Trusted Agent profile
★★★★★
396 reviews across 8 offices and 4 platforms
Stonebridge Homes has eight offices, in Wakefield, London, Barnard Castle, Deepcar, Doncaster, Hibaldstow, Masham and Skipton. Together they have 396 reviews on four platforms, rated 4.1 out of 5 overall.
170
Reviews on Google
All 8 offices
5
Reviews on Facebook
All 8 offices
1
Reviews on Yell
All 8 offices
220
Reviews on Trustpilot
All 8 offices
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Stonebridge Homes's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotWhat an excellent experience
What an excellent experience! Leanne and Nicole were amazing. Letting me come look at the property as much as I want. Made it so easy and reassuring!
Thank you for your feedback and for taking the time to share your experience with us! The team at Shurland Park will be delighted to know you that they helped you on your home buying journey. Best regards Jones Homes Southern
5/5
TrustpilotAwesome build
Awesome build. great customer service so far.
Thank you Callistus for your 5* review. Your kind feedback will be passed on to the team. Building beautiful, high quality homes is something we take great pride in and we’re delighted to know that you are happy with your new Jones home. We wish you many happy years in your new home at Lambcote Meadows. Kind regards, Jones Homes Yorkshire
1/5
TrustpilotAvoid Stonebridge
Avoid Stonebridge. Our experience has been nothing short of a nightmare. After reserving our new‑build, they removed items that were signed and documented as included, like the electric garage doors, and tried to claim they were never part of the deal. The build was delayed again and again, forcing us to repeatedly extend our mortgage offer. Stonebridge even went behind our backs and contacted our mortgage advisor without our knowledge, asking for an extension. This only came to light when our mortgage advisor made us aware. To make matters worse, they tried to deny ever giving us the completion dates we were working toward, even though we had signed documentation from them clearly stating those dates. They acted as if the agreed timeline had never existed. They also took over £18,000 from us for extras, then refused to return it when we pulled out due to their delays. When they finally agreed to refund us, they repeatedly promised payment dates that never happened. This went on for more than a month until we threatened legal action, only then did they finally refund us. Please read the other reviews, its no coincidence that they have an incredibly poor Trustpilot score!!
1/5
TrustpilotPurchased this property nearly a year…
Purchased this property nearly a year ago and the snags are still not complete. poor customer service from the start and the construction manager ben is a complete waste of space, excuse after excuse for the poor workmanship they couldn’t care less once they have your money, the LVT floor that we paid extra for has been laid by someone that appears to have no experience and they have tried to hide the short cuts with silicone ! And the garden is a joke uneven with a huge slope and grass that looks like it’s been taken from the farmers field would be nice to have contact from someone that isn’t Ben Bowen
Dear Nikki, Sorry to read your concerns and this isn’t the type of feedback we would hope to receive. Unfortunately, we are unable to assist with snagging matters via this platform however please rest assured we will share your feedback internally. Kind regards, Jones Homes Yorkshire
5/5
GoogleWe interviewed three local estate agents and we knew Saylan Lucas from Stonebridge was the man to sell our property. Professional yet warm, a great communicator, possessing huge integrity and a passion to do the utmost for his clients. Our sale was fast and problem free. We cannot recommend Saylan and the team at Stonebridge highly enough. Gillie & Chris Manderson
Thank you very much for your kind words, I have to say it was a pleasure to have you as clients. All the very best with your future adventures and if you every need anything you know where I am.
5/5
GoogleAfter selling our house under a month and completing the entire process in just five weeks, we couldn't be happier with the service we received from Stonebridge Estate Agents in Highgate. From the outset, it was clear they approached selling differently. Rather than simply listing our property and hoping for the best, they provided thoughtful advice on how to market our home, while listening to our ideas and working with us throughout. What really stood out was how well they understood both sellers and buyers. They took the time to understand what people were looking for and carefully matched buyers to our property and our circumstances, creating the best possible outcome for everyone. Communication was exceptional. They set up a WhatsApp group from the start, kept everyone updated, and made the whole process feel smooth and well managed. They also arranged trusted tradespeople, including window cleaners, and oversaw the work to ensure our home was presented at its best. A special thank you to Saylan, Claire, and the whole Stonebridge team. Their professionalism, attention to detail, and genuine care were outstanding. We have no hesitation in recommending Stonebridge Estate Agents to anyone looking to sell or buy a home.
5/5
TrustpilotFantastic customer service and a high…
Fantastic customer service and a high quality profile developer with professionalism and style for comfortable homes.
Thank you Adeleke for your kind words! The team at Shurland Park will be delighted to hear your feedback. On behalf of us all, we wish you many happy years with your Jones home
5/5
TrustpilotGreat customer service
Great customer service and quick responses to all queries raised
Thank you Liz for your 5* review. It is great to hear your journey to your new Jones home went as smoothly as it did. We will ensure your positive feedback is relayed to the team. On behalf of all at Jones Homes, we wish you many happy years in your new home at Gateford Park. Kind regards, Jones Homes Yorkshire
1/5
TrustpilotStonebridge Home =nothing but stress
From reservation to present date we have had nothing but stress. We are 6 months in now and still have unresolved issues. We hired a professional snagger and thank god we did after what can only be described as an absolute sh*t show of a key handover. We had around 200 snags , we have had leaks and a flood. Snags range from minor to major. We are also locked out of clixifix app to log anymore arising issues as one of our original issues isnt resolved yet .. so we cant log an issue because the issue they caused us in the first place isnt resolved yet! Never trust their sales advisors either as they tell you bare faced lies yet are overly nice to your face. The only positive is the house design but everything else is shoddily finished and unprofessional also a lack of communication from sales to site and site to client. If we had known on reservation what problems we were going to face we would not of touched a Stonebridge Home with a barge pole. They are advertised as "high quality" "Meticulously crafted" "Executive homes" when they are nothing of the sort. We thought by buying on a smaller development more care would be taken and a quality service would be given ... how wrong we were! The one star is for the house design only!
1/5
TrustpilotRepainted wall
Repainted wall - promised 2 coats, only applied 1, promised to replace defective rendering but only glued dislodged piece back. Did not paint around window frame edges nor around drainpipe. Did not clear up afterwards and left cigarette butts strewn over garden. Cost of £800 excessive for the work done. Also required cash payment, Inland Revenue please note.
5/5
GoogleClaire and Peter performed extremely well. It was a complex sale with several owners and they worked tirelessly to get it over the line. Great job!!
5/5
TrustpilotSandra and team at Lambcote Meadows were excellent
Sandra and the team at Lambcote Meadows made the entire buying experience easy and enjoyable. Sandra was incredibly supportive throughout the process, going above and beyond by connecting us with reputable financial advisors and solicitors. Her communication and follow-up were excellent, ensuring everything progressed smoothly. Even after completion, Sandra and the team continued to check in on us, demonstrating their genuine care and commitment to their clients. We are very grateful for their support and would highly recommend them.
Dear Murewa, thank you for your kind 5‑star review and your recommendation. Sandra and the team will be delighted to know their support made such a positive difference. It’s wonderful to hear that the move into your new Jones home was such a smooth experience. All of us at Jones Homes wish you many happy years ahead in your new home at Lambcote Meadows. Kind regards, Jones Homes Yorkshire
2/5
TrustpilotWe purchased a home in Fall of 2024…
We purchased a home in Fall of 2024 from stonebridge homes. The service staff and salesman were very kind and helped a lot while designing our home. However, our experience since that time has been very poor. We've had multiple issues with the home including the hot water heater and the garbage disposal going out. Stonebridge homes consistently refuses to participate in any repairs. They also offer a one-year warranty. However, after that point they take no responsibility for anything going wrong, including major appliances like the hot water heater. They also created issues while building the home including putting on the wrong countertop and putting doors on backwards that made travel through the house. Very difficult. Fixing these issues cost quite a bit of money and was added to the cost of our home. Well it's very helpful to have a company that lets do semi-custom homes. The service is very lacking and they need to reconsider their stance on follow through and their honesty with the quality of their homes.
5/5
TrustpilotAll the Sales and Site Management Team…
All the Sales and Site Management Team were fantastic with us throughout the process Very helpful every step of the way.
Thank you Luke for your 5* review. It is great to hear your journey to your new Jones home went as smoothly as it did. We will ensure your positive feedback is relayed to the team. On behalf of all at Jones Homes, we wish you many happy years in your new home at Cavendish Park. Kind regards, Jones Homes Yorkshire
1/5
TrustpilotBought a new build property and had the…
Bought a new build property and had the kitchen worktop replaced as it was chipped, then the 2nd work top had sand paper scratches all over it. They said they would buff it as good will, but if they damaged it or anything went wrong as they were buffing the worktop this was on us and they would not take any responsibility. Then the joint has turned yellow where they have replaced the old work top and said we have damaged it
1/5
TrustpilotWarning - DO NOT BUY
From reservation to moving in has been one of the most stressful times of our lives. I'll start with the positives. The house design is beautiful and completely suits our needs. Thats it! The person in the sales office was dreadful, missing things off our choices form and denying we had the conversation when questioned later. There was no follow up when I asked about why the solicitors werent communicating with our solicitors and as a result the sale could have fell through. Luckily there was one person who was competent at dealing with things and she managed to sort most of the things out. The day before we were due to move in the subfloor had cracked and our move was delayed while it was fixed and then when we moved in the snag list was more than 6 pages long. The site team did their best at resolving some of the early issues and indeed they were, however 5 months in and some of the initial snags have still not been sorted. These have been passed on to customer care who are absolutely horrendous. No human contact all done through a site called clixifix. As others have said, they dispute things that you raise, claiming that we had caused the damage, when clearly the things that are on our list are highly unlikely to have been caused by ourselves due to the nature and / or positioning of the defects. We love our house and it will get sorted and Stonebridge are in for a legal fight if things don't get resolved by them.
5/5
TrustpilotProblem solved in no time
Ben arrived at the time of the appointment, knew exactly how to fix the door and explained the adjusting mechanism. All completed in a very professional and friendly way.
Thank you Dennis for your 5 star review and kind words. Ben will be delighted with your positive feedback. On behalf of us all, we wish you many more years of continued happiness in your Jones home at Wentworth View! Kind regards, Jones Homes Yorkshire
5/5
GoogleWe’ve used Stonebridge to let and manage our flat over the past couple of years and have been very impressed. They’re a lovely team, professional but never slimy, who always communicate clearly, work efficiently and have helped us secure the right tenants. Saylan and Fabio have been excellent. London estate agents (and landlords!) don’t have great reputations, but Stonebridge are genuinely different: we trust the team to support us while also giving our tenants the benefit of their responsiveness, fairness and customer service. There are loads of estate agents to choose from in Highgate, but we’re grateful we chose Stonebridge and would certainly recommend to others.
Thank you very much for your kind words Tom! Great result!
5/5
TrustpilotGreat
Great experience
Hi Adebowale Thank you for your 5* review. We are thrilled to hear of your enjoyable journey to owning your new Jones home at Shurland Park. We wish you many years of happiness to come. Best Regards Jones Homes Southern
1/5
TrustpilotVery disappointed in the after service…
Very disappointed in the after service - lots of broken promises of work to be done - now 5 months into new house and still chasing for work to be completed. Feels like once you have completed then they aren’t concerned about the aftercare. All the issues have put a real downer on our dream house.
Dear Mr Brook, Thank you for you bringing this matter to our attention, all feedback is important to us. We are genuinely sorry you feel your experience could have been better. Please rest assured we will share your feedback internally. Kind regards, Jones Homes Yorkshire
5/5
TrustpilotWonderful service
We’ve only had minor issues to be fixed after purchasing our home but of the issues that needed attention, Ben and Martin who came to fix them were nothing short of brilliant. They are respectful of your house and do the job to an excellent standard making sure to fully brief you with the work carried out. I’ve always been so impressed whenever they have visited they really are a credit
Thank you Yolande for your lovely 5 star review. Ben and Martin will be delighted with your kind feedback. On behalf of us all, we wish you many more years of continued happiness in your Jones home at Gateford Park. Kind regards, Jones Homes Yorkshire
5/5
TrustpilotThe sales team and after sales…
The sales team and after sales technicians were excellent throughout. Any small problems were dealt with promptly and efficiently. All people I spoke to were helpful and friendly spending time explaining and rectifying if necessary before and after moving in.
Thank you for taking the time to leave this review. It was a pleasure to assist you on your homebuying journey, and we wish you many happy years in your new home.
1/5
TrustpilotPlease think twice before purchasing with Jones
Please think twice before purchasing from this company. Everything is brilliant and kind pre purchase you get in your house are left with 100s of snags and ongoing issues, end up getting work done yourself to try and get them done as the time and effort you have to try and get anything resolved once they leave site is awful. Customer services for Lancashire are appalling, they deny, lie, drag out issues. They have now caused further issues to our property on adapting the road and deny responsibility and lie about works carried out leaving us with another issue that will cost us £100s to fix. Once they have your money they soon become unhelpful. I would advise thinking twice before purchasing a property through them, the stress that comes with it really isn’t worth it. As you can see on here the 30% of 1 star ratings are asked to contact customer services to discuss further but these are the people who take weeks to respond and are no help in getting issued fix instead try to pass blame. Escalation process and formal complaints are none existent they don’t get past customer services no matter how many times you ask. Absolutely diabolical
5/5
TrustpilotWhere can I start….
Where can I start….. Jones home have been fantastic throughout, we absolutely love the house and the kids and myself have settled in well. We purchased on sunfield in Wilmslow and the house is fantastic. Charlie (on the site) has been so accommodating and everything has been dealt with pretty much the same day.
Thank you, Rachel, for your kind words! Charlie and Julie will be delighted. On behalf of us all, we wish you many happy years with your Jones home. Kind regards, Jones Homes North West
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Wakefield has the most, with 191 reviews rated 3.8 out of 5, followed by London with 145.
The eight Stonebridge Homes offices, by town:
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