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Streets Ahead estate agents in London, Croydon, Thornton Heath and 2 more

4.6

★★★★★ Excellent

6,856 reviews across 9 offices and 4 platforms

www.streetsahead.info

Streets Ahead has nine offices, in London (two offices), Croydon (four offices), Thornton Heath, Coulsdon and Purley (Surrey). Together they have 6,856 reviews on four platforms, rated 4.6 out of 5 overall.

Google logo

4.6 / 5

5,336

Reviews on Google

All 9 offices

Facebook logo

4.7 / 5

489

Reviews on Facebook

Business-wide

Yell logo

3.0 / 5

2

Reviews on Yell

All 9 offices

Trustpilot logo

1,029

Reviews on Trustpilot

Business-wide

Our offices

Streets Ahead's nine offices, most reviewed first. Each has its own page.

Latest reviews from every Streets Ahead office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

When I was faced with the necessity of selling a house in High Wycombe (more than 100 miles from where I live) my first move, naturally, was to approach a number of estate agents. Among the replies I received, the one from Kingshills stood out head and shoulders above the rest. Not only was Stephen Grace's tone friendly and reassuring, but he also included a wealth of helpful information and advice to get me started on the process. I had not requested that, or even expected it, and none of the other agencies had made that effort, so from that moment I knew that Kingshills was my preferred choice. I have never had reason to regret that decision. It has been a long road, due to various factors, stretching roughly over a year and a half before we reached completion, but at every step of the way Stephen has shown that same readiness to go out of his way to help, always with unfailing good humour, patience and friendliness. No matter what problem arose, or what kind of help I needed, he was always willing to go the extra mile, sometimes well beyond the call of duty, to make things easier for me. I could not have asked for a more kind, pleasant and totally supportive person to deal with. The motto of Kingshills is "Exceptional service as standard" and this is no idle boast. It is an accurate description of the level of service that they offer to their clients. Selling a house is a major and worrying concern, and I am extremely thankful to have been blessed with such an outstanding company to manage this for me. Marian Hall

Marian · 18 September 2025 · Streets Ahead London (4 - 6 Westow Street)

5/5

Google

Had nice experience with Strrets ahead renting agency in Croydon. I was in touch with Adem, he detailed me on each and every step from viewing till contract to get in to renting. Thanks!

Score · 18 September 2025 · Streets Ahead New Homes

Agent replied · 10 October 2026

Dear Score Bs, Thank you for leaving us a 5* review! We’re so pleased to hear you had a great experience with our Croydon lettings team. Adem will be delighted to know his support made the process clear and straightforward for you. We wish you all the best in your new home and are always here if you need us in the future. Kind regards, Zoe Streets Ahead

4/5

Google

Lanaya has been fantastic,clear and genuinely helpful throughout thank you soo much

Thomas · 18 September 2025 · Streets Ahead New Homes

Agent replied · 10 October 2026

Dear Thomas, Thank you for leaving us a positive review. We are delighted to hear that Lanaya has provided you with such a helpful service throughout your property search. Kind regards, Zoe Streets Ahead

5/5

Trustpilot

I had the pleasure of being supported…

I had the pleasure of being supported by George Barnes. During viewings, George was on time and very knowledgeable about the properties and was generally proactive when other properties that fit my criteria were available.

Asiya · 17 September 2025 · Streets Ahead New Homes

Agent replied · 22 September 2025

Dear Asiya, Thank you for leaving us a 5* review. We are delighted to hear that George was able to provide you with a professional and proactive service during your property search. At Streets Ahead, we pride ourselves on ensuring our clients feel fully supported, and it’s wonderful to know George’s knowledge and dedication made a positive difference to your experience. We will be sure to share your comments with him. Kind regards, Zoe Streets Ahead

4/5

Google

A mixed review. Tom Wright in lettings: fantastic. He salvaged a professional relationship I was ready to abandon. Everyone else: Meh. Their lack of accountability & poor comms were the reasons I’d gotten to that point. Businesses like this need people with good customer skills higher up, overseeing the teams. Hope that happens.

Lu · 17 September 2025 · Streets Ahead New Homes

Agent replied · 10 October 2026

Dear Lu Williams, Thank you for taking the time to share your feedback. We’re delighted to hear that Tom was able to turn things around for you - he’ll be so pleased to know his efforts made a difference. We’re equally sorry to learn that your experience with the wider team fell short of expectations. Clear communication and accountability are things we take seriously, and your comments have been shared with management so we can address them directly. We truly value your honesty, as it helps us improve, and we hope to demonstrate a much more consistent standard in the future. Kind regards, Zoe Streets Ahead

5/5

Google

I had a fantastic experience working with Joshua. He was professional, approachable, and always quick to respond to any questions I had throughout the letting process. Everything was handled smoothly and efficiently, and he went the extra mile to make sure everything was stress free. I’d highly recommend Joshua to anyone looking for a reliable and supportive letting agent.

Abdullah · 17 September 2025 · Streets Ahead London (4 - 6 Westow Street)

Agent replied · 17 June 2026

Dear Abdullah, thank you so much for your positive review for Joshua, I will ensure this is fed back.

4/5

Google

George Barnes was quick to come back to us for an apartment we were after. The apartment had been reserved by someone else while we were talking however since the one who reserved couldn’t proceed with the application, George was vigilant …

Anitha · 16 September 2025 · Streets Ahead Croydon (263 High Street)

Agent replied · 10 May 2026

Dear Anitha, Thank you for leaving us a review! … More

1/5

Google

I must have enquired about a property or signed up via Zoopla at some point about 2 months ago and this estate agents just will not leave me alone, I receive approx 6-10 emails a day from various estate agents and phone calls daily even …

Julia · 16 September 2025 · Streets Ahead Croydon (263 High Street)

5/5

Google

Our experience with Streets Ahead has been excellent from start to finish. We were looking to rent a property in East Croydon, and from the initial viewing to signing the contracts, George Barnes provided outstanding support every step of …

Shreyas · 16 September 2025 · Streets Ahead Croydon (263 High Street)

Agent replied · 10 May 2026

Dear Shreyas, Thank you for leaving us a 5* review. … More

5/5

Google

I would like to express my heartfelt appreciation for George Barnes for his outstanding support throughout my house search journey. From our very first interaction, George was professional, approachable, and genuinely committed to helping …

FARIS · 16 September 2025 · Streets Ahead Croydon (263 High Street)

Agent replied · 10 May 2026

Dear Faris, Thank you for leaving us a 5* review! … More

5/5

Google

I recently had to move at short notice after renting a flat for over 10 years. Naturally, I haven't kept tabs on the renting market and needed some help evaluating my options. …

Chika · 16 September 2025 · Streets Ahead Croydon (263 High Street)

Agent replied · 10 May 2026

Dear Chika O, Thank you for taking the time to share your experience. We're delighted to hear … More

5/5

Google

Thukisaran has been amazing throughout the whole process. He worked so hard to make sure we found a house from street Ahead estate agents. He was always professional, kind, and ready to help us with anything we needed. Thank you so much for …

Charles · 16 September 2025 · Streets Ahead Croydon (263 High Street)

Agent replied · 10 May 2026

Dear Charles, Thank you so much for your amazing review! We're thrilled to hear that … More

5/5

Google

Thanks to the collaboration of Mix we have been able to find a property that we wanted so much. Given the current very complicated situation, this professional has helped us throughout this process. We are really very grateful, the agencies …

Andrea · 16 September 2025 · Streets Ahead Croydon (263 High Street)

5/5

Google

I have been dealing with Thukisaran at Streets Ahead (Croydon Branch) and it’s been spot on. He’s easy to talk to, keeps me in the loop, and actually listens to what I’m after. No hassle, no chasing, he just gets things sorted quickly. …

Office · 16 September 2025 · Streets Ahead Croydon (263 High Street)

1/5

Google

Having dealt with Streets Ahead for over a year whilst renting a property that was managed by them, I cannot recommend that tenants and landlords avoid them enough. They are unprofessional, unresponsive and unhelpful. Having found the …

Ann-Sophie · 16 September 2025 · Streets Ahead Croydon (263 High Street)

Agent replied · 23 January 2025

Dear Ann-Sophie, Thank you for leaving us a review. We are sorry to hear that the service you … More

1/5

Google

Very unprofessional letting company to deal with. This branch is managed by Daisy Mills who is impossible to get through and doesn't return calls or emails. IF you do get through to Daisy, she is particularly unhelpful when trying to deal …

Abdul · 16 September 2025 · Streets Ahead Croydon (263 High Street)

Agent replied · 23 January 2025

Dear Abdul, Thank you for leaving us a review. We are sorry to hear the service you have … More

1/5

Google

Very very worst agency I never ever seen like this before. Please don’t believe with this agency, please don’t proceed with this agency. No response to call , no response to message and mail. There is no responsible person for our house …

CHRISTY · 16 September 2025 · Streets Ahead Croydon (263 High Street)

Agent replied · 24 October 2024

Dear Christy, Thank you for leaving us a review. We are sorry to hear on this occasion the … More

5/5

Google

I recently secured a property through Streets Ahead and was highly impressed with the level of professionalism and efficiency throughout the process. [Agent’s Name] provided excellent support, ensuring that communication was clear and …

Sima · 16 September 2025 · Streets Ahead Croydon (263 High Street)

1/5

Google

I contacted this estate agents for a rental and like most people in the UK I have debt and despite my gross being way above their standard for the property I was treated with utter disrespect I was spoken to like I was nothing and told that …

Butterfly · 16 September 2025 · Streets Ahead Croydon

5/5

Google

Hello, I would like to tell you about my experience with Streets Ahead Croydon. I spent a lot of time looking for a flat in other agencies until one day I received a phone call from Denim who told me that they had a flat for me and that I …

Iris · 16 September 2025 · Streets Ahead Croydon

Agent replied · 13 May 2026

Dear Iris, Thank you for leaving us a 5* review! We are delighted to hear that Denim and … More

5/5

Google

Huge thanks to both Denim and Kirstin for helping me secure my new home so quickly! Both were extremely responsive, professional and happy to help with any viewings/queries promptly! …

Becki · 16 September 2025 · Streets Ahead Croydon

Agent replied · 13 May 2026

Dear Becki, Thank you for leaving us a 5* review. We are delighted to hear that you could … More

5/5

Google

I truly appreciate the resilience and awesome experience I had with George Barnes He was very helpful and always keeping me posted as I was tirelessy searching for an apartment .His resilience and professionalism was an upbeat and …

Quinto · 16 September 2025 · Streets Ahead Croydon

Agent replied · 13 May 2026

Dear Quinto, Thank you for leaving us a 5* review! We are delighted to hear that George from … More

1/5

Google

Terrible experience. I recently moved into a property managed by Streets Ahead, and the experience …

Chinedo · 16 September 2025 · Streets Ahead Croydon

Agent replied · 4 May 2025

Dear Chinedo, Thank you for your review and sorry to hear on this occasion the service you … More

1/5

Google

Absolutely wouldn't rent from these, wouldn't trust them to walk a dog. Won't sort anything out, staff won't do anything, except demand money. Flat sub standard with issues, didn't wanna know, ignoring when requesting deposit back. Do not …

Kev · 16 September 2025 · Streets Ahead Croydon

Agent replied · 13 May 2026

Dear Mr Simmons, Thank you for your review and sorry to hear on this occasion the service you … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Streets Ahead and its branches won awards at EA Masters in three years, most recently 2020.

EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.

EA Masters by year, 2018 to 2020

Source: EA Masters winners lists, as published, linked by year.

The British Property Awards

Streets Ahead and its branches won awards at The British Property Awards in two years, most recently 2024.

British Property Awards winners in two years, the group and its branches: 2023, 2024.

British Property Awards by year, 2023 to 2024

Source: The British Property Awards winners lists, as published, linked by year.

Lettings Agency of the Year Awards

Streets Ahead and its branches won awards at the Lettings Agency of the Year Awards in three years, most recently 2015.

Lettings Agency of the Year winners in three years, the group and its branches: 2012, 2014, 2015.

Lettings Agency of the Year by year, 2012 to 2015

Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.

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Questions about Streets Ahead

Which Streets Ahead office has the most reviews?

London (4 - 6 Westow Street) has the most, with 1,763 reviews rated 4.7 out of 5, followed by London (25 High Street) with 1,470.

Where are the Streets Ahead offices?

The nine Streets Ahead offices, by town:

Has Streets Ahead won any awards?

Yes. At The British Property Awards 2024 its branches won 2 Gold awards. The group and its branches have also won 15 other industry awards since 2012.

Reviews may appear on more than one platform.

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