Trusted Agent profile
★★★★★
19 reviews across 1 platform
The Oaks, Masham HG4 4DT
Stonebridge Homes's Masham office at The Oaks is rated 1.7 out of 5 across 19 reviews on 1 platform. The 19 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Masham office, from every platform, shown as written. First names only.
5/5
TrustpilotReally positive reservation experience
We’ve had a really positive experience with the reservation process at Regency Place so far. Matt has been fantastic throughout, he’s been incredibly communicative, friendly and supportive, and has kept us updated and in the loop at every stage.
5/5
TrustpilotI wouldn't say we had a great…
I wouldn't say we had a great experience but we certainly didn't have a bad one! As only negative comments seem to get posted on here I thought I'd level the table a little by leaving a comment that reflects a lot of the owners I've spoken to. These new build houses are not built by robots, they are built be people, some good at their job, some not so good. When an effort to work with site management is made we found them to be very helpful and solved the few problems we had without issues. I know others have had severe problems and I'm very sorry for those people and sympathise with them completely, I cannot imagine what they are going through. They don't however speak for everyone and neither do I
1/5
TrustpilotBBC report involving Stonebridge Homes
I haven't been a victim of Stonebridge homes. In fact I'd never buy a new-build home in the UK because of widespread atrociously bad quality. I am writing this because of the report on BBC news this morning, 4 September 2026, about a couple's suffering as a result of buying a Stonebridge new-build. I felt really sorry for them and was moved to write this alert to the BBC report.
2/5
TrustpilotWe purchased a home in Fall of 2024…
We purchased a home in Fall of 2024 from stonebridge homes. The service staff and salesman were very kind and helped a lot while designing our home. However, our experience since that time has been very poor. We've had multiple issues with the home including the hot water heater and the garbage disposal going out. Stonebridge homes consistently refuses to participate in any repairs. They also offer a one-year warranty. However, after that point they take no responsibility for anything going wrong, including major appliances like the hot water heater. They also created issues while building the home including putting on the wrong countertop and putting doors on backwards that made travel through the house. Very difficult. Fixing these issues cost quite a bit of money and was added to the cost of our home. Well it's very helpful to have a company that lets do semi-custom homes. The service is very lacking and they need to reconsider their stance on follow through and their honesty with the quality of their homes.
1/5
TrustpilotBought a new build property and had the…
Bought a new build property and had the kitchen worktop replaced as it was chipped, then the 2nd work top had sand paper scratches all over it. They said they would buff it as good will, but if they damaged it or anything went wrong as they were buffing the worktop this was on us and they would not take any responsibility. Then the joint has turned yellow where they have replaced the old work top and said we have damaged it
1/5
TrustpilotHalf finished estate and the debt collectors are calling...
Ignore the sales brochure and the flashy social media posts. Stonebridge will half-finish the shared areas on the estate and then hand them over their friends in RMG, who will then start to invoice residents for management fees. You're then paying again for something already included in the cost of your house purchase. If you challenge this you'll get debt collection letters from RMG and flippant dismissal. We've all paid a premium for a brand new house on a new estate but now we're being treated poorly by Stonebridge's management team who care more about their profit margins than their customers. I wish we hadn't moved here and just put up with our old smaller house until we could afford something different.
1/5
TrustpilotAvoid buying a Stonebridge house
Buying a Stonebridge house was the worst decision we ever made. The finish is appalling, the Site Managers evasive and Customer Care don’t care one bit. We had over 200 snags, the worst one being a leak in the kitchen which started two hours after we were handed the keys. An attempt has been made on 4 separate occasions to repair it, but here we are 12 months on and it’s leaking again. It appears to be a fundamental flaw in the design/build as other houses of the same style have the same problem. Surely a basic expectation of purchasing any house is that it should be watertight? Our experience with this Company has been dreadful and we would advise anyone who haven’t already committed to steer well clear and give their money to another builder.
1/5
TrustpilotRepainted wall
Repainted wall - promised 2 coats, only applied 1, promised to replace defective rendering but only glued dislodged piece back. Did not paint around window frame edges nor around drainpipe. Did not clear up afterwards and left cigarette butts strewn over garden. Cost of £800 excessive for the work done. Also required cash payment, Inland Revenue please note.
1/5
TrustpilotAvoid Stonebridge
Avoid Stonebridge. Our experience has been nothing short of a nightmare. After reserving our new‑build, they removed items that were signed and documented as included, like the electric garage doors, and tried to claim they were never part of the deal.
1/5
TrustpilotBeautiful homes not worth the stress
Beautiful homes but unfortunately not worth the stress and hassle of trying to get any snags fixed. The company are awful at not taking any accountability for their own mistakes.
5/5
TrustpilotMoved in June 25
Moved into our new home June 2025. Very happy with the house and location . Have found the site team to be very responsive and helpful. Snags have been sorted reasonably quickly including those picked up by a professional snagger (July 2025 ). Couple of issues picked up after this and again sorted within a reasonable time frame.
1/5
TrustpilotThe worst company I've ever dealt with…
I almost don’t know where to start with this company. We have a nice house, but only because of the hard work we put in to ensure it. Stonebridge did their best to wriggle out of every possible issue, repeatedly closing off snags that were far from sorted. Choosing to buy a new Stonebridge home means committing to 2 or 3 years of stress as you sort out the problems they have created. It would be less work and hassle to buy a house needing renovation. I get it, you’re reading this and thinking this is a one off, or maybe this reviewer is a bit picky. This is typical for Stonebridge, and we are not the exception. I actually think we did better than some.
1/5
TrustpilotAbsolutely terrible company
Absolutely terrible company - nothing but trouble since the day we moved in - still waiting for snags to be fixed almost two years on (we've given up and fixed many ourselves). The garden floods every time it rains but they refuse to accept responsibility. If I could go back in time, no way would I touch this company!
1/5
TrustpilotWarning - DO NOT BUY
From reservation to moving in has been one of the most stressful times of our lives. I'll start with the positives. The house design is beautiful and completely suits our needs. Thats it!
1/5
TrustpilotShocking lack of customer care
If we could give a minus 10 review we would! Absolutely shocking company.
1/5
TrustpilotStonebridge Home =nothing but stress
From reservation to present date we have had nothing but stress.
1/5
TrustpilotTurnberry Disappointment
We first reserved our home in May 2021. After being put under huge pressure to sell our home in order to proceed and not lose our reservation we managed it on the last possible day. We were so relieved…or so we thought.
1/5
Trustpilot8 months and still no certificate
Completed and passed my course in Sept. Have been chasing for months (its March now) and still no certificate.
1/5
TrustpilotStonebridge home builders
Stonebridge home
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stonebridge Homes's Masham office has 19 reviews across 1 platform: 19 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Stonebridge Homes is rated 1.7 out of 5 across all 19 reviews, checked 9 October 2026.
Stonebridge Homes, The Oaks, Masham HG4 4DT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.