out.
Thank you Nicola, I’m sure they will be very happy 👍
5/5
FacebookHad the pleasure of dealing with Robert, Very professional, Only took a week to get the keys to my new flat. Thank you.
Thank you Daryl, glad we could help turn it around so quickly
5/5
FacebookMany thanks especially to Rob for his great service and communication. Would highly recommend.
5/5
FacebookI’ve been with Surelet for many years with multiple properties, they have rented and sold them for me. Always so easy to work with and respond quickly to any issues. Special thanks to Sarah my property manager who looks after me 🤗
Thank you James for your kind words!
5/5
FacebookI have been with SureLet for years, would highly recommend. Melanie N, is such an amazing and professional person to have on your team. Always there to help or advice where needed and responds quickly. Couldn't be happier! Thank you so much.
Thank you Josh for your kind words
5/5
FacebookI have rented my property with Sure Lettings for two years, and have always received a helpful and friendly service from all members of staff 😊 I'd highly recommend them!
Thank you very much for your kind review
5/5
FacebookHad a chance to rent from this company. BIIIIG thanks to Robert Buckley for letting us the flat. Everything went well eventhough we came from abroad. After we got the keys, property manager, Tara Breeze, was assigned to us. Very happy with her communication. She was always friendly, helpful and replied in pretty much no time.
Thank you for your kind review Tomas
5/5
FacebookI’ve had many experience with letting agents but Surelet Gloucester has been absolutely top notch! Even with the pandemic, their service has been of great quality. Especially with agent Tara, she has been an absolute gem with helping you with anything and answering all questions.
5/5
FacebookSarah who looks after my property is very easy to deal with, helpful at all times and committed to delivering a great service. I know that my property is in safe hands and that she and the rest of the surelet team do what they can to resolve any issues very quickly with the utmost professionalism. Great service
Thank you for your kind review Connie
5/5
Facebookgreat agent,very helpful especially during difficulties of covid,very responsive melanie is always so helpful
5/5
FacebookI have been with Surelet for years and the service received is prompt, efficient and professional. Tara Breeze is always helpful and gets the job done with a smile! Very happy with the service and would recommend them to anyone wanting to let their property.
Thank you very much for your kind words Sarah
5/5
FacebookGreat service from Melanie Newcombe, always quick to respond and gets things done. Very professional.
Thank you for your kind review Sophie
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Burton upon Trent has the most, with 442 reviews rated 4.5 out of 5, followed by Gloucester with 353.
The five Surelet offices, by town:
Yes. In The Trusted Agent 2026 awards: Surelet, Hemel Hempstead won Platinum.
