Trusted Agent profile Β· Surrey

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Streets Ahead estate agents in London, Croydon, Thornton Heath and 2 more

4.6

β˜…β˜…β˜…β˜…β˜… Excellent

6,856 reviews across 9 offices and 4 platforms

www.streetsahead.info

Streets Ahead has nine offices, in London (two offices), Croydon (four offices), Thornton Heath, Coulsdon and Purley (Surrey). Together they have 6,856 reviews on four platforms, rated 4.6 out of 5 overall.

Google logo

4.6 / 5

5,336

Reviews on Google

All 9 offices

Facebook logo

4.7 / 5

489

Reviews on Facebook

Business-wide

Yell logo

3.0 / 5

2

Reviews on Yell

All 9 offices

Trustpilot logo

1,029

Reviews on Trustpilot

Business-wide

Our offices

Streets Ahead's nine offices, most reviewed first. Each has its own page.

Latest reviews from every Streets Ahead office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Excellent service, they helped us through a lengthy purchase on our first property! Jo Hardcastle was especially helpful!

Mark Β· 12 September 2025 Β· Streets Ahead London (4 - 6 Westow Street)

Agent replied Β· 12 May 2026

Thanks Mark for the positive review!

5/5

Google

Thank you so much to Jo, Tracy and Kizzie for their hard work in getting us to completion and helping push things along in the process. It was nice to enjoy our first cup of tea and some biscuits when we got the keys.

Mudasser Β· 12 September 2025 Β· Streets Ahead London (4 - 6 Westow Street)

Agent replied Β· 12 May 2026

Thanks Mudasser, I bet that tea tasted that little bit sweeter in your new home - enjoy!😊 …

1/5

Google

I've bought, built and sold properties every year for the last ten. We have a beautifully renovated house to sell in Whitley Lodge, with a substantial plot of land attached. After multiple calls, and no response to emails I'll take my business elsewhere. If 0 stars was an option I would have given it. For anyone selling a property over Β£350k, please look at the reviews/ratings before signing up with this company.

Sunny Β· 11 September 2025 Β· Streets Ahead London (4 - 6 Westow Street)

5/5

Google

Great customer service from Alice. She was a huge help with renting my flat. She is a very friendly person with a very pleasant attitude. I highly recommend her.

Justyna Β· 11 September 2025 Β· Streets Ahead London (4 - 6 Westow Street)

Agent replied Β· 11 June 2026

Thank you, glad Alice could help with your rental😊 …

5/5

Google

This is my first time using estate agent to rent a house and all staff who attended to me were professional and knew what they were doing. I also acknowledge Mr Alex Richard (my house manager) for his fast and reliable service, also Ms Evie who signed me up from start to the end. Thank you

Chinenye Β· 11 September 2025 Β· Streets Ahead London (4 - 6 Westow Street)

Agent replied Β· 11 June 2026

Thank you, glad the team could help!😊 …

5/5

Google

Thank you Alex for sorting out all the repairs work for me. You’re always so helpful.

Ifrah Β· 11 September 2025 Β· Streets Ahead London (4 - 6 Westow Street)

Agent replied Β· 11 June 2026

Thanks Ifrah!

5/5

Google

Great service, Luke is a great property manager who is incredibly attentive and any issues raised is dealt with in a very professional manner

Dane Β· 11 September 2025 Β· Streets Ahead London (4 - 6 Westow Street)

Agent replied Β· 11 June 2026

Thanks Dane!

5/5

Google

Teddy has been fantastic when I have needed anything and renting with MS has been an easy experience.

Robyn Β· 11 September 2025 Β· Streets Ahead London (4 - 6 Westow Street)

Agent replied Β· 11 June 2026

Thanks Robyn, glad we could help😊 …

5/5

Google

Mix has been super helpful and really chill. He's still helping me find the right place and keeps sending me good options. Thanks Mix.

Anjell Β· 10 September 2025 Β· Streets Ahead Croydon (263 High Street)

5/5

Google

Me and my partner where looking to move and George helped us make the process of moving and doing viewings much easier he is quick to respond to emails and phone calls. I'd really recommend this agency and George is the man to talk to if you want to move!

Cristi Β· 10 September 2025 Β· Streets Ahead Croydon (263 High Street)

5/5

Google

Amazing service, Thuki has been really helpful throughout the process. It is my first time moving to London, and this was by far the best service i have received πŸ™‚ 10/10 …

Art Β· 10 September 2025 Β· Streets Ahead Croydon (263 High Street)

5/5

Google

Very good communication. Our initial offer on a property was rejected but Thuke was swift to get us into another property. Thank you

Josephine Β· 10 September 2025 Β· Streets Ahead Croydon (263 High Street)

5/5

Google

Rating only, no written review.

Michael Β· 9 September 2025 Β· Streets Ahead London (4 - 6 Westow Street)

Agent replied Β· 9 July 2026

Hi, Michael. Your feedback is highly appreciated. Thank you so much for the review!

5/5

Google

Great service, kept me updated throughout the whole process, my house was sold very quickly. Thanks to a great team that go over and above. …

David Β· 9 September 2025 Β· Streets Ahead London (4 - 6 Westow Street)

Agent replied Β· 9 July 2026

Hi, David. Thank you so much for leaving us a stellar review!

5/5

Google

We found Possible to be a fantastic estate agent. They were friendly, informative and professional. The service was second to none. We loved the marketing style and the way they captured our home. Can't recommend them enough.

Davie Β· 9 September 2025 Β· Streets Ahead London (4 - 6 Westow Street)

Agent replied Β· 9 July 2026

Hi, Davie. Thanks for taking the time to share your positive experience. We truly appreciate it!

5/5

Google

We had a great experience with possible and would highly recommend. Staff were extremely friendly and proactive. 10/10 service, thank you to you all.

Alastair Β· 9 September 2025 Β· Streets Ahead London (4 - 6 Westow Street)

Agent replied Β· 9 July 2026

Hi, Alastair. We appreciate the kind words and are glad we could provide you with a positive experience!

5/5

Google

Possible were professional and friendly throughout the selling process. The photos were high quality and communication from the team was excellent.

Laura Β· 9 September 2025 Β· Streets Ahead London (4 - 6 Westow Street)

5/5

Google

Great service sold with in a week kept in touch at all times during the process Friendly staff great to work with

Neil Β· 9 September 2025 Β· Streets Ahead London (4 - 6 Westow Street)

Agent replied Β· 9 July 2026

Hi, Neil. Thank you so much for leaving us a stellar review!

5/5

Trustpilot

A big thank you to Sofia and Kirsten…

A big thank you to Sofia and Kirsten for helping me move it to my new place. The process was smooth and quick! One day I was viewing and in no time I had my keys. They both kept me updated through the referencing process and I would definitely recommend using streets ahead if your looking for a place in the Croydon borough.

Karina Β· 8 September 2025 Β· Streets Ahead New Homes

Agent replied Β· 22 September 2025

Dear Karina, Thank you for leaving us a 5* review. We're thrilled to hear Sofia and Kirsten made your move smooth and stress-free. We'll be sure to pass on your thanks, they’ll be delighted to hear it. Wishing you all the best in your new home! Kind regards, Zoe Streets Ahead

5/5

Google

Quick easy sale. Anil was with us all the way and very helpful

Craig Β· 8 September 2025 Β· Streets Ahead Purley

Agent replied Β· 8 July 2026

Thank you Craig, it was a pleasure helping you take the next step of your journey. We all have 2 lives, we live our best one when we realise we only have one.

1/5

Trustpilot

It's all started from a first day of…

It's all started from a first day of moving in, when the room wasn't cleaned and when more and more problems came out including fire risk alarm beeping and no one bothered to answer the requests from 6 tenants. It's three months after I've left and still didn't get my deposit back, no answer to multiple emails. Also the claim put through the Tenancy Deposit Scheme is left without any answer for over a month. They will do everything to get your money and then forget about you. Disgraceful company, avoid the future problems. Thornton Heath branch and Head Office. Looks like it's time to do legal action.

Remi Β· 8 September 2025 Β· Streets Ahead New Homes

Agent replied Β· 22 September 2025

Dear Remi, We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide. We take all feedback seriously and would like to investigate this matter fully. Please email us directly at clientcare@streetsahead.info with your full name and tenancy details so we investigate this further. Kind regards, Zoe Streets Ahead

5/5

Google

Nathan, Sam, and the whole team have been nothing short of spectacular. We had to deal with a lot of issues on a transaction that took nearly 9 months to complete, but they were always extremely supportive and helpful. Suffice to say, we would have never managed to buy our property without their help.

Giovanni Β· 8 September 2025 Β· Streets Ahead Purley

Agent replied Β· 8 June 2026

Dear Giovanni Angioni, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Ade is a fantastic guy, he gave us attention and good professional, he is best at what he does, I give him 11 over 10

Saheed Β· 7 September 2025 Β· Streets Ahead London (4 - 6 Westow Street)

Agent replied Β· 7 May 2026

Dear Saheed, Thank you for leaving us a 5* review. … More

5/5

Google

First rate team and made the search and buying process very easy with help given all along the way. A particular shout out and thanks to Hannah in the main!

Dave Β· 6 September 2025 Β· Streets Ahead London (4 - 6 Westow Street)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Streets Ahead and its branches won awards at EA Masters in three years, most recently 2020.

EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.

EA Masters by year, 2018 to 2020

Source: EA Masters winners lists, as published, linked by year.

The British Property Awards

Streets Ahead and its branches won awards at The British Property Awards in two years, most recently 2024.

British Property Awards winners in two years, the group and its branches: 2023, 2024.

British Property Awards by year, 2023 to 2024

Source: The British Property Awards winners lists, as published, linked by year.

Lettings Agency of the Year Awards

Streets Ahead and its branches won awards at the Lettings Agency of the Year Awards in three years, most recently 2015.

Lettings Agency of the Year winners in three years, the group and its branches: 2012, 2014, 2015.

Lettings Agency of the Year by year, 2012 to 2015

Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.

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Questions about Streets Ahead

Which Streets Ahead office has the most reviews?

London (4 - 6 Westow Street) has the most, with 1,763 reviews rated 4.7 out of 5, followed by London (25 High Street) with 1,470.

Where are the Streets Ahead offices?

The nine Streets Ahead offices, by town:

Has Streets Ahead won any awards?

Yes. At The British Property Awards 2024 its branches won 2 Gold awards. The group and its branches have also won 15 other industry awards since 2012.

Reviews may appear on more than one platform.

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