Stonebridge Homes reviews in Wakefield, London, Barnard Castle and 5 more

★★★★★ 1/5

Trustpilot

DOES NOT BUY A STONEBRIDGE HOME

DOES NOT BUY A STONEBRIDGE HOME - Extremely disappointing customer service and lack of accountability My experience with Stonebridge Homes has been incredibly frustrating and disappointing. I reported an ongoing drainage issue at my property, including a persistent, unpleasant smell, and have spent considerable time chasing for updates and trying to get the matter resolved. Despite obtaining an independent report from a plumber, Stonebridge's response was to state that the report did not identify a defect with the main drainage system and instead suggested the issue related to internal plumbing. On that basis, they declined further investigation or remedial work, citing the expiry of their two-year warranty, and advised me to contact my own plumber or warranty provider. What I find particularly disappointing is the handling of the complaint itself. Stonebridge acknowledged the time taken to respond and the numerous follow-ups I had made, yet ultimately closed the complaint without offering a resolution to the ongoing problem. As a homeowner, I would expect a reasonable level of communication, a thorough consideration of the evidence and a genuine effort to help establish the cause of a persistent issue. Instead, I have been left feeling that the responsibility has simply been passed back to me, despite the time and effort already spent trying to resolve it. I appreciate that Stonebridge may take a different view of its warranty obligations, but that does not change the frustration of being left with an unresolved issue and no further investigation offered by the developer. Based on my personal experience, I would urge prospective buyers to ask detailed questions about after-sales support, drainage issues, warranty limitations and the complaints process before purchasing a property from Stonebridge Homes. A very disappointing experience that has significantly undermined my confidence in their customer service.

MS · 12 October 2026 · Stonebridge Homes Hibaldstow

★★★★★ 1/5

Trustpilot

A shocking shambles of a company

A shocking shambles of a company who manage to be uniquely inept and nasty at the same time. Aside from the snagging issues with our house that took years to sort out, they handed over an unfinished estate to RMG in 2025 when the shared areas were unfinished and started billing residents for the pleasure! If you refuse to pay they send debt collection letters. We’ve provided them with photographic evidence, done site walk arounds, sit down meetings and they nodded and said all the right things then absolute nothing happens. They’re got our money so they don’t care now. Still in 2026 we have an unfinished estate. It’s been raised in parliament by our MP. It’s under investigation by planning enforcement. We shouldn’t have to work this hard to get something put right that should have never been handed over. Avoid this company.

Customer · 12 October 2026 · Stonebridge Homes Hibaldstow

★★★★★ 1/5

Trustpilot

Avoid these liars at all costs

If i could have given zero stars, then that would be the rating. Absolutely avoid at all costs. Will lie to get you to sign the sales paperwork and once they have your money, they are done with you. Build and finish quality is beyond shocking - sure they have quality tile options, but thats irrelevant when being installed by trades people who are utter cowboys. If you do fall into their sales trap, you must ensure you get an independent snagger to come in. Ours had over 150 issues including 3 which were so bad they were classfied as being fatal if not resolved. Boiler flue for waste gas was pushing this noxious fumes back into the house, manhole cover laid loose and tiles on porch falling off as not fixed in place. We also found out that our waste water/sewerage system was incorrectly fitted meaning raw sewage seeped out from under the toilet every time we flushed. Customer services could not care less if they tried, closing down issues to hit SLAs even though not fixed. The whole purchase process and aftermath took a severve toll on my mental and physical health ending up on antidepressants to cope with the stress. And its not just me, other residents on our estate have hung warning flags from their home warning prospective buyers to not proceed.

Sarah · 12 October 2026 · Stonebridge Homes Deepcar

★★★★★ 1/5

Trustpilot

Do your research before buying a Stonebridge home

Looking at Stonebridge Homes’ Trustpilot profile, there are currently **24 reviews in total, with the five most recent all being 5\-star reviews posted within the last week\. The other 19 reviews are all 1\-star\.** That is a striking contrast, and it inevitably raises questions about how representative the latest reviews are of the experiences of existing homeowners\. It genuinely gives the impression that someone may be trying to improve the company’s overall rating\. I cannot say who posted those reviews or what their connection to the company might be, but the timing and pattern certainly caught my attention. **My biggest piece of advice to anyone considering buying a Stonebridge home is simple: speak to people who already live on one of their developments before you sign anything** Don’t rely solely on the sales team’s promises, the show home, or the picture presented during the buying proces. Go and speak to existing homeowners. Ask them about the quality of the build, after-sales care, how problems are dealt with, whether promises are kept, and how the development is managed once people have moved in. In my view, selling a house is one thing; standing by your customers and taking responsibility for the homes and developments you build is another entirely. I have serious concerns about the way this company operates and believe prospective buyers should do their homework before committing what is likely to be the biggest financial purchase of their lives. **My advice? Speak to the homeowners, ask the difficult questions, and make your own judgement before buying.** Once you’ve signed and moved in, your experience may be very different from the one presented to you during the sales process. Whether good or bad

Bluetit · 12 October 2026 · Stonebridge Homes Hibaldstow

★★★★★ 5/5

Trustpilot

Great Service from Sales

Currently in the middle of buying at Nightingale Chase in Guisborough. Heidi, the fabulous sales lady, has made the process incredibly stress free so far. Her knowledge of the process has been invaluable. Her no nonsense approach is refreshing. She has managed our expectations professionally so we know exactly what we can expect from our new home. I was concerned about the poor reviews on here. Heidi has come up with solutions to my worries and we had our first fix visit to our plot last week. We did identify a couple of minor concerns, but I trust her, and the site manager, to make sure these are put right before the plaster board goes up. Heidi seems very well connected to the site, communication between her and site seems very good. The development itself is great, set out very well, you don’t feel like you are cramped in like many new build estates. I can’t comment on the finished product yet, but based on my experience so far, I am feeling confident all will be well. Thank you Heidi for the fantastic service so far.

Anon · 11 October 2026 · Stonebridge Homes Hibaldstow

★★★★★ 5/5

Trustpilot

Our experience of Stonebridge in…

Our experience of Stonebridge in Northumberland so far has been very positive! This is of course down to Abbie, who as our first point of contact has gone above and beyond. As well as being very approachable, Abbie has being very helpful at every stage of our purchase! This isn’t our first new build and we feel the customer service has been excellent. We are very much looking forward to our completion date and hope that we will be very happy in our new home.

Leigh · 8 October 2026 · Stonebridge Homes Deepcar

★★★★★ 5/5

Trustpilot

Moving to Morpeth

From making my decision earlier this year to relocate to Morpeth, Abbie has been fabulous to work with. She is such a happy positive individual. Buying a house is a huge thing and she has made the process so easy, nothing is ever too much trouble. She is a gem. This was the easiest review I have ever had to give.

Shirley · 5 October 2026 · Stonebridge Homes Deepcar

★★★★★ 5/5

Trustpilot

Want a new home, make sure you get Abbie

With every new home owner the experience is always very daunting, I first put down my reservation fee back in January and now moving in to my home in November. Abbie was the first point of contact I met at the site and has been there every step of the way. Whenever I have had any issues Abbie has been the one to sort it out regardless of what it was, I cannot fault her one bit. Not have I only gained a new home but I have also gained a really good friend. Abbie is one of the most sweetest person I have ever met and I will forever hold that value with her. I cannot thank Abbie enough and I do hope I stay in contact with her. Whatever site she goes to next, I hope you get Abbie as she is amazing, and professional. Thank you!

Kane · 5 October 2026 · Stonebridge Homes Deepcar

★★★★★ 5/5

Google

Selling your home after living there for 39 years is a big deal, and finding somewhere else you are going to be happy to live in for the next 39 (??) years is a real challenge. I am so impressed with the team at Stonebridge in Highgate, especially Saylan (with Claire & Peter as back-up) for helping us navigate both the market and the emotional/psychological aspects of moving. An estate agent can be more than a seller of your home. They can be a real asset during the selling and buying process, giving professional (and real human) advice. I would wholeheartedly recommend Stonebridge, and Saylan in particular, if you want to sell your property, but more importantly, help you find the next home of your dreams. Thank you, Karen

Karen · 5 October 2026 · Stonebridge and Co

★★★★★ 5/5

Trustpilot

The Stonebridge site sales at Whitby…

The Stonebridge site sales at Whitby and Angela working along with the site manager Jason have been fantastic to deal with. Faultless and can only leave 5 stars but would leave 10 if I could. Definitely recommend and pleased to be a part of the development

Chris · 4 October 2026 · Stonebridge Homes Deepcar

★★★★★ 5/5

Trustpilot

Regency place Sunderland.

Regency place Sunderland. Both Matt and Simon have been absolutely fantastic to deal with, their professionalism, understanding and desire to help in every way possible is second to none. Unfortunately at the 11 hour our house sale fell through so we are unable to go ahead. Thank you.

Young · 3 October 2026 · Stonebridge Homes Deepcar

★★★★★ 5/5

Trustpilot

The house is beautiful

The house is beautiful. The staff including the site manager have so much time to explain and go through things with us. The quality of the builds are great! Thank you to Layla, Nicola and the site manager. Minster on sea site x

Annette · 28 September 2026 · Stonebridge Homes Wakefield

★★★★★ 5/5

Trustpilot

Janet - teasel Green

Janet - teasel Green - has been superb from the day we met her. We completed and moved in Thursday. We have had a long winded process to get here, and she has been remarkable with constant communication and help were needed. So thank you Janet, credit to the business.

Mike · 27 September 2026 · Stonebridge Homes Wakefield

★★★★★ 5/5

Trustpilot

Love our home on marbled white place…

Love our home on marbled white place but wondered if there was any junction road marking or slow 20 painted on the road or perhaps some sinage stating the 20 mph as speeds are dangerous now home are mainly fully occupied with families would hate for there to be a speed related incident , and also any update on the play area agacent the school thank you

Annette · 22 September 2026 · Stonebridge Homes Wakefield

★★★★★ 1/5

Trustpilot

Beautiful homes not worth the stress

Beautiful homes but unfortunately not worth the stress and hassle of trying to get any snags fixed. The company are awful at not taking any accountability for their own mistakes.

Melissa · 10 September 2026 · Stonebridge Homes Deepcar

★★★★★ 5/5

Trustpilot

I wouldn't say we had a great…

I wouldn't say we had a great experience but we certainly didn't have a bad one! As only negative comments seem to get posted on here I thought I'd level the table a little by leaving a comment that reflects a lot of the owners I've spoken to. These new build houses are not built by robots, they are built be people, some good at their job, some not so good. When an effort to work with site management is made we found them to be very helpful and solved the few problems we had without issues. I know others have had severe problems and I'm very sorry for those people and sympathise with them completely, I cannot imagine what they are going through. They don't however speak for everyone and neither do I

Cecile · 10 September 2026 · Stonebridge Homes Deepcar

★★★★★ 5/5

Trustpilot

Great friendly and professional '…

Great friendly and professional ' beautiful house and very clean. Tge after care been amazing. Love our new house

KAREN · 6 September 2026 · Stonebridge Homes Wakefield

★★★★★ 1/5

Trustpilot

BBC report involving Stonebridge Homes

I haven't been a victim of Stonebridge homes. In fact I'd never buy a new-build home in the UK because of widespread atrociously bad quality. I am writing this because of the report on BBC news this morning, 4 September 2026, about a couple's suffering as a result of buying a Stonebridge new-build. I felt really sorry for them and was moved to write this alert to the BBC report.

Alan · 4 September 2026 · Stonebridge Homes Deepcar

★★★★★ 5/5

Trustpilot

Really positive reservation experience

We’ve had a really positive experience with the reservation process at Regency Place so far. Matt has been fantastic throughout, he’s been incredibly communicative, friendly and supportive, and has kept us updated and in the loop at every stage. Buying a new home can feel quite daunting, so having someone who is approachable and happy to answer all of our questions has made the process much easier and more reassuring. Matt has always taken the time to help and has been able to answer everything we’ve asked. We’re really excited about our new home and looking forward to the next steps in the purchase. So far, we couldn’t have asked for a better experience!

Ben · 30 August 2026 · Stonebridge Homes Deepcar

★★★★★ 5/5

Trustpilot

Service has been amazing since the very…

Service has been amazing since the very first visit. Staff have been friendly and everything was seamless even at the pace we managed to push through our purchase at.

Lucy · 18 August 2026 · Stonebridge Homes Wakefield

★★★★★ 1/5

Trustpilot

Shocking lack of customer care

If we could give a minus 10 review we would! Absolutely shocking company. We bought our Stonebridge Home in Barnard Castle and moved in April 2025. New houses have snagging lists which are expected however when the house was being constructed, we identified a surface water issue which we were told would be dealt with as they were aware. Two years down the line, hundreds of emails, Clixifix reporting of issues being ignored by Stonebridge Customer Care, we are no further forward. Customer Care are uncontactable by email, telephone and their Clixifix system, also their social media posts are restricted now as other frustrated ripped off customers were commenting as this was the only means of communication. I could go on forever on this post about Stonebridge incompetence and lack of professional care. Personal issues to one side, the site has been left in a mess, with little or no landscaping. All overgrown with missing fences and trees. Looks like a jungle in places!!! The roads and footpaths still haven’t been finished even though the site is into its fourth year. Do not buy from this company!!!

Kim · 5 August 2026 · Stonebridge Homes Deepcar

★★★★★ 5/5

Trustpilot

The customer service team superstars

The customer service team are fantastic. On the few occasions we have been unfortunate to require remedial work done, Ben M who has attended the property has been great. He is an friendly and polite member of the team and I cannot fault him for his honesty or the work that he has done for us. This is a stark contrast to other builders who do not want to know once you've moved in and signed etc.

Dan · 3 August 2026 · Stonebridge Homes Wakefield

★★★★★ 5/5

Trustpilot

Ben and Martin came to do some repairs…

Ben and Martin came to do some repairs and work on the house. They are a credit to your company. Hard working, trustworthy, reliable and friendly.

Stephanie · 28 July 2026 · Stonebridge Homes Wakefield

★★★★★ 5/5

Trustpilot

What an excellent experience

What an excellent experience! Leanne and Nicole were amazing. Letting me come look at the property as much as I want. Made it so easy and reassuring!

Customer · 26 July 2026 · Stonebridge Homes Wakefield