Stonebridge Homes estate agents in Wakefield, London, Deepcar and 5 more

★★★★★ 4/5

Trustpilot

Lyndsey was very helpful

Lyndsey was very helpful. We have a brand new house and completeted a snagging list with Lyndsey. A very attentive Martin came yesterday to carry out some of the snagging list. He was not supplied with an air vent for the downstairs cloakroom so could not complete this issue. Martin’s work was excellent ie 100% completely satisfied with the care and attention he took and he obviously had pride in his work.

John · 25 September 2025 · Stonebridge Homes Wakefield

★★★★★ 2/5

Trustpilot

Customer Service is horrendous, house is pretty though

The homes are lovely from the outside, but to be honest not the best quality, particularly internal walls, as you can hear everything loudly from one room to the next with doors closed. Main issue though is customer service, once you are in they ignore you, shocking communication and complete ignorance to issues. If you buy from them, hope it's perfect from the start, or you are in for months of stress.

Rod · 24 September 2025 · Stonebridge Homes Wakefield

★★★★★ 5/5

Trustpilot

Excellent Customer Service

Excellent Customer Service! From our initial enquiry to moving in day, the process was very smooth and professional and we were informed of every step. Special thanks to Karen, Nicole, Jeff and Paul.

Wendy · 19 September 2025 · Stonebridge Homes Wakefield

★★★★★ 5/5

Google

Rating only, no written review.

Max · 16 September 2025 · Stonebridge Homes Doncaster

★★★★★ 1/5

Trustpilot

very Insincere

very Insincere, Veloursblancs

T · 3 September 2025 · Stonebridge Homes Doncaster

★★★★★ 1/5

Trustpilot

Turnberry Disappointment

We first reserved our home in May 2021. After being put under huge pressure to sell our home in order to proceed and not lose our reservation we managed it on the last possible day. We were so relieved…or so we thought. Our completion date kept getting put back due to site delays from June 2022, to July 2022, then August, September and then we thought we would complete in November 2022 finally after being fobbed off with all sorts of excuses as to why the build was delayed. We were told the property was watertight and then arrived for our first fix inspection in October 2022 only to see daylight where the kitchen roof should have been. We were finally about to complete and the solicitor had drawn down our funds only to not be given a completion certificate. Knowing that the time was ticking to complete within 4 weeks before we had to get a new mortgage arranged at a much higher rate was incredibly stressful but we did finally manage it a week later after the cracked window had been replaced. We entered our new home finally to find that the kitchen had not been tiled and the wrong worktop had been fitted - a mistake at the sales stage. Then the fun of snagging began. The on-site snagging team were friendly and resolved most of the issues quickly, going above and beyond in some cases. The issues arose when items that were not immediately apparent from the initial snagging list needed resolving. The first major issue was the hot and cold feeds being piped incorrectly to one of the showers. This was resolved by removing some of the kitchen ceiling to gain access and swap the pipework over. None of the sealant in the showers was done correctly and the main bathroom an en-suite 2 both leaked into the kitchen below, the second leak required a fair amount of complaining to the Stonebridge Customer Care team to get them to come and resolve it. The boiler was constantly running during the first summer there as the frost proof feature had not been set to the correct temperature, causing excessive gas usage and heating bills. The roof over the kitchen was not fitted correctly, sagging in the middle. The study and hallway were freezing during the winter due to inadequate insulation. This took a lot of complaining and 2 visits to finally resolve after being fobbed off by Customer Care after the first attempt at fixing the issue did not resolve it - the remedial works included filling the tops of the cavities and the roof with insulation, sealing the doors and windows properly and adjusting the front door. There should not have been any debate over this when the thermal images clearly showed that there was an issue when I reviewed them with the inspector from Stonebridge Homes. The 3rd bathroom finally started leaking after the first 2 had been re-sealed but because it has happened outside of the warranty period Stonebridge Homes are refusing to do anything about it. We had a plumber come and inspect who told us that the shower tray needed taking out and re-sealing properly due to poor installation, at a cost of circa £2k. He’d already had to do the same job on another house on our estate with exactly the same problem. We are now looking at all 3 bathrooms needing these remedial works at a total cost of £6k. The fascia board at the rear of the house failed during the thaw after winter snow. We had several roofers come to quote for the works and they all stated that the fascia boards had been incorrectly installed by the builders. I raised this with Stonebridge Homes Customer Care and was fobbed off again. Finally, the guttering installation at the front of the house is totally inadequate in anything more than a light shower with a waterfall occurring above the front door but we haven’t got around to dealing with that yet. The issues we have are clearly latent defects that you cannot see during snagging but Stonebridge Homes simply do not want to know. Avoid if you value a stress-free life.

Adam · 7 August 2025 · Stonebridge Homes Deepcar

★★★★★ 5/5

Google

Rating only, no written review.

Iyanuoluwa · 14 July 2025 · Stonebridge Homes Doncaster

★★★★★ 5/5

Google

Rating only, no written review.

Adarsh · 26 June 2025 · Stonebridge Homes Wakefield

★★★★★ 5/5

Trustpilot

Really friendly professional service by…

Really friendly professional service by Sandra in the Sales office. Thank you

Rob · 11 June 2025 · Stonebridge Homes Wakefield

★★★★★ 1/5

Trustpilot

The worst company I've ever dealt with…

I almost don’t know where to start with this company. We have a nice house, but only because of the hard work we put in to ensure it. Stonebridge did their best to wriggle out of every possible issue, repeatedly closing off snags that were far from sorted. Choosing to buy a new Stonebridge home means committing to 2 or 3 years of stress as you sort out the problems they have created. It would be less work and hassle to buy a house needing renovation. I get it, you’re reading this and thinking this is a one off, or maybe this reviewer is a bit picky. This is typical for Stonebridge, and we are not the exception. I actually think we did better than some. I’m a resilient person but it’s no lie to say this was probably one of the most stressful periods of my life. We had to battle for months and years to get a full resolution to the hundreds of snags, some of which were very significant issues. Stonebridge are now doing their best to relinquish any responsibility for the shocking state of the communal areas on site. This is three years after us moving in. If you are looking at a Stonebridge house, please honestly come and visit their site off Derry Hill in Menston. You will see what resembles a wasteland. Then drive to the Bellway site off Bingley Road or any other new build estate; there, you will see what any reasonable person would hope for and expect. Think about whether you would accept this, think about the hundreds of emails, phones calls and meetings the residents have had with Stonebridge to try and get things resolved…and this is the sum total of all of that effort. Nothing. The development seemingly went over budget, they don’t care about the residents as we’ve paid them years ago and they are trying to leave us high and dry. Steve Errington, MD at Stonebridge, The friends and family that you say you enjoy spending time with on LinkedIn. Let me tell you this, If they could see the upset and hurt that you and your company have done to the Menston residents, they would be ashamed to have any association with you. Maybe if you do read this Steve, you could do an all-time first and do the right thing, Sort out the communal grounds to a reasonable level (you know with grass, not dead twigs for trees and preferably no metal/paving slabs sticking out of the ground), we can then take the land over and move on with our lives. You would think that given a house is the most expensive and important thing any normal person will purchase, that you would have some pride and integrity for the way your company operates and treats your customers. I know that’s what I’d do and I know many others who would do the same. Your company purely cares about taking money, not the distress you are causing to so many people. Shame on you.

NH · 10 June 2025 · Stonebridge Homes Deepcar

★★★★★ 5/5

Trustpilot

Sunfield, Wilmslow

I’ve recently purchased my home in the Sunfield Estate in Wilmslow. From start to finish, Julie was absolutely incredible. Being a teacher means that talking during the school day is virtually impossible, but that didn’t stop Julie from being there for me. She would often call me after work or sometimes even on her way home to keep me updated on everything. Julie’s support made the entire experience so much smoother than I ever expected it to be. When my move-in day arrived, Julie was there to welcome me into my new home, which truly made the move-in day feel special.

Rachel · 17 May 2025 · Stonebridge Homes Wakefield

★★★★★ 5/5

Google

Stonebridge have just sold our flat in Highgate and I really cannot recommend them highly enough. Saylan, Peter and Claire work as a complete team with a wealth of experience, meaning there is always someone available to deal with anything that comes up during the process, any time of the day. They went above and beyond for us throughout the sale from start to finish and it was very obvious right from the initial meeting with them that they all really know their stuff. On top of that, they are just a lovely bunch of people. Exceptional!

Diane · 25 April 2025 · Stonebridge and Co

★★★★★ 5/5

Google

We have both sold and let with Stonebridge for several years now, and strongly recommend both their house sales and letting teams. They have great staff who really do the footwork to ensure good outcomes and earn their commission. As a landlord living outside of London, the letting team have gone above and beyond on several occasions, managing some complicated and unexpected situations (falling tree damage, sewage!) on our behalf efficiently and effectively. I also feel they are responsive and respectful to our tenants, which is important to us.

A · 16 April 2025 · Stonebridge and Co

★★★★★ 5/5

Google

Saylan and the team at Stonebridge were an absolute pleasure to work with when selling my flat. I'd had bad experiences with some of the larger agencies so I moved to Stonebridge because I'd heard such good things about them. They are very personable and create an approach to sales that is bespoke to your property - really getting to know the unique things about it that will appeal to buyers and help sell it - and constantly keep you updated throughout the process. Saylan was a real professional and constantly came up with initiatives that would work in the current climate. They achieved success where the bigger agents did not, and I'm 100% sure it was because they put the time in to make it personal without any of the jargon and take pride in doing a good job for you. I would highly recommend Saylan and the team!

Sam · 16 April 2025 · Stonebridge and Co

★★★★★ 5/5

Google

The acid test of an organisation is not what happens when things go to plan, it is when they do not. The team at Stonebridge worked with us over a year to refurb our mother's flat to a high standard, having spent time to go over all the options. In spite of losing two buyers and a final one that also brought challenges, and with unexpected glitches during the refurb, throughout all this the entire team - whomever you dealt with - were reassuring, human, understanding, knowledgable and patient, when it would have been all too easy for all of us to lose the plot. We sold at a good price, and I was left feeling grateful we followed our instincts on first meeting Saylan and Peter that these were 'good people'. Much as I am glad it is all over, a part of me is sad I will not be in regular contact. I cannot recommend them highly enough.

Steve · 16 April 2025 · Stonebridge and Co

★★★★★ 5/5

Google

Stonebridge are comfortably the best letting agent I’ve come across in London. I cannot praise them and Jack in particular enough for their exceptional service throughout my tenancy. I would highly recommend Stonebridge to anyone looking to rent!

Howard · 16 April 2025 · Stonebridge and Co

★★★★★ 5/5

Google

Stonebridge is simply the best agent we have a pleasure of working with. With their exceptional knowledge of the market, the team provided us with great support which helps putting our mind at ease throughout the process. Thank you ever so much to Saylan, Peter, Claire and Jack.

Arjaree · 16 April 2025 · Stonebridge and Co

★★★★★ 5/5

Google

Stonebridge are the best letting agency I have dealt with in my 17 years of living in London. They were quick and efficient to organise everything, came back to me on my numerous questions quickly and nothing felt too much. A big thank you to Jack for making everything such a breeze.

Lydia · 16 April 2025 · Stonebridge and Co

★★★★★ 1/5

Google

I recently had the unfortunate experience of dealing with Peter from Stonebridge , and it was an absolute nightmare. regarding a property on Beech Drive in Muswell Hill Peter left me waiting for over 40 minutes for a scheduled viewing without any communication. No call, no message, nothing to explain the delay or cancellation. This level of service is completely unacceptable and shows a blatant lack of respect for clients' time. It's baffling that someone who prides himself on offering personal service and honest advice could be so inconsiderate. His history of working with high-end flats and corporate agents seems irrelevant when he can't manage basic courtesy and professionalism. The supposed impeccable service and standout marketing that Peter and his company claim to offer are clearly non-existent. This experience has been deeply disappointing, and I would strongly advise against dealing with Peter in the future. Save yourself the frustration and look elsewhere for a reliable and respectful estate agent. I would strongly advise anyone considering Stonebridge or dealing with Peter to stay far away. This was the worst service I've ever encountered, and it's clear that Peter and his agency have no respect for their clients. Save yourself the frustration and find an estate agent who actually values your time and business.

Shan · 16 April 2025 · Stonebridge and Co

★★★★★ 5/5

Google

Fantastic experience of both buying and selling through Stonebridge. Everyone I dealt with was friendly, professional and efficient. They were a delight to work with, in what can be a stressful situation. It all was super smooth and I can’t believe how quick everything went. Buying and selling in around 2 months! I would be delighted to recommend them to anyone - excellent service!

Katherine · 14 April 2025 · Stonebridge and Co

★★★★★ 1/5

Trustpilot

8 months and still no certificate

Completed and passed my course in Sept. Have been chasing for months (its March now) and still no certificate.

Mrs · 8 March 2025 · Stonebridge Homes Deepcar

★★★★★ 5/5

Google

The team at Stonebridge are brilliant, and I would recommend them over all other agents in the area. Having spoken to almost all the estate agents serving Highgate, right from the first conversation it was clear Saylan and his team were the right choice. They understood our personal circumstances explicitly and adapted their strategy and approach perfectly for our situation. Communication was always helpful, direct, and efficient, and in the end the team delivered on their promise and confidently achieved exactly what we hoped for. This team is proof that experience combined with a truly personalised approach is the winning combination, both for the experience of the selling process, and the outcome.

Sophia · 24 January 2025 · Stonebridge and Co

★★★★★ 5/5

Google

Rating only, no written review.

Owen · 23 January 2025 · Stonebridge Homes Deepcar

★★★★★ 1/5

Trustpilot

Avoid buying a Stonebridge house

Buying a Stonebridge house was the worst decision we ever made. The finish is appalling, the Site Managers evasive and Customer Care don’t care one bit. We had over 200 snags, the worst one being a leak in the kitchen which started two hours after we were handed the keys. An attempt has been made on 4 separate occasions to repair it, but here we are 12 months on and it’s leaking again. It appears to be a fundamental flaw in the design/build as other houses of the same style have the same problem. Surely a basic expectation of purchasing any house is that it should be watertight? Our experience with this Company has been dreadful and we would advise anyone who haven’t already committed to steer well clear and give their money to another builder.

Janet · 5 January 2025 · Stonebridge Homes Barnard Castle