Stonebridge Homes estate agents in Wakefield, London, Barnard Castle and 5 more

★★★★★ 5/5

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Amazing home from jones

Unbelievable experience from start to finish all the jones team have been more than helpful from sales people to the foremans of the site more than happy with the standards of our new beautiful happy home it's perfect.big thanks to my plastering contractor jacksons plastering and the contract managers who have helped us and gave us the chance to plaster our own home such a great experience.

Simon · 21 August 2023 · Stonebridge Homes Wakefield

★★★★★ 1/5

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No care for their customer

We live in a Jones home about 16 years old. The company own a line of trees behind our property and do not maintain them. They are now about 40 feet high. We get constant huge branches crashing into our garden and onto our garden room roof (some are over 12 feet long). We now get very, very poor TV signal and cannot get sky reception despite spending hundreds of pounds on aerial boosters. We have sent over 20 letters in the past 7 months (recorded signature on delivvery) and they are ignored with no courtesy of reply. We are at our wits end. Moral of this story, a greedy builder with no interest in customer's quality of life. Beware buying from this company.

GL · 24 July 2023 · Stonebridge Homes Wakefield

★★★★★ 1/5

Trustpilot

Terrible

Terrible - house in Heather View Hade edge not designed or built for the elements and natural weather conditions, 3 year old house failing in too many places to list. Terrible customer service not interested in fixing issues even when there own contracors say there are issues. Disappointing to say the least.

Richard · 15 June 2023 · Stonebridge Homes Wakefield

★★★★★ 5/5

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Been a long road but it’s not a couple…

Been a long road but it’s not a couple of weeks to go Thankyou and cannot wait to move in

JANE · 29 May 2023 · Stonebridge Homes Wakefield

★★★★★ 1/5

Trustpilot

I have emailed several times about the problem this is the first email I have had discussed

I have emailed several times about the trees outside my flat on summer fields they block the light out and think they are a fire hazard

Garry · 15 May 2023 · Stonebridge Homes Wakefield

★★★★★ 5/5

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Very efficient and professional…

Very efficient and professional throughout

Gail · 5 April 2023 · Stonebridge Homes Wakefield

★★★★★ 1/5

Trustpilot

First of all no communication

First of all no communication. Today was what we were originally told would be closing date, but they usually get finished early. Not in our case.Their choices for materials was not good at all. Very disappointed. The building site stays filthy. We have complained about it. “Oh it’s a building site”. I call BS. All of the doors and windows are open so debris can blow in. There’s a crack running across our floor. Will it get worse as time goes on. Our site manager, Kyle, had 63 houses when he first started our house. It is IMPOSSIBLE to manage that many with one person. We live close by so we check often. Most times it is just sitting there with no one working. When we started there were at least seven lots empty. Now there are not any empty lots. Some people are living in their houses. Not us. There are twenty four houses, in various stages, being built. All are ahead of us. Ours is a shell. I regret building this house. I should say process of building. A real estate company was recommended to us. We bit. There’s not even a for sign in front of our present home. ???This is our third house we’ve built. We understand the process. We’ve been very patient. After all we are living in our present home. When you go to sales office, they give you a customer service number. You get a recording. What’s the solution? Give us our down payment back? (My choice) Finish the damn house? And when they do, how many things will be wrong? Will they ever get fixed?Regrets, regrets, regrets. Wish I had found all of these reviews before we started, because we would have never bought.

GC · 1 April 2023 · Stonebridge Homes Wakefield

★★★★★ 4/5

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The willingness of all involved in the…

The willingness of all involved in the company to be helpful and accommodating.

Gail · 29 March 2023 · Stonebridge Homes Wakefield

★★★★★ 2/5

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Never had a new build with so many…

Never had a new build with so many snags. Really poor attention to detail. Customer care is very poor. Have to chase and chase contractors via customer service where they are, when are they coming, why haven't they been. Really shocking.

Mr · 11 March 2023 · Stonebridge Homes Wakefield

★★★★★ 5/5

Trustpilot

Sanctuary Mews, Handforth, Wilmslow SK9 3BF

I moved into a small cottage on Sanctuary Mews, Handforth, March 2022. This is a gated community, set in pleasant surroundings, with a lot of security. At the sales office Julie gave help and support whilst I sold my home and purchased this property, also helping me to settle into my new home. The site Managers - Mike and John- along with Emerson’s Customer Services make sure any issues connected with a new build are addressed with care and thoughtfulness. At the Club House, with its excellent gym and social areas, Jo and Mel make everyone feel welcome and looked after. They organise social events and classes. The community is friendly and supportive. It is a good place to live.

Annette · 1 March 2023 · Stonebridge Homes Wakefield

★★★★★ 1/5

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Don’t do it but an older property

Don’t do it but an older property! Utter shambles of a company Since buying Our forever home we’ve had nothing but problems mainly with the so called customer care team, don’t return calls blank your emails, we still have outstanding snagging going on two years now, and in that time we’ve seen 2 customer care managers, and still not getting anywhere, the contractors work seems to be on par with a inexperienced diy’er so have to carry out repairs multiple times !

Rob · 16 February 2023 · Stonebridge Homes Wakefield

★★★★★ 5/5

Trustpilot

Fantastic build quality

Fantastic build quality. In particular the site team and customer services are very responsive to resolve any issues

James · 8 February 2023 · Stonebridge Homes Wakefield

★★★★★ 4/5

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Very Good Customer service

Very Good Customer service, site management & Head-Office assistance.Having worked or come into contact with other Housing Developers I was initially sceptical, though pleasingly the the above was exemplary

Thomas · 8 February 2023 · Stonebridge Homes Wakefield

★★★★★ 5/5

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Great houses, great design.

Lovely house, well built and some great attention to detail. Lots of great features and lovely bathrooms

Nicola · 7 February 2023 · Stonebridge Homes Wakefield

★★★★★ 1/5

Trustpilot

Joke of a company

Shame there isn’t a minus 10 Lived in my home 19 months now Snagging is still not complete major issues with bad brick work to our house Came to sort it instead made it even worse Will be seeking advice from the nhbc and from a solicitor!!Soon as they hand you the keys they loose interest I’m work in the construction industry and I’ve never seen work so bad

As · 1 February 2023 · Stonebridge Homes Wakefield

★★★★★ 3/5

Trustpilot

BUILD QUALITY LACKING

Staff very helpful. Tenancy agreement needs scrutiny. Design excellent, well thought through. Build quality lacking. It appears that Jones project / site manage and sub-contract all other work with a focus on time to complete versus quality of work resulting in poor finish / a lot of re-work.

Aberdeen · 28 January 2023 · Stonebridge Homes Wakefield

★★★★★ 4/5

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I would have awarded you five stars if…

I would have awarded you five stars if Eon was not involved. I’ve been here for aprox f six months and still cannot get a bill or balance from them. They are the worse company ever. So bad that I’ve had to get the ombudsman involved. Why you deal with them is beyond me. I’m very stressed and worried all the time thanks to Eon.

Ann · 24 January 2023 · Stonebridge Homes Wakefield

★★★★★ 5/5

Trustpilot

New Build Quality and Support Plus

Sales process was excellent. Quality excellent. Few snags as expected with new build sorted out in a timely manner. Overall I would recommend this builder without hesitation.

John · 24 January 2023 · Stonebridge Homes Wakefield

★★★★★ 5/5

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New house in retirement village

Lovely house, great support from all Jones staff and contractors

Sandra · 24 January 2023 · Stonebridge Homes Wakefield

★★★★★ 4/5

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Friendly staff

Friendly staff, frequent communication. The amount of snagging and no set times dates as to when it will be done is my issue

Vicky · 20 January 2023 · Stonebridge Homes Wakefield

★★★★★ 5/5

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Recently bought our house on cavendish…

Recently bought our house on cavendish park bolsover jas the sales agent was nothing less than fantastic kept us well informed through out the sale would highly recommend

David · 19 January 2023 · Stonebridge Homes Wakefield

★★★★★ 1/5

Trustpilot

Are Painters in such high demand???

This is one for the NW Area Homes Construction Director , who is unable to respond to e mails sent to him and the groups Property Management Company…and yes I am being sarcastic….Question…how long does it take to get a painter and decorator to complete remedial works?Answer…nearly 12 months and still outstanding…Question…What colour is the paint…don’t ask us we do not keep records!!! So when a painter turns up he did not know the colour nor had any paint with him!

Ian · 19 January 2023 · Stonebridge Homes Wakefield

★★★★★ 4/5

Trustpilot

Love our new home

Love our new home. purchase was straight forward. a couple of snags still to sort out which is why I've not given a 5 star review, other than that I would. can recommend the quality of build. beautifully landscaped front gardens & estate whilst back gardens turfed. Customer service always polite, everyone helpful.

MRS · 16 January 2023 · Stonebridge Homes Wakefield

★★★★★ 1/5

Trustpilot

Appalling homes

Appalling homes, appalling company. Our build was delayed for months. Once in, we've discovered they're useless builders using cheap materials and incompetent subcontractors. Problem after problem after problem. We've had scaffolding up twice to repair our leaky roof. The roof still leaks! The top floor toilet was not fitted properly and leaked on to the floor below. The middle floor toilet was not fitted properly and meant our water usage and charges sky-rocketed. Internal door handles breaking. External doors not fitted properly and let in the cold. The kitchen is cheap and falling to pieces. I could go on. Shameful company, dreadful customer service, who'll probably respond to this feedback with more lies and a promise to address problems. I've contacted the NHBC a number of times, it seems this is the best way of getting action. I cannot write anything positive about the company. They should be ashamed.

S · 9 January 2023 · Stonebridge Homes Wakefield