5/5
FacebookThe whole process was made so easy from start to finish and went through really quickly. Thank you so much to Jessica Thompson who handled everything fantastically.
Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
Surelet estate agents in Burton upon Trent, Gloucester, Smethwick and 2 more
★★★★★
894 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 894 reviews on two platforms, rated 4.4 out of 5 overall.
612
Reviews on Google
All 5 offices
282
Reviews on Facebook
All 5 offices
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Our offices
Surelet's five offices, most reviewed first. Each has its own page.
- Surelet Burton upon Trent14 Market Place, DE14 1HA442 reviews · 298 on Google (4.3)0 in the last 90 days
- Surelet Gloucester7a Worcester Street, GL1 3AJ353 reviews · 215 on Google (4.4)0 in the last 90 days
- Surelet Smethwick346 Bearwood Road, Edgbaston, B66 4ES63 reviews · 63 on Google (3.4)0 in the last 90 days
- Surelet Cheltenham23 Bath Street, GL50 1YA36 reviews · 36 on Google (3.0)0 in the last 90 days
- Surelet Hemel Hempstead5a Marlowes, HP1 1LA0 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Surelet office
Newest first, from every platform, with the office each review is about. First names only.
Facebook5/5
Facebooka big big thank you to Jessica Thompson for all her help with renting our house. she was so helpful and friendly. The process was very smooth and quick! would 100% recommend!
5/5
FacebookI would definitely recommend. Great service Mitch Baker. First time renting, All my questions answered swiftly. Thankyou
Agent replied
Good Luck with your new property Debra! Thank you for your feedback! ☺️
5/5
FacebookA big thank you to Jessica Thompson and Mitch Baker, both were very helpful and nice. Service was great, the overall process was quick. Can’t express in words how grateful me and my partner are!
Agent replied
Thank you for your review Annie, it’s great to here you have received great service! ☺️
5/5
FacebookI would highly recommend Rob Blakeman for Lettings. Great friendly guy, very knowledgeable and made the process quick and easy
5/5
FacebookRob Blakeman was very friendly and incredibly helpful. Even after bugging him so many times, he was very patient and explained everything to me. The process has been a lot quicker than i thought it would be. Thank you
5/5
FacebookI couldnt ask for a better person to comunicate with than Rob Blakeman. Since the beginning he was very friendly and explained everything. I must appreciate his patience with me :) Top man, he's my big thanks!!!
5/5
FacebookRob Blakeman was very friendly and my letting was sorted within a matter of days with no fuss and all questions answered quickly. Service was much quicker than I thought it could be!
1/5
GooglePhoned to enquire about a house for sale and to arrange a viewing. Phoned 3 times, left 2 messages with contact phone number which I was told would be passed to the sales team, waited 2 days...and still no-one has tried to contact me.
5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Thanks
1/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Hello Todor, Thank you for your remarks, sorry to hear your experience wasn't the best, I understand that the landlord didn't agree to some of your resquests which can be frustrating and disappointing. If you have found our remarks either blunt or direct it may have soemthing to do with your derogatory and offensive communication, despite being warned. I do not expect anyone, especially the team to be spoken to insuch a way and something we don't tolerate.
5/5
GoogleRating only, no written review.
Agent replied
Amazing thanks Lisa
5/5
Googlei have just agreed a rental agreement with Sure lettings and so far has been hassle free. I have been dealing with Jessica Thompson and Robert Blakeman from viewing and through the application and have been kept up to date the entire way
5/5
GoogleVery professional and easy to work with a great service and very nice and people to deal With, which is very hard to find these days
5/5
GoogleGreat service. It’s my first time letting out a property with SureLet and my house was rented in record time. Tom and Rob were quick to respond to all emails, professional and knowledgeable of the area. Thank you both.
5/5
FacebookRobert Blakeman was fantastic! Thoroughly helpful, couldn't reccomend him enough, thank you rob, you've been amazing!
Agent replied
Thank you for your recommendation, we will be sure to pass your feedback on to Robert! ☺️
1/5
FacebookAbsolutely disgraceful my daughter hasn’t had hot water for near on 4 weeks . Just being fobbed off with excuses . The problem could of been sorted within two to three days at the most
Agent replied
We have the directors looking into the issue and will update the tenants as soon as we can
5/5
FacebookWe have just secured a new property with the help of Rob Blakeman at Sure Lettings. Rob was open and honest about the process, the property and about how the relationship between the letting agency, landlord and us as tenants would work. He always had the answers and helped allay our anxieties. Many thanks, Rob!
5/5
FacebookHello, i just want to say i’m very happy , me and my partner we found a house and we want to say a big thank you to Jessica Thompson, she was very very helpful with everything and she help us to finish all paper works fast and she was answear to all my questions, so again thank you Jessica Thompson. If you want to rent, contact her ?? 10/10 stars Best regards
Agent replied
Thanks Valentin, delighted to hear you have had such a great experience with Jess. ??
5/5
FacebookJessica Thompson was very helpful in giving me all the information I needed upon viewing the property and after. Could not be happier!
Agent replied
Thanks so much for your review Harry, it was a pleasure to help you find your new home! ☺️
5/5
FacebookGreat service & quick turnaround especially during Covid-19. Jessica Thompson - you were so helpful & understanding to guide us through the move. Much appreciated. We have our keys.. our new chapter begins. Thank you
5/5
FacebookFantastic service, me and my partner have managed to view and find the perfect place very fast and hassle free. Viewed a place 2 weeks ago and everything's been approved and should be moving in this weekend. Thank you Jessica Thompson for helping us. 10/10
5/5
FacebookSurelet Gloucester have provided a great service with prompt communication from Rob who helped us find our first home and answered any questions we had. Would highly recommend!!
5/5
FacebookGreat service from all. Very swift and professional in finding a tenant, I'd recommend to anyone looking to rent out their property. Thanks Tom and Rob!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Surelet
Which Surelet office has the most reviews?
Burton upon Trent has the most, with 442 reviews rated 4.5 out of 5, followed by Gloucester with 353.
Where are the Surelet offices?
The five Surelet offices, by town:
- Burton upon Trent: 14 Market Place, Burton upon Trent, Staffordshire, DE14 1HA
- Cheltenham: 23 Bath Street, Cheltenham, Gloucestershire, GL50 1YA
- Gloucester: 7a Worcester Street, Gloucester, Gloucestershire, GL1 3AJ
- Hemel Hempstead: 5a Marlowes, Hemel Hempstead, Hertfordshire, HP1 1LA
- Smethwick: 346 Bearwood Road, Edgbaston, Smethwick, West Midlands, B66 4ES
Has Surelet won any awards?
Yes. In The Trusted Agent 2026 awards: Surelet, Hemel Hempstead won Platinum.
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