Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotAppalling homes
Appalling homes, appalling company. Our build was delayed for months. Once in, we've discovered they're useless builders using cheap materials and incompetent subcontractors. Problem after problem after problem. We've had scaffolding up twice to repair our leaky roof. The roof still leaks! The top floor toilet was not fitted properly and leaked on to the floor below. The middle floor toilet was not fitted properly and meant our water usage and charges sky-rocketed. Internal door handles breaking. External doors not fitted properly and let in the cold. The kitchen is cheap and falling to pieces. I could go on. Shameful company, dreadful customer service, who'll probably respond to this feedback with more lies and a promise to address problems. I've contacted the NHBC a number of times, it seems this is the best way of getting action. I cannot write anything positive about the company. They should be ashamed.
S · 9 January 2023 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Thank you for bringing these matters to our attention, all feedback is important to us. Unfortunately, we are unable to assist with snagging matters via this platform however we are aware that you are already in contact with the Customer Services team and the NHBC regarding your issues. Please rest assured we will share your comments internally for review. Kind regards, Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotThe site management are always on hand…
The site management are always on hand if needed. And the site office staff are really welcoming. Very good build quality, just minor snagging required.The site is still under construction as is the bypass on the north side. The wider area of the Wyre is nice countryside with the more retail shopping/entertainment on the Blackpool side of Poulton. Overall a positive experience being here for only two weeks.
Steven · 23 December 2022 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Thank you Steven for your kind words! The team at Moorfield Park will be delighted to hear your feedback. On behalf of us all, we wish you many happy years with your Jones home.
★★★★★ 5/5
TrustpilotGreat customer service and all site…
Great customer service and all site staff have been fantastic.
Tom · 7 December 2022 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Hi Tom,Thank you for your kind words and for taking the time to leave this review. Our site team will be delighted. We wish you many happy years with your Jones home.
★★★★★ 1/5
Trustpilot21 months in property and still waiting…
21 months in property and still waiting for items on 7 day snag list to be completed. Multiple issues throughout this process. Company only cares about selling new houses, the finish of the properties is shabby and they have 0 interest in remedial works.This isn't my first new build, but Jones are bottom of the list in my view
Kevin · 15 November 2022 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Dear Kevin,Sorry to read your concerns and this isn’t the type of feedback we would hope to receive. Unfortunately, we are unable to assist with snagging matters via this platform. We have passed your comments onto the Regional Customer Services team who will contact you directlyKind regards, Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotHelpful and patient.
The sales team was helpful and reassuring every step of the way. They never got tired of my numerous calls.
Joedeen · 8 November 2022 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Thank you Joedeen for your kind words! The team will be delighted to hear your feedback. On behalf of us all, we wish you many happy years with your Jones home.
★★★★★ 1/5
TrustpilotWorst customer care
Worst customer care. Snags not completed a year and a half later. Do not expect them to do anything in a timely manner and when they do, there are months of no communication in between.
R.W · 2 November 2022 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Dear R.WThank you for bringing this matter to our attention, all feedback is important to us. Please rest assured we will share your feedback internally. Kind regards, Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotPurchase at Moorfield in Poulton Le Fylde
The sales staff and site manager were very helpful, especially as my wife and I live abroad and so were dealing with them remotely. The sales staff kept in touch regularly and answered any queries we had in a timely manner. We felt that all concerned were looking after our interest.
Mature · 1 November 2022 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Thank you for your 5* review. We are thrilled to hear of your enjoyable journey to owning your new Jones Home. We wish you many years of happiness to come.
★★★★★ 5/5
TrustpilotPerfect from start to finish
Perfect from start to finish. So happy with our beautiful new home.
Ellie · 26 October 2022 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Thank you Ellie for your feedback and for taking the time to share your experience with us! On behalf of us all, we wish you many happy years with your Jones home.
★★★★★ 5/5
TrustpilotMade my move so pleasant and with Karen…
Made my move so pleasant and with Karen and nicole helping.
Rob · 25 October 2022 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Thank you Rob for your kind words! The team at Walnut Grange will be delighted to hear your feedback. On behalf of us all, we wish you many happy years with your Jones home.
★★★★★ 5/5
GoogleSophie from Stonebridge helped us find the perfect apartment and guided us through the process wonderfully.
Matthew · 12 October 2022 · Stonebridge and Co
★★★★★ 5/5
GoogleWe rented with Stonebridge for 2.5 years and it was a great experience. Fiona was wonderful - always quick to respond to any query and kept us in the loop. Would highly recommend!
Nadine · 12 October 2022 · Stonebridge and Co
★★★★★ 5/5
GoogleWe liaised with Fiona at Stonebridge - she always responded quickly and sorted any queries/ questions without any hassle! Stonebridge is one of the best estate agents I’ve ever used. Would recommend to others.
Beth · 12 October 2022 · Stonebridge and Co
★★★★★ 5/5
GoogleAfter having dealt with terrible estate agents (most of the big names) what a relief to find Stonebridge & Co. They were thorough and considerate, I felt like I was being taken seriously as a tenant and things were done in my interest as well as the landlord's one. Sophie matched us with the perfect property and it was such a refreshing and smooth experience!
Corinne · 12 October 2022 · Stonebridge and Co
★★★★★ 5/5
GoogleWe recently bought our property through Stonebridge. Peter and the rest of the Stonebridge team were a pleasure to deal with - always polite, courteous and friendly. It's a small agency and staff take real pleasure in the personal touch. We were very happy with them and would recommend!
Stephanie · 12 October 2022 · Stonebridge and Co
★★★★★ 5/5
GoogleThanks to the team at Stonebridge & Co. Peter & Claire worked tirelessly to dispose of two complex opportunities that required a real understanding of what we as a group were trying to achieve. I wouldn't hesitate in using them again.
Anthony · 12 October 2022 · Stonebridge and Co
★★★★★ 5/5
GoogleSophie and Asher have been amazing. I rented an apartment from them and received such good service, communication and friendly assistance , I cant recommend enough. Thanks again for all the help.
Nick · 12 October 2022 · Stonebridge and Co
★★★★★ 5/5
GoogleWe could not recommend Stonebridge & Co enough. They have provided an absolutely excellent service in selling our property. Jonny has been extremely helpful and always available to our requests and carried out perfect communication between the parties involved. And Peter has always been at hand whenever needed and always helpful. They are such nice people to deal with when going through this kind of process that can be quite stressful at times. Thanks again for your services.
Virginia · 12 October 2022 · Stonebridge and Co
★★★★★ 1/5
TrustpilotDo not buy a house on the Bolsover…
Do not buy a house on the Bolsover sites. They are shocking build quality to a point that you would rather be better off living in a shed. See all the other reviews.
Tim · 11 September 2022 · Stonebridge Homes Wakefield
★★★★★ 5/5
GoogleRating only, no written review.
Claire · 27 August 2022 · Stonebridge and Co
★★★★★ 5/5
GoogleFriendly great team easy to work with
Charles · 27 August 2022 · Stonebridge and Co
★★★★★ 5/5
GoogleAsher and Fiona at Stonebridge in Highgate gave us excellent service. When we had questions or a fault, they got back to us right away. A friendly and professional lettings agency that we highly recommend!
Rosalind · 27 August 2022 · Stonebridge and Co
★★★★★ 5/5
GoogleAsher and Sophie at Stonebridge & Co are exceptional. We were looking for a rental, and they both went above and beyond to help us out. When we put in an offer on the asking price for a property, the landlady put us on hold for more than a week to check demand. During this time Sophie was considerate to continue to keep us posted about any developments and Asher even called out of office hours to make sure we were up to date and suggest new ideas. Asher also showed incredible expertise (and patience) when we paused to think twice about rental and considering pursueing buying instead. It's rare to meet anyone so compasionate and thorough! Thank you both for your service during a very stressful time finding a new home.
Lene · 27 August 2022 · Stonebridge and Co
★★★★★ 5/5
GoogleAsher Ndiwe at Stonebridge & Co recently handled the letting of our Muswell Hill property. It was one of the best experiences we have ever had in dealing with an estate agent. Asher pursued the marketing and successful letting of our property with breathtaking professionalism, diligence, intelligence and level of nuance you rarely see in any field. Always there to answer questions or suggest alternative approaches to marketing and incredibly personable to boot. We can not recommended Asher and Stonebridge & Co enough to any potential client of his. A truly great experience all round.PositiveResponsiveness, Quality, Professionalism, Value
Adam · 27 August 2022 · Stonebridge and Co
★★★★★ 5/5
GoogleI’m very happy with Stonebridge and they really made buying a property smooth and less stressful. Lou was very responsive and professional, always happy to assist. Claire and Peter also offered great help. I am very pleased with the experience and definitely happy to recommend them to family and friends!PositiveResponsiveness, Quality, Professionalism, Value
Y · 27 August 2022 · Stonebridge and Co
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
